Vodacom

On the 25th of May 2016 I booked in my Sony Xperia Z2 at Vodacom Shop Moffat on Main with Dunniel Coetzee who advised me that the repair centre is now situated in Greenacres so the device would have to be delivered there.  I completed all the necessary documentation which clearly indicated the fault I was reporting (the phone was NOT CHARGING), including a Vodasure claim form since the devices  warranty ended in March 2016, I was in the process of terminating my contract with Vodacom as I had no plans of renewing my contract  because of my past experiences and the poor level of service I have been receiving with the service  provider.

I received updates regarding the status and progress of my device during the first few days but somehow no further communication was made with me, I then went into the branch at Greenacres mall on 13th of June to find out whether it was ready for collection, I was assisted by Mellissa who was very helpful and efficient. Mellissa  proceeded to the back to find out from the engineer who was working on the device when it would be ready she then returned to the counter advising me that the engineer, Clayton Weitz said the phone would be ready for collection the following day he was just “putting it together”. I further asked Mellissa how much excess would I have to pay which she told me, she also gave me her contact details so I could call and find out before collecting the phone if it was ready. The amount was R150-00.

Tuesday, 14th of June I called in to find out if the device was ready as I did not want to travel and arrive at the shop without being sure, I was again advised that the device was not ready but it would be done by the end of the day. Wednesday morning  15th June I called the shop to find out if was ready, I did not get the details f the consultant who I was dealing with on the phone, however I was told that the device is done and ready for collection and told of the amount I needed to pay which I was well aware of for some reason I was placed on hold but I ended up going to the branch with the R150-00 to collect my phone.

I arrived and was assisted by two ladies who told me that Clayton Weitz is till busy with phone, again “putting it together” but he will be done by 11am and they would contact  when its ready. I left the branch, I did not receive that call after 11am or even the following day.

Firday 17th June I went to the branch and finally I was advised the device was ready and repaired, upon receiving the device I realised the battery was not charged, it had a new screen and did not have the dents it had at the time I booked it in, but I did not request to charge it in store since I have charger, I made the payment of R150-00 with Shadley, signed the receipt and a Cellsure Cellphone replaced form. When I arrived at home and attempted to charge the device, it just displayed a battery with a bolt and wasn’t charging at all I kept on trying and there was still no effort in getting the phone to charge, I then used my laptop and USB cable where after at least two hours of no response it eventually charged. The device switched on and when I attempted to unlock my screen, the screen was not sensing anything. At the time I realised all of this I was already late to drive back to shop and return it.

Saturday 18th June I returned to the shop and reported the matter and requested to see Clayton as I wanted to find out what exactly he repaired on the device because on the Job card the engineers Report reads A22-F2 PART-COSMETIC and under the parts required there is no indication at all that anything relating to a charging port was needed it is also indicated that there is no external damage on the device. Unfortunelty Clayton wasn’t in and I was advised that he had to attend to the matter and not the engineer who was on duty at the time. I told the consultant of how inconvenienced and unhappy I was about the matter explained to her that my mother is ill and was scheduled for an important medical procedure on the following Monday,  I am 8months pregnant without a reliable phone she then provided me with a phone that would enable me to at least receive and make calls when I needed to.

I received the messages for a few days again updating me on the progress of the repairs the last sms I received was on the 24th of June at 10h58 advising me that the spare had been received and the device was allocated to an engineer. On Monday I decided to go personally to branch to find out how far the repairs were, Clayton was at work and advised the consultant attending to me that the device was done and the oven it would be ready for collection later on the same afternoon, I am not quite sure what kind of oven is that. Again I waited for the call, nothing! Tuesday 28th June I drove all the way to the mall again frustrated and exhausted with the hope that I would receive my phone, I was assisted by another consultant who I advised that I was there the previous day and the phone was supposed to be ready  as promised by Clayton, she came back with the news that the phone was NOT READY . As I was expressing my frustration and level of unhappiness with the service I have been receiving to the lady for the first time, Clayton came personally to the counter did not even have the decency to apologise for all this convenience and told me was running the software on the device and it would take 30 minutes, I can come back tomorrow, which I refused and said I would come back. I came back just after 30 minutes and requested to see Clayton who told a new story that there has been a problem with the internet and the Sony computer since Monday the software was still running on the phone. I told him I will not be going back to any store to collect a phone I have been spending too much of my time, petrol and airtime running after Vodacom for a device that I have paid for and insured with them. He made another promise that the phone would be hand delivered at my door step or at work the following day which again did not happen, he did not even return my call as I had called but was told he was on lunch and left an urgent request for him to call me back. After this failed attempt and realising that I am not getting anywhere with this driving up and down I contacted someone at your customer care office, Zolelwa who contacted Clayton directly to find out what the delay and inconvenience is about.

