Vodacomdata bundles and disgusting service received from agent

Yesterday, I loaded data bundles for R59 (250 mb). Today I get a notification that my data bundles has depleted. I loaded data today (250mb) at 17:00 and by 19:00 it had gone down to 33 mb! I called 111 and was dealt with Sibongile. Firstly she did not do a security check on me and secondly she did not want to help me as to why my data bundles had disappeared. She told me that I must go to a vodacom store and that was it. If that's the case, then why employ these people that supposedly should be helping us!? I am totally disgusted with vodacom. You are meant to be the best but after tonights service, I don't think so. I want someone to contact me and refund me my data bundles that were never used!

Jan 14, 2017

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