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2.2 158 Reviews

Vizio Complaints Summary

46 Resolved
112 Unresolved
Our verdict: When using services from Vizio with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Vizio reviews & complaints 158

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1:23 pm EDT
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Vizio Poor product

I have a Vizio GV47FHD bought from Costco for 1800$ (with tax)and after 29 months it blew up. I realize the warranty is no longer valid but I will no longer purchase electronics from Costco as long as they continue to sell Vizio products. I have read hundreds of posts on the Internet about the same problems with Vizio products and I will never recommend nor buy another Vizio product again. Sams club is experiencing the same problems with Vizio products and is taking returns even after warranty is up. I would have hoped Costco would do the same and back up their products.

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Baucom
LaVergne, US
Dec 06, 2009 1:29 pm EST

Yea its another vizio complaint bought a $1500 50inch vizio plasma HDTV. Came back home from vacation went to turn my tv on you could hear it come on and the orange light turned green which told me all was well I WAS WRONG THE BLACK SCREEN REMAINED BLACK NO NUMBERS NO NOTHING tryed hitting the input but nothing but a black screen tried calling vizio they did try to help me reset the tv but that was apparently not the problem because I have a 1500 hundred dollar tv collecting dust in my garage and im watching a 32in toshiba. I guess next time I decide to by a tv it wont be a vizio...

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USMALE475
Albion, US
Apr 11, 2010 10:33 am EDT
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I NEED A GOOD SCREEN FOR A 47 INCH VIZIO TV...CONTACT ME AT USMALE475@YAHOO.COM

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USMALE475
Albion, US
Apr 11, 2010 10:32 am EDT
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WANT TO SEEL IT FOR PARTS? CONTACT USMALE475@YAHOO.COM

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5:25 pm EDT
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Vizio Pop of dead

Owened Tv for about 3 years and suddenly hear a popping noise on tv and it went blank all after that turn back on I get sound but no image after a while image will show for a little bit and the of again tried contacting Vizio customer service and they refuse to fixed it since this is a very comun problem with this particular model they want me to have it service by this company they reccomended ITI Repairs I am not willing to spend about 900.00 opn repairs since it is a manufacture defect on their tv's thank you.

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10:51 pm EDT
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Vizio Worthless vizio tv

If you need a tv that is sure to go out after the one year warranty buy a vizio! Our vizio vx37l is a little over 1 year old and the screen has the picture streched on both sides. The vizio tv has poor quality, and poor warranty. I will never purchase another vizio tv!

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Ebony1570
Elsberry, US
Mar 26, 2015 11:36 am EDT
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We bought a Vizio Smart TV 50 " from Wal-Mart on 1/15/2013 for the amount of 698.00 . On 3/23/2015 the television started having green spots all over the screen. My husband called Vizio and they told us that it has to do with a circuit board that they will not mess with since it will cost the amount of a new television. And the television only has a 1 year warranty . I would not recommend buying any Vizio products at all . I am going back to a Sanyo since I had my last television for 14 years with no problems. If you have one of these products I wish you luck .I received no help from Vizio at all .They Do not back the product and really seem like they could careless if you spend your hard working money and the product goes out in 27 months. All I can say is what a piece of junk . We bought it at Wal -Mart Troy Mo
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Vizio - Class action lawsuit

I submitted a complaint today and then I started reading the other complaints. It's quite apparent that VIZIO has reliability issues. My last television lasted me 21 years and I am back to using it. My VIZIO lasted 18 months. The problems began within the warranty and each time were temporarily fixed. The same problems have continued after the warranty...

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Vizio Vizio 32inch plasma burn in