Zolelwa called me back advising me that Clayton admitted to NOT repairing the damage which was reported on the device but he replaced the screen and frame just as I had noticed when I received it, not at once did that phone charge when it was Clayton because he did not repair it, he damaged it that phone was given to me on the 17th damaged and Clayton was well aware of it as he had not even repaired the charging port! Clayton claims that the screen was cracked and that is not true at all, he then made a claim which wasn’t even related to the reported damage, under my name which was a fraudulent claim. Not only that, he lied to my face making me a complete idiot assuring me that the device is repaired and he would arrange for it to be delivered. I have all the documentation that were signed by myself and completed at the time I handed the phone to Dunniel last month at Moffat on Main. I sent an email to the branch manager Darren Betts on the 30th of June alerting him of this incident, he responded and promised he would investigate the matter and contact me personally to ensure I " come back smiling",  that was the last I heard from him. He didn't even show much interest in assisting when I was at the shop to find out myself what was going on.

Today, 6th July over a month later I went to the shop. Assisted by a Nolumemo who called me to sher counter since recognised me from my previous visits to the shop regarding my phone, she personally went to the back quering about the phone and came back with it. I requested to make use of her charger and the phone again didn't charge but the screen was now working. She took the phone back to the Engineering Manager who also came forward at a later stage with a s on ny charger and plugged in and assured me that it was charging with no problems. Darren showed no interest at all in assisting me as I was questioning the warranty of the device since it was damaged by their engineer because I was concerned of what would happen if the phone gave me problems in future,  expecially with the screen. I requested a formal document stating that I still have a warranty for the device so that in the event of Any problems I could present that as is proof. He left the counter telling me that the lady who was assisting me would do it, he can't. Nolumemo advised me that she cannot give me such a document and Darren had given me incorrect information but she went the extra mile of emailing me confirmation of this warranty, something a manager failed to do. Not at all did I receive an apology from Darren during my visit at the shop, he was cold and irate throughout! As I type this now the phone is giving me problems with charging, and I purchased a new charger.  Vodacom refuses to accept responsibility,  their engineer applied for a false claim and not only failed to repair my device, but damaged it too.

On 08 June I cancelled my contract with Vodacom and switched to prepaid. On the 30th June I bought BIS and it didn't work. I called the customer care and was told that my BIS has been deactivated and that they will fix it. On the 1st of July the problem was still not fixed until today. I was told the problem will be solved in the next 48 hrs, how many 48 hrs have seen passed. Now they are telling that I've reached my monthly free calls to customer services and they gave me a number to call which am going to be charged without getting any assistance. The funny thing is when you don't pay them they are too quick to cut their services but now they are giving me the run around to sort my problem. What pisses me off is that they don't take any responsibility (customer care, pre-legal, accounts) they blame the system.

I have been with altech auto page till the beginning of the year until vodacom bought them over. I received a few mails regarding this change with all my details regarding that vodacom will debt my bank account every month.

the first month nothing happened until I queried them. I went to the branch in Irene village to fix everything. My line was up again after an hour or so after showing them the proof of payment.

Next month back to square one AGAIN! Go in to the Grove branch, and they tell me that they have no details of my debt order on the system. Here I almost blew a gasket! I was fuming because the same thing will be done now for the third time. I was ensured my alfred at customer care that this will be corrected and after another 45min wasted of my time and running around once again to rectify Vodacom incompetent staff's problem.

This month after the 5th my account was cut off again because of Vodacom uselessness! Debt order still not going off! Now I'm really pissed off !~!

I'm not going to waist another minute running after vodacom trying to fix their problem on my account!~!

I have had a 082 number through Vodacom for the last 20+ years. In January I've learned that they've also allocated this number to another client by mistake. Up until now this have not bothered me too much - except that every now and then I cant be reached on the network, or I random person answers my call.

