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Verizon / we don't care, we don't have to!

1 United States

At 10:30 AM this morning (Thursday June 20), I called the number Verizon publishes for their Northgate Kiosk and Northgate store. http://www.verizonwireless.com/b2c/dispatcher

The phone rang for 6 minutes but nobody answered. This is not uncommon, they often appear understaffed, and that can be understandable. However it seems like robbery that Verizon has billed me for those 6 minutes.

Since changing is costly and time consuming it seems like the old Ma Bell slogan "We don't care, we don't have to."

Thanks,
Tom (long time customer).

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