I have a 32" vizio plasma and use it an average 2 hours a day. After 3-4 months burn in started to happen on images that were on the screen for less then 30 seconds. I called Vizio and they were very helpful and sent a person right out to fix the problem. They replaced the main and y boards. I realized later on that evening that they the problem was not solved. I called Vizio again as the technician said I should if it continued. The customer service representative then tells me burn in is not covered by warranty. I then explained it's not one item burned into the screen. What is burnt into the screen changes multiple times as I go to multiple channels or menus. The women was extremely unhelpful and a bit ###. I ask for a manager nicely and Matt gets on the phone and is that biggest ### I have ever spoken to on the phone. He should not be a manager of customer service. He was extremely rude and told me tough ### it's not covered. I asked to speak to his manager and refused then hung up on me. By this point I was extremely upset. I then go to the warranty which states ""Image Sticking", caused by static images on the screen for extended periods and or excessive brightness and contrast levels, is not covered by this limited warranty. Installation, removal, transportation and reinstallation of a display, and routine maintenance and cleaning, are not covered by this limited warranty." As the warranty states it doesn't cover extended periods of a static image. I don't consider 30 seconds an extended period. Especially that it's not just one thing burned in, it changes! I call the manager back and nicely review the warranty with him and he again says it is not covered. I told him he could send a tech out here and they could see it wasn't an extended period burn in. He then told me they don't send people out for that and even offered to bring it to the technician and he said no. He told me to send pictures in and I asked how they could tell if it was extended if it was just one picture. He then rudely told me he would call back in 24 hrs and the burn in wouldn't be covered either way by warranty. I have never had such a bad experience with customer service. I will never by a Vizio or Sony product ever again. Don't let the great prices fool you of Vizio! I'm stuck with a plasma that has a burn in issue forever.

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Vizio Vizio customer service

bought TV as Xmas present TV died after 4 months. Have called Vizio customer service and been told to get the TV repaired or replaced will have to ship from Florida to California at my expense.
Both times that I have called was transfereed to 4 different persons each of which was more ignorant than the previous one.
Company has horrible customer service and incredibly poorly trained technical support. I will never buy this product again.

I also plan to report this company to my local BBB for their poor customer support.

Maria

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1:27 pm EDT
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Vizio Poor quailty, horriable consumer support

Purchased a 42 LCD HD TV from Wal-Mart in July 2008, started having troubles as early as October, called tech support and again in November, Finally in April 2009 they get the picture that the TV is BAD. Now they tell me it is out of warranty because there records show the serial number as out of warranty in March. My receipt shows purchase in July of 08... They say send us proof of Purchase (No Problem) BUT there website is down tried 4 separate times. Called again they won't do anything until I send POP, now I'm stuck with a Big door stop until they get their site fixed or maybe until the warranty is really expired.

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pasquale
Killeen, US
Jul 20, 2009 7:22 pm EDT

Vizio -busted, 2 days after warranty
The digital tuner is out, the picture is pretty horrible and very dark.. Customer support is giving us the run around. They will send someone out in a few days/weeks/whatever. They ARE AWARE of problems with the tuners, tried to blame it on game systems (which we don't have) . Told us that it is unfortunate that we will be without TV for a while. Well, I will tell my friends about how we are getting srewed and my money is NOT going their way again.

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1:10 pm EST
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Vizio Defective product, awful customer service

I purchased a Vizio 47" HDTV in 10/08 that starting getting red lines through the picture, 93 days after my purchase. I called, and since it was over the 90 days, I had to walk through with tech support, resetting, trying this and that, had to send pictures of the problem, they told me it couldn't be repaired. I was told I would get a refurbished TV. I complained, they sent me to customer service. That person said I misunderstood, it is not refurbished, it's simply a TV that was manufactured the same time as the one I bought. It showed up in a brown box with a sticker over the original serial number...4 weeks later, total meltdown of the picture, all different colored horizontal and vertical lines...again, I call Vizio and they want to walk me through the same BS with tech support. I told them I want a new TV - 2 $1, 300 TV's break within 5 months and they won't give me my money back, that is not their policy...I guess they really don't care if they go out of business. Happy ending though, I called Sam's club and told them my story - absolutely NO PROBLEM for me to return it, 5 month old receipt, no original box, for a full refund! I will NEVER buy a VIZIO product again, but Sam's has a customer for life!

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8:50 am EST
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Vizio Problems with hd reception

In July of 2008 I bought a Vizio 32" plasma from Walmart. Since I live in an area that only has one tv broadcasting station I am somewhat limited for channels. However, that one station does broadcast both CBS and Fox. At the present time there are two CBS frequencies; CBS-SD (Standard Definition) and CBS-HD. This piece of crap Vizio will not receive CBS-HD properly. The picture is there but it is covered with blinking green squares. After MANY HOURS on the phone Vizio finally contracted a local repairman to replace the tuner board. No difference! Vixio then agreed to replace it but I had to pay for UPS to pick it up. It took them three weeks before I got the replacement. Same problem!
Every business that I have spoken to about this problem have received the same complaint from other Vizio owners. The TV station has done numorous tests to assure that they are well within the FCC requirements. They even brought another TV to my house and hooked it up to the same antena and HD came in perfect!
In my bedroom I have an Hitachi and a Sony in the kitchen--- no problem receiving CBS-HD. Vizio still refuses to admit their TVs have a problem receiving HD channels and outright refuses to refund my money. This is not fair! I guess my only recourse is to take them to court.

