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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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4:45 am EDT
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Vodacom cancellation of contract not affected

I bought a contract phone from Vodacom 2 years ago, the contract came to an end on june 26, a month prior to this date, I phoned the Vodacom call centre to terminate the contract as it was coming to an end. My request was not effected and since then I have been trying to speak with the cancellation department, however according to them I failed the security test and could not be assisted. This security test consists of 4 to 5 questions. There is no way I could have failed those questions, I believe this is a scheme that they have put in place to drag issues and not assist customers with their complaints.

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7:27 am EDT

Vodacom no feedback

On 06/07 I took out a new contract through the online services, they where very fast in contacting regarding the new contract. Everything was arranged for a new phone and table. On 08/07 a lady from Vodacom contacted me to confirm the contract and details and said I can expect delivery from Friday. On Monday I contacted Vodacom and enquired about the delivery of my items and after having a lot of trouble finding the correct person to talk to they advised me that the phone is no longer being manufactured and she is glad I contacted them, how long would I have had to wait to find out that the phone they sold me is no longer available, she then said she would ask the rep to contact me to choose another phone, after hours of waiting and leaving messages for the rep I finally got hold of him, we arranged for another phone and everything was set, I phoned again on Tuesday to confirm if all was in order, the lady then advised that the there is no stock, after throwing a fit the rep finally contacted me and advised that there is stock and we await delivery, I phoned again today to find out if all is in order and when I can expect delivery and they said they do not know and will ask the rep to call me, needless to say no one phoned me, I had to phone again and spoke to another person who promised me that the rep will confirm delivery and contact me before the end of the day, and still no one has contacted me?

I think this is highly unprofessional and I do not know why I have to keep following up with Vodacom as I see if I do no contact them daily, nothing happens... I still have no idea when I will receive my items... day after delivery my foot, I have been with Vodacom for more then 20 years and I feel that this issue is not being taken seriously.

How difficult is it to confirm stock, confirm delivery and give the customer feedback... constructive feedback... not I will follow up and let you know?

Not happy...

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2:16 am EDT
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Vodacom data purchasing

Good day Shamiel Yusuf

I am still very surprised that despite my complaint and escalated phone call to Vodacom on the night of the 22nd April 2016 to the manager in charge - Nthabiseng Kupuni and I still have not received feedback.

I was assured that the matter would be looked into in the form of an investigation and that I would receive feedback from her or the technical team.

I have factual (screen shot) evidence that I purchased the data and that it was never credited to my account.

Please urgently intervene on this matter as I find it most deplorable that
1. I paid for a service/product and have not received the product/service.
2. escalated a complaint to management and have not received any feedback at all.

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12:13 am EDT

Vodacom pathetic service from vodacom repairs

On the 29 June 2016 I logged a complaint on this site about Pathetic service from Vodacom Repairs - an insult to ones intelligence 2 days later a reply was posted saying that an agent would call me. On the 8 July 2016 I received an email stating I should call Vodacom. I am now on the phone with Vodacom who claims the complaint was never forwarded to them. The warranty on the phone expires in a month's time. Hence, since November last year I have not had a proper working phone.

THANKS FOR EVERYTHING VODACOM

I have never regretted my decision to move to Vodacom more than now!

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5:05 am EDT

Vodacom samsung galaxy s5

To
Vodacom

Jul 8 at 1:29 PM

Please advise sms number we can sms in order to see when is our due time to upgrade.

As we are considering moving all our contracts, I am very uhappy with Vodacom since I upgraded to a Samsung Galaxy S5. End last year already. Was told I could Upgrade Vodacom Hartbeespoort this is good phone.

Got billed 3x months double due to the fact that I upgraded 3x months in advance. Was not aware of this.

Phoned them and went back complaining said I must do a Software Upgrade.

Took phone in for software update, and having even more problems now.

Was told phone was discontinued months before upgrade.

Phoned several branches all said nothing they can do

Shocking service!

Pathetic phone! Pleasing your customers and giving best service? No ways. We have 5x Contracts with Vodacom currently and will stop them all once contract is over.

