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Viator / driver no showed at airport

United States

I booked a private driver to pick up our party of 8 at Charles De Gauelle airport in Paris. When we arrived there was no driver waiting for us. Luckily, there was a girl, Jamol, who works for Paris Shuttle waiting for other passengers, who was able to help us. Basically I was told that they never received our flight information, which we all know that you won't receive a confirmation without this information. Jamol was able to find a driver to take us to our hotel in Paris after waiting for an hour. I understand that mistakes are made but you need to own up to them and not blame them on the client. I was extremely disappointed as to the way this was handled. Jamol was the only good thing that happened with this booking.
I booked this reservation on September 21st for pick up on September 22nd. My Booking Reference Number is VIATOR629298861.
I would like a full refund.

Mi
Sep 26, 2017

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