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captron
, US
Oct 19, 2009 2:23 am EDT

I have a 37" LCD Vizio and mine works great, I am getting my tv signals off the air waves, no cable or satilite service. I am very pleased with it.

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9:10 pm EST
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Vizio Refused a refund

I bought a vizio back in feb.2008 and have had nothing but problems when the 90 day return policy was up. The first tv was repaired twice then finally had to be replaced.. The second tv hasnt been any better.. 90 days after the second tv was delivered we started having all kinds of technical problems with it. It went off during the ufc big fight and never came back on. Needless to say they will fix or relace this unit, , , again.! Thank goodness for the 2 yr extended service plan. Looks like ill need it. I would love to have a refund, but of course they do not stand behind there products enough to admitt when enough is enough trouble for one person. Do not buy vizio unless you are only looking for a short term working television. And want to be tv less till they fix or replace your other one.

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Ronniep
Crescent City, US
Jun 23, 2009 2:16 am EDT

We bought a Vizio 47" LCD at Costco (3 hours a way) for $1699.99. When we got it home we found it to have grey areas in the black. we loaded it up and returned it...3 hours away. thinking no prob to return. NO! they said we had to call Vizio. We did. After days of fight they said to take a pic, and send it. We did and no response. We kept it. 2 years later it suddenly went dead. we called to find that our 2 year warranty was up 1 month ago. They said our light went out and that is not worth the $ to repair . What suckers we were. Defective and they will not stand behind! We thought we would support them as they were supposed to be for the people (as I heard, anyway) We are just sick about this. disgusted! and saddened with humanity.

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11:54 am EST
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Vizio Power supply outage

I purchased a 32 inch vizio television a little over a year ago, I was given a one year warranty. After a little over a year the power supply conked out. I talk to several customer service employees including a person from the corporate office by the name of Andrew McGehen of the corporate office. This gentelmen was even more condescending then his customer service employees. They would not do anything to take care of the fact that their company sold me a faulty television, basically do not purchase anything from vizio they have faulty products and terrible customer service.

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enp33511
Brandon, US
Dec 21, 2011 9:14 pm EST

Same problem. My 32" Vizio tv is only 13 months old. 1 day my power flickered for no reason and my tv hasn't worked since. Vizio will not do anything because it is after their 1 year warranty. I will never by a Vizio product again. I took my tv to a local repair shop and they told me it is the power supply and it will cost $200 to fix. It was already a $400 tv. As I looked around the repair shop I noticed that most of the tv's that were laying around were Vizio. (Big Surprise!)

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jamesros
, US
Feb 24, 2009 3:35 pm EST

My 32 Vizio has a power problem and it is 14 months old. Whats up with this just being out of waranty

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brg369
, US
Feb 03, 2009 11:44 pm EST

Read the warranty. Mine broke too, but I ordered a $43.00 part and it works perfectly again. Many other manufacturers lcd tvs are unrepairable.

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5:55 pm EST

Vizio Bad quality/poor cust service

New Vizio purchased 11/7/8, t.v. kept shutting off. Bad Power Supply. Already purchased 4yr extended warranty. Returned unit back to Wal-Mart 11/22/8. Run around with Customer Service about getting warranty refund back. !st told I wasn't in system. Then given 2 bad phone numbers to call. Finally got a correct phone #, and was given a bad e-mail address and mailing address to properly cancel extended warranty. I feel this is a fraudulent way to scam customers, because you only have 30days to cancel a warranty for a full refund. Sending cancellation request via certified mail. Should have viewed previous complaints before buying this junk. At least I found out in time to return back to store and purchase a more reliable brand. STAY AWAY FROM VIZIO...IT'S JUNK! AND YOU'LL GET A VERY FRUSTRATING RUNAROUND FROM CUSTOMER SERVICE.

