Vodacom

Have been unable to access the Vodacom website via client profile for more than three months. Had numerous email and telephone conversations and the matter is still not resolved. This is the second time it happened in one year and it took three months to resolve last time . Unable to sign in to Vodacom profile on website or access the app on phone. Started in February 2017 still unresolved.
Attached the email correspondence.
Vodacom customer service and technical personnel are incompetent and unable to resolve a basic technical error and communicate the issues or follow through.

I received this email as below on 22 May 2017, however the profile has still not been deregistered in order to reregister it and thus we still do not have access to the website to purchase data and check on the usage for my Mom’s account.

When will this be fixed? It has been more than three months!.
I expect Vodacom to provide free data and airtime for all the problems and to avoid the account running out of data.
Confirm that this will be done.
As previous requested provide me with a responsible person that is dealing with this matter in order for us to communicate directly with the correct department.
I also expect all talking point to be reallocated to the account once it is deregistered.

Saneldi Terblanche

Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Friday, May 26, 2017 9:01 AM
To: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Still not de-registered!

From: Saneldi Terblanche
Date: Friday, 26 May 2017 at 14:57
To: Ninon Roos
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Hi
Het jy die profile probeer registreer en werk dit? Kan jy net confirm dat jy dit gaan doen of kan ek dit doen. Iemand moet elke dag dit opvolg en probeer en sodra dit werk die sign on details deel sodat ek kan seker maak daar is airtime en data. Data verval 30 dae nadat dit gekoop is.

xx

Sent from Mail for Windows 10

From: Ninon Roos
Sent: Thursday, May 25, 2017 11:06 AM
To: social.[protected]@vodacom.co.za
Cc: Saneldi Terblanche
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

The profile has still not been deregistered!

From:
Date: Wednesday, 24 May 2017 at 19:57
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon

I have requested the senior consultant to look into this and to make contact with you once feedback is available.

Regards,
Reuben Cornelius

Customer Care
eService Team

On 24/05/2017 07:32 PM, Ninon Roos, wrote:
The profile has not been de-registered yet!

See attached screen shot.

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 9:43 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon
Apologies for the incomplete email, it was sent due to a system error.
Our Technical Team have will de-register the profile and you can do the registration within 24-48 hours.
Please revert if the errorpersists.

Regards,
Jabulile Nazo

Customer Care
eService Team

On 22/05/2017 01:54 PM, Saneldi Terblanche, wrote:
I do understand this however I need to make sure my Mom has got data and airtime as I cannot access the accounts. We expect Vodacom to provide her with data and airtime once again to ensure she does not run out, due to all the hassles and inconvenience we had to go through for more than three months.
Please confirm that this will be done asap.

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Monday, May 22, 2017 7:50 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Good day Ninon

Our Technicians are still attending to your query.

We've requested for feedback.

We do apologize for the delayed feedback.

Regards,
Jabulile Nazo
Vodacom Social Media Team

On 22/05/2017 01:07 PM, Ninon Roos, wrote:
I am still unable to access the account for [protected] on the Vodacom website or app and unable to register a new account.
You have been promising feedback for three months yet we have made no progress in resolving the matter.

When will we receive the name of the responsible technician to expedite this matter and actually know that it is being addressed.

I also expect you provide my mom with free data and airtime so that she does not run out. Please confirm that this has been done.

Regards
Saneldi

Sent from Mail for Windows 10

From: social.[protected]@vodacom.co.za
Sent: Wednesday, May 17, 2017 3:10 PM
To: [protected]@live.com
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y

Dear Ninon
We have requested priority on your query. Feedback will be provided once available.
We wish to express our sincere apologies for any inconvenience that you may have experienced
Regards,

Denise Sokani
Customer care
eService Team

On 17/05/2017 04:11 PM, Saneldi Terblanche, wrote:

We have not receive any response to the request as to whom is responsible to address this matter. Please give me the details of the accountable technician to explain what is being done and when will it be resolved.

