SUBMIT A COMPLAINT

Virgin Active Little Falls / personal trainers

ROODEPOORT, South Africa

I previously lodged a complained against the same gym on 2 February 2017 and have not yet had an acknowledgement or a reply!

Today, 10 May 2017 I arrived at Virgin Active Little Falls at 16h30 - the start of peak hour just to find a personal trainer training three clients behind the treadmills in the new section in an approximate space of 1 m (between the treadmills and leg extension machines) setting up bar bells and benches and kettle bells - not leaving any space to walk. This poses a non-compliance in terms of health and safety regulations with regard to the required walkway in case of an emergency. Needless to say there wasn't any management on the floor to address this issue. Not only couldn't anybody walk in the designated area but some of the the machines were occupied for two hours by this particular personal trainer. This is totally unacceptable and need an investigation and a proper response to my complaint.

Bl
May 10, 2017

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