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Verizon Communications

Posted: Jun 16, 2017 by    

disappointing interaction with verizon online chat employee

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Verizon Customer Account Number: 585669344-00001

I have been a happy and satisfied Verizon customer for over 10 years. My phone is dying and Verizon wants me to buy a new phone. I spoke with a company rep on Verizon chat and explained that I do not want to leave Verizon but Sprint is offering me the same plan with a new phone for the same price I pay just for my Verizon plan before a new phone. I have included the chat conversation. After being a loyal customer for 10 years I expected a little more from a company I've paid over $10, 000 to. The representative's screen name is Pattrina.

Your chat recap

Reference number:
753606662882143588

Chatted on 06/16/2017 at 17:04:46

Verizon
Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
You
My phone is dying & I'm being offered a Galaxy s8 & the same plan I have on Verizon by Sprint for the same price. With Verizon I will be paying more by getting a new phone. Sprint 2yr 2gb plan is only $45 plus $15 for the phone. Verizon would be $60 plus new phone cost. I do not want to switch but I dont want to pay more
Verizon
I am sorry to hear you want to switch carriers
You
I have been with Verizon for over 10 years
Verizon
What if i get you a better deal
Verizon
I can get you the 5GB for $4.11 less than what you now pay
Verizon
With this 5GB your new bill would be $71.90
You
I don't use 5GB a month. I pretty much want to keep what I have price wise but a new phone with Verizon would be an additional $15 - $20 month.
You
I know it doesn't seem like a lot of money, but if I can get the same thing at Sprint for less why wouldn't I?
Verizon
Verizon is better and better matters
You
Yeah, but $500 over 2 years matters too
Verizon
The 2GB on the New Verizon Plan is $35.00, the line is $20.00
You
I don't know why you guys do that ... just say the 2GB is $55. Sprint is $45 total
Verizon
You know that you'd have to pay for your sim card taxes with Sprint?
Verizon
Sprint is still behind in their network build-out & their Sprint LTE Plus network is only available in 150 markets. Our LTE network is available in 400+. Sprint has a small network footprint and the data included in these plans is only on-network, the off-network roaming is limited to 100MB/month.
You
What I am saying is Sprint will charge me $60 for same plan & the Samsung Galaxy s8 .. Verizon is going to be $60 plus new phone costs
Verizon
Does that $60 include taxes? Insurance?
You
No, taxes are not included, just like they are not included in my $60 Verizon plan. I pay $75 a month to Verizon ... the same I would pay for the Sprint deal with a new phone
Verizon
Would you like me to continue with this competition?
You
I'm not seeing any competition. You are telling me that I can stay with Verizon after $10 years and pay more than Sprint
You
I just wanted to see if there were any options. No big deal
Verizon
Thank you for the information.
Verizon
There is a promo going now when you purchase a new device you get $100 off
Verizon
Checking to see if you are eligible
Verizon
Are there any additional questions I may help with?
You
I've been a Verizon customer for over 10 years. Never missed a payment ... & the best you can do is tell me that Verizon is better. Good job Pattrina. I am sure the company would be proud of you.
Verizon
I was not done with this

Thanks for choosing Verizon Wireless.
Complaint comments Comments (0) Complaint country United States Complaint category Mobile & Cell Phones

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