I even asked to exchange the phone even if I have to pay in an additional fee to get a decent phone and was refused. Sorry nothing we can do.

I was away for a few weeks travelling alone no one could get hold of me and was about to contact the police to start looking for me.

Then I couldn't make any outgoing calls or send messages for weeks, woman alone. Does Vodacom care about this?

Had to upgrade software again now phone switches off whenever, you only realize it the moment you try to use the phone. Battery Life is even worse.

I pay R 842 a month on my 2x contracts a month and this is the service I get.

Keep on complaining and you get nowhere.

Really very Unhappy Vodacom Customer ( well not for long anymore)

Well Management are you willing to accommodate me in any way? Try to walk the extra mile or keep your so called customers happy?

Very disappointed !

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9:21 am EDT
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Vodacom contract cancellation

I requested a settlement quotation on 30 March 2016; paid it on 13 April 2016 and sent through the POP along with the signed Premature Settlement Quotation and a copy of my ID to Retentions.[protected]@vodacom.co.za. In the e-mail I have asked if there is anything else that I need to provide to cancel my contract. I have received an email back with a reference number.

My number was ported out early in April 2016.

I have sent a follow-up email on 12 May 2016. On 6 June 2016 I have received an email indicating that 'Cancelaltion is processed as per documents received'. Since this correspondence I have received two invoices and no email or phone call indicating that my contract has been cancelled.

I have also phoned in multiple times where I have not received any confirmation that my contract was cancelled.

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6:41 am EDT

Vodacom contract cancellation

I cancelled one of my three contracts (number [protected]) with vodacom on 30 March 2016 because it expired ( I'm in possession of a copy of the cancellation request form ). I received a message on 04/04/2016 confirming that the contract with number [protected] was cancelled. I contacted vodacom immediately as I could not make any calls or search on the website. I was then referred to a vodacom shop as they couldn't help me via the phone. I then visited the Vodacom Data Store in Bayside Mall, Tableview and requested to speak to the manager who told me that he will try to sort it out. Since then I visited the same Data Store on five occasions without any success but the manager showed me emails which he send to customer care but that was also unsuccessful. On 29/04/2016 Vodacom deducted an amount of R6023, 75 which I reversed at the bank. On 08/06/2016 Vodacom again tried to deduct an amount of R6861, 76 but I had insufficient funds. On 30/06/2016 Vodacom again deducted three amounts of R2463, 59 which also reversed at the bank. In the process I lost money for bankcosts and don't have the luxury off using my free minutes of free data. I'm struggling because I'm used to the luxury of always having airtime and data available (being a Vodacom contract customers for more than ten years). I don't know what else to do and need your help very urgently

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2:52 am EDT
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Vodacom undue data usage

Hi there,

I have been a Vodacom customer since I have obtained my first cellphone, and am a loyal customer, however, this pisses me off:

I am constantly on WIFI, and not even using my phone (the phone is on the table). Yesterday, I received the SMS that states "you only have x.xx MB of data left". About an hour after that, I received another SMS to notify me that my data has been depleted.

How the hell am I using data if I am on WIFI and my phone is on the table?

This is enough to piss me off, as clearly this is a network making profit off something which isnt being used.

As mentioned above, I am a loyal customer, but this is enough to turn me away from Vodacom.

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Personally unhappy
, US
Jul 07, 2016 4:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I phoned Vodacom customer service since yesterday to help out an elderly lady, because she has been trying to cancel her contract since October last year. Everytime, just as I finished the entire story of what happened and why I am calling, I get cut off. Nobody can help me. The lady lives far from me, and now they tell me, even though I have all the ladies details, and she gave me permission to inquire on her behalf, that she has to do it herself and they cannot give me any information! honestly? what more do you want? her fingerprints and police clearance? I am very upset with the way this call centre handles their clients! we pay for a service yet, we get treated like criminals for having an inquiry, and to just end the call because you don't have any answer? way, way unprofessional! VODACOM, get your act together and train your call center agents better! it is very unprofessional!

