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Virgin Mobile USA / scam and stealing

My friend is on Virgin Mobile's $0.18/minute plan. Virgin Mobile overcharges him sometimes, charging 4 minutes for a call lasted less than 3 minutes, for example. When he asked the Virgin Mobile to credit back the minutes, the customer service from Virgin Mobile told him that they could not do anything about it and that's it.

Have you been overcharged and mistreated by Virgin Mobile as well?

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