Virgin Atlanticrobbed of $600 by virgin atlantic

Review updated:

This the tale of how Virgin Atlantic decided to make an extra $600 off of us when its staff knew we had no other option. Don't risk your trip on this airline. This can easily happen to you.

We were returning to the U.S. after a four-day visit to London. We were delayed leaving because I had been feeling ill that day. We arrived rushing as best we could, and were even held up by Virgin staff trying to sell a seat upgrade.

By the time we arrived at the baggage check-in, it was 3:05 P.M. and our flight was leaving at 4 P.M. The agent took a few moments to review our documents, then asked someone else whether we could still put our bags on the flight. That person said no. Given that there were other passengers who were already at the check-in desk when we arrived who still were loading their bags, I know it was merely a Virgin policy to not allow us to load the bags and not any other restriction from the airport.

What was the next and only option? They charged us almost $600 more to take seats on a flight four hours later that was 70% empty. It sent an unmistakable signal: Virgin enjoys sticking it to customers who had some bad fortune.

Again, don't risk a flight on this airline. It's like the worst of the credit card companies or other shysters in the market - the second they can find a reason and know you have no alternative, they'll unjustly suck as much money out of you as they can.

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  • Vi
      Apr 03, 2011

    I don't think you are giving a fair response. If other consumers were getting though then why shouldnt this person. Virgin seem compelled to make any money off you where they can. Richard Branson is so clearly far away from the operations these days., that he is not aware of the poor customer service he is offering. I have just been faced with an additional £60 on my phone bill trying to rebook my cancelled flight which was not my fault. Myway seems to have an issue with people complaining but sometimes, people should be allowed to vent when they have suffered poor quality service. and being dismissive is not profitable to anyone. I don't think you are so sorry to be harsh or why say it. Probably a case of pot calling kettle here, but really. Unless you are pr for the airline. jog on.

    0 Votes
  • Vi
      Jun 01, 2016

    iam a victim of sent luggage from scotland to uganda...with jewlerry.. cash 20000 punnds, latop apple, ;samsung, galaxy s.6.was asked to pay 390 dollars of seized luggage in names above MARIAMA CAMARA as a clearing agent thailand phuket international airport .

    mr. chapatai chongroporn
    customer relation officer
    Tel: +[protected]

    -1 Votes

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