Saneldi

On May 3, 2017, at 7:01 AM, Ninon Roos wrote:
Hi there,
I am still waiting for someone to contact me!
Ninon
[protected]
From:
Date: Saturday, 22 April 2017 at 17:31
To:
Subject: Re: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good Day Ninon
As per our chat. I've escalated your query again to the senior consultant for assistance. Your SR reference number is S4-OIY3V-VOU6L.
You will be contacted within 24 to 48 hours.

Regards,
Ashwin Abdurahman

Customer Care
eService Team

On 22/04/2017 04:51 PM, Ninon Roos, wrote:
We have still not received any feedback on the above problem!
If I try to phone your helpline there is actually nobody there that understand a word of English or the actual problem and all I am told is that Vodacom will look into it!
From:
Date: Saturday, 01 April 2017 at 19:36
To:
Cc:
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Good day Saneldi
Our records indicate that our Senior Consultants are still attending to service request reference S4-NF72Q-Q436C. I've forwarded a request for them to urgently provide feedback on the matter.
Thank you for your patience thus far and we do apologise for the inconvenience caused.
Kind regards,
Rifqah Abrahams
Social Media
eService Team

On 01/04/2017 05:38 PM, Ninon Roos, wrote:
Olivia
I still have not received any feedback from Vodacom related to the problems with access the website and Vodacom app for lnumber [protected]. I still receive an error message. What is being done about the matter and when will it be resolved.
Regards
saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Monday, March 27, 2017 9:30 AM
To: [protected]@live.com
Subject: RE: S4-NCGBK-KXUI VERY URGENT Ref: 019U~UK7Y
Dear Saneldi
Thank you for your email.
With reference to S4-NCGBK-KXUI I have requested urgent feedback from the Senior Consultant.
Apologies for the inconvenience caused thus far.
Regards
Olivia Isaacs
Vodacom Social Media

On 27/03/2017 03:01 PM, Saneldi Terblanche, wrote:
This situation is totally unacceptable and needs to be addressed urgently.
Can you please follow up and see if the problem has been resolved or is being worked on. Both the Vodacom App and website is still giving problems.
This issue is similar to what happened a year ago.
I was unable to purchase airtime and the data loaded but disappeared. Can you please URGENTLY load data and airtime for my Mom’s account on [protected] for free as you did last time to prevent her from having no means of communication.
Regards
Saneldi
Sent from Mail for Windows 10
From: Ninon Roos
Sent: Tuesday, March 21, 2017 11:49 AM
To: Saneldi Terblanche; sm.[protected]@vodacom.co.za
Subject: Re: S4-NCGBK-KXUI
Ek is op die lyn met hulle en Vodacom se hulle het verkskeie nommers wat problem het en hulle weet nie wanneer dit uitgesorteer sal word nie.
Hulle kan nie help nie.
!
From: Saneldi Terblanche
Date: Tuesday, 21 March 2017 at 16:43
To: "sm.[protected]@vodacom.co.za", Ninon
Subject: RE: S4-NCGBK-KXUI
Clint
I still have the same problem. Please contact Ninon Roos in South Africa 0n [protected] to assist us resolving this problem urgently. Ninon tried to access the webpage and received the same errors.
I have also attached the string of email conversations below to resolve the issue.
Saneldi Terblanche
Sent from Mail for Windows 10
From: Saneldi Terblanche
Sent: Friday, March 3, 2017 11:38 AM
To: sm.[protected]@vodacom.co.za
Subject: RE: S4-NCGBK-KXUI
Importance: High
Good Day Clint
I have done what you asked to clear all browser history cookies caches etc. and tried to use flowing browsers with attached results.
•
•Microsoft edge
•Google Chrome
•Internet explorer
I still cannot log in to Vodacom.
Regards
Saneldi
Sent from Mail for Windows 10
From: sm.[protected]@vodacom.co.za
Sent: Tuesday, February 28, 2017 10:08 AM
To: [protected]@live.com
Subject: S4-NCGBK-KXUI
Good day Lorraine Roos

We have had a look on Google Chrome and the login issues seems to be with the chrome browser. We have attempted with the Google Chrome and we are also receiving errors.

