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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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1:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom bad pathetic service

I gave in my sony experia m4 aqua on 20 aug 2016 to be fixed @ vodacom middelburg mall. i went there about 7 time now. about 4 times they promise to call me. even told me they will replace it...they never called not even once. im still without a phone more than 2 months later. Im not sure if that is you standard service but it is the worst service experience ive ever had.
I need a phone
Im a student and not getting income
Petrol alone to and from the Mall is over R100 already
HELP ME PLEASE!

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12:56 pm EDT

Vodacom exorbitant charges for mobile data

I visited Georgia (Eastern Europe) from 4 to 16 September. I inadvertently switched on my mobile data - my mistake, I accept that, but is it fair to charge me R 8 371.90 for 76.96MB of data? I never received any kind of warning to alert me to the fact that I was running up this enormous bill. I also find it frustrating that one has no option to e-mail Vodacom directly, one can only phone their call centre, which is a frustrating experience at best, since one has no way of following up on your complaint. My number is [protected].

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12:34 pm EDT

Vodacom unethical behaviour from counterparts sent by vodacom

I am unhappy with the treatment I got from the Ram driver who was ferrying my new contract phone. This was earlier on 03/11/2016, Ram does hand in hand on behave of Vodacom, this driver refused to come to me and instructed me to meet him way far from the address ferrying to, I called the online sales dep.., ram to sort this out but the parcel noted as unable to contact client even when they didn't deliver. My complaint is about the horrible and disrespectful treatment I encountered with Ram driver.

Vodacom often asks us as customers to rate the level of service we received from their staff now how Vodacom deals with this treatment we get from its courier service! The drivers cell is [protected], Vodacom must deal with this issue as to us clients it speaks to the level of service we get from Vodacom so Vodacom deals with its counterparts, we just customers we don't know SLAs of Vodacom and Ram Courier.

Unhappy Vodacom client
Mpheu
Cell: [protected]

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Update by Petado88
Nov 03, 2016 12:37 pm EDT

This dissatisfaction regarding a parcel delivery

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Phitus
, ZA
Oct 05, 2017 2:00 am EDT

Compliment

The is a lady called Keitumetse, she is working at pretoria branch, that lady realy loves her job, she is always flexi and energetic, treating the customer with love and respect

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Junior Nene
, US
May 25, 2017 12:15 pm EDT

I was supposed to receive my phone on Wednesday. When I made an enquiry on Thursday they said they cannot find my address and their drivers have no GPS'es to find my address. I was not contacted and on the tracking sheet shows as incorrect address. So if the address is wrong why was I not contacted? Then the rude lady just said I am welcome to lay a complain with head office. When I call Vodacom they just tell me I should take it up ram instead of assisting me. I going to post it everywhere including hello Peter. Ram needs to train their staff. They delivered my phone two years ago now it is a problem.

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3:58 am EDT

Vodacom vodacom query non resolution - overbilling & poor service

Dear Sir / Madam

My contract is [protected] with Vodacom, I was billed R6800 in August for July usage. Never in the history of my Vodacom accounts whether business or private have I used such an amount.

I called Vodacom call centre numerous times laying my complaint and requesting clarity and breakdown of the high bill. To this date I have not received feedback. In my numerous calls, there was mention of package migration fee or fraudulent transaction that had to be credited.

Two months later, after my numerous calls without feedback; I call to hear that my query has been closed stating no reason. Again I was promised feedback by consultants which did not happen but received a letter by email that I owe the money and should pay to avoid bad credit record.

I even went to Vodaworld customer centre which could not help but requested detailed billing which takes two weeks, this I have not received.

Vodacom has charged me almost R7000 for something they cannot explain. I need a full investigation to explain this charge or a full refund.

I will be following up on this as I am now tired of dealing with the call centre and people do not honour their promises.

I trust this complaint will be treated with the urgency it deserves.

Nelisiwe Gumede
[protected]
[protected]@yahoo.com

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2:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom contract

My original contract was due to expire 30 November 2016.
I called 0821958 to changed upgrade to Flex 110 on both my numbers [protected] and [protected] on 18 October 2016, however I again called after 18 October 2016 to have the Flexi 110 contract cancelled and stated that I want to go on pay as you go after my original contract have expired.

Due to above I was still migrated to Flexi 110 and in the process I have lost all my data, free minutes and sms.

