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Videocon Ac / defective new ac

1 India

I purchased a new one ton window AC of Videocon on 25/03/07 from Ashoka International, Sector-16, Faridabad. From the day one it sounds like Three wheeler Scooter, Vibrates like earthquake and compressor switches off after every 5 minutes and never start again for one hour. I made numerous complaints to Dealer and he has not attended the complaints. After two months on 23/05/07 he took away the AC for repairs and returned to me after 5 days. But still it was not working and compressor has the same problem of starting. Even though the noise and vibration were rectified. I again made many complaints but nobody listened. I made complaints to Videocon company and even called up Aurangabad office. They assured me a action. On 12/06/07 my AC was replaced with a new Defective piece which does not have Gas in its compressor. It was confirmed by Service Engineers of Videocon who installed the same. I was again promised for replacement of the same. More than a week has been passed and nobody turned up. I called the Zonal Manager Mr. Alok Tikku got only assurances but without results. Mr. Ashwani, Mr. Pawan Sangwan, Mr. Saju Joes, Mr. Arvind Kapoor all in Delhi and Faridabad they all only give me assurance everyday that it is being replaced today. but only assurance. All the dealers and Company Employees are indulge in mal practices with malafied intension and cheating customers with fraudulent practices. Is anybody there to help me out and get my money back from Videocon or its dealer.

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