Please try to use Internet Explorer as well as clear cookies and cache and then reload the page.

Regards
Clint
Social Media Escalations

This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
?This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
From: Saneldi Terblanche
Sent: Friday, February 24, 2017 10:29 AM
To: social.[protected]@vodacom.co.za
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
I am in the USA and Ferguson have phoned me twice already and we have not made progress. Vodka on needs to reset the website profile so that we can access it.

Saneldi Terblanche
[protected]@live.com

On Feb 24, 2017, at 9:11 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
We have noted your comments and forwarded the screen-shot to the Portal Support team to investigate. Your reference number is S4-NCGBK-KXUI, we will be in touch with feedback.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 04:29 PM, Saneldi Terblanche, wrote:
Still receive same message

Saneldi

On Feb 24, 2017, at 8:14 AM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
Please try accessing the MyVodacom portal with the link below.
https://myvodacom.secure.vodacom.co.za/

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 24/02/2017 03:20 PM, Saneldi Terblanche, wrote:
Good Day Ferguson
Thank you for the call yesterday. Unfortunately I am still unable to access the Vodacom website. I tried it on 2 different browsers but receive the following error code as attached.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:47 PM
To: [protected]@live.com
Subject: Re: URGENT DATA NEEDED Ref: 001GYaC9XEW09AP9
Hi Saneldi

Thank you for your email.

I'll be touching base tomorrow after 3pm (SA time) and we can tackle this dilemma. Please accept our sincere apologies for any aggravation caused by this delay.

Have a good evening further.

Regards
Ferguson Losper
Vodacom Social Media Team

On 22/02/2017 08:08 PM, Saneldi Terblanche, wrote:
As I said I am in USA so email or website chat will do. Or you can phone me on +1 [protected] at 15:00 or later SA time. Why do u need to discuss it the issues are obvious. Fix your website as this is the second time we had technical issues and ensure my mom has data or I will get her a different service provider.

Saneldi

On Feb 22, 2017, at 8:24 AM, "social.[protected]@vodacom.co.za" wrote:
Good day
We would like to get in touch and discuss the issues raised in detail. Plese provide us with the number we can call you on and the bet time to get in touch.

Regards,
Lubabalo Kahla

Customer Care
eService Team

On 22/02/2017 03:38 PM, Saneldi Terblanche, wrote:
Dear Rifqah
I am unable to access the Vodacom website and I am unable to register the number again.
The talking points I used to purchase data has not updated as data and my mom’s data expire tonight. Please urgently load her data and fix this issue as I am unable to communicate with her without data.
* Current airtime balance - R260
* Last recharge amount - R250-
* Make or model of last handset/device used with the cell number – Iphone4
I attach the screenshots to show:
•
•
•
•Unable to deregister
•Unable to reregister
•Talking points used
•Airtime purchased
Regards Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Wednesday, February 22, 2017 1:17 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Good day Saneldi Terblanche
Protection of your account against fraud is critical to us. In the interest of ensuring customer information security, please provide us with the details below in order to verify that you are the owner of the number.
* Current airtime balance
* Last recharge amount
* Make or model of last handset/device used with the cell number
Please note the balances may also be retrieved by dialling *111#.
Kindly also forward us a screenshot of the latest transaction page so we may further escalate this.
Regards,
Rifqah Abrahams
Social Media
eService Team

On 21/02/2017 04:13 PM, Saneldi Terblanche, wrote:
Dear Nathaniel
I tried to deregister the account but were also unable to do this. Please assist with this and ensure that the talking points I used are allocated towards data.

