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Verizon Fios TV



Complaint Rating:  0 % with 1 votes
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Verizon Fios TV
United States
There are some things that when they happen, you literally say WTF!!!

I got an email notice thanking me for ordering NBA league pass for $160 payable in 4 monthly installments. First WTF since I didn't order it

When I called and waited for 1 hour they tried and ALOT of trouble (30 min) cancelling the order.

Second WTF

Then they said I would get a credit but it would take up to 60 DAYS!
Third WTF

The next month, I see another charge for $40 for NBA league pass, along with my previous month's credit. Wait, that was suppose to be cancelled. Fourth WTF

After being on hold for 57 minutes, and 15 min to get my second credit, they tell me that I'll still have to call the next 2 months to get my other credits because they can't remove it from my billing. I can't get a direct number to someone to avoid the queue and I can't just send an email I have to actually SPEAK to someone.
Fifth WTF as well as the biggest WTF!

If the internet service wasn't so f#ckin fast, I would have dumped them years ago

Too bad they're so big that my rant isn't even a blip on the ### of a blip to them.
Complaint comments Comments (0) Complaint country United States Complaint category TV, Music & Video

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Verizon Communications Logo Verizon Communications
Customer Care Service
1300 I Street, NW, Suite 400 West
District of Columbia
United States - 20005
+1 212 395 XXXX
+1 202 789 XXXX
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