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Verizon Complaints 1263

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3:22 am EDT
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Verizon cell phone

SUH-U365 Their is a document problem with this phone from Verizon wireless they have said it not there problem. Their name is on the phone the had to put bids and spec out to get it made or went to one that was all ready manufactured. What the problem is with it is bad gateway on mobile web ever site. Having the message your account has a zero balance on or during a phone call and voice mail. Dropped calls all the time ever where over nys I have next to cell towers and had drop calls. PRE paid you can only call 611 in 24 hours 3 times to get around that you go through post paid and be transfer around. How the hell do the get JD Power and Associates awards with the amount of bs I see on here. Yes I have going to the FCC and BBB.

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3:40 pm EDT
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Verizon over charged/mistreated

Have been a Verizon customer since they were still Bell Atlantic. I recently had a problem with a phone that would that would not power up. Having insurance on it I returned it for a new phone. During Verizon's investigation they discovered because the phone had been dropped (no affect on function) they deemed the claim invalid. Charging me $299 for a refurbished iphone 4 (can buy a brand new 5 from apple for as low as 199). So after repeated calls trying to get resolution they stand by their decision. What they are doing is price gouging and should be illegal> I would gladly buy a new phone and give them back the refurbished-not an option. So rather than helping me resolve this issue they will get the last $300 from me EVER.

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chrisbcd
Grapevine, US
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May 24, 2013 9:07 am EDT

Handsome B Wonderful - Check this person out. This poster is a TROLL who regularly posts inflammatory replies in order to instigate, so Op just ignore him. He is just a loser.

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4:48 pm EDT
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Verizon (in) convienence charges

AS a loyal customer whom has paid for this service for years find it appalling to have to pay a fee to pay an already overpriced bill.But wait if i pay by credit im not charged this fee.Since when did cash become 2nd rate currency?The greed of these corps. has exceeded the ability to maintain customer satisfaction.This needs to stop.

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8:43 pm EDT
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Verizon excess charges in error

For the month of march/april the account shows that 39 + mb of data was used, on the bill under usage it shows same date's and times twice with different amount, same dates with 4 charges per day am and pm with exact times for am and pm with charges, and when I called I spoke to a tia who told me we needed to change password and turn off at night, and said she could adjust 100.00 off the 678.00 dollar bill, when asked to transfer to supervisor I got the voice mail liz ivy @ ext 7728 no call was returned, I chatted on line with a darth who assured me that he supervisor brian would call and of course never called.

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11:08 am EDT
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Verizon misrepresentation of charges

I had made a phone inquiry in February to a Verizon representative to see if I could get my phone, internet and television charges reduced since my contract had expired with Verizon. The representative said over the phone that he would be able to take the first month charges of $75 off the first bill and reduce my current $165 per month charge to $145—a $20 reduction. He added that such a reduced charge would be locked in to a two-year contract.
He also said that the e-mail confirming the new charges were just an estimate and that it would not reflect what was said over the phone.
It has been two months now and I have yet to see a reduction of the charges stated as well as the initial $75 off the first month’s bill. I spent a good part of a morning explaining to several Verizon representatives the above situation, and all said that I am locked into the two-year contract . By me confirming that e-mail, which I was told initially to disregard since it was just an estimate, I have no basis to appeal.
I took precise notes on the promises said over the phone. I was given a verbal promise by your representative how much the new billing would be for the next two years. In a nutshell, here’s what I feel are your company misrepresentations:
• Verizon representative quotes $75 reduction in first month’s bill.
• Same Verizon representative quotes a $145 bill with the same services I have received for the length of the two-year contract.
• Same Verizon representative says e-mail quote was just an estimate, that his quotes would be the actual quote.
• Despite the order number, Verizon supervisor said the company was unable to trace the employee who made the quotes to verify my notes.
• Verizon supervisor said I am locked into the contract despite the conflict in quotes.

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Deena910
Columbia, US
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Mar 26, 2008 9:29 am EDT

Verizon offered a $99 19" HD TV with their triple play. I got the service November, 2007 and here is is March, 2008 and no TV. I have called monthly and talked to promotions who sends me to eligibility who says everything is fine and they will send the information to promotions. Bottom line - no TV.

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2:41 pm EDT

Verizon the worst company on the internet

Verizon Fiber Optics is probably the worst company on the Internet that I have ever dealt with. I paid their initial fee of $14.95 online and sent them a pair of expensive sunglasses for repair. They confirmed that sunglasses were repaired and then they initially couldn’t “find them”.

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5:47 pm EDT
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Verizon no more free bluetooth tethering

This is a email I sent to several verizon wireless execs as well as community boards on verizonwireless.com
Leanna,

Thank you for your response, but it is flawed and did not address the problem. I will try once again to fully explain the problem. Please read carefully!

First of all, I know that motorola kept the bluetooth feature in the jelly bean os that was present in the ice cream sandwich os.

Second, I know that this feature will or should work.

Third, you called the wrong technical folks. You should have called the technical folks at verizon or the big wigs at verizon, because the problem is with verizon.

Verizon is the sole reason this feature does not operate like it used too!

If you really did read all of my correspondence, then you would have read that now, with the jelly bean os, verizon has made it a requirement to activate the mobile hot spot from verizon in order for the bluetooth connectivity feature to work. Motorola does not control verizon's mobile hot spot, so calling their technicians was a waste of your time and a waste of my time to read.