Saneldi Terblanche
[protected]@live.com

On Feb 20, 2017, at 11:42 PM, "social.[protected]@vodacom.co.za" wrote:
Dear Saneldi
Thank you for your email.
No, she will not forfeit her data or airtime.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 20/02/2017 05:27 PM, Saneldi Terblanche, wrote:
Good Day Nathaneil
Can you please confirm if I do the deregistration that my mom will not loose her data and air time.
Kind Regards
Saneldi
Sent from Mail for Windows 10
From: social.[protected]@vodacom.co.za
Sent: Thursday, February 16, 2017 5:41 AM
To: [protected]@live.com
Subject: Re: URGENT Technical problems with Website to correct wrong Voice plan Ref: 001GYaC9XEW09AP9
Dear Saneldi
Thank you for your email.
Please be advised that you mother needs to de-register her cell phone number and re-register her cell phone number on the Vodacom website.
She will have to log into her Vodacom account and go to settings to de-register her cell phone number. Once she has done this, she will be able to re-register again.
If the problem is ongoing, you will have to send us screenshots of the problem/s, so that we can escalate it to our Back Office.
Regards
Nathaneil Abrahams

Customer Care
eService Team

On 14/02/2017 04:57 PM, Saneldi Terblanche, wrote:
Good day Yandiswa
Thanks for the response. I still have the following issues:
- The website used to show which plan was active however it does not anymore
- I am unable to look at the latest transactions
- I am unable to change the plan once a day
- the airtime purchased is being used very rapidly without increase in calling time which leads me to belief that it is charged at a higher rate
Please address this

Saneldi Terblanche
[protected]@live.com

On Feb 13, 2017, at 1:08 PM, "social.[protected]@vodacom.co.za" wrote:
Hi Saneldi
The cellphone number [protected] is currently on 79c Price Plan. You might be experiencing a delay on the portal to update the price plan.

Regards,
Yandiswa Dilima
Customer Care
eService Team

On 12/02/2017 05:47 PM, Saneldi Terblanche, wrote:
Good day
Cellphone number : [protected]
Owner: Lorraine Roos
The cellphone plan for this number is suppose to be 79c plan however on the site it does no longer indicate the plan and it appears to be any time any network. When I try to change it on the website it does not allow a plan change to 79c.
Please correct this immediately and change the plan to 79c per minute.
I am assisting my mom Lorraine Roos as she does not understand how this works and unfortunately I am currently overseas so unable to assist her in South Africa and there is no Vodacom shop in Montagu.
You can contact me on a USA number +[protected] or preferably contact me via email [protected]@live.com
Please confirm that this has happened via email.
Regards
Saneldi Terblanche (nee Roos)
Sent from Mail for Windows 10

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html

26 May 2017, 15h26
[protected]
I am attempting to add a contract to my existing account, after 7 days of trying to clarify my ITC record (which i have managed to clear up) i am told today that i have R300.00 odd to settle on a contract i had in 2011?
What i do not understand is how this can be as i settled my contract in 2011 as i lost employment and could not continue with the payments, i was given a settlement amount which i paid and my contract was cancelled and i had to start making use of pre-paid SIM cards.
When i asked how there can be an outstanding value Vodacom cannot tell me, when i ask how i can pay this to settle the balance so we can proceed with my new application Vodacom cannot pick up the previous account?

My [protected] has been with me forever. It was under a friends contract. I bought out the contract and wanted the number on my name again.
This took numerous visits to vodacom stores and calls and emails.

After which my number was cancelled. And I was forced to get another number as I was told there is nothing they can do.

I still had existing data and air time on the phone. Was refunded with a pathetic R400.

Vodacom put me the position having to get another number, when I never wanted to, but no one could call me as whats app only worked on wifi.

Vodacom has put me through changing my number with all my suppliers, clients, policies and I am loosing business as not everyone has my number.

Please help! I did an upgrade on no [protected] on line.

