Viator / driver no showed at airport
I booked a private driver to pick up our party of 8 at Charles De Gauelle airport in Paris. When we arrived there was no driver waiting for us. Luckily, there was a girl, Jamol, who works for Paris Shuttle waiting for other passengers, who was able to help us. Basically I was told that they never received our flight information, which we all know that you won't receive a confirmation without this information. Jamol was able to find a driver to take us to our hotel in Paris after waiting for an hour. I understand that mistakes are made but you need to own up to them and not blame them on the client. I was extremely disappointed as to the way this was handled. Jamol was the only good thing that happened with this booking.
I booked this reservation on September 21st for pick up on September 22nd. My Booking Reference Number is VIATOR629298861.
I would like a full refund.
More Viator Complaints & Reviews
- Viator - customers have no idea 
- Viator - I supplied viator with various tours but i have not received my payments yet 
- Viator - no refund
- Viator.com - they couldn't return the money. 
- Viator - non payment of services rendered to viator inc 
- Viator - abu dhabi private full-day city tour from dubai, sharjah, or ajman
- Viator - cancelled luau and no refund
- Viator - supplier: product waiting for review
- Viator - booking br-622400580
- Viator - moonlight tour colloseum rome 'systems error.'