Up until march 14th, when I allowed the phone to update to jelly bean os, I was able to use the bluetooth connectivity feature without having to activate verizon's mobile hot spot. I was able to connect my samsung galaxy tab via bluetooth (Pair) to my motorola razr maxx and access the internet with the samsung galaxy. Remember no mobile hot spot.

Verizon finally finished what I am sure was a comprehensive review and test of the jelly bean os prior to releasing it customers. Verizon has now made it a requirement to activate the mobile hot spot for the bluetooth connectivity feature to work. This is a decision by verizon alone and has nothing to with motorola, so as I stated earlier, you should not have called motorola…. Not their issue!

I am fed up with all of the folks that have replied to my complaint. Not one of them has responded and fully answered my complaint. Each and every time the person responding leaves out a very important fact. Just like you did!

I have tried very hard in this reply to make sure that the entire problem is stated once again and where the fault rest. Verizon needs to acknowledge that they have altered a previously free feature and now are requiring the mobile hot spot where they previously did not. This is not an issue created by motorola or a defect in the motorola jelly bean os.

I am very displeased with verizon right now and I have already committed that I will change carriers at the conclusion of this contract. However, I do want to make it clear that I would like out of my contract now as opposed to 12/2013 because what verizon has done. The optimal solution is to allow me to cancel my contract and for verizon to waive any and all cancellation fees. Another option is for verizon to tell me how to uninstall jelly bean os and revert the os back to ice cream sandwich.in either case, until I am satisfied with the responses from verizon, I intend on telling anyone and everyone I can what verizon has done with this previously free feature and I will do this via any public forum or verizon forum I can find online. I will make updating customer review blogs & forums my #1 daily mission until my contract expires in 12/2013 or until verizon releases me from my contract without penalty.

Thank you.

Keith davis

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graygoose
77070, US
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Sep 03, 2013 5:22 pm EDT

i called vzw corporate and they blamed motorola, someone at motorola corporate told me verizon requested the change. ### you verizon, im leaving you and taking my $400+ a month phone bill with me. i am also telling all my freinds and family to drop you also, your customer service sucks.

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Anthonylh9
Port Huron, US
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Apr 02, 2013 2:19 pm EDT

I had the same issue. I normally tether with the cord to my laptop. I called to complain about it today and they stated the same thing. Which is really funny because I remember it being one of the selling features because I asked one of the sales reps if I was going to be able to tether. I too was told it was never suppose to be able to be done and in order for me to do so I would have update my plan and add hotspot. I feel this is just another way for them to get you out of having unlimited data.

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LastCallAgain
Sorry, US
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Mar 21, 2013 9:08 pm EDT

"Oh... you really like this free feature, and you use it a lot? That's too bad. It isn't free any more."
...Typical corporate mentality: NEVER offer a service for free, when you can charge for it!

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Captain H
Greensboro, US
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Mar 20, 2013 9:46 pm EDT
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I addressed the same problem today with Verizon customer service tech support, who told me that BT tethering capability on my Droid RAZR was a FLAW with ICS, that they corrected with the update. That I should have NEVER had the capability to tether for free.

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AKDavis
Mishawaka, US
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Mar 17, 2013 6:18 pm EDT

When I say folks, I am referring to Verizon Wireless only. I should have made this point clearer. My apologies. My grief is with Verizon only and I am just sharing it via any site I can.

Thanks,

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5:57 pm EST
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Verizon droped my unlimited data plan

I have been with Verizon WIreless since 1994, with 6 cell phones on my account, 3 smart phones and 3 regular phones.
I had to replace a 12 month old I Phone 4S because the phone made of glass was not safe for my son to continue to use.
My three smart phones were on an unlimited data plan. I called Verizon WIreless on a recorded line, was told that if I ordered and upgrade on a regular line, then just used the phone to replace the Apple 4S, I would be able to continue to use the unlimited data plan. I received the phone and activited on line as suggested in the packaging. 30 days later I find I was switched to a 2 Meg data plan and had overages. I called Verizon and they told me I had to call to activitate the phone and do the transfer rather than doing it on line, something I was never told and being such a long customer I know how to activate phones. Customer service said they would review and try to roll me back to the original program and they would take three business days. Seven business days later I called them to find they would not do what I was told when I purchased the replacement phone. I have a higher bill, a plan I did not sign up for. I have asked them to tell me who regulates their license and I will send them a letter. I find this was very unethical for a large company to an existing customer and it is all on my back. My regular monthly Verizon combined bill is $ 475 so I am sure I can find a new home for my money.

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2:56 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wanted state that I have never received such horrible service as well as dishonest employees at Verizon wireless ..After two years of problem after problem, such as dishonest employee's, poor customer services, we have had enough.. At first, the overall expectations where high but that quick went down hill after the honeymoon period when we could not get...