See invoice K0241230, 8 May 2017, things went wrong on your on line system, and only the sim was delivered, the sim was eventually picked up again on the 22 nd and returned to your depot and signed for by Sello.

I was told by your call agent that yesterday afternoon I would be able to go back into the on line system and reorder my upgrade.

Well its still not updated and I can not do my upgrade.

This is very poor service and I am very disappointed by the poor customer service I have received since the error was on your side.
Please contact me on [protected] urgently to resolve this.
Nobody calls back on your call back requests either.

This is very unacceptable I can't access my phone as it is locked by the Vodafone protect app I have forgot the pin and when I try to go straight to the app it says that it is no longer available, if that's the case how are we going to reset the pin, I have even tried to wipe the phone and failed please I you don't want to lose clients with your useless apps please fix it I am using sumsung neo plus my number is [protected] hope you will find a solution to my problem

I have had the worst experience I can recall with any service provider. My bill has come up with 5 times the usual amount that I have been paying over the years. And to top it off I haven't received statements for both my accounts with Vodacom. The first consultant I spoke to told me that it is because I upgraded my account in January. When I told her I did no such thing then she had to put me through to someone else. Eventually after a lot of uncertainty I was told it's because of data costs from one of my contracts.

What a crap network. I cancelled my contracts at the same time. Vodacom is a rip off with poor service. Have even started converting family members and friends.

Good Day

I have been using cellsure insurance for a very long time but i have been paying for over 3 years for my s4 mini through my vodacom insurance. I went into 2 months arrears and vodacom cancelled my insurance in January this year. I paid up my arrears and contacted insurance to find out if my insurance can be reinstated and they advised me that vodacom can reinstate it as they cancelled it. I called vodacom account and they advised me that my insurance is active. I went to Vodacom Brookside Mall and they advised me that my insurance is still active as well as Liberty Mall vodacom customer care.I have been having endless problems with my vodacom account where they are allocating the wrong airtime in the wrong sim card as i have 3 sim cards on my contract and the reason i visited vodacom was because i did not recieve my airtime allocation in the primary number which is [protected] but there was airtime allocated to the other 2 numbers.

I am not sure why there is a complete mix up with the different departments in vodacom where i get different stories from everyone.

I lost my phone and insurance now is refusing to put my claim through because vodacom did not reinstate it but assured me that my insurance is active.

To whom it may concern:

I purchased a new sim card for my new phone as the old sim card is stuck in the old phone. I wanted my sim duplicated so that if a need to use the old phone again I have the option as the card is jammed in it permanently ( iphone4) . My tel. no is [protected].

This process was started Friday 12th May – it is now Thursday 25 May and I am still unable to use my new phone.

I Have been calling both the vodacom shop I purchased the sim from and paid for the duplication as well as the different Vodacom help lines and - e-mailed.

It is shockingly pathetic the way the shop instructs me to call Vodacom who in turn instructs me to call the Voda shop as both vehemently denies being able to help me and that it is the others responsibility!

Your automated e-mail response says it will get back to me in 24 hours, How about no response in over a week.

The number of man hours I have wasted in getting this sorted out is horrific! Is there any body at Vodacom with even minor common sense that can help me?

Regards

Richard
Ref EC-0CO5-21QNKG &

003S~SCR4

I call vodacom three weeks ago about my problem with my two sim cards not going to the internet and they says I must go to vodashop.I go to vodashop at
Newcastle Mall.

And another guy take my ID and my numbers he told everything will be fine after an hour until today still same says SORRY ACCESS DIENED I have calling vodacom call centre no help.Today I go back to Vodacom shop in Newcastle Mall I show the gentleman whats the problem and he call vodacom after that he say I must switch my phones and remove sim card for 15 mins and until now doing same if I dial *111# to go to Services it shows me PARENTAL CONTROL FOR CHILD IS ALREADY ACTIVATED. both numbers [protected] and [protected]

I have been to vodashop twice already I do not want to go there anymore vodacom they must deactivate parental control to my numbers or I must change the network because it means that vodacom is not training their stuff I m driving more than 26km to go to vodashop

On Wednesday, 17 May 2017 I applied for a new contract at Vodacom by converting from pay as you go to contract.

