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Vizio Complaints Summary

46 Resolved
112 Unresolved
Our verdict: When using services from Vizio with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Vizio complaints 158

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8:48 pm EDT

Vizio Loose sound when changing channels

I purchased a 65 inch vizio tv jan 2015 the volumn keeps a going out when you change channels called vizio talked to some of the rudist and dumbist people i have ever talked to including the managers they know nothing. They sent a rech out to look at the tv replaced the guts inside the tv did not fix it so then they replaced the tv which they claimed is a leftover tv that is a good tv wrong it was a used tv that they replaced my new tv with. The tv still does not work. They say it is my cable tv system i have had the cable people here nothing wrong with my tv. I proved it was not the cable sysyem cause i took the tv from upstairs and took in down stairs and put it where the tv was that was not working and that one works just fine. So it is that poece of junk tv vizio but try and tell them that.They should be taking to court and get them to fix there tv or stop making them my tv is still under warranty but nothing will ever happen to get it fixed

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12:52 pm EDT

Vizio Red box on left screen

We bought a 65 inch TV from Vizio 3d and 3 months later it had a red rectangle going down the left side we called the repaired three months later did it again I called again they said the warranty was out the offer me a split cost then they are getting phone calls today staying there not repairing it at all and that I should just buy a new TV and that they would offer me one that is not at the same quality or size for another $800 mind you we paid 2400 dollars after taxes and warranty. Vizio is the worst TV ever I will never buy Vizio again I will stick with my lg. Does anyone know of any class action lawsuits for this issue?

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11:27 am EDT

Vizio Product protection plan. .. Asurion

I purchased a 60 inch Vizio TV from Walmart along with the insurance plan.During a storm the TV went out.

I contacted assurion and told them what happened and that I could not find my receipt as well. They told me that it was a one time Courtesy if you couldn't find your receipt and I could still file a claim. I gave them the info at which Walmart I purchased it at. A technician came out and tried to repair the TV but couldn't.

He told me I would receive a replacement or a refund. A week after he came I still had not heard from them. I called twice only to be told it was in the process of being handled. Finally on June 10th I received an email stating my refund was on the way.

Then on the 11, I get a new email stating more info is needed before I can get a refund. Info that i have no way of obtaining. So today I'm on the phone with them and everything that was previously told to me is being contradicted! It seems they just don't want to send a refund!

The thing is I would be satisfied with a replacement tv. However, they don't have one available so the next step is to give me a refund. I think this is ridiculous to have to keep going back and forth with assurion when they should just simply honor what they told me. Especially since they confirmed in an email that a refund was on the way.

What is the point of having insurance because in the end in only left with a TV that isn't working. A TV that I've had less than a year but purchased a three year service plan. I am now in the process of trying to report them to the appropriate people.

I've seen in another post that BBB helped a customer.Hopefully they will do the same for me.

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10:58 am EST
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Vizio Poor service

On Feb 19 called complaining of tv that continually shuts off. Repair service was called to our house. Per visio requirements the repair man had to see the problem happen so my family had to put up with watching tv with repair man for 20 min. After repair was completed repair man left problem happened within 10 min of him leaving. Called visio back they stated they would replace tv. Tv was supposedly shipped on March 19 they are passing the delivery on to a secondary company called Manna Distribution. I have called them 3 times each time spending over 20 min to get thru to speak with someone. Manna stated they do not want to deal with they delivery as they have sub contracted out to Safeway delivery. Safeway delivery has an impossible answering system and if you leave a message no one calls you back. is now March 5 Upon last speaking with Manna the delivery company said they just received the product and that they can not deliver for another 4-5 days. Poor communication and the slowest delivery I have ever seen. Very dissatisfied. Case number is RMA:OSS1413511

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12:59 pm EST

Vizio Failed after four months of use

Purchased unit about 2 years ago for winter residence. Used for abt four months and now no sound from the unit on either of two TV sets and any of the three means of connecting to the TV's. Manufacturer's support put me through all sorts of tests to no available and then stated the warrenty had expired. Do not purchase Vizio.