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Verizon rip off

I have been with Verizon since 2008 and started with FIOS. I was sold on the good advertising. To date, I now pay $196.50 per month for one DVR, and one mini box. I have ShowTime, and 35/35MPS internet speed, that is it. I notice that my computer is again running slow when downloading. I called Verizon and was told they do not offer the 35/35 MPS service anymore, only higher or lower options are available. HUMMMM, my question was, how can you provide me with 35/35MPS when you no longer offer it...response was we can. I then ask if my bill could be lowered and was told no unless I reduced my services. I then hung up and tested my internet speed on Verizons website and several other sites. My answer was, I am getting 15/5MPS! I am paying for a higher speed; however, getting slower speeds. As I type this, Brighthouse is welcomed back into my home, and they are installing today. With no contract, same channels and 30MPS internet speed, I dropped my bill $68.00/month for home phone, cable, and internet. That is a true savings. Not a Verizon fan and tired of helping them get richer, time to put some money back into my pocket. See ya Verizon!

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Valerie
Valerie
US
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Sep 18, 2008 12:18 pm EDT

I am absolutely not satisfied with verizon... for Heaven's sake, all I want to do is pay my bill. Every time I call they put me on hold for over 20 min and I get transfered from dept to another, I hate them.

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Ernesto
US
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Sep 19, 2009 1:38 pm EDT

Late last year, I signed up with Verizon Fios to install their TV/Internet services at my home in Maryland. A service man came out and did the work. However, a couple of days after that the services were disconnected. I called Verizon to inquire why. I was told that I need to give them a major credit card and not an ATM/Visa card. After several days of going without a phone and internet, I switched to Comcast. Verizon continued to send me bills after the disconnection. I called them several times and finally a credit was applied. We made arrangements for their equipment to be returned and they promised sending me a box to ship their equipment. I never did receive the box and followed up with them. They continuously billed me at this time for their equipment despite the failure on their part to send me the box. At the same time I Comcast was giving me several customer service difficulties. I decided to switch back to Verizon to maintain the same equipment. This time I signed up for Phone and Internet services. They decided they will be billing me for it and we did agree that since I will be using the same equipment, I will be credited and my name taken off the credit bureau.

To my surprise, Verizon never kept to their promise. My bank just pulled my credit report yesterday and told me I have a minor collection from Verizon for $160.00. I have been attempting to talk to someone about it at Verizon, to no avail.

I want to keep my credit and they have to keep to the arrangements made

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gilbert lozada
palm harbor, US
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Jul 30, 2013 7:45 pm EDT

I recently purchased a no contract cell phone from Verizon with a $60.00 montly plan. I activated my phone on 7/26 /13 and informed customer service to keep my debit card on file for future payments, on that same day I attempted to make a phone call to Puerto Rico and a message came on stating unsufficient funds even after they took my $64.20. I immediately called Verizon to find out what was going on and I was told that for international calls I had to pay twenty five cents per minute. I told verizon that Puerto Rico was part of the USA, but she said that it was not covered by this contract so I immediately told her to cancel my phone, because I was not correctly informed what plan I had. After numerous times calling verizon trying to get my refund back they told me that I won't be getting any refund back and I really think this is a real rip off. Not only to myself but other customers as well. Since they refused to listen to my reguest I also intend to disconnect my Verizon fios at home and I am going to discontinued their services as of 8/02/13

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Alan
Irving, US
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Mar 05, 2013 9:03 am EST

I use Verizon Incoming Call Blocking, but it doesn't work on some numbers. The FTC says it should, but Verizon just gives me the runaround---that is IF I can actually communicate with someone. The automated "customer service" program does everything possible to keep you from talking to a real person. I'll be so glad when my current agreement expires.

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10:42 pm EST
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Verizon poor customer service

To start off, I've been a customer of Verizon for 20 years. My contract expired and I wasn't sure I was going to renew withe Verizon.
After a lot of research I finally decided to renew but Verizon wanted to sell me new phones which totaled over $100.00 and charge me a renewal fee of $30 per phone, I needed two. I went on Amazon and got thee phones from them for 1 cent each and free freight.
I called Verizon and spoke to customer service and told them the story. They were hellbent on charging me a $30 per phone activation fee. I told them if they charged me a fee after 20 years of service I wouldn't renew my contract. After the rep went to her supervisor they agreed to charge me just one $30 fee. I said NO, I won't pay a dime or I'm finished withe Verizon. The rep agreed to waive both fees and said she would personally post it on the 20the of the month so it would appear on my next bill. Well the next bill is on the net and they are trying to charge me, . A supervisor reused to come to the phone and this young guy wasn't worth a handful of Sh--. that I was talking to. Finally he said he would submit the $30 credit and see if it would be approved withein 48 hrs.
They are supposed to let me know the outcome. Well my outcome is, if I don't get the credit I'll pay them the $175 early termination fee and never deal with the sh-- company again. Verizon used to be a great company and take care of there customers- NO MORE
It is a total scam company and if this gets straighten out, the next time I'll get a pay as you talk phone from Walmart with no contract . Beware, don't get ripped off ! Verizon sucks !

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Update by sleeptight
Dec 28, 2012 9:03 am EST

Called Verizon back today just to see if a different sales rep would be better then the drill sergent I got last night. The rep I got today was great, friendly and very helpful. She made sure my $30 credit went through and gave me another $10 credit for lost minutes due to an error on my part. I can see it all depends on the customer service rep you get. Being with Verizon 20 years and paying all bills on time also means alot according to the rep. :)

Update by sleeptight
Dec 28, 2012 8:08 am EST

So you think letting them screw you is a better option ? If all Verizon customers thought as you do at $30 per customer and the other $9.95 fee I didn't even mention that they are charging . Verizon will be allowed to continue to come up with these rediculas fees and make billions off slackers that think it's ok to screw the public and give poor customer service. Wonna buy a bridge, got one for sale?