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jdb1957
bogalusa, US
Sep 14, 2009 5:40 am EDT

i totally agree

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6:45 pm EDT

Vizio Digital tuner stops working after 1 year

Purchased a 20" LCD HDTV which worked perfectly for one year then the digital tuner took a dump. I returned the TV after much ado with their outsourced call center and the tv was "repaired" & returned to me. Within one month the digital tuner took another dump. My conclusions are that this company can not produce a Digital tuner which will work beyond a year so beware if you buy this TV tack on the cost of an extended warranty or you will be screwed. My best advice is don't buy it in the first place.

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Endeghoe
Knoxville, US
Nov 02, 2010 11:24 am EDT

We bought a Vizio 42 inch about 3 years ago. Worked great. I even had used the digital TV portion to see how many local digital stations we had.
After 3 years we decided to buy a Vizio motor mount. It had an auto feature that would move the unit when the TV was powered on and off. When it was turned on the unit would move forward into the last viewing position. Well, manually the mount worked fine. Then I connected it to the digital audio port to see how the auto function worked. It didn't. Tried everything. Finally called support. Days later I finally got into level 3 support and they said I had to have a digital signal coming into the coax input. The optical port would only activate with the coax input receiving the digital signal. You guessed it. The digital tuner was dead. Hence the motor mount wouldn't work and the surround sound would not work. What a pain in the [censor]. Vizio SUCKS! Don't buy them. They can't get out of their own way.

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Trish
Rainbow City, US
Feb 07, 2009 1:00 pm EST

We had the same problem. We bought a 47" LCD and since we paid $1600.00 for it and Vizio is the fastest growing LDC tv company...we thought well, it's a good tv don't need the warranty. We could not be any more wrong. Our tv went out 13 months after we bought it...of course 1 month after the manuf. warranty. How convenient. Don't bother dealing with this company they will do nothing for you even if it was one day after the warranty goes out. You will be better off getting a name brand!

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Vizio Poor sound loud statick terrible customer service

letter I wrote to ceo of vizio Inc.

William Wang,
39 Tesla
Irvine, CA 92618
United States
Founded in 2002
Dear Sir,
This is to inform you that I am extremely disgusted of your customer service dept. and you tech support dept. I purchased a tv. At Costco a 20 inch HDTV. From the start I had problems with very low sound. I called and a tech told me that was pretty the way it was with that size tv. Now the sound has a very loud static in the speaker itself. I called again and there’s no record of my previous calls, at this I have been asked to get the original sale slip and fax it in. I was given instruction on where to fax it. And told that when they received the fax they would arrange to have me mail in the tv for repair. They never acknowledged the fax. I called serveral times and they said they couldn’t find it. Then it was “what is your costumer service number” I was never given that either. I called again customer service and this I was told to mail back the tv and they would send me a new one. I question how to mail it back. They said someone would get back to me with the information. A few hours later Rubin from tech surport called me and gave me the address to mail back the tv. He never gave me the R.M.A number. He said he would send me out packing material. I complained that this is going take weeks before I receive the replacement. His answer no. you’ll get the packing material in two days. That was six days ago. Today I called once again, and found out the packing material was never ordered. Now they promised to send it out a/s/a/p. This ordeal started on Sept 13, and today is Sept 22, I have not make any progress what so ever. Today I had to ask for a Case number. And a RMA number I had to ask for a supervisor and make a complaint. By the way when you call the tech support number your given an 800 number for quicker service, try dialing and you hear music and then your disconnected. Needless to say I am totally turned off to your company and to your televisions, and will make complaint to the BBB and to Costco.
Sincerely

