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Verizon Wireless / Blackberry 8330 / poor customer service

1 United States Review updated:

I have been a customer of verizon wireless for over 10 years and have 5 phone lines- in the past I have experience quality customer service but have recently found that their customer service is no longer a quality product. Below is a synopsis of what I have experienced- fustrated and fed up I think its time to switch to another carrier, so much for my loyality.
Two weeks ago, I started to experience issues with my Blackberry 8330. I called the 800 customer serivce number and was told that my phone was still under warranty and that I could go to any verizon dealer and get a new phone. After spending the day searching for a dealer that had any 8330 blackberry phones is stock and of course they had to be re-furbished I finally found a place that had one and I was thrilled. Having had experienced numerous issues with downloading my blackberry contact info into the my verizon site in the past I explained to the sales person that I would greatly appreciate it if she could copy my contacts- after being humiliated, insulted and spoken to horribly a mananage finally said ok - I was at that store over 2 1/2 hours.
So I have my phone for two weeks now and I started having issues once again, the phone starts shutting off on its own, dialing numbers on its own and going black - then it comes back for a day or two and the same thing happens. Being a Realtor I need and use my phone each and every day so being without a phone and paying to have the internet on my phone which is an additional $29.99 a month and not being able to use the service is getting on my last nerve.
Last night after my phone went dead again, I called the tech support hotline did the whole battery in and out thing and then she told me that the phone may also have an issue and that she would send me a replacement phone- she asked me to choose between the Blackberry Curve 2 and the Tour. Since I had not personally held any of these two phones she suggested that I go to a store look at both phones and she would call me back today (her shift started at 2:30pm) to see which phone I was interested in.
So I go to the store today, decide that I like the Tour best- wait but there is no call- so I call the 800# as she had told me that in order for me to get a phone by Wed she needed to order it by 6pm so Fed Ex would send it out. Customer service has me on the phone for over an hour, first says they cannot locate the information on the system, then an hour later they find the info and now he proceeds to tell me he cannot offer me either phone and I need to speak to a supervisor. The supervisor gets on the phone and tells me she does not have any re-furbished phones available to send me and if I want a new phone then I have to purchase a new one and it is close to $500 - I lost it.. how can a company tell you one thing and the next day change their tune. I am paying for a service that I cannot use and plan on cancelling all 5 lines, I am sure that AT& T will want my $350 a month ($4200 a year business).
I am livid and am now searching for a new carrier.

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  • I0
      14th of Mar, 2010
    0 Votes

    verizon is crooked like that...when your phone is under warranty they never want to replace it and usually they tell you to call the insurance company. they are so unhelpful i am so glad i do not have their service.

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