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nick2
US
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Aug 11, 2015 6:57 pm EDT

Have spend hours on the phone today talking to a number of tech, tech supervisors, customer service, customer service supervisors, ie: William, Steward, Srefene, James ect. calls dropped, told i would be called back. That did happen once from a James but he has not called back since the last drop.drop. Nota with the rest.
Started early this morning and it is after 4:00 pm. I have been on hold on both cell phone and home phone all day, some times both at the same time, trying to find some one to help. Casio don't answer their phone for me or verizon wireless. So my home phone is on hold waiting on Casio over past 2 hours, since the last call to them, recording says all the operators are busy. I have put up with poor customer service for years and think myself stupid for putting up with all the incompetence. Techs that don't have a clue and supervisors who pass the buck.
James was going to do a replacement but the call got dropped. I called back and was told they could do the replacement James told me about, then said they could not. Same old run around. Every time I call I get a different call center who don't want to pass me off to a supervisor who can find out what's going on. They waste much time trying to be helpful when they can't seem to understand i need a supervisor to get anything accomplished. I am still on hold waiting for verizonwireless on one phone and Casio on the other, another day wasted with VW ans Casio. Just had another call dropped from verozonwireless. Anthony this time 04:25 pdt. I have lost count, Now I have Wendy on the line getting a supervisor making excuses. I Have no idea if anything positive will be accomplished today and i have no reason to believe it will. Now Kyle a customer service supervisor says I'm in the wrong dept and they, can do a CPO device, or warranty device. so back to day one. Another day wasted with Verizonless. Now Jenifer on line and lets see what she can or can't do.

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GREGEDGIN
Vincennes, US
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Nov 25, 2009 9:22 pm EST

I recently have been thru 3 Blackberry Tours in 99 days. I am now going on my 4th. The last time I called in to get a replacement phone...Verizon told me that I would be able to get a free upgrade if this phone fails me in the next 90 days, and to call as soon as I start having the problem. The 2 that I have owned have all had trackball problems! Sooooo...this 3rd one I called them immediately to tell them it was an intermitent problem. They informed me that I was 9 days past my initial purchase of the phone so they would not send me a new phone to replace mine that I currently have. I would have to take a refurbished phone? I asked them about the free upgrade since I had been thru 3 of them. I was informed that I could not upgrade until I had a problem with this new one they are sending me. Mind you...they told me when they sent me this 3rd one out that if I had a problem in 90 days they would give me the upgrade! Honestly...I don't really want an upgrade...I like the Tour! But, I am sick of the problems. Here is where it gets better! They told me that if I sent my phone I currently have back to them and it tests out that it does not have a problem they will charge me for another new phone! I told them the problem was just starting and it was not all the time at this point with this phone. Needless to say, I am now getting my 4th tour...a refurb, and they basically told me sorry about your luck! Nevermind, that I have been with them since the beginning of Verizon!
This is funny too... I told them that when I had the problem last time that there were no phones available at the time to upgrade to! Of course since the Droid came out in the last month I told them that a friend of mine has the Droid and I am not crazy about it (and I am really not) but I would be willing to try one just because it is suppossed to be the latest greatest and that would be a realistic upgrade. Well, they informed me that it was not an option..although it cost the same as the Tour when I bought it? They treated me like I was making up that I had a trackball problem to get a new phone! If ATT service was not soo bad I would change tomorrow! I have NEVER dealt with a company EVER that was soooooo unwilling to work with a lifelong customer! They need to start making phones that equal the minimum specs that they sell...or start standing by their junk phones!

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skippy2622
Middletown, US
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Aug 02, 2011 9:06 pm EDT

I am so sick and tired of Verizon Wireless inability to provide a good customer service people. The entire customer service dept from the phone people to the management personal all SUCK. The Equipment sucks I don't understand how they stay in business

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Svetlasha
Los Angeles, US
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Nov 09, 2012 9:20 pm EST

I had the worst customer service today while dealing with so called "supervisor" of Customer service in Verizon Wireless today. I have Droid thunderbolt phone and less then 6 months ago the phone stopped charging. So I called and had the phone replaced. Now the same thing happened again. I called yesterday (Thursday) and a really nice gentleman advised me that it might be the battery issue and sent me a replacement battery. I have received the battery today, only to find out that the battery is not the issue. The phone is STILL not charging. I called back and was told that the only thing they can do for me is send me a phone replacement and i will get it on Tuesday. Today is Friday so that will be 6 days with out the phone. My issue with this whole thing is that this is the second time this phone needs to be replaced in 6 months! And the first time it was replaced my co worker, who has the same model of the phone, had the same exact issue. There are forums on Verizon about that exact model with people going through the same thing. To make the matters worse, the supervisor did not seem that he cared about my issue AT ALL. He was rude, and obviously couldn't care less that i have to deal with this twice in such a short period of time. I explained to the supervisor that the issue should have been taken care of yesterday when i first called and i should have had a new phone by now instead of a battery that was never the issue in the first place. He said he wasn't the one who talked to me yesterday, so he really doesnt care in a way. I asked if the device can be replaced with some other model, which would be more reliable.. Of course the answer was no. They can not replace my phone at the store either, so I have no choice but to wait for a week to be able to actually call someone. I was not rude and was just looking for someone to help me, but only got someone who obviously doesn't care. I was offered to upgrade another line i have on a plan and get a phone that way.. But why would i do that, to pay more money and sign another contract for 2 years. No thank you! After being treated the way I was today, i want to cancel my all four lines as soon as the contracts are over. I was offered no credit for all the inconvenience, no apology and was talked to like my business doesn't matter at all. So i will take my business elsewhere as soon as I can. And when i brought up the issue that so many people have the same issue wit this phone i was told that i can put in any model of the phone and find a lot of things that are not true written about it. It is true if it happened to me and a friend of mine, to me twice, in a matter of months Horrible customer service. I couldn't be more unhappy with the company.

