Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Verizon Communications / disappointing interaction with verizon online chat employee

Posted: Jun 16, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
United States
Verizon Customer Account Number: [protected]

I have been a happy and satisfied Verizon customer for over 10 years. My phone is dying and Verizon wants me to buy a new phone. I spoke with a company rep on Verizon chat and explained that I do not want to leave Verizon but Sprint is offering me the same plan with a new phone for the same price I pay just for my Verizon plan before a new phone. I have included the chat conversation. After being a loyal customer for 10 years I expected a little more from a company I've paid over $10, 000 to. The representative's screen name is Pattrina.

Your chat recap

Reference number:

Chatted on 06/16/2017 at 17:04:46

Thank you for contacting the Verizon Wireless Chat Team regarding your account. How can we help you today?
My phone is dying & I'm being offered a Galaxy s8 & the same plan I have on Verizon by Sprint for the same price. With Verizon I will be paying more by getting a new phone. Sprint 2yr 2gb plan is only $45 plus $15 for the phone. Verizon would be $60 plus new phone cost. I do not want to switch but I dont want to pay more
I am sorry to hear you want to switch carriers
I have been with Verizon for over 10 years
What if i get you a better deal
I can get you the 5GB for $4.11 less than what you now pay
With this 5GB your new bill would be $71.90
I don't use 5GB a month. I pretty much want to keep what I have price wise but a new phone with Verizon would be an additional $15 - $20 month.
I know it doesn't seem like a lot of money, but if I can get the same thing at Sprint for less why wouldn't I?
Verizon is better and better matters
Yeah, but $500 over 2 years matters too
The 2GB on the New Verizon Plan is $35.00, the line is $20.00
I don't know why you guys do that ... just say the 2GB is $55. Sprint is $45 total
You know that you'd have to pay for your sim card taxes with Sprint?
Sprint is still behind in their network build-out & their Sprint LTE Plus network is only available in 150 markets. Our LTE network is available in 400+. Sprint has a small network footprint and the data included in these plans is only on-network, the off-network roaming is limited to 100MB/month.
What I am saying is Sprint will charge me $60 for same plan & the Samsung Galaxy s8 .. Verizon is going to be $60 plus new phone costs
Does that $60 include taxes? Insurance?
No, taxes are not included, just like they are not included in my $60 Verizon plan. I pay $75 a month to Verizon ... the same I would pay for the Sprint deal with a new phone
Would you like me to continue with this competition?
I'm not seeing any competition. You are telling me that I can stay with Verizon after $10 years and pay more than Sprint
I just wanted to see if there were any options. No big deal
Thank you for the information.
There is a promo going now when you purchase a new device you get $100 off
Checking to see if you are eligible
Are there any additional questions I may help with?
I've been a Verizon customer for over 10 years. Never missed a payment ... & the best you can do is tell me that Verizon is better. Good job Pattrina. I am sure the company would be proud of you.
I was not done with this

Thanks for choosing Verizon Wireless.
Complaint comments Comments (0) Complaint country United States Complaint category Mobile & Cell Phones

Post your Comment

Pl Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Verizon Communications Logo Verizon Communications
Customer Care Service
1300 I Street, NW, Suite 400 West
District of Columbia
United States - 20005
+1 212 395 1000
+1 202 789 1432
View Full Information
Contact Us

Reply to