Verizon Fios / billing
After reading several other complaints about Verizon, I couldn't help but add my experiences. Every negative comment regarding Verizon is true and I have also experienced myself over the years. I've had Verizon home telephone services for many years, ONLY because that is what is available in our area. I have no other option. When I talk to the customer service reps, most have been nice people and they apologize for the billing errors, offer you things to appease your anger and not lose you as a customer, only to have me see on the next bill that nothing they said they would do got done. You end up on the phone with customer service every month until they get it right, sometimes that takes several months. ALWAYS write down who you talked to and the date you talked to them and exactly what they said they would do...because several times I've been told they have "no record of that".
My most recent frustrations is that I switched from Comcast cable to Verizon Fios to bundle my services in hopes to save money, and have been regretting that ever since. It's only been two months, and it's been a nightmare. I was told I'd be bundling my services and could have a gift card sent to me OR a certain amount of savings on my bill for the first 6 months, and I chose the savings. Well, so far my bills do not reflect the price I was quoted, and the first time I called to "fix" that, I discovered that they billed me for certain things that I did not request, so they removed those and brought my bill down, but still not to the quoted price but said my first bill is higher due to pro-rating. Ok, so I expected my next bill to be what I was quoted. NOT! The next bill was $55 higher than what I was quoted. SO, called again only to find out that what I was quoted "doesn't exist" and they don't know why I was quoted that price and they can't change it to make it that. Oh, and of course last month they offered me free HBO and Cinemax for my inconvenience, only to have me not see that happen, and a week later had to call AGAIN and they said it was never activated! Surprise, surprise!
Aside from the billing B.S., our cable service stopped working on one t.v. on a saturday. We called the help # and they walked us through troubleshooting and determined we need to unhook our box and take it to the Verizon store and switch it for a new one. Get to the store and they tell me they have no record of this person who told us this and they need to have that in their system before they can give us a new box or else it won't be activated and since it's the weekend (a holiday weekend at that) they can't get that resolved for another 3 days! UGH! We've never had problems like this with comcast, and if it weren't for the $180 charge to cancel our services, we'd be so done with Verizon. As soon as our contract is up, we're dropping them. YOU SUCK VERIZON!!!
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