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judith R malossini
port st lucie, US
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Feb 28, 2013 11:03 am EST
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MYSELF AND i HAVE BEEN CUSTOMERS FOR APPPROX 12 YRS BEFORE THAT AT At&T i prefer verizon & had no problems until now and very unhappy with them, the store told us they werent making the lg phone with out internet so i purchased another and not happy with the phone at all. hate touch screen cant hear phone ring even though set on high ao i miss messages had thet told me a few weeks after buying my phone i went back into the store to try n exchange it i had surgery&didnt know i only had 14 days i was in my 6th day over & they were rude n got the phone i wanted was there they did infact get in! said they couldnt do anything at all or when i called te phone company&there was nothing they would do! we have been loyal customers all these years, to have to be stuck with this phone for the next 2 years i hate does not seem fair as i didnt know it, i was having surgery n couldnt get back, however would have had my husband bring it in.i was under the inpression i had 30 days with At&t i had, however verizon is only 14 days, we ve been loyal customers of verizon to be so unhappy about this!

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mixitupgal
New Iberia, US
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Jan 25, 2012 4:19 am EST

I have on several occasions gone into the Verizon store also spoke on the phone to customer service only to meet up with incompetent personnel working and managers. I had an issue with billing the first time. The other few times were issues with an upgraded phone. No help from the company. Even customer retention was a joke. The only advice I can give is stay away from Verizon. I am a happier customer with Sprint.

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Michelle320
Burkburnett, US
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Jan 25, 2012 3:42 am EST

Its because they don't make the equipment. they only sell the service... and if you call in and talk to them like you sound on you post...no wonder that you dont get good service...

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Fed Up With Crooks
Idaho Falls, US
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Dec 18, 2010 8:38 pm EST

I agree with you they are the worst. I have been with them since they started. Did you ever notice that they do nothing for the long term customers. If you are new they will roll out the red carpet make all kinds of promises and then they have you. Watch your bill for all of those hidden fees that they claim they talked to you about. I had the similar problems with my new droid. They do not stand behind anything. They will blame it on the phone if it is a tower problem. They will blame the billing on you when it was the unethical sales person who added something that was not agreed upon in the contract. Make sure that you really look your bill over because if you go past 30 days and there is something there that you do not agree with, they will say too bad you should have called us when it first appeared. Now you agreed to having it there because you didn't say it earlier. You should file a complaint with the State Attorney General, BBB or Public Utility Commission. You will find that many others have been victims like you. Also google Verizon Lawsuit:

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7:15 pm EST
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Verizon poor dsl service/terrible technical abilities/terrible customer service

For the Culver City, CA, area, which is in the metropolitan Los Angeles area, this complaint pertains to:

1. Quality of Verizon's DSL service (Terrible)
2. Verizon Customer Service for "bundled" customers (both over the phone and technicians) - Terrible
3. Verizon's technical ability to connect/disconnect DSL service without disconnecting the bundled customer's Verizon's home phone land line (Terrible)

I have been a Verizon Wireless customer since before they provided wireless cell service (my account was acquired by them). That is what it is. I've been a Verizon home land line customer for the last 3-4 years. No real complaints. The trouble started when I decided to save money from my Time Warner cable internet, and instead go with Verizon's cheaper DSL service. They were offering a special deal for "bundled customers." Huge mistake. Their DSL service is not even the minimum speed they "guarantee." Six times out of 10, websites would time out and give me error messages. Navigating was extremely slow, cumbersome, and required multiple reboots and tries of 3 different web browsers until one worked. Netflix would only stream standard definition on my HD TV, and downloading an HD movie rental from iTunes on my Apple TV would take anywhere from 4 to 8 hours (I'm completely serious). Also, the day they activated my DSL service, my land line phone service stopped working. No dial tone, and people calling the number would just hear it keep ringing, while on my end, no ringing and no dial tone. The struggle with their ridiculous customer service people involved one person who hung up on me, another who gave me the incorrect window timings, being disconnected (again) while on hold, and an on-site service technician who never called, but the phone customer service people claimed he/she/it had been on site and "had found nothing wrong." Quite honestly, I feel the customer service people are really just trying to cover for themselves/the company and will tell you anything. They magically fixed the problem on their end, and never bothered to explain, while I had no phone service for over a day. They basically punished me for ordering DSL service with them.
That's not the end of it. I have now canceled DSL service with them, and they have disconnected my land line phone service again. They are sending out their technician, when I know for a fact that the problem is on their end.