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M
2:51 am EDT

Vodacom harassment

I am a loyal Vodacom customer whose bill ranges between R2000 and R4500 every month. I usually pay my bill on time and once in a while a couple of days after the 1st of the month but never later than the 7th (which is in my rights).

Yesterday I must have received in excess of 10 calls from Vodacom (automated calls) notifying me of my outstanding payment and asking me to commit to a payment. I am a busy person and found the incessant calls disturbing during my meetings and annoying in between. I have paid my arrear amount early this morning and just received another call from a Vodacom robot.

As far as I know, by law creditors and retailers are not allowed to contact you more than once a day. I have NEVER skipped a payment. And there as I am typing I get yet another SMS regarding my account which I paid this morning. I have to keep my phone on as I am in sales and cannot afford to not answer calls.

I find this offensive and a form of harassment. I am seriously considering changing providers after more than 20 years of being a loyal customer and supporter of Vodacom. And as I said my bills are pretty high.

This is unacceptable and poor form.

Regards,

Mia Street

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2:40 am EDT

Vodacom fraudulent claim damage to device

On the 25th of May 2016 I booked in my Sony Xperia Z2 at Vodacom Shop Moffat on Main with Dunniel Coetzee who advised me that the repair centre is now situated in Greenacres so the device would have to be delivered there.  I completed all the necessary documentation which clearly indicated the fault I was reporting (the phone was NOT CHARGING), including a Vodasure claim form since the devices  warranty ended in March 2016, I was in the process of terminating my contract with Vodacom as I had no plans of renewing my contract  because of my past experiences and the poor level of service I have been receiving with the service  provider.

I received updates regarding the status and progress of my device during the first few days but somehow no further communication was made with me, I then went into the branch at Greenacres mall on 13th of June to find out whether it was ready for collection, I was assisted by Mellissa who was very helpful and efficient. Mellissa  proceeded to the back to find out from the engineer who was working on the device when it would be ready she then returned to the counter advising me that the engineer, Clayton Weitz said the phone would be ready for collection the following day he was just “putting it together”. I further asked Mellissa how much excess would I have to pay which she told me, she also gave me her contact details so I could call and find out before collecting the phone if it was ready. The amount was R150-00.

Tuesday, 14th of June I called in to find out if the device was ready as I did not want to travel and arrive at the shop without being sure, I was again advised that the device was not ready but it would be done by the end of the day. Wednesday morning  15th June I called the shop to find out if was ready, I did not get the details f the consultant who I was dealing with on the phone, however I was told that the device is done and ready for collection and told of the amount I needed to pay which I was well aware of for some reason I was placed on hold but I ended up going to the branch with the R150-00 to collect my phone.

I arrived and was assisted by two ladies who told me that Clayton Weitz is till busy with phone, again “putting it together” but he will be done by 11am and they would contact  when its ready. I left the branch, I did not receive that call after 11am or even the following day.

Firday 17th June I went to the branch and finally I was advised the device was ready and repaired, upon receiving the device I realised the battery was not charged, it had a new screen and did not have the dents it had at the time I booked it in, but I did not request to charge it in store since I have charger, I made the payment of R150-00 with Shadley, signed the receipt and a Cellsure Cellphone replaced form. When I arrived at home and attempted to charge the device, it just displayed a battery with a bolt and wasn’t charging at all I kept on trying and there was still no effort in getting the phone to charge, I then used my laptop and USB cable where after at least two hours of no response it eventually charged. The device switched on and when I attempted to unlock my screen, the screen was not sensing anything. At the time I realised all of this I was already late to drive back to shop and return it.

Saturday 18th June I returned to the shop and reported the matter and requested to see Clayton as I wanted to find out what exactly he repaired on the device because on the Job card the engineers Report reads A22-F2 PART-COSMETIC and under the parts required there is no indication at all that anything relating to a charging port was needed it is also indicated that there is no external damage on the device. Unfortunelty Clayton wasn’t in and I was advised that he had to attend to the matter and not the engineer who was on duty at the time. I told the consultant of how inconvenienced and unhappy I was about the matter explained to her that my mother is ill and was scheduled for an important medical procedure on the following Monday,  I am 8months pregnant without a reliable phone she then provided me with a phone that would enable me to at least receive and make calls when I needed to.