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5:45 am EST

Vizio Took money and did nothing

OMG. It was the worst experience ever. I contacted the rep from the website www.viziononline.co.uk. I paid money for the job, but these jerks took money and started to fool me. They told me that the design was almost ready, but it was big scam. They did nothing and all this time, they lied to me and provided fake examples in order to assure me that they have worked on the design. The company is real crap and better avoid them. Post comments about your experience.

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1:09 pm EST
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Vizio Horrible customer service, horrible Television

I purchased a Vizio television in 2010 that I found out today was manufactured in 2008. I moved it from one room to another room in the same house and I had a picture but no sound. I called the Cable company thinking there was an issue with the cable box or setting on the TV. The cable company ran some troubleshooting on the cable menu and we ended up testing the sound and picture with a different TV using the same coaxial cable. Everything worked well with the other TV, therefore, narrowing down that the audio problem was with the TV and the suggested I contact Vizio and perhaps needed to troubleshoot the audio setting on the TV.

I called Vizio and spoke to a young gal who obviously was reading her instructions from a cheat sheet and kept putting me on hold to double check her instructions. After asking me to use a different HDMI, connect audio cables, and unplug and plug the TV, she asked me to do a power surge reset by unplugging the TV from the wall and press the power button on the TV for a few seconds. I did as she instructed only when I turned the power back on the TV, now I had no picture. She then proceeded to tell me that I needed to call a repairman to fix my TV because my television was out of warranty. After I said, my television had a picture and the only issue was the volume why was I now responsible for paying a repairman to fix something she obviously messed up. She said that my TV's backlight was gone bad and it was her fault. I asked to speak to a supervisor.

I spoke to a supervisor who told me that the tech had done nothing wrong and that my TV was old and that they weren't meant to last forever. I said, it is 4 years old! He told me that it was actually 6 because it was manufactured in 2008! When I explained that my TV was working fine and that I had a picture before their tech ran her tests and not I had no picture and no sound. He told me that she was not at fault and that was all they could do. I refused to accept that as a resolution and demanded to speak to someone above him. He told me that he was the supervisor and there was nobody else above him. I had the option of speaking to another supervisor but that they would tell me the same thing. I lost it telling him that my television picture was working fine until I spoke to them and I found it very hard to believe that it was a "coincidence" that the back light went out when I contacted them and they ran the tests. They said that those things happen.

I will never buy another Vizio again! Horrible customer service, horrible television! I don't know where to go from here. It just doesn't seem right that, in my opinion, they screwed up my television and I have to pay for it! I think this their way for the public to go out and spend on another television.

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11:49 pm EDT
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Vizio Wi-fi shut off

Bought a Vizio model number E400i-B2 Sept 28th, TV works just fine, (PROBLEM)~ Wi-Fi does not work (nor does customer support)~ Shuts off after 15 to 40 minutes.. DVD, cable do Not.. So! I call Vizio customer support and talk with her/them for over 2 hours, resetting factory spec.. So after juming through hoops and wasting their and my time I was told to wait 24 hours and check it again~ So! get this~If I am trying to watch lets said Nexflixs and If I can't watch it for 24 hrs~ how do I know it well not shut off? Seems simply! right?
Now after I reset the TV back to Factory spec twice I was told that Vizio needs 3mb for the Wi-Fi to work~or it Might/Well shut off~I have 12mb's in house, but after testing their TV it only receives 1.3 to 2.2mg at the TV...(other devices~NO Problem)
Customer support from an internet trouble shooting page! Really?, go ask a senior tech because you don't and they don't know but feed you a line of BS~ like wait 24 hrs call back and we Re-Registered your TV(I haven't even registered it YET!(what does that mean?)! Just say hey! We don't know`send it back and we'll fix it after we send another one to you!

So I can say, Vizio customer support is Poor/product seems to speak for itself too... at best and I advise to go with LG~have two and flawless proformance for years now~

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6:05 pm EDT
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Vizio TV

I bought a VIZIO TV (E480-B2), and it stopped working a month after I got it. First the picture went out and then the sound. I would like to get my money back and buy something else, but their solution is to pick it up and deliver another of the same model, and this is going to take at least 10 days. Why would I want to replace a piece of cr-p for another one? And I'm out a TV for at least 10 days. I bought a Vizio TV six years ago and had to send it back to get another one because it was warped at the top, but the replacement has worked fine since then (my bedroom TV), so I thought I'd buy another one. BIG mistake! If you're considering buying a Vizio TV, I'd say think again.