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4:38 pm EST
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Verizon customer disservice

I just got off the phone with zoey with Verizon cust service and although apologetic she was not able to issue even a partial credit even though I have not been back home since being evacuated by FEMA from. Zone A in the Rockaways -and have not used my service since then - because I did not think of my Verizon service in the middle of the hurricane and call to suspend - just business as usual - the Verizon rep's all said not to worry you are in zone A but when it comes right down to it except for press releases about what they are doing for the affected community it's just business as usual Verizon only cares about separating you from your money whether you receive goods and services or not-whether you are in a disaster area or not it's all the same-

Sent from my iPhone

On Dec 13, 2012, at 3:34 PM, [protected]@verizon.com wrote:

Dear S Friedman,

Thank you for choosing Verizon. I have received your email dated 12/12/2012 regarding Verizon service I know how this can be important. I apologize for any frustration or inconvenience this has caused. My name is Roishawn, and I will be happy to assist you and also review the account to make sure you are getting the best value.

In order to resolve your concerns, please contact our Consumer Sales and Solutions Center directly at (800) VERIZON or [protected]. Our representatives are available by phone 24 hours a day, 7 days a week.

You will be prompted for your telephone number by our Voice Response Unit. To ensure protection of your personal account information and expedite the handling of your request, please have your Verizon account number or bill available.

The department to which we have referred you will be able to assist you. If you have any additional questions, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Sincerely,

Roishawn
Verizon eCenter
*****Simplify your life. Cut the clutter and help the environment with paperless billing!*****

Enroll today at: http://www.verizon.com/gogreen

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8:18 pm EST
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Verizon contract ending date

Verizon Wireless is a crook. I have been a loyal customer for the past decade. I recently ended my contract with them and switched to a monthly service with Boostmobile. They charged me an early termination fee saying that the date i upgraded the last phone was the official contract ending date and the date on the online log in was just for eligibility to upgrade new phone. What kind of crap is that ?
I didnt updated my phone til 4 months later the last time and picked the simpliest flip phone. Now they go by that date to end my contract which extended another 4months...
That doesn't make me happy at all by this little twist in the contract. So i get charged early termination fee for it. I called and complaint and no one seems to get my point. If I waited 4 months after my contract ends to get a new /free phone, why should it extend another 4 months on the initial contract ?

Not signing another contract with anyone ever again. A bunch of crooks.

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Verizon gimmick sales

Verizon Customer Service Promotions are garbage gimmicks . There is this thing about getting service and money back gimmick . Verizon sales person tells me about getting a Visa Card in the mail with cash back with in 90 days . He never explains the rules but tells about the offer . So I fall for it & renew my Verizon Fios . So its way over 90 days . I call and the rep told me that it cancels because I was a few days late on 1 billing cycle . I'm like well would of been nice to have known about the rules but I had never gotten them . The Rep tells me that they mailed it to me . Next day I go to the post office for confirmation of mails from Verizon . The Mail records of everything that I received from Verizon were all my billing statements from Verizon . Each Billing has nothing that shows anything about the promotion rules . Of a Visa Card .

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Verizon frustrations in dealing with verizon wireless fraud dept.

Ive had the worst time with Verizon Wireless - their fraud department veers from comical to borderline incomeptetent. Someone opened a verizon wireless account in my name at an address i never lived at back in late 2011. They received several thousand dollars worth of Verizon service. When i contacted Verizon to explain this was fraud having noted my credit score had been negatively impacted (note, i contacted them, not the other way round), they have "concluded a thorough investigation and deduced it is not fraud". Ive yet to receive a single letter from Verizon to my correct address containing any details of what i owe them, or why it isnt fraud. ive been in touch with the frqaud department on at least a dozen occasions and have even spoken tot he executive relations department. all to no avail - it almost seems like noone over there cares, they're just intent on following their process. So i keep getting calls from debt colectors who leave me alone as soon as i tell them its fraud and give them the police crime #. So Verizon Wireless just move to the next debt collector, and add a few hundred dollars in fees to the bill. Really, Verrizon? If i ddint pay it because i wasnt responsible when it was 3500 dollars, do you think making it bigger is going to change my viewpoint?

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Wowreally78
Lebec, US
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Apr 20, 2023 12:07 am EDT

Fruad department got me as well when I was trying to establish new service. Left me hanging for 4 days Billed me a $143 then said they couldn't give me an account because they couldn't verify my identity after getting all of my documentation bill's. ID. and then said they couldn't verify me instead of getting rid of the bill for the $143. They credited me $87 instead. And said i owed them for the reminder with no service. I don't think so it's not happening going to consumer affairs and the FCC' This is going to stop not my first rodeo verizon barked up the wrong tree on this one

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Brad2972
US
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Aug 02, 2019 3:36 pm EDT

My son has just gone thru the exact same fraud issue with Verizon. I am going to go forward with all the recommendations.

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Pamelyn Kittell Harris
US
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Apr 17, 2019 10:05 am EDT

I recently was a victim of fraud with Verizon and AT & T. I have submitted my documents proving that I have never lived at that address that was used and that I did not open the account. I am in the process of filing a complaint on identitytheft.gov and with the FCC and GA. State Attorney General's Office. There should be a system in place to stop people from opening accounts online. There should be added security measures to make sure that the person opening these accounts have to go through in order to screen out fraud. When I asked them to send me a picture of the driver's license that the person used they refused stating that they couldn't do that. Well, if you are claiming that it is my account than I should be privy to any and all information that the person used to open the account.