I received the messages for a few days again updating me on the progress of the repairs the last sms I received was on the 24th of June at 10h58 advising me that the spare had been received and the device was allocated to an engineer. On Monday I decided to go personally to branch to find out how far the repairs were, Clayton was at work and advised the consultant attending to me that the device was done and the oven it would be ready for collection later on the same afternoon, I am not quite sure what kind of oven is that. Again I waited for the call, nothing! Tuesday 28th June I drove all the way to the mall again frustrated and exhausted with the hope that I would receive my phone, I was assisted by another consultant who I advised that I was there the previous day and the phone was supposed to be ready  as promised by Clayton, she came back with the news that the phone was NOT READY . As I was expressing my frustration and level of unhappiness with the service I have been receiving to the lady for the first time, Clayton came personally to the counter did not even have the decency to apologise for all this convenience and told me was running the software on the device and it would take 30 minutes, I can come back tomorrow, which I refused and said I would come back. I came back just after 30 minutes and requested to see Clayton who told a new story that there has been a problem with the internet and the Sony computer since Monday the software was still running on the phone. I told him I will not be going back to any store to collect a phone I have been spending too much of my time, petrol and airtime running after Vodacom for a device that I have paid for and insured with them. He made another promise that the phone would be hand delivered at my door step or at work the following day which again did not happen, he did not even return my call as I had called but was told he was on lunch and left an urgent request for him to call me back. After this failed attempt and realising that I am not getting anywhere with this driving up and down I contacted someone at your customer care office, Zolelwa who contacted Clayton directly to find out what the delay and inconvenience is about.

Zolelwa called me back advising me that Clayton admitted to NOT repairing the damage which was reported on the device but he replaced the screen and frame just as I had noticed when I received it, not at once did that phone charge when it was Clayton because he did not repair it, he damaged it that phone was given to me on the 17th damaged and Clayton was well aware of it as he had not even repaired the charging port! Clayton claims that the screen was cracked and that is not true at all, he then made a claim which wasn’t even related to the reported damage, under my name which was a fraudulent claim. Not only that, he lied to my face making me a complete idiot assuring me that the device is repaired and he would arrange for it to be delivered. I have all the documentation that were signed by myself and completed at the time I handed the phone to Dunniel last month at Moffat on Main. I sent an email to the branch manager Darren Betts on the 30th of June alerting him of this incident, he responded and promised he would investigate the matter and contact me personally to ensure I " come back smiling",  that was the last I heard from him. He didn't even show much interest in assisting when I was at the shop to find out myself what was going on.

Today, 6th July over a month later I went to the shop. Assisted by a Nolumemo who called me to sher counter since recognised me from my previous visits to the shop regarding my phone, she personally went to the back quering about the phone and came back with it. I requested to make use of her charger and the phone again didn't charge but the screen was now working. She took the phone back to the Engineering Manager who also came forward at a later stage with a s on ny charger and plugged in and assured me that it was charging with no problems. Darren showed no interest at all in assisting me as I was questioning the warranty of the device since it was damaged by their engineer because I was concerned of what would happen if the phone gave me problems in future,  expecially with the screen. I requested a formal document stating that I still have a warranty for the device so that in the event of Any problems I could present that as is proof. He left the counter telling me that the lady who was assisting me would do it, he can't. Nolumemo advised me that she cannot give me such a document and Darren had given me incorrect information but she went the extra mile of emailing me confirmation of this warranty, something a manager failed to do. Not at all did I receive an apology from Darren during my visit at the shop, he was cold and irate throughout! As I type this now the phone is giving me problems with charging, and I purchased a new charger.  Vodacom refuses to accept responsibility,  their engineer applied for a false claim and not only failed to repair my device, but damaged it too.