During my application, I was advised that my approval needed to go through a "vetting" process. This "vetting' process has now been taking a full week, and I still don't have a contract. According to the Vodacom shop, the vetting process is sitting with Head Office, and they can't alter or approve anything from their side.

I would really appreciate feedback from Vodacom on why this process is taking so long. This is the first time, taking out a contract with Vodacom that I need to wait this long. I have given a 24 hour ultimatum to the Vodacom Tygervally Shop, Cape Town to resolve this issue, otherwise I will cancel my request, issue a HelloPeter letter and take my business to MTN.

Please contact me if you need any further details at [protected].

Regards,

Elton Olivier
elton.[protected]@gmail.com

I am gravely disappointed in your way of business conduct, I was offered WiFi by a call centre agent who explained to me it would be free because I use a lot of airtime once I run out data. But now I was shocked to learn that I have to pay a monthly prescription of R218.17 and now I was debited R486.47. I have decided to return the WiFi because I will not have funds for it on a monthly basis. Please provide me with details as to how I can send it back.

Yesterday 22/05/2017, I purchased a data bundle at 14:51 from my bank via internet banking using my PC and my WiFi. A couple of minutes later, I received an sms saying you have less than 24MB of data immediately followed by another 1 saying you have less than 10MB of data. The only apps I had on cellular data were Contacts, Gmail and Watsapp. My ph was however using WiFi anyway. I immediately called vodacom customer care. The advisor said she would call me back since my ph activity would take an hour to show on the system. When she called back she said that I had cellular data activity on my ph for 9 minutes. I explained the apps that were open for cellular data use but that in any case I was using my WiFi at home at the time. She simply said that Vodacom's system was showing that I was using my cellular data. So, i suppose that is that and the customer will remain the liar because Vodacom's system says so. In my opinion they are no worse than common thieves since this is not the first time that this has happened to me, and from what I have been reading on other forums, Is happening to thousands of other Vodacom customers. I have been a loyal Vodacom customer for years but I think its time for me to move on.

Good day, I am feed up with vodacom. From the 25 April 2017 my account was debited when I asked their consultant to change my debit order to the 25. The debit was bounced I am now having to take a charge of R25 on bank charges and a penalty fee from vodacom of R100 and no one actually phones you back to give you feedback as to what the solution is goin to be. It is now over a month and nothing has been resolved. I am highly disappointed with vodacom and their so called customer service. Even the merchant doesn't get back to me.

On the 27th April 2017 a fraudulent upgrade was generated on my cell account, it is the second case in the period of 12 months. Consultants have asked me to send documents to start the investigation and since then I have never received any call or correspondence mail to give me feedback about my case. Documents were sent to the following email addresses: [protected]@bytes.co.za; [protected]@vodacom.co.za . Soon after that there was a debit on my account, and that on its own indicate that no one is attending to my case. Reference Quote# [protected] and cell-number is # [protected]

I got a contract phone at Vodacom for a Hawaii P8. My phone is a year and two months old.
Almost a month ago my Wi-Fi just stop working. It doesn’t pick up any Wi-Fi doesn’t matter where I am.
I look up on the internet and there was a lot of people complaining about their Wi-Fi that just stop working and how can they fix it.
I took my phone in at Vodacom Tygervalley and three days later I got a message saying, the repair cost will be R3670.58
I phone them back and spoke to a lady. She said it is because of water damage. I told her my phone wasn’t near water, I can promise you that.
She said it can be of steam or heat. I don’t cook with my phone for steam to come inside my phone and how is heat my fault.