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D.A. Brooks
US
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Sep 27, 2017 5:30 pm EDT

I am having the same problem and have filed a complaint with the FCC. Please file a complaint with the FCC online. If this doesn't solve the problem, go to your local news station and seek help. Surely if enough consumers file complaints something will be done.

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queenofmeanest
Houston, US
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Dec 11, 2020 9:57 pm EST
Replying to comment of D.A. Brooks

I had to file a formal complaint against Verizon with the NY Attorney General's office. File an online complaint with the Albany office if possible.

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D.A. Brooks
US
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Sep 27, 2017 5:28 pm EDT

I am experiencing the almost exact same thing. There should be some legal way for the consumer to resolve this matter. It would be great if the federal government would put an end to these fraudulent claims by Verizon against innocent consumers who have NEVER opened an account with them. This is insane and it feels like a horrible nightmare except it is real.

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MikeAbdalah
US
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Mar 24, 2017 9:12 am EDT

Verizon did the same thing to me. they claim I owe them over 2 thousand dollars but I never opened an account with verizon in my whole entire life. I contacted them and they said I have to make a police report and post it on there fraud website along with other documents. when I went to the police to make a report they asked me for account information which I didn't have and told me that I have to get all the information about this account before I can make a report. I called verizon fraud dept. and asked them for account information and they refused to give me any information besides the account number, and told me to tell the police officer to call them and they will provide the him/her with the needed information. I went again to police dept. and told them what the lady from verizon told me and the police officer refused to call verizon and told me that is not his job and that verizon must give me the information since they claim I am the owner of the account. I called verizon again but they refused to give me any information saying that this is their policy since the account is beeing reported as fraudulent account. and since that time I have not been able to do anything. But I have been thinking that someone has to put a stop to all this, and I am thinking if some how all the people that have been victims of verizon fraud account get together and sew them that would be the way to go. I am thinking on how to get a whole group of victims and I know there has to thousands of them out there after reading this post and other posts on the web. I will not rest till I get them back because they ruined my credit and I refuse to pay for something I didn't do.

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D.A. Brooks
US
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Sep 27, 2017 5:26 pm EDT
Replying to comment of MikeAbdalah

I totally agree. Your post sounds almost identical to my recent experience with Verizon, and the federal government is not doing anything at all to protect the consumer. Verizon is a company that I have never had any business with at all, yet I have to prove that I have been defrauded. How is this possible when I do not have an account number or any other pertinent information to disprove their claim. I filed a complaint with the FCC, but the next complaint level will cost me over $200 to file; If this company does not remove this fraudulent claim from my credit report, I plan to file the next compliant level as well as seek legal representation to handle this serious injustice. In fact, since our experiences are so similar, I am wondering if someone inside of the Verizon Company is deliberately opening fraudulent accounts. I mean how else can this be explained; they continue to open accounts using the names of consumers who have never ever opened an account with Verizon. The fraud department is a joke. They do not seem concern with finding the truth. The burden of proof should be on Verizon. The company should have to send the consumer who is being defrauded a copy of the original sales agreement/contract so the consumer can verify that the signature and other pertinent information is not correct.

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queenofmeanest
Houston, US
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Dec 11, 2020 9:56 pm EST
Replying to comment of MikeAbdalah

File a formal complaint of fraud against Verizon's executive office with the NY Attorney General.

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k1234b
San Diego, US
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Apr 17, 2013 7:59 pm EDT

Wow I had the exact same experience with Verizon fraud as you dcharrison111. I randomly began receiving bills from Verizon last year around November. I have had AT&T since I was in high school and had never even thought of switching providers. I called and they started "investigating" my case and eventually decided it wasn't fraud... The same person whole stole my identity also opened accounts with Sprint and T-Mobile. Both of these companies almost instantly dropped their charges once I showed them a police report. But to this day I still have a mark on my credit from Verizon. They simply refused to acknowledge the evidence I had proving I did not open the account. Whats even more ridiculous is that the phone what purchased in Florida. I live in California and have never even been to Florida! It's like a nightmare that will never end...

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queenofmeanest
Houston, US
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Dec 11, 2020 9:55 pm EST
Replying to comment of k1234b

File a formal complaint to the NY Attorney General.

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thisman
New Rochelle, US
Send a message
Oct 31, 2012 4:53 pm EDT

Why don't you collect from Verizon and it's gang of collectors? C&D them, collect evidence, then sue them and win $1000 per infraction.
start here
1-what to do when you are contacted by a collections agency.
2-your rights under federal laws FDCPA and FCRA
3-Validation of debt (VOD), cease and desist (C&D), CMRRR
4-Your state's Statute of Limitations (SOL) on debt.
5-post your questions at debtorboards dot com if things get thick

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9:37 am EDT
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Verizon vz navigator - customer service

I got a phone upgrade a year and a half ago and the GPS has never worked right. I went back the same week and complained and the guy in the store redownloaded it and told me it should be fine. It wasn't. I have called Verizon so many times and complained about its functioning that I can't even count them. I have returned to the store where I bought and complained about it so many times I've lost track. I've been to the stores with "advanced technicians" over and over and over again. Last night the young male "advanced technician" told me, "The GPS unit inside the phone itself is defective. You need a new phone. Unfortunately, your warranty has expired and I can't give you one for free." Really.
I informed him I am not going to buy a new phone since I have been struggling with this one for a year and a half, I will continue to struggle with it until my contract expires, and then I will get services from another company. He said he was sorry to hear that. I told him that since he is the first person to be honest with me, I'm not mad at him, but I am done with Verizon with over this.

