Verizon Phone Services / poor customer service and tech support!
This is a copy of a letter I sent...
I ordered a bundle service package from verizon on 12/27/07. directtv came out immediately and set up my cable service. as of today, march 3, 2008 I still do not have internet service and phone service. I have called numerous times and have been put on hold for up to 32 minutes without one person picking up to ask me to hold. I have requested tech support and service calls which none have been useful. the techs say that the phone is fine but I see the phone line hanging off the outside wall and it shows that it is cut. I requested for a technician to come out and the tech called and told me he would be out on a saturday. now 3 saturdays in a row he has not shown, and when I call he says that he is sorry, that he forgot.
I do not see it fit to be billed for services that as of today still do not work. I will be more than happy to pay the bill for my cable and keep that service going. as for the verizon internet and verizon phone service I am requesting immediate cancellation of service. I cannot continue to be treated so poorly and put off so many times. I have never experienced such poor service in my life. this has been a very disappointing experience with your company.
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