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10:56 am EDT

Vizio Terrible customer service

I purchased a Vizio VX32L television at Costco in Dec 2007. After a few weeks of using the unit, a 4" vertical green stripe began to appear on the screen. I first contacted Vizio Customer Service in January, 2008. Vizio, at first, refused to replace the TV claiming that I had damaged the set. After escalating it to a level 3(?) status, Vizio finally agreed to send me a replacement TV. After 3 more weeks, the replacement TV arrived, WHICH WAS ALSO DAMAGED! After 5 minutes of use, the screen would scramble and freeze and a loud popping noise would come from the speakers(I thought it was going to blow up). So, after contacting Vizio yet again, and sending the broken replacement set back (they put a $600 hold on my credit card until they received the unit back)they agreed to send me a second replacement unit. After 3 weeks and no replacement TV, I contacted Vizio again for follow up. Their promise was that they would express ship a unit to me. After another week, no replacement. Another call to Vizio and I came to find out that they screwed up the work order. It is now July, 2008 and after several broken promises ("Lost the work order", "The TV is on back order", "That person who ordered your replacement is no longer with the company"...) I still have no replacement TV. So, after 7 months and at 10 - 15 hours of being placed on hold and bounced around from department to department at Vizio, I am done. I am throwing my broken Vizio TV in the trash and buying a Sony. Take my advice, NEVER, NEVER, NEVER waste your money on a Vizio product. You will end up with a broken piece of junk, out your hard-earned money and will be frustrated to no end. It amazes me how a company with such defective products and horrible customer service can stay in business.

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Everett Stall
, US
Feb 22, 2016 10:17 pm EST

They are a terrible co.. Samsung is the same, really bad customer service!

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E. Dooley
, US
Feb 06, 2016 6:11 am EST

I bought the Vizio M501D-A2R 2 years ago. The whole screen is flashing dim to bright and they say it is not worth fixing. Really, 800.00 disposable TV?

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tcmgm
Brooks, CA
Sep 18, 2009 7:44 pm EDT

We got a 42" Vizio HDTV Flat Screen for our 10 year wedding anniversary last Aug '08. Everything was good until about May-June. We have trouble turning on the tv.

We have been calling Vizio since June with no satisfaction. I am very irritated! They should stand behind their product and replace the faulty ones with new/like/kind.

They are saying our model is discontinued. It's not our fault, give us a new tv! Now, there is a hold up because we live in Canada...

I am taking steps to put in a complaint to the BBB.

This is getting really old.

Signed,
A Tiny Irriated

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C. Jones
Bristol, US
Jun 30, 2009 8:32 pm EDT

My wife and I had bought a Vizio VX32L tv from Sams Club. We have had the TV for 1 yr 4 mths before it started to get red spots all over. I contacted Vizio and was told to take pictures of the TV and e-mail them in for them to see what was wrong. I did and never heard from them again. I called and spoke to someone in the Tech dept. who said that it was out of warranty and there was nothing they could do about it. I asked for customer service and The lady I spoke to was Margrett. I told her about this problem and was told that there was nothing they could do. They make millions of TV's and there is bound to be a bad one when you have electronics. I have owned many TV's over the years and have never had a bigger piece of crap. I hope someone else reads this and does not waste there hard earned money on one of these TV's.

C Jones
Bristol, IN. 46507

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Ronniep
Crescent City, US
Jun 23, 2009 2:17 am EDT

We bought a Vizio 47" LCD at Costco (3 hours a way) for $1699.99. When we got it home we found it to have grey areas in the black. we loaded it up and returned it...3 hours away. thinking no prob to return. NO! they said we had to call Vizio. We did. After days of fight they said to take a pic, and send it. We did and no response. We kept it. 2 years later it suddenly went dead. we called to find that our 2 year warranty was up 1 month ago. They said our light went out and that is not worth the $ to repair . What suckers we were. Defective and they will not stand behind! We thought we would support them as they were supposed to be for the people (as I heard, anyway) We are just sick about this. disgusted! and saddened with humanity.

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Rob
Spokane, US
Jun 16, 2009 9:17 pm EDT

My 47" Vizio - the screen went blank. Trying to get it fixed through ITI. They are not returning my calls.

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12:00 am EST

Vizio Terrible customer service!

Jan. 27, 2008 I went to wal-mart in wasilla to check out the vizio advertised for $647. I wanted to apply at the cash register for a W-M credit card. I took the form from the tv area to the register with me. Two cash register clerks said they did not know how to register me as the form directed. They sent me to customer service. The lady entered my info twice but could not access the service. She knocked the form off the counter by accident. It fell into the water on the floor. She did not offer to get another one. I am elderly, disabled and was using a motorized cart. The good offer on the vizio is good only until Feb. 2 and it involves using the credit card.

