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USAA - Auto Insurance / low balling on claims

1 Colorado Springs, CO, United States

Have been a good customer for 8yrs, my car was taken out by someone, not my fault. It didn't look that bad as far as damages go, but USAA will claim a total loss in order to save themselves money. They will offer only half of your cars actual value knowing that the customers options are very limited, short of paying a lawyer more than what it's worth. With only half of the cars value, I couldn't replace the car with the same model and had to buy a new car.

2nd issue, USAA can cut your on-line access to your accouts anytime they want and they do. If there's any problems, they will punish you by doing this and make you feel very unwelcomed there after, very rude. If you like doing all your business on the phone and treaded like dog poop, here's your company.

I will be taking my business else where and I have life, auto, and home insurance, equity & car loans that they will be loosing. They must have too many customers in this poor economy, because they think they can afford to treat customers so badly. Terrible company.


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