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Vodacom / no service and no feedback from customer service

1 South Africa Review updated:

This problem starts the 30th of Oct . My mum have upgraded and is on a new plan. As from the beggining of this month her phone is dead and can only get incoming calls I have put data on the number but still nothing. She is an elderly lady and not close to her family so this is our way to know if all is still ok with her and for her to stay in contact with her sisters. She has phoned customer services 8 times and was at a vodacom shop in Pretoria and still nothing. This is the worst services that we have ever experianced from vodacom. We need this problem to be resolved asap as this is very important for her and us. She even have to go out and bought another phone and sim card just to have a phone in the case of an emergency as her contract phone is not working. Please sort this problem out as it is totally not good for the company. The line number that is not working is [protected].

F Fourie

Nov 6, 2016
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  • Vo
      6th of Nov, 2016

    Good day,

    I have experienced the same problem with "Vodacom Customer Care"
    I cancelled my contract and payed it in full. A few month later I find out that my Remaining contracts has been suspended due to the fact that I owe them money on the Cancelled payed in full contract... I have been requesting Customer statements from them ever since and never receive a thing from them. They even handed me over for not paying my account even though it is actually their fault that I can not pay my account.. Very Frustrating

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