I can buy a brand new phone, exactly the same, for far less of the amount they are charging me to get my phone repaired.
My phone is still on a contract and still far from 2years old. I feel it is still Vodacom responsible to help a customer and have it fix.
It’s not my fault my WIFI is not working, it is fault Hawaii made with the phone and I feel it is Vodacoms responsibility to fix my phone because Vodacom are selling the phone.
They want to give people a service but they can’t even look after their customers.

I have been purchasing data for my daughter's cell phone but the data vanishes almost immediately after the purchase. I can't throw any more good money after bad and I'm struggling to get a reasonable answer from Vodacom (other than "try switch to 3G instead"). Apparently, there is a dedicated phone option for those who's data is "mysteriously disappearing" . They failed to help us though

Good day, I am writing to express my severe dissatisfaction in Vodacom. On Saturday, whilst at a stop street in Kyalami; I received a Vodacom pamphlet from a Vodacom representative advertising for the new iPhone 7, as well the Samsung S8. The pamphlet clearly states the Red Select + package at R649 per mnth, for the 128gb red iPhone, as well as the offer is limited to the Vodacom shops in Mall of africa, as well as Woodmead retail park, valid till 31 May 2017. I decided to go straight to the Mall of africa to sign up for the advertised deal. The staff were well aware of the package; however I was unable to sign up immediately, as I still needed to port from my current service provider. The sales consultant took down my details adding to a list in her notebook already populated and confirmed that she would order me a phone, and that the moment my number was converted to prepaid, I should come in and sign up. I converted my number at 8am this morning (as the service provider cancellations department is closed on the weekend). I also gathered the relevant information, bank statements etc. I then drove to the Mall of africa after work, to sign up and collect my phone. To my dissatisfaction, upon getting there, I was advised by the Vodacom store consultant that Vodacom had apparently misprinted these pamphlets and that they will not be honouring the deal. I find this completely unacceptable, as this is a misrepresentation and I demand the deal be honoured, as I plan on taking this matter further.. As per the South African Consumer Protection Act, No. 68 of 2008, signed on 24 April 2009, the purpose of which is to protect the interests of all consumers. I refer to 'Right to fair and honest dealing' and 'the right to protection against false, misleading or deceptive representations'. Vodacom is not permitted to provide, deceptive or misleading representations regarding services and products! A Vodacom representative needs to contact me immediately.

To Whom it may concern

I upgraded on the 8th of May 2017 and they did send me the wrong parcel.

Ram did collect the wrong parcel and You received it back.

Im a still waiting for my upgraded phone as we are going into week 3 now!

The nr in question is [protected]

You need to resolve this issue today or cancel my contract.

I can’t go on with this service I have been a loyal customer at Vodacom for over 10yers.

My name is Tanja Juries [protected] Id [protected] wants to complaint regarding poor service at Vodacom Table View. I recently cancelled an contract [protected] when upgrade was due, to find out the contract was not cancelled. I am being paying for months for a contract that suppose to be cancelled. What pathetic service. Please I want my money back. On top of all I recently upgrade my phone online. Received my phone a week later to find out the phone was faulty. I cancelled the upgrade due to no communication after a week. Please advise I have a few contracts that is still due this year. I will gladly cancel them all. I am highly irate regarding the poor service.

Gerda Botha - [protected]

I have always been an Autopage customer. Then it appears last year sometime you took over Autopage. I have not received any statements, can not log in anywhere or know when the phone is due for upgrade. The phone's debit order payment goes off monthly from my bank account.

I phoned Vodacom customer care to help me find out what is going on on my account. They cant find me on the system. Then I speak to somebody else. They say I had an account in 2009 which was deleted due to non-payment! I HAVE NEVER HAD A PREVIOUS VODACOM ACCOUNT BEFORE! You only took over Autopage last year then!?! I get cut off or transferred back to switchboard. Your service is pathetic to say the least!

My query is on my Autopage contract phone [protected]. Please check this and send my details and statement to gerdabotha.[protected]@gmail.com

Thank You.
Gerda Botha