However I tried to port network and this is where the trouble started. Since I dont "own" both numbers I cant be ported. I reported this in January and was told that they will correct the problem by assigning a new number to the other client. Since then I've made 40+ calls, got the direct email addresses of 5 Vodacom Business consultants and probably queued on the phone for 10+ hours - nobody gets past promising me to sort this out. The consultants I can mail directly simply ignore my emails.

Eversince the 2nd of June I have phoned Vodacom 23 times with regards to the below issue, everytime I'm told to wait 7 days. How many 7 days should I wait?

From: Lelanie @ Die Veldmuis [mailto:[protected]@veldmuis.co.za]
Sent: 07 June 2016 11:53 AM
To: 'vodacom4ucapegate.[protected]@vodacom.co.za'; 'vodacom4ucapegate.[protected]@vodadealers.co.za; [protected]@vodacom.co.za'
Subject: URGENT RE: PS KOTZE UPGRADE PLEASE ALLOCATE PROOF OF PAYMENT FOR ACCOUNT NA137315-6
Importance: High

Dear Vodacom

My account was carried over from Autopage. When Autopage switched me over they advised me by phone that my new Vodacom Account Number will be :

N0012456

So I made the first payment to Vodacom for the attached invoice on 29 April with this reference.

When I received my may Invoice I received a new reference:

NA137315-6

My last payment on 23 May was made with this reference, but now the account stipulates that the first payment on 29 April doesn’t reflect.

Please see attached my proof of payment with that reference as well as the Invoice from Vodacom I received after.

Please allocate the payment on 29 April 2016 reference: N0012456 to my account: reference: NA137315-6 ([protected])

Please try and assist me as soon as possible.

Mrs PS Kotze

I have 3 contracts with Vodacom. 1-on my personal number; 2-a contract for my son; 3-data contract (wifi). On 8/5/16 I went to Brooklyn Branch to upgrade my personal number (1). On 13/6/16 I received my statements indicating that the incorrect line i.e. my son's contract (2) has been upgraded and changed from a Top-Up 285s to a Smart L and I am now charged for that. I have not upgraded that contract. They even provided me with the paperwork which is incorrect as I have upgraded my personal contract and my personal contract's telephone number is on the upgrading papers which I signed. I am battling since 13/6/16 to sort this out and now the amount went through my account by debit order. I have already laid a complaint on Hellopeter and I am now at the point that I am going to the newspapers as nobody at Vodacom can sort this out.

I have tried to upgrades 4 of my contracts with Vodacom starting 27th May 2016 and was taken from pillar to post. Eventually 2 were upgraded but I ended up with a huge bill which can't be accounted for because they can't send me statement but took a huge chunk of my money. Meanwhile my other contract was not upgraded but it reflects end date of 2018 meaning if I cancel I will be charged for a commitment which was not honoured by Vodacom. All my attempts to call are failing I get cut off during calls and blocked. My emails are not responded to. And I am forced to take a phone I didn't order because of their system failures. I want a refund of the money incorrectly debited from my account. I am willing to pay for the service I asked for and received other than that NO.

After being advised to upgrade to a VIP package, a monthly credit limit has put on our account . On a daily basis mine and my husbands phone is locked, we cannot make calls. Bradley at vodashop Fourways Mall was our consultant. He escalated it to Tumi - in accounts . It's was removed after Mr Supervisor Tumi gave us his personal assurance that it was sorted out!
I've just got off the line and apparently the service request to remove the credit limit is still PENDING ! WOW, after all that I suppose he had to go for lunch and forgot about a business man trying to manage his business and a mother with 4 children stranded with no way to communicate !
I called my salesman Bradley to tell him that things were not resolved, still hasn't been lifted . STILL WAITING FOR HIM TO CALL!
Hoping he will remember me soon

Morning

Firstly I took my cellphone to Vodacom Mokopane for repairs. They send the cellphone in on Jobnumber [protected] to fix my outer speaker. They gave me a quote of over R 7000. I rejected the claim. Told them to send back the phone.

I received phone in and took it back the phone next day, The phone wasn't working anymore. They send it back on Jobnumber [protected] to repair on their costs. The send it back still broken. vodacom Mokopane send it back again on Jobnumber [protected]. They still haven't fixed their problem or mistake.

They still have my phone and now my charger as well. The phone isn't switching on, It looks like the screen is not responding. You can contact Estelle Fassen at Vodacom Mokopane for further details. She send the phone to Vodacom Repairs and knows that the phone was in good working order except for the speaker.

if you see the afterwords looks like someone just put together and left and not worry if it is fine.