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12:16 am EDT

Vodacom useless services

On 08 June I cancelled my contract with Vodacom and switched to prepaid. On the 30th June I bought BIS and it didn't work. I called the customer care and was told that my BIS has been deactivated and that they will fix it. On the 1st of July the problem was still not fixed until today. I was told the problem will be solved in the next 48 hrs, how many 48 hrs have seen passed. Now they are telling that I've reached my monthly free calls to customer services and they gave me a number to call which am going to be charged without getting any assistance. The funny thing is when you don't pay them they are too quick to cut their services but now they are giving me the run around to sort my problem. What pisses me off is that they don't take any responsibility (customer care, pre-legal, accounts) they blame the system.

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12:51 pm EDT

Vodacom setting up debit order

I have been with altech auto page till the beginning of the year until vodacom bought them over. I received a few mails regarding this change with all my details regarding that vodacom will debt my bank account every month.

the first month nothing happened until I queried them. I went to the branch in Irene village to fix everything. My line was up again after an hour or so after showing them the proof of payment.

Next month back to square one AGAIN! Go in to the Grove branch, and they tell me that they have no details of my debt order on the system. Here I almost blew a gasket! I was fuming because the same thing will be done now for the third time. I was ensured my alfred at customer care that this will be corrected and after another 45min wasted of my time and running around once again to rectify Vodacom incompetent staff's problem.

This month after the 5th my account was cut off again because of Vodacom uselessness! Debt order still not going off! Now I'm really pissed off !~!

I'm not going to waist another minute running after vodacom trying to fix their problem on my account!~!

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10:29 pm EDT

Vodacom contract telephone number

I have had a 082 number through Vodacom for the last 20+ years. In January I've learned that they've also allocated this number to another client by mistake. Up until now this have not bothered me too much - except that every now and then I cant be reached on the network, or I random person answers my call.

However I tried to port network and this is where the trouble started. Since I dont "own" both numbers I cant be ported. I reported this in January and was told that they will correct the problem by assigning a new number to the other client. Since then I've made 40+ calls, got the direct email addresses of 5 Vodacom Business consultants and probably queued on the phone for 10+ hours - nobody gets past promising me to sort this out. The consultants I can mail directly simply ignore my emails.

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12:44 am EDT

Vodacom account is paid but my phone is off!

Eversince the 2nd of June I have phoned Vodacom 23 times with regards to the below issue, everytime I'm told to wait 7 days. How many 7 days should I wait?

From: Lelanie @ Die Veldmuis [mailto:[protected]@veldmuis.co.za]
Sent: 07 June 2016 11:53 AM
To: 'vodacom4ucapegate.[protected]@vodacom.co.za'; 'vodacom4ucapegate.[protected]@vodadealers.co.za; [protected]@vodacom.co.za'
Subject: URGENT RE: PS KOTZE UPGRADE PLEASE ALLOCATE PROOF OF PAYMENT FOR ACCOUNT NA137315-6
Importance: High

Dear Vodacom

My account was carried over from Autopage. When Autopage switched me over they advised me by phone that my new Vodacom Account Number will be :

N0012456

So I made the first payment to Vodacom for the attached invoice on 29 April with this reference.

When I received my may Invoice I received a new reference:

NA137315-6

My last payment on 23 May was made with this reference, but now the account stipulates that the first payment on 29 April doesn’t reflect.

Please see attached my proof of payment with that reference as well as the Invoice from Vodacom I received after.

Please allocate the payment on 29 April 2016 reference: N0012456 to my account: reference: NA137315-6 ([protected])

Please try and assist me as soon as possible.

Mrs PS Kotze

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12:29 am EDT

Vodacom incorrect upgrading

I have 3 contracts with Vodacom. 1-on my personal number; 2-a contract for my son; 3-data contract (wifi). On 8/5/16 I went to Brooklyn Branch to upgrade my personal number (1). On 13/6/16 I received my statements indicating that the incorrect line i.e. my son's contract (2) has been upgraded and changed from a Top-Up 285s to a Smart L and I am now charged for that. I have not upgraded that contract. They even provided me with the paperwork which is incorrect as I have upgraded my personal contract and my personal contract's telephone number is on the upgrading papers which I signed. I am battling since 13/6/16 to sort this out and now the amount went through my account by debit order. I have already laid a complaint on Hellopeter and I am now at the point that I am going to the newspapers as nobody at Vodacom can sort this out.