Please go listen to your recordings where I cancelled the Flexi 110 and my original contract and where I ask to go on pay as you go after 30 November 2016 and PLEASE load my DATA, SMS and FREE MINUTES as per original contract
I hope by putting the complaint in writing that Vodacom's staff are capable to understand my complaint/request, as to call Vodacom or visit a Vodacom store is useless as I have experienced

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1:54 am EDT

Vodacom porting issue

Cancelled my contract with Vodacom on 6 October, effective 31 October 2016. On 31 October my phone went to prepaid and I instructed Cell C to start the porting process. The port was not successful on Monday 31 October, so they tried again on Tuesday 1 November - still unsucessful. They submitted a port request again on Wednesday 2 November, asking Vodacom to manually release the number, "Message 5". I also phoned Vodacom Customer care to find out what the status of the port is, just to be told they don't know and I must speak to the porting department. The porting department then told me I am on contract, therefore my number annot be ported and I need to speak to cancellations. Cancellations said I was on prepaid. So after numerous phonecalls and literally being on the phone between Cell C and Vodacm the WHOLE day, after 5pm a lady at the Vodacom Porting department confirmed that my port has been approved by Vodacom. To my surprise, this morning I am still on Vodacom. Wehn enquiring about this, they told me that Cell C needs to just port the number. I then phoned Cell C porting again, they said Vodacom has still not responded to their e-mail to release manually, using Message 5. Back to Vodacom - their system is showing that the port has been approved and I should have received an SMS yesterday confirming this. I never received this SMS, which is clearly an indication that my port is still not done and number still not released by Vodacom. So after numerous phonecalls today (my 4th day of trying to port out from Vodacom) the only answer I have is that Vodacom Porting department is waiting for feedback on the query and there is nothing they can do. Being my 4th day on prepaid and spending almost all day on the phone to sort this out, I am now really irritated and need this sorted out immediately! Surely it cannot be that difficult to just release my number so that I can put this matter to rest!

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1:44 am EDT

Vodacom signed contract agreeing to r280 and almost r400 is deducted from my account.

I can't understand how vodacom can mislead their customers like this. I am very upset, because if I was told in the store that it would cost me R400 monthly I would've politely cancelled and said no thank you. But to mislead me like this is disgraceful. The contract agreement and what I signed for is R280 including insurance and then R374.57 was deducted. The 1 September 2016 I went in for my upgrade, I remember asking only what it would cost me in total including insurance and R280 was the total I was given. I specifically remember telling the consultant that helped me, "I am not willing to pay more than R300 for a phone, because I cannot afford more than that". Vodacom is so quickly to make a sale, yet had they been honest about the extra costs, I would not have taken the phone. On top of everything I called the call centre, the cancellation department, and the consultant there, put me on hold for more than 20 minutes till I hung up. The customer service I received was pathetic, and I work in a similar environment and we strive to help our customers and solve the problems, but clearly this is not the case for Vodacom.

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11:24 am EDT
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Vodacom contract cancellation where no feedback has been received over a month now!

Beginning of September 2016 i took out a cellphone contract wth vodacom via online sales where Kelly an online consultant had to call me to explain certain things i was not sure of and clarity on fees.I accepted the offer based on information which was givwn to me& little did i know that i was shooting myself of the foot as i was mislead and later overcharged have numerously called for a refund and which i have never received, complained and later requested that the phone be taken back as it never worked which i had to request a couple of times before it was collected back.however the refund was never done and on a later stage i requested the contract cancelled which was also never done as i received no feedback regarding my complaint.this matter was twice lodged on hellopeter where only once was i contacted and all promises made were never met, which among them was that the telesales consultant will contact me and also my refund paid back to me.

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8:40 am EDT

Vodacom cancellation of contract due to loss of job

Hi, I lost my job and from Nivember will not receiving any income. I cant afford to pay my cellphone account, which is almost R1000.

I tried to email Vodacom, used twitter, phoned 111 - they transferred me to "solutions" department, and I have been holding the line for 22min now and counting.

As soon as they hear that you have an account issue they don't want to help

What do I do? I can provide documentation as well as bank statements to prove that I am jobless

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6:49 am EDT

Vodacom register sim card

I applied for a new contract and received the phone before the 25th October. I phoned to activate the service and asked if I could get them to use my old phone number. on the 26 Oct I got a message that the line has been activated BUT on a totally different number. I contacted Vodacom when I received the message and explained that I have requested my prepaid number to be used on this contract. the lady that assisted me said she needs to then send me a new sim card and I am not paying for it as Vodacom made the mistake. I waited and received the new sim on Monday 31 Oct. I phoned again to activate the sim and was told it will take 24 - 48 hours to be active. I just spoke to Vodacom again and now I am told that because of the backlog they have I am in a queue and that it will take 5 days. I am so disappointed in Vodacom's services. I have been with Vodacom since I had my 1 prepaid phone and this has been the worst service I have ever received. I have taken out this contract as a gift to my son on his 15th birthday which was on the 25th of October. Up to date Vodacom has taken the 1st installment but I have not even had any use of the device.

