Vodacom / inactive account after upgrading

Durban, ZA
Contact information:

I have not been able to make calls or use the internet on my phone for over a month now. I have been to three different Vodacom Branches and made numerous call to the call centre. I hear the same thing over and over: ''The account is in order, the matter has been escalated, someone will call you back.'' Nobody ever calls back. I have been in contact with the KZN Regional Office for Vodacom, spoke to a Client Liaison Officer, no feedback. I am paying for a service that I am not receiving. This is completely unfair and unacceptable. How can this company refer to themselves as ''South Africa's best and leading cellular network''? It is clear that they are clueless when it comes to customer service.

Nov 30, 2016

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