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Githuki
Rohnert Park, US
Aug 30, 2009 3:33 pm EDT

I bought a 50 inch vizio plasma tv in June 08 from WallMart. By February 09 ...just 9 months ater, both the sound and the video signals disappeared. I called the company and after a long wait they sent a repair man in March. The diagnosis was that the parts that were defective were so expensive that the company decided it was not economical to repair my tv and opted to send me a similar tv (refurbished) of course, despite my protestation. Come July 09 just as my original warranty was lapsing the tv packed up. My point, not only do they have the worst custommer service, they are selling lemons and buyers need to be aware that vizio electronics may be cheaper than other brands but they are of the poorest quality, and eventually less cost effective.

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Min
Fremont, US
Jan 27, 2009 6:35 pm EST

I absolutely agree to your email and complaint .. they do have the worst Customer Service on Earth. I don't know how companies like this even exist ! I lost so much money in buying a TV from them.. I too am stuck with a defective product ! How did you send an email to William Wang ? Did you get any response from them ? I would like to do the same..

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Y$$$$$$
Staten island, US
Sep 24, 2008 1:21 am EDT

C.E.O VIZIO INC

William Wang, 39 Tesla

Irvine, CA 92618 United States Founded in 2002 Dear Sir,

This is to inform you that I am TV. Extremely disgusted of your customer service dept. and tech support dept. I purchased it, At Costco a 20 inch HDTV. From the start I had problems with very low sound. I called and a tech told me that was pretty much the way it was with that size TV. Now the sound has a very loud static in the speaker itself. I called again and there's no record of my previous calls, at this time, I have been asked to get the original sale slip and fax it in. I was given instruction on where to fax it. And told that when they received the fax they would arrange to have me mail in the tv for repair. They never acknowledged the fax. I called several times and they said they couldn't fmd it. Then it was "what is your customer service number" I was never given that either. I called again customer service and this I was told to mail back the tv and they would send me a new one. I question how to mail it back. They said someone would get back to me with the information. A few hours later Rubin from tech support called me and gave me the address to mail back the tv. He never gave me the R.M.A number. He said he would send me out packing material. I complained that this is going to take weeks before I receive the replacement. His answer no. you'll get the packing material in two days. That was six days ago. Today I called once again, and found out the packing material was never ordered. Now they promised to send it out a/s/a/p. This ordeal started on Sept 13, and today is Sept 22, I have not made any progress what so ever. Today I had to ask for a Case number. And a RMA number I had to ask for a supervisor and make a complaint. By the way when you call the tech support number your given an 800 number for quicker service, try dialing and you hear music and then your disconnected. Needless to say I am totally turned off to your company and to your televisions', and will make complaint to the BBB and to Costco. Your customer service people
and tech people are totally inept .

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Vizio The worst service I have ever had in my life!

Sams Club Fort Myers Florida - I had purchased a service contract on both of my 32" Vizio LCD televisions. Twice they directed me to call a service department that does not service Vizio televisions. It has now been more that 3 months and the last service center they sent me to has had more than a month to find the part and have yet to do it. Every time I call them it will take "3-5 business days to check this out" . I got a call (now more than 3 months later) stating that they did receive a correspondence from the service center about not being able to find the parts so their " parts service department are going to get involved and try to find the part. Where were they before? How long must I go without my televisions? Isn't a service contract sold to stop something like this from happening? why have a service contract if it is going to take longer than anyone should ever have to wait. Imagine if in a couple of weeks they find the part, then I can wait to have it repaired.

Listen carefully do not ever buy anything from Sams Club that might possibly need servicing... I called on December 19, 2006 and it is March 22, 2007 and they still have not resolved the issue. It is the worst, let me say this again, it is the worst service I have ever had in my life. It is unbelievable that they would call this a "service contract" What a joke.

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Billy S
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Apr 09, 2007 5:04 pm EDT

Sound's like a Sam's club issue. Someone else mentioned a problem with the remote, and having to get up to change the channel... I mean cmon, use a $5 radio shack universal until they get it fixed, and don't nitpick. $700 for a 32" lcd HD is pretty good.

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Vizio - Defective product, poor customer service!

Purchased a Vizio L30 TV from Sam's for $1,298.00. Remote control quit working. Sam's "repaired" it (said poorly soldered connections), lasted 2 months and quit again. Sam's has promised 6 times to repair it again but never does. Wrote letter to Sam's in January - they don't bother to reply!!! Purchased a new remote control from Radio Shack but need the...

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