I understand that my phone had a repair problem but it worked phine. the ringer did not work that is all.

Thank you

Please assist, I have not received an invoice from Vodacom since Jan 2016, despite 8 calls to your customer service, visiting Brooklyn and Menlyn branches and logging a call on facebook.

If I do not receive an account by tomorrow, I am going to the bank to cancel the debit order, no one in his right mind will keep on paying for something they have not been privy too.

And I will not sign a debit order again for Vodacom, you can then monthly phone me to beg for the money, the same way as I have been begging you for an invoice..

I moved my contract from mtn to vodacom in about august 2015. This was a huge mistake. I selected a galaxy note 4 as my contract phone. From the time I got the phone I had endless hassles with the phone intermittently switching off, rebooting and over-heating. Since, I had an operation on my spine at the end of november; a relative took the phone to vodacom for repairs on the 15 december 2015. He was charged a r200 courier fee by the vodacom outlet. When he collected the phone at the end of december the spen was missing. The assistant said he would contact us as soon as the spen arrived. To this day the spen has not arrived and the phone was not fixed: all data was erased, the screen protector removed, new software installed, but the problems still occurred. On the 22 may the screen cracked I took the phone to another vodacom outlet to have it repaired and complained about the previous repairs which had not been done and the missing spen. I was called 2 weeks ago to collect my phone. I asked the service agent if the spen had been returned. I was told that a different service centre was responsible for that, not their branch. When I reminded him that they all worked for vodacom and that vodacom did not return my spen and did not fix a new phone he said he would get back to me. To this date I have not heard a word from vodacom. I assume they are waiting for the 1 year guarantee on the phone to expire before returning a damaged phone to me. Considering I was supposed received a new samsung note 4, I have not had the pleasure of really using my phone since I got it. Thanks for the fabulous service vodacom. I wonder if it is possible to treat customers more derision than you have mustered up thus far. I have not been well enough to take this further. Vodacom does not care enough to remedy this situation; hence I am sure I will not be a vodacom client much longer. Thanks for nothing.

During the month of May we tried upgrading seven contracts with the online department and have finally concluded this after about two and half weeks of calling the department. Eventually, after a few days my prepaid line which we used had an error code (connection problem or invalid MMI code) called Vodacom and was told to send documents (Affidavit and ID copy) to the forensics department, upon doing so received a ref number. I did not receive feedback and called back but was told to resend detail, received another ref number and then I received an sms from Gazeem Abdurahman to call the Risk Management department ([protected]) and as I did I was then transferred back to customer care. then Zanele Ngwevele sent an sms after she could not reach me.

I have received no follow-up call regarding the matter as I have constantly been calling in trying to sort out something that is not my fault. to my knowledge a prepaid line that has been inactive for more the 178 days may be monitored and should this not be in use, should be locked and the line be deleted. Again according to my knowledge MY NUMBER WAS USED TO CALL THE ONLINE DEPARTMENT ([protected] FROM THE 4 MAY) THIS IS NOT 178 DAYS OF INACTIVITY...

I have been calling the customer care line for days on end and no one in the call centre seem to assist with their fault.

I can honestly say that I am utterly disgusted.

My upgrade date has well passed and as well as my wife contract upgrade.

On requesting an upgrade I found out that I will be paying more for my contract and receive less than half my minutes etc. Same thing for my wife. We did not upgrade on a special the last time. Our upgrade was months apart, my upgrade was done online with Vodacom and my wife's at a Game store. My package (Smart L) is 500 min of Talk time, 1000 sms's and 800 Meg of data. On upgrade I will receive 240 min of Talk time, 500 sms's and 300 Gig of data. My spouses's package (Smart M) is receiving 240 min Talk time, 500 sms's and 600 Meg of Data. On upgrade this will half.

I requested help from Vodacom Store in Ermelo, and they was not forth coming and said nothing could be done. We visited an MTN store and was offered a great deal with the phones we wanted. We called Vodacom to find out what was the procedures to cancel our contrats. We agent, Sfisiso, answered our call. He asked that we should wait before cancelling. He called us back and offered us an deal to retain our business. He called back and offered us both Samsung A5 cellphones with contracts with 500 min Talk time, 100 Voda-to-voda minutes, 1000 sms's and 1 Gig of data @ R589.00 per month. We accepted this deal. He came back to us and said the phones offered was out of stock. We agreed to wait for two weeks for phones to arrive. We never received a call back.