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6:00 am EDT
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Vodacom sim swop without checking my id

On 2 November I did a sim swop at Vodacom Shop Northgate and was assisted by Khotso Ngakane. He asked me for my contact number and never once checked my ID. After completing I asked him to double check that he did the sim swop on the correct number. He repeated the number to me and it was not my number. He made a sim swop on a number belonging to another person.

I found it worrying as you read so many articles regarding sim swops where internet fraud occur. I spoke to Brandon the manager and he didn't seem to understand the importance of checking a customer's ID when doing a sim swop.

Khotso also failed to unlock my sim card which resulted in phoning Vodacom and waiting another 30 minutes before I could dial out.

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3:10 am EDT
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Vodacom upgrades problem

Last year august I renewed my 2 phones contract with vodacom. The initial offer was 250 mb data and when I informed the agent I was not interested they offered me and additional 500 mb data for two years. This year ugust I received an sms informing me that the extended data no longer applies. I called vodacom upgrades the than listen to call and agreed that I should still get the data. Its been 3 months now and they still can not assist me. The managers excuse is that its a technical problem or they will call me back but no one ever does. They get full payment on both lines but they do not sort out my querry.

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7:24 am EDT

Vodacom unlawful charges and no response

In August 2016 we realised that we are being billed for data charges on a sim card that we no longer have. When we contacted Vodacom they informed us that this doesn't look right and they advised us to block the number - we blocked it and guess what, the charges came again from Vodacom and then we blocked the bank account to not pay Vodacom. With the result - now Vodacom blocks all our accounts.
So here is the problem - Vodacom said that they are busy sorting it out on their side (as promised by Moeriedah Fredericks - on several occasions) we are now 4 months down the line without success. These cell phone numbers are linked to incubators where we keep human embryos in - if these incubators fail or has any problems - LIFES ARE LOST! Explaining this to Vodacom hasn't worked and as from the above it is clear that this is affecting lives and they just don't give a damn about this!
Can somebody please advice what is happening as Moeriedah seems to have disappeared from the face of the earth with her empty promises - my reference for her "assistance" A2-1X2R-G3L3FY AND EC-0473-19VTK9 AND S3-G302U-U3EQZ AND EC-047P-20H426 - - -> What a joke right?
I hope that you can assist me.

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Lente Keyser
, US
Jan 02, 2017 10:21 pm EST

My contract ended on the 10th of December. My phone number was made a prepaid number on the 12th. I ported my number to Cell C on the 15th. I was fully paid up for all 24 months of my red advantage contract but billed for a new phone and data usage and contract on the 30th of December. I was told by the solutions department that even though all of the above happened my contract was not cancelled and I should phone the cancellations department so that they can action a credit. When I phoned the number it asked for my contract number before continuing to a consultant but it does not want to accept my previous contract Number! How do I get my money Back?

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Walter Kruger
, ZA
Dec 05, 2016 7:58 am EST
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i paid a bill of R52847.00 because vodacom did not inform me that i went over on my data while i was oversea. i asked for investigation and they told me i have to pay this amount. after i paid this they still phone me two weeks after that to ask when i going to pay the amount of R52847.00. I keep on sending them the proof of payment but they still keep on phoning. My wife's phone is with MTN never had any problems with them. MTN done investigation and sorted straight away. All the proof was sent 5 times to Vodacom at pop@vodacom.com still they phone me. And again they switch off my phone. I will go and get legal advice. Because of Vodacom the bank just declined my home loan and I got conformation form all the banks it is because of vodacom.

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Daleen Botes
, ZA
Nov 30, 2016 8:38 am EST

I am also being charged for R9600 average fir data used or bought... there is no proof it is not even against a vodacom a number. If I lodge a despute rhe problem is "solved" without any explenation just to happen the next month again. I am so fedup with vodacom and their bad service.