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1:48 pm EDT
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Vizio Warranty

Bought a Vizio E601i-A3-1 back in Dec 2013 -- 7 months later, the TV started to fail with a few hours of use each day. A Dark red line appeared out of no where down the screen and stayed there. After a phone call to support, they agreed that i had to get the TV replaced with a "REFURBISED" TV. Upon asking what happens if it failed again in 8 months, the rep stated "There will be a new 1 year warranty from date of delivery" Of course that was too good to be true. Turns out its only 90 days or till the end of the original purchase date, whichever is longer. After speaking to their customer rep, then Manager, who was a complete [censored], they stated they wont honor the 1 year warranty stated by a previous agent. William WANG, you need to hire more competent CS Reps, because they suck just as bad as your TVs.

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11:53 am EDT
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Vizio Customer service sucks

Add me to the list of VERY UNHAPPY VIZIO customers. Bought the 47 inch tv in August 2013. Worked great. Loved it. Until March 14, 2014. It was 8 months old and under warranty and the picture went out. There was sound. No picture. Called vizio immediately. Of course, they had no clue. So I call the warranty center to lodge a claim. And thus starts the nightmare. 2 weeks later they send a tech from 3oo plus miles away. He has the parts to fix it.They don't work. So he calls vizio. They say they will call me to schedule another tech. They don't. I call them. They schedule another tech for the next week. He comes out from anothe town 330 plus miles away. He can't fix it either. He calls vizio. They try to send another tech. I said ENOUGH. So they tell me they are going to send me a refurbished tv. They have to exchange it in person. Can't trust me to send it to them. Ok so it broke March 14. It is now April 14. No tv. No call. I call vizio. They now say it will be May before they can bring me a refurbished tv. I WILL NEVER BUY VIZIO AGAIN. HEAR THAT VIZIO. I went out yesterday and bought a Samsung. They surely can't be any worse.

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5:29 pm EDT
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Vizio TV

I bought a 42 inch Vizio TV in August 2012. The TV went dark after 18 months. I did not buy a warranty but I did expect the TV to last longer than 18 months. Vizio offered to send someone out to fix it but it would cost me $301.00. I paid 532.00 plus tax. I declined their offer. They would not replace the tv or do anything else. I talked with the store I bought the tv from and they wouldn't do anything either. I will buy another tv but it will not be a Vizio.
And yes, I will buy a warranty from here on out.

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Rikki
, US
Nov 03, 2010 4:35 pm EDT

I bought VIZIO LCD TV from Costco in September 2007. This TV is not working after only three (3) years in which 9 months were not used due to my winter vacation.

It was revealed that it requires the change of the mother board. The estimated cost is over $500 including the diagnostic procedure.

My old TV is still working after 12 years of operation. How can this modern LCD TV's mother board goes out so quickly?

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5:27 pm EST
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Vizio Poor product and customer service

Bought a 55" HD Vizio Smart tv from Walmart last December..it worked until 2 wks. after the 1 yr warranty expired. Called Vizio and after brief troubleshooting did not fix it, I was told it would be $275 up front for a tech to be sent to look at the tv. Pd. the money and in a couple of days got an email saying Vizio had figured out the problem and parts would be shipped...took several days for parts to come from CA...Tech picked them up and contacted us, came that day and installed new part which was defective and would not work...he called the company and was told they would call us in 2 business days after they had decided what to do...two days later got an email (no phone call and email was in response to an email I had sent Vizio stating how angry we were) saying they would ship new parts...it has now been over two weeks, we have been thru Christmas and still no tv and not even any definite time to expect parts or repair...will NEVER buy anything Vizio makes again...customer service is terrible...