Two weeks later I tried to reach this consultant again, but to no avail. I spoke to several other people who told me I would contacted back because they will have to find out about this specific deal. No one contacted us back .
Another week went by, I called every single day. Then we got to a lady which seemed willing to help us named Sibongile Makaya. She confirm the deals as discussed with Sifisiso. Unfortunately the Samsung A5 phones was still not available. She promised to call back with alternative choices. A day late she did and offered us the Samsung S7 and the packaged as offered with the Samsung A5. The price quoted by her was R728.99 per month with this better handset. Again we agreed, unfortunately was out of stock again, but would be available first week in June 2016. She said she would call us back on the 6th of June 2016. She did not call. It took me two days and several calls to reach her again. When I did she said she had trouble loading this specific handsets on this deal which was offered. She promised to call us back and never did.

Another week passed I could not reach this consultant again, after numerous calls I reached a lady called Gugu.

Gugu confirmed this deal again after consulting with a team leader and after a few days I called her again on Friday 10 June 2016, after spending two hours on the phone everything to be confirmed that I will be receiving a new Samsung S7 on the agreed offer, she confirmed my adress for delivery by the courier. She said she would call my wife as well and confirm her upgrade as well. She called the next day to confirm my wife's upgrade but could not finished it because we were travelling and went out of coverage.

That Monday we tried to reach her but we were told she is in training and would contact us back. She did not. After speaking to several people again the reached Gugu again on the Wednesday. After nearly another hour one the phone, the deal was confirmed and promised to receive my new phone soon. She said she would contact my wife the next day confirm her upgrade as well.
For more than a week we could not reach her, on Friday 24 June 2016 we reach a person called Nkosinathi Nkosi. He informed us that Gugu who have been dealing with has been promoted to another department. I explained our story to him what felt like the previous dozens of times. He informed us that Vodacom is not willing to do this deal match as agreed, I explained that this was offered to us by Vodacom and confirmed by several people. As a matter of fact I should have received my phone already. The made me hold for nearly half an hour and offered us a new deal, which was a joke. I have spend more than twenty hours on the phone the last month for nothing?
He said he would call us back Monday 27 June 2016 with a solution to our problem. Now on Tuesday 28 June2016 no one has called back.
Vodacom seems not care, an offer was made to retain our business and we accepted. How is it that they won’t deliver on it?

I took out a new contract on Wednesday the 22June. I was then told by the consultant that I must come back Friday since they do not have stock of the phone. Friday I arrive, and no phone. The manager tries to actually justify to me that 2days delivery is not enough and I must wait 5 days! Can you believe it. 5 days to get stock. Thus, he indicates I must come Monday. Monday I arriveand no phone again. Third bloody time... no excuse! Can vodacom not manage stock andmeet a 1day customer expectation. Pathetic! I ask the manager to give me a call. Geuss what... no call...

Is this the service vodacom allow their franchises to provide?

Can someone please arrange to deliver my phone and tablet! Bloody hell as not going there again

Good day to whom ever this reaches.

I have since wednesday the 22nd of June not had the service ability to make calls or even contact the customer service number of my phone, a free call service by the way.

I have called numerous times of my private land line to the customer service number and recieved nothing but a run around, being transferred on average three times a call to have my service reinstated to no avail.
I have been promiced call backs...nothing.
I have peen promiced correction of account and reinstatement...nothing.
I was on one call told "i cant help you our system is down" and hung up on.

I logged onto myvodacom website to discover an erroneous claim of being in arrears of in excess of R3000, a claim that is not only incorrect but offensive to me, as i have never been in a position where i have not paid an account.

I pay my account off a debit order that goes off the 1st of the month, and i have full record of this.

If this is not resolved within the next 24 hours i will be cancelling my account and publicly taking this to the powers of the press.

I have had 2 accounts with you spanning over a decade my current number is [protected].
As a long standing customer i have never had a problem, however after this run around and treatment i feel it is enough to be a deal breaker.

Regards,

Luke Anderson

I receive sms's from mbdcs about a outstanding business account with vodacom. I have no business account with vodacom.
I only have a cellphone contract for the last 20 years with vodacom and that is paid with a debit order on a monthly basis.
Can this company please get their ducks in a row and stop sending me sms's?