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6:18 am EDT
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Vodacom vodacom rek io423974-7 nommer [protected]

Op 29/10/2016 wou ek op my Internet ingaan en kon nie omdat my data opgebruik was. Ek het die Vodakom kantoor by Game in die Kolonade sentrum besoek tel [protected] bestuurder Joyce. en data van R59.00
gekoop. Tuis kon ek nog nie by my PC (nie laptop) nie ingaan nie, ek is die 30/10/2016 terug, die persoon wat my gehelp het het gesê die IT persoon is nie daar nie en werk nie Maandae nie ek moet na die ander tak in die Kolonade gaan. Die IT persoon het na my balans gekyk en gesê dat my data nul en my lug;tyd nul is. Ek koop toe R20. se lugtyd, tuis wou my rekenaar weereens nie op Internet ingaan nie.
Op daardie stadium het ek nog geensins van my data kon gebruik nie. Op my koopstrokie Transaksie 85159 gedateer 29/10/2016 sien ek toe onder die Prepaid Recharge ID staan Recharge Value R8.00 terwl ek R50. betaal het. Ek het my 2 GB stiffie vir hulle gevat maar kon hulle my nog steeds nie behulpsaam wees op die 1/11/2016 nie by dieselfde winkel waar ek die R59.00 data aangekoop het nie.
Dit is nou nie die eerste keer dat dit met my gebeur het nie 2maande terug het ek die een dag R29. aangekoop maar dit het nie geregistreer nie.
Toe ek die volgende dag weer R29. koop toe werk dit ek het dus die R29.00 verloor.
Eers het ek gereken dis ek wat 'n fout gemaak het. maar toe dit nou die 2de keer gebeur het ek my skoondogter gevra om my te help en het ons die foutiewe Recharge Value opgemerk.
Die dame wat dit aan my verkoop het is 7-MARKO1 Loyalty#
Dit sal waardeer word indien u hierdie geld aan my kan terug besorg, of as ekstra 250MB op my rekenaar kan terugbesorg.
Indien hierdie saak nie aandag geniet nie sal dit verder gevoer word.
Daar was ook 'n ander dame agter my wat oor dieselfde probleem gekla het sy sê sy't ook al daar data gekoop maar dan was dit nooit op haar PC gelaai nie.Die kwit nommer is [protected]
Prepaid Recharge ID [protected]
my sel nommer is [protected] indien moontlik as u my sou skakel verkies
ek om in Afrikaans bedien te word, aangesien ek 'n pensioenaris is en nie altyd mooi kan hoor as iemand my in bedien nie.
Byvoorbaat dank

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4:16 am EDT

Vodacom billing and accounts!!!

This is my 4th post on Vodacom! No one ever phones me back although there is an automated response that someone will. And no one phones me because no one can tell me what the hell is going on with my account! My number was ported to Cell C more than 6 months ago and I'm still receiving statements and no one can tell me why! Firstly it was over 400 for a while, then 158 and now over 700! My statement this month is 158 and today i receive a notification that i owe over 700! ***? Get a ****ing manager to call me immediately! I will not call at my expense again!

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Peta-Lee Smith
, ZA
Nov 03, 2016 4:27 am EDT
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I have requested for someone in the accounts department to call me back to explain the amount that has been billed to me.

Accounts are quick to take monies off, but not quick to respond to a query.

Please be so kind to respond to your valued clients.

Much appreciated.

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Peta-Lee Smith
, ZA
Nov 03, 2016 4:17 am EDT
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Post a complaint on Hello Peter and you will get a quicker response.

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4:04 am EDT
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Vodacom data charges

Good day,

We urgently need assistance with a data bill that has been raised on the following number: [protected]

According to my smart manager app on my phone, I used 13.93 GB of data between 1 – 30 October 2016.
My contract comes with 500 MB of data and I purchased the following additional data bundles:

1GB MI Once-off R 130.70 R 18.30 R 149.00
1GB MI Once-off R 130.70 R 18.30 R 149.00
5GB MI Once-off R 350.00 R 49.00 R 399.00
500MB MI Month to Month R 86.84 R 12.16 R 99.00

This adds up to 8 GB of data that was paid and charged for on the invoice.

Then in addition to that you have charged me R 5144.24 for data usage. So according to my calculations you are charging me R 5144.24 for 5.93 GB of data? R 867.49 a Gig? And I am not even taking into consideration what data was carried over from the previous month! How can you charge R 350 for a once off 5 GB data bundle and R 867.49 per gig?

Data Usage R 5, 144.24 R 720.19 R 5, 864.43

I also did not receive any messages stating that my data bundles had at any point ran out. Whenever I get a message that it had run out I immediately load more.

I do believe that Vodacom has incorrectly charged me. I have WIFI at work, so how could I use so much data out of bundle rates.

I need an urgent response as to how this will be rectified and will take this matter to the ombudsman if I have to as this is not fair.

Please respond urgently.