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Fran Melanson
US
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Dec 28, 2015 12:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My complaint against this program is the change it makes for night. The lettering against that background makes it IMPOSSIBLE to read streets names. Keeping it the same as day is easier to read when driving at night.

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Penny W
US
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Oct 16, 2015 4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just drove from Albuquerque to Denver using the Verizon Navigator app. It's a pretty straight-forward trip, but we needed it for once we got to Denver and had to navigate the interstates to get to our hotel. Navigator screwed up at the very end and we ended up with a trip that was 15 minutes longer than it needed to be. On the return, we thought we would give it another shot. We had decided to stop in Trinidad, CO and make the trip over two days. We had a really easy trip and again, just needed Navigator to get to the hotel. Navigator took us to a warehouse about five miles away from the Holiday Inn we were seeking. We actually stopped a guy on the street (who I think was homeless) and he directed us correctly. Are you kidding me?

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2:09 pm EDT
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Verizon lack of accessibility to my information (it is mine isn't it?)

My phone was stolen and when I called to have Verizon track my phone (a service that is paid for in my contract) and when I told the gentleman where I was, he laughed at me and said, m "If you only knew how close you are to it, " but said he couldn't tell me where it was. When I called to file a claim to get a new phone, I received very little help and in the multiple hours I spent on the phone with the claims department and customer service, I was hung up on 4 times. With a password, all of this could've been avoided; however, that was a "breach of security". I missed out on a job opportunity because I will not receive my phone until Monday and the phone number that I needed couldn't be released to me except by text message (to my stolen phone) or snail mail (which I would receive some time next week.) im a masonry contractor building mostly Lowes, schools, and Walmart. Glad my Uncle had his phones and contacts when they called him to build Alltel Arena. I need this problem is resolved today. should you decide to correct this problem you can send my contact list to [protected] / [protected] Please remember contracts are to protect both parties.

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On October 12, 2012 I received a letter from Verizon/Fios with an offer of 6 free DVD rentals at Redbox if I would call [protected] and listen to their presentation on Fios. At the conclusion I was told that I would receive an email with the Redbox "codes" for the free movies. On Wednesday October 17, five days later. I called Verizon at [protected] and...

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Verizon fraud

this company only cares about one thing and that is money so if you are looking for a phone company to do business with you better look else where they ripped me off by overages that never happened look out folks the big thief is verizon

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Valerie
Valerie
US
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Aug 31, 2008 7:10 am EDT

My last two Verizon bills had a charge of 12.95 added to it. It said coast to coast voice mail. I don't use that service. I will file a complaint with the FCC if it is not taken off of my bill. Anything to screw the consumer. I am tired of it. I try and be frugal and there is always some co. or someone up to no good. I have automatic billing and I am sure I will be going through the meat grinder the next couple of weeks. I will cancel verizon next year regardless of the outcome. In fact I don't need a cell phone.

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BEAVER
Rialto, US
Send a message
Sep 07, 2010 6:30 pm EDT

RECIEVED A CALL THIS MORNING.AT MY HOME RESIDENCE..SEPTEMBER 7TH, 2010...THE CALL WAS STATED THAT SOMEONE AT THIS ADDRESS:1680 W. RIALTO AVE..FONTANA, CALIF.OPENED A VERIZON ACCOUNT IN MY NAME WITHOUT MY CONSENT.IN THE YEAR 2009 I LIVE AT 647 W VALENCIA ST..FOR OVER 40 YEARS...I DO NOT KNOW ANYONE FROM THE FONTANA ADDRESS...no one!

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Mr T
US
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Oct 10, 2010 5:51 am EDT

I had a pin no on my account, when my mail was stolen.they aloud 800.00$ worth of downloads without the pin no. They keep sending me a bill, that get higher. which is mail fraud, falsifing a report and, document fraud.

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Jorge Castellon
Elmwood Park, US
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May 24, 2013 8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

VERIZON IS HUNGARY FOR MONEY LIKE MANY CABLE COMPANY, NO REGULATION FROM THE GOVERMENT ABOUT OLD AND POOR PEOPLE, THEY NEED ENTERTAINMENT...

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CitizensRise248
Gainesville, US
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Oct 16, 2012 11:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I suffered a 2yr contract with Verizon several years ago. They messed up from the time I ordered the phone to the end of the contract when disconnecting the service. The business rep never returned calls or responded to emails. It took several weeks to get the phone and get it activated. One horror after another. When the contract ended I left them quickly and was happy about the last mess up. The rep ended my service earlier than he was supposed to, so Verizon had to give me a refund. I went to alltel and walked out the door talking on my new phone and the service was awesome, THEN, they sold out to Verizon. You better believe when my 2yr contract was over, I got out of dodge. No more verizon nightmare for me.

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Verizon reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Vezion mobile wireless service was posted on Jun 20, 2025. The latest complaint Holiday promotion "buzz on us" was resolved on Feb 06, 2023. Verizon has an average consumer rating of 3 stars from 1269 reviews. Verizon has resolved 478 complaints.
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