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University of Phoenix / not returning financial aid dispersed to them

1 31Phoenix, AZ, United States Review updated:
Contact information:
Phone: 605-387-3136

My husband and I attend 1 class at the University of Phoenix online program. We filled out financial aid and they received dispersments in the amount of $14, 000 on April 10th. My husband decided schooling did not fit into his schedule at this time because of the demands and withdrew from the program. I was unsatisfied with their MBA program so I transfered over to Kaplan University. The University of Phoenix not only received my husbands and my financial aid. Not only did they NOT apply our dispersements to our bill, they have put us into collections, and they will not talk to me about returning the funds to the lender. I have called several times asking them when they will be returning the funds, which they have to legally return them to the lender within 30 days, but they hang up on me. So, they have our money, they won't send it back to the lender, and they have put us into collections.

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  • Le
      18th of Jun, 2008
    -1 Votes

    .During the month of December 2006 I received a phone call from a representative of University of Phoenix Online. The person on the phone explained to me that I would be able to go to college fulltime, which I have always wanted to do. I asked only the questions I new to ask and those consisted of how much will it cost me and is the diploma credible. I was told the college is credited and many students have graduated. I was so excited…finally, I to can attend college! I have always had a love for business so I signed up for the associated program of business. The man on the phone who turned out to be my enrollment advisor walked me through all the paper work including financial aid. When my first day of class arrived a few weeks later, I was very eager to start my new challenge. I was so proud of myself and so was my family. I attended University of Phoenix from January 07 to September 08. During the month of September, I decided to call Sallie Mae to see how much I owed them. I was stunned when I was told more than nine thousand dollars. The following day I started to ask friends and co-workers how much their first year of college cost them. Most people I asked attended community colleges for their first two years. I was stunned to find out that they were paying an extremely lower price. The next week I spoke to my enrollment and finance advisors to let them know, I had chosen to terminate my attendance with the University and pursue my educational goals at a more cost friendly college. I requested a copy of my official school transcripts and took them into my new college a few weeks later. I started doing some research on University of Phoenix and found out there are tons of former students claiming faulty, inaccurate information by the University. I also learned that University of Phoenix is not AACSB accredited. I also found out that University of Phoenix is a for-profit college. Their advisors make commission on how many people they enroll. Once I learned this, I started to look at my statement though the University. I was never told how much classes would cost and was never given a booklet about classes and prices. All I was told was not to worry because I qualified for financial aid. I never even got a chance to pick my classes. I started a class one day and directly after the final exam started another. University of Phoenix online charges $885.00 per class and $70.36 for course materials. I found out today 06/18/2008 from my new college that none of my credits from University of Phoenix will transfer because they count as technical courses. I have to start all over as a freshman! My new college, Lone Star Community College, is willing to look more into my classes to see in they can get any of them to transfer and they told me to get a copy of my course syllabus from all ten courses I had taken. I called University of Phoenix for the records but they told me they have no access to the materials. I asked if they could give me the contact information to all my instructors but they told me again they have no such records. I am heart-broken! I have spent over nine thousand dollars and year of my life on a fraud. A fraud that is broadcasted everywhere. I am not the only former student that has been let down by an institute that claims they are here to help better their people lives.

  • Ha
      17th of Jul, 2008
    -1 Votes

    I agree with the person that post this complaint. I too had a bad experience with this school. I was enrolled with UOP for two weeks before terminating enrollment. I recieved a bill for $ 520.00. UOP charged me for online books which after ending enrollment I no longer had acess to. I advised anyone that may consider enrollment with UOP to take time and check into other schools. Troy University is a good school to check out.

  • Na
      20th of Aug, 2008
    -2 Votes

    I also attended UOP and took one class. After abot two weeks, I realized that I did not want to continue due to their price and the fact that they are not accredited. Instead of withdrawing me, they convinced me to stay in the class or I would be responsible for the cost of the class (waste of money). I have not had any other problems with them lately other than the fact that they keep bugging me wanting to know why and if I want to come back.
    Anyway, I agree with the last post. I attend Troy University now at their e-campus. It's ok so far. My ony issue is that staff is slow (especially financial aid) seems like they do not have enough manpower to deal with the number of students and campuses that they have.

  • Sh
      22nd of Aug, 2008
    -1 Votes

    I had completed a class then dropped the next one and they did not apply my loans to either and turned me into collections for 1900 dollars and my lender has not received the funds back and i am payingon the loan currently!

  • Cr
      15th of Sep, 2008
    -1 Votes

    You all need schooling to learn how to spell and do some preliminary research.

    You don't get loans for free - you have to sign a promissary note to that effect - I see you left that bit of information out.

    Accredited- You FAIL! Obviously you didn't do your homework before you started classes.

    School is hard and time consuming - I feel so bad for you that you want to have your padded bottom pampered. It takes time, money and dedication at any school to get educated.

    Like so many people in society today - your looking for the free handout without wanting to work for it.

    Quit your ### and admit you want to have a handout given to you. Only you found out this isn't how it is at this school.

  • Si
      7th of Feb, 2017
    +1 Votes

    @crks You, sir need to check your own spelling and grammar before you poke someone else about theirs! You also need to attend school (go back to first grade where you learned to spell). You did not spell Promissory Note correctly, nor did you use the word "your" correctly in the sentence "... your looking for a free..." It's