Regards

Lynette Fegen

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1:43 am EDT

Vodacom sim swop

On Sunday, the 30th October 2016 my phone was stolen from my bag at Baywest. I immediately went to vodacom to block it and to my surprise they could not or would not block it without the box the phone was purchased in.
I mean seriously, who walks around with their phone's box in case it gets stolen.
I then went to walker drive vodacom as that's where i had taken the contract out.
They then supposedly did the sim swop and blocked the other phone.
The next day I contacted vodacom as I still had no connection with the new sim card. Vodacom call centre said that walker drive vodacom had never submitted the sim swop, he did so and I would be connected in 2 to 24 hrs.
Surprise surprise 24hrs later I'm still not connected and no one at vodacom can get it done.
I'm ready to take my business elsewhere as this is beyond disgusting service and extremely unprofessional!
I am losing business due to there poor service and incapabilities to do something so easy as a sim swop!
Very frustrated and irate customer!
Vodacom sucks at this stage!

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1:06 am EDT

Vodacom cancellation

I have moved to the UK and need to cancel my contract prematurely. I duly paid the premature cancellation fee and emailed proof back. I have since been debited 3 times and sent emails threatening legal action if I don't pay. If I don't pay what? I don't owe you any money. What you need to do is update your system to correctly reflect my account as paid up. What have you done with the R3500 I paid?!?!?!?

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Anna Swan
, ZA
Nov 07, 2016 11:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem with Vodacom. I ported my number to Cell C on 24 September 2016. I paid the premature cancellation quote in full and sent proof of payment. On 27 October 2016 I get debited an amount of over R2400. WTH? WHY? Customer Care and the Retentions department is absolutely pathetic with "helping" me. I can't stress enough how much I despise Vodacom at this moment. They are thieves and liars. When I email them I get a read receipt but no one replies. When I phone them they tell me they will follow up and get back to me within 4 days. 2 weeks later and I'm still waiting. Phoned them again today and I get put on hold for 15 min until the phone goes dead. Phone again and get told they will get back to me within the next 24 hours. WHATEVER! I know they won't and I know I am going to have to phone them again. They screwed me over big time this month as the money they deducted would have covered our groceries for the house. Now I have to borrow money just so I can feed my kids this month. Shame on you Vodacom!

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Charelle Webber
, ZA
Nov 01, 2016 4:13 am EDT

This is my 4th post on Vodacom! No one ever phones me back although there is an automated response that someone will. And no one phones me because no one can tell me what the hell is going on with my account! My number was ported to Cell C more than 6 months ago and I'm still receiving statements and no one can tell me why! Firstly it was over 400 for a while, then 158 and now over 700! My statement this month is 158 and today i receive a notification that i owe over 700! ***? Get a ****ing manager to call me immediately! I will not call at my expense again!

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12:57 am EDT

Vodacom bad service

I spent more than 2hrs on the phone trying to open it for roaming. No one answers. They are the most useless group of service providers I ever met. I am cancelling my contract and moving to telkom. Vodacom is pathetic. This has costed me 2hrs in work time and airtime.
They have no training and no customer service. Worst company I ever dealt with.

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NaidooS
, ZA
Nov 01, 2016 11:45 pm EDT
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I just spoke to a contact center agent by the name of Thando Masango. She was the most rude & pathetic agent i have ever come across in my life!
This service is horrific & your agent is a joke, she was barely communicating on the phone and just transferred me without a word.
I called around 08h30 this morning [protected]), pull her call log and assess that call... I suggest that you train your staff on soft skills! I am truly disgusted with this level of service.
naidoos979@gmail.com- mail me if you need further details.

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4:31 am EDT
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Vodacom credit limit issue

Good day

This is about the 6th time I am trying to sort this issue out. I have called about 5 times and have resorted to posting my complaint on Hellopeter.com

Sadly this issue is not getting resolved. I did an early upgrade on my phone in September 2016. I understand that I pay for two phone instead of one. I also have a tablet on my name as well. I had to pay R700.00 upfront, which I was happy to pay. I was not told that I have a credit limit bar set, so I went ahead with the early upgrade. I then get an SMS on 7 October 2016 informing me of a credit limit bar. I contacted the call centre, and they unblocked my line. Then on 21, 25 and 30 October 2016, the same thing happened. I am getting sick and tired of having to call Vodacom to sort this out. Every call I make I get promised that someone will call me back. I am still waiting for someone to call me back. When I called on 25 October 2016, I was informed that my credit limit is set at R1700.00. My entire bill fro three phones does not come to R1700.00. I WANT ANSWERS PLEASE I AM A PAYING CUSTOMER AND I THINK I DESERVE SOME CUSTOMER CARE!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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