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5:44 am EDT
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Vodacom upgrades

I have tried to upgrades 4 of my contracts with Vodacom starting 27th May 2016 and was taken from pillar to post. Eventually 2 were upgraded but I ended up with a huge bill which can't be accounted for because they can't send me statement but took a huge chunk of my money. Meanwhile my other contract was not upgraded but it reflects end date of 2018 meaning if I cancel I will be charged for a commitment which was not honoured by Vodacom. All my attempts to call are failing I get cut off during calls and blocked. My emails are not responded to. And I am forced to take a phone I didn't order because of their system failures. I want a refund of the money incorrectly debited from my account. I am willing to pay for the service I asked for and received other than that NO.

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9:38 pm EDT

Vodacom credit limit of r 2000 put on a high bill and customer for 10 years - shocking!

After being advised to upgrade to a VIP package, a monthly credit limit has put on our account . On a daily basis mine and my husbands phone is locked, we cannot make calls. Bradley at vodashop Fourways Mall was our consultant. He escalated it to Tumi - in accounts . It's was removed after Mr Supervisor Tumi gave us his personal assurance that it was sorted out!
I've just got off the line and apparently the service request to remove the credit limit is still PENDING ! WOW, after all that I suppose he had to go for lunch and forgot about a business man trying to manage his business and a mother with 4 children stranded with no way to communicate !
I called my salesman Bradley to tell him that things were not resolved, still hasn't been lifted . STILL WAITING FOR HIM TO CALL!
Hoping he will remember me soon

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Dhiraj Kumar Tak
, US
Jul 03, 2016 3:02 am EDT
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Alibaba Trade Assurance Scam

We make purchase contract for order no. [protected] with seller for the 446 boxes of Handcraft Decoration Picture miniature paintings frames wall painting art/ .

In my case seller hide the things seller ship us actual 445 boxes only I mean to say there 1 box empty from inside there is no goods whats described into the purchase contract ... if I am right there is seller breaching the purchase contract and we have strong proof of that where seller own self accept that they breaching the purchase contract.

In our purchase contract Alibaba mentioned that

6.4 Refund on behalf of seller

If Seller refused to fulfill the "Trade Assurance Terms", buyer may submit a
request to Alibaba.com for dispute determination in accordance with the
terms of " Trade Assurance Services Rules ". Both Buyer and Seller agree
to abide by the terms and conditions of the " Trade Assurance Services
Rules ".

If Buyer submits a request to Alibaba.com for Dispute Determination in
accordance with the terms of " Trade Assurance Services Rules " during
the corresponding Claim Period, and the determination of Alibaba.com
confirms that the Seller has committed a breach of any of the conditions
in sections 6.3.1(1), (2) or (3), then Buyer may receive refund to be paid for
and on behalf of the Seller in accordance with the terms and conditions of
the " Trade Assurance Services Rules " subject to the Trade Assurance
Amount specified in this Contract.

Seller is faulty in my case they breaching contract and as per the norms of

6.3. Trade Assurance Obligations:
6.3.1.
(2)Failing to: (i) deliver Products in compliance with the Product
Description and Specifications,
(iv) commits any other material breach of this Contract

Now as per the norms we raise dispute on this
Reason for Dispute The product quantity is less than the amount set in the contract.

We continue follow up the dispute case and revert every time whenever Jessica Trade Dispute Mediation Department asking that but Jessica forcefully want to implement our case and she again and again send the seller solution and finally close my dispute.

In my operation record it show that we cancelled the dispute but we not cancelled it its closed by your dispute team forcefully and then finally it show order cancelled by me but I am not do it.

Lot of your online chat agent accept that in my case seller breaching the contract and To be honest with you, Dhiraj. As per the policy, you will be refunded according to the covered amount that was agreed on your order.

We have lot of chat agent screen shoot where they accept it and we keep all the record for future reference.