What else is new Vodacom, you have constantly proven that you are the worst service provider in SA, happy to take people's money yet your staff don't seem to have a freakin clue what they are doing.
I have been a long standing contract customer (God only knows why I withstood your nonsense), yet one would think you are doing me a favor.
For a company your size, wouldn't it be a good idea to actually invest in Customer Care department that actually knows what it's doing? It took me almost an entire month of almost daily calls to get an upgrade processed because of a systems upgrade which you didn't bother to inform your customers OR your customer care department that didn't care to impart this knowledge to the customer.
When I finally received my device upgrade, it came with a micro SIM which in my naivety, assumed would be a painless process for your "competent" staff, but yet again, you proved why customer service is not a phrase in your vocabulary.
Long story short, after 2 days of BEGGING for a SIM swap, and dealing with 4 different call centre agents none of whom actually seemed to know what was going on, and swore on their last breath that it will be resolved under 3 hours, all while throwing their colleagues under the bus by each saying it was the others fault for not submitting the request (Great company culture!). I am now sitting with 2 SIM cards that do not work and I have no cellular service (Yet I still pay you), and guess what, the 5th agent I spoke to this evening, informs me that I will have to wait until next month for my SIM to be active!? Really? I was duly informed that because I had requested for a package change, the migration would affect my swap, and some or other issue with your system. Question is, would I have been dumb enough to request a swap knowing I would go for over a week without cellular service, or should your staff have kindly informed me of this?
Wait, there's more... I escalated the query to a "senior" manager (21h44 - 2016/06/25) who expressed disgust at the call center agents and promised to copy me on a stern email to the tech guys to cancel the swap, and sort out my issue to get me back online. It is now 23h50 - 2016/06/25, and surprise, no email copy, and still No Cellular Service.
Get your act together Vodacom, and fire your entire customer service department and find people who actually know what they are doing and actually CARE about the customer.
-Extremely Frustrated Client-

Contract premature cancelation

Complaint Rating: Contact information:Cape Town/Johannesburg,  South Africavodacom.co.zaI cancelled my three cellphone contracts in February 2016 by means of requesting premature cancellation settlement quotations from Vodacom. I paid all the amounts as per their provided quotations. Requested a paid up letter of which I was emailed. End of March 2016 my account was billed again by Vodacom. I reversed the debit order, called their useless accounts department and was told that the final invoices were not included in these settlement quotes. I then paid the money against my will. Today the 25 June 2016 I established that my ITC record has not yet been updated by Vodacom. This stupid account still reflects at credit bureaus after so many attempts to have their details updated. Their consultants sent me from pillar to post but none could guarantee when exactly this would be fixed. Instead I was told today that I will have to be cut off as there are other clients waiting to be frustrated on their poorly managed call centre lines.

I cancelled my three cellphone contracts in February 2016 by means of requesting premature cancellation settlement quotations from Vodacom. I paid all the amounts as per their provided quotations. Requested a paid up letter of which I was emailed. End of March 2016 my account was billed again by Vodacom. I reversed the debit order, called their useless accounts department and was told that the final invoices were not included in these settlement quotes. I then paid the money against my will. Today the 25 June 2016 I established that my ITC record has not yet been updated by Vodacom. This stupid account still reflects at credit bureaus after so many attempts to have their details updated. Their consultants sent me from pillar to post but none could guarantee when exactly this would be fixed. Instead I was told today that I will have to be cut off as there are other clients waiting to be frustrated on their poorly managed call centre lines. After so many years over 15 years, my relationship with Vodacom has been tarnished. I despise this company wholeheartedly!

I have been a contract with Vodacom, I have been with them for over 10 years. The contract is in my husbands name but i have been put down as the user of this contract.
I got the Blackberry 9720 as I wanted the BIS. I have had the phone for 1 year in which I have had problems with since the first month I had it. I recently took the phone in to the repairs shop in Cresta as it was not charging anymore, I dropped it off on the 18/05/2016. I went in a few weeks later to fetch it and was told they could not repair it and the engineers report said. (1) Track damage (2) B.E.R. I was told I broke the phone. I cant see how. I was told to buy another phone. I refused and asked them to send it in again, I must buy a new phone and still pay for this broken phone for the next year. That is not fair. I have not gone to fetch the phone as i want it repaired or swapped out.. My repair number is [protected].
I got hold of the manager "Leon [censored]an" it is now the 23 June 16, I have had to hunt him down and only now have got an email back stating they will not fix it or replace it.