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complaint has been addressed by Vizio customer service and the tv has been replaced...worked with Vizio customer service until we came to an agreement

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3:43 pm EDT
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Vizio Television broken from shipment not willing to contact fedex

Vizio E500AR 50" 1080p 60Hz Class LCD HDTV Item number [protected]
When the television arrived it was damaged through shipment and the whole screen has spider web like cracks in it and you cannot see any picture. The seller jkrachenfels on Ebay will not return my email to file a claim Fedex.
My case with Ebay was denied because the sellers description of the television was used with a small crack in the bottom of the screen but works fine.
Ebay said they could only email the seller they told me they cannot call him and told me good luck on the seller getting in touch with me.
I paid $393.74 for the television
The television is a 50" and was put back in the box by my husband so I do not have a picture to show right now.

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7:33 am EDT
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Vizio hdmi port failures

Vizio Razor LED 42" TV. HDMI ports failed and I had to replace the "MAIN PCB" to get it working again. It lasted 2 months and the HDMI ports have failed again. Troubleshooting revealed the the HDMI mux chip for the 4 HDMI inputs keeps failing. The chip is a Pericom PI3HDMI245-A which has been discontinued by Pericom. Vizio will not support any repairs on the TV and will not acknowledge any issues with the chip. Pericom does not comment about the chip however, a new chip was designed to add protection against HDMI failures. The new chip has more pins and will not replace the defective one. I advise anyone who is considering Vizio to BEWARE. TV was purchased in 2008.

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8:51 pm EDT
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Vizio Television

My 47 inch television is starting to go. First I thought it was my playstation because my television is under three years old. Which I paid over 1500.00. For this television. After plugging in my play station into my other television. I soon realized it was my new television. I called vizio. I was on the phone with them all day a total if almost six hours.I was eventually told after numberous operators and different methods to try that it is the screen. I am now also told it is 1000.00 to fix then the man says to me after yhis because the warrenty has just recently expired. That they will not fix it but can sell me a television for around 550.00 plus I would need to pay the taxes. I found this site by chance and if there is a class action suit i would definately like to be part of it. Not only did I waste my day. I have lost time money and faith in a company that supposidly stands behind there product. I was completelt appalled that the only redy was to replace the screen at no cost to them or to buy another one of there products and have something else go wrong a year or so down the line. To me this is a pointless solution.

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11:47 pm EDT
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Vizio Product Issues

December 2012 we received a Vizio 42 inch LCD TV for Christmas. With it came a 3 year extended warranty. Within 6 months we had issues. While using the remote- the TV would manually turn itself off. At times while scanning channels, it would drop the audio on certain channels. Vizio sent us a new remote and it didn't fix. The sent us a replacement TV and everything worked for about 4 months. Since Oct 2012 the TV started dropping audio and turning itself off. After the barrage of same emails on how to " turn TV off, hold button in etc etc etc. I told them that their fix didn't work. I let it go until last week. The warranty was up so i turned my 3 year extended Sam's Club = they ordered parts and sent a tech Friday. He replaced the CPU and Power boards. TV worked great until tonight- turns itself off and no audio at times.

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10:28 am EST
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i bought a 32 inch vizio lcdhd tv in december of 2011. it was not used much but on march 7, 2013 the tv would not come on. the vizio light on the front flashes all the time. i called vizio. they told me the circuit board was more than likrly bad ond could not be fixed. never will i buy a vizio product again. hopefully there will be a class action law suit against them. i am all for that

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1:08 pm EST
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Vizio Coax connector

Purchased on September 4, 2012 from Costco a 42 inch Vizio model E420VA. Could not get the DVD player to work in the coax connector. Tried it again on December 25, 2012 and the coax connector came out of the TV. Called Costco Warranty who then connected us to Vizio Warranty. Was informed that this is not covered under warranty since the connector came out of the TV. If it was still in the TV then would be covered. TV is not covered under 90 day warranty to return since is 3 months and 21 days. What is the difference if still in TV or out of TV as either way it is defective. Should have never came off the board in first place.

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8:44 am EDT
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Vizio Defective product design / warranty

Purchased 2 Vizio VTAB 1008 tablet computers in November of 2011 as Cristmas presents for my kids. When we first opened them to charge them up I noticed that the plug was very loose in the micro USB port, but didn't think much about it. In June one of them stopped working. Hit power button and screen would only flash for a breif moment. Plugged in to charge and charge light was dark. Started reseaching online and found many "non-charging" complaints about this product. Seems to be common design flaw with no fix. Called Vizio for warranty repair/replacement. They made jump through hoops and were EXTREMELY negative. I felt as though they were calling me a liar and that I broke it and was looking for them to replace it. This was before they asked me to send 3 pictures of the unit. One of the screen, one of the ports on the bottom, and one of the headphone jack on top. I emailed them the pictures and called them back. I was told that the warranty was void due to a scratch on the screen. And yes, there was a light 1 inch scuff.scratch on the screen, but it did not inhibit the function of the tablet. I explained this to the rep and told her that the problem was that the unit was dead due to not charging and was working fine before this. Also, explained to her that a scratched screen has nothing to do the unit not charging. From the very beginning she was extremely negative (verging on nasty. Kind of a "What do you want!?" attititude. I asked to speak to a manager, after slight resistance she put a manager on the phone. I explained the situation and told him from support forums and such this seems to be a common problem with this unit and them voiding the warranty due to an irrelevant scratch on the screen seemed to be an excuse for vizio not to fulfill their obligations. (btw, he had same attitude as the previous rep, and made really poor excuses to as why, under these circumstances, they usually don't fulfill warranty replacements. He did agree to accept it, but made it sound as though he was doing me a HUGE favor.
In September the 2nd unit stopped charging. Had to go through the exact same scenario (this time with no scratches on screen) This time I started with their online chat support. When rep came online it was obvious she did not even read my initial submission, as she asked me 4 questions that were already very clearly answered. I uploaded the pics. Then she asked me to submit pictures of the two units side by side! Obviously looking for another way out of their warranty obligation! I told her the units have serial #'s (thank goodness I had kept the boxes witht the serial #'s on them, 'cuz with a dead battery, it is the only way to know what they are) so they can tell them apart when I ship this one back, and that she doesn't need a pic of the other unit because it has NOTHING to do with this issue. She eventually approved the replacement, but said I had to call the toll-free # because she could not accept credit card #'s over chat. When I called and gave the next rep the case #, she said the pictures were too blurry and couldn't accept them. I told her that the chat rep already approved the replacement... She did not care, I had to resubmit. This rep had the worst attitude of them all, REALLY BAD! I uploaded new clearer pics the next day and called again. Advance replacement went through pretty much without a hitch, but rep, again, had all kinds of B.S. excuses why they make customers go through all this. He was even friendly, but had a lot of negative things to say about vizio customers in general. When I asked about the design flaw and told him it seemed to be a very comon issue according to online forums and support sites, he said "those people are all liars". I did point out to him that its fairly difficult, for even a tech layman, to misdiagnose a charging issue and that most of the people posting seemed to be legitimately searching for a solutions to real problems.
About 10 years ago I bought a Vizio computer monitor. (first time I had ever heard of Vizio) It was great and lasted about 5 years before I upgraded. I purchased a 2nd Vizio PC monitor and it lasted 12 months before burning out... just out of warranty! Now this tablet problem. I am worried that the "referbished" tablet replacements are going to have the same problem and be dead in 6 - 10 months. They kept trying to sell me extended warranties, but if they fail I'll probably just buy Motorola's or an alternate brand. I am fairly certain I will never purchase another Vizio product.
[P.S. there are other functional issues with the Vizio VTAB1008 tablet, such as OS upgrades, non-functional/unused buttons, etc., not broken, just poor product design/support]
Also, Vizio REALY talks up their live USA support, which would be great, if only they actually supported theri products as opposed to being a nasty, negative "customer complaint resistance department".

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Joseph Meyer
Denver, US
Oct 23, 2012 7:30 pm EDT

My experience was quite different. I don't know if it was because I initiated it with the Costco concierge service, but Vizio actually volunteered a replacement, something I hadn't anticipated. The young woman I spoke with was perfectly charming, and after I submitted the pictures complimented me on their quality. There was a screw up on the shipment, somehow it was refused before it got to me, but after a few emails I got it sorted out with a very helpful and pleasant rep. I have since received the replacement, sentmine in, gotten acknowledgement of receipt, and life goes on. Just goes to show howpossible it is to have widely differing experiences with the same company.

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