Victoria Secret / wired polily

I returned my bra to Victoria's Secret on Oct. 24, It is more than 10 days, however, when I check my account today, my money has not been back.

Yeah, it is my fault not to keep my receipt carefully, but I just never though there will be any problem with returning.

When I talked to the clark in store today, they rejected to locate my return record unless I show my receipt. How wried the policy it is. I have been a casher in a restaurant, I know it is easy to track each transition, especially that I remembered the exact date, and I have my credit card number with me, and they should have all my information.

I have no idea about what kind of trick they play, and just want my money back, I felt like my right has been violated.

Please remember this store, it is in Okemos, Meridian Mall. Be careful with their casher!

And any advice to help ask my money back is more than welcome!