I hope this case resolve as per the rules which is make by Alibaba.com and we will refunded by seller or Alibaba.

And we have proofs of

1. Purchase Contract Copy
2. Trade Assurance Rules
3. Evidence where in Alibaba Chat Seller Accept that they breaching the contract.
4. Copy of Alibaba Own lot of Agent who accept that they seller breach the purchase contract and honest we need to get our refund.
5. Dispute details copy what we keep in our hand where we not accept the solution of dispute and forcefully your dispute team closed my case

Note : -
1. We hope Alibaba working as per the mentioned in the purchase contract.
2. Or give us proper guidelines if Alibaba not working as the words what mentioned in the purchase contract so we can take legal action against seller and Alibaba also.

Thanks & Regards
DHIRAJ KUMAR TAK
Decals Arts
6 - E - 13
R.C. Vyas Colony Bhilwara 311001
( Rajasthan ) India
+ [protected]
E - mail : - dhirajktak@gmail.com
skype dhiraj.tak1
www.decalsarts.com

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11:46 pm EDT

Vodacom repairing of my cell phone

Morning

Firstly I took my cellphone to Vodacom Mokopane for repairs. They send the cellphone in on Jobnumber [protected] to fix my outer speaker. They gave me a quote of over R 7000. I rejected the claim. Told them to send back the phone.

I received phone in and took it back the phone next day, The phone wasn't working anymore. They send it back on Jobnumber [protected] to repair on their costs. The send it back still broken. vodacom Mokopane send it back again on Jobnumber [protected]. They still haven't fixed their problem or mistake.

They still have my phone and now my charger as well. The phone isn't switching on, It looks like the screen is not responding. You can contact Estelle Fassen at Vodacom Mokopane for further details. She send the phone to Vodacom Repairs and knows that the phone was in good working order except for the speaker.

if you see the afterwords looks like someone just put together and left and not worry if it is fine.

I understand that my phone had a repair problem but it worked phine. the ringer did not work that is all.

Thank you

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3:23 am EDT

Vodacom no invoice received since 2016/01/31

Please assist, I have not received an invoice from Vodacom since Jan 2016, despite 8 calls to your customer service, visiting Brooklyn and Menlyn branches and logging a call on facebook.

If I do not receive an account by tomorrow, I am going to the bank to cancel the debit order, no one in his right mind will keep on paying for something they have not been privy too.

And I will not sign a debit order again for Vodacom, you can then monthly phone me to beg for the money, the same way as I have been begging you for an invoice..

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12:15 pm EDT

Vodacom pathetic service from vodacom repairs - an insult to one's intelligence

I moved my contract from mtn to vodacom in about august 2015. This was a huge mistake. I selected a galaxy note 4 as my contract phone. From the time I got the phone I had endless hassles with the phone intermittently switching off, rebooting and over-heating. Since, I had an operation on my spine at the end of november; a relative took the phone to vodacom for repairs on the 15 december 2015. He was charged a r200 courier fee by the vodacom outlet. When he collected the phone at the end of december the spen was missing. The assistant said he would contact us as soon as the spen arrived. To this day the spen has not arrived and the phone was not fixed: all data was erased, the screen protector removed, new software installed, but the problems still occurred. On the 22 may the screen cracked I took the phone to another vodacom outlet to have it repaired and complained about the previous repairs which had not been done and the missing spen. I was called 2 weeks ago to collect my phone. I asked the service agent if the spen had been returned. I was told that a different service centre was responsible for that, not their branch. When I reminded him that they all worked for vodacom and that vodacom did not return my spen and did not fix a new phone he said he would get back to me. To this date I have not heard a word from vodacom. I assume they are waiting for the 1 year guarantee on the phone to expire before returning a damaged phone to me. Considering I was supposed received a new samsung note 4, I have not had the pleasure of really using my phone since I got it. Thanks for the fabulous service vodacom. I wonder if it is possible to treat customers more derision than you have mustered up thus far. I have not been well enough to take this further. Vodacom does not care enough to remedy this situation; hence I am sure I will not be a vodacom client much longer. Thanks for nothing.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

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Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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