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Verizon / free tv rip off

1 MD, United States Review updated:

We went for the Verizon deal last January of receiving FIOS internet, cable and landline service for $109/month with the added incentive of receiving a free 19” Sharp LCD TV.
January installation 8am-12 no show, reschedule next available mid february.Call and verify free tv is still obtainable.Verizon rep :(Ater 30 minute wait)Oh yes it has been extended until March due to overwhelming interest in Maryland states rep.
After many calls, no letter, my password dosent work on Verizon web site.June 6th Rep, states ourorder had never been processed in the dept thta award a tv.She submits offer and info.
Several calls in July to follow up ..Rep states “will be shipped in several weeks”
August 1st…Call again speak with someone in the billing dept I recieve a letter
Verizon has over charged you on your bill…You will recieve a creidt on the next bill (have spent nurmous hours since Jan trying to get bill corrected ) No matter how you add it up it’s different evwery month.. Charges are way over the 109.00 a month.
Now the real kicker I ask about my FREE TV ..6 differnt people later and a 2.5 hr phone call..The marketing Dept tells me ” You didnt get the 12 mgb something internet service so you are not eligable for the TV. HA I'm not a computer specialist and told the girl your technican should disclosed this at the time of installation..Your company is not being honest..THE LINE IS QUIET she transfers me to a Customer Service Rep again (ith some long title) that is just a fancy name for a supervisor..I’m on hold again..20 minutes later..She states
You are not eligable because you already had Verizon Phone Servise !At the time I had called about this great Verizon promotion I said ti this rep. Your company should have said I'm sorry but you dont qualify for this package.Instead yor excepted me for your free tv offer and 2 yr agreement.
That was the final straw…I explained the are full of deception and misleading…
and the only Customer Service they provided was they could speak proper English. I had read some where some consumers are asking Comcast etc to
pay verizon $199 the disconection fee and they would go back to Comcast immed.
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Verizon CAN YOU HEAR THIS>> When I can, I will disconnect ALL yur products,
HOME PHONE, TV, INTERNERT and our family has 4 Cell phones thru Verizon WIRELESS
Kelly

Ke
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Comments

  • Me
      11th of Aug, 2008
    0 Votes

    Kelly,
    I have been dealing with the same problem since March when I first got Fios. I still haven't received my T.V. I was told after serveral phone calls I would be receiving it soon. Today Aug. 11th I was told I'm not eligiable because my internet connection isn't the right speed. After many hours on hold trying to speak to a supervisor, I have gotten nowhere!!! I believe Verizon has lied to all of us and I don't know anyone who was gotten their T.V. I think we should all file a class law suit against Verizon!!! I feel all of us should be paid for our trouble and countless hours on hold trying to get someone to help us and stop coming up with bullsh_t excuses evertime we call!!!

    Melody

  • Be
      9th of Sep, 2008
    0 Votes

    i agree with Verizon being a ripoff. From original plan of $99 a month they don`t tell you about the hidden charges and if you fall behind they are not willing to work with you. You either pay the whole thing or pay more in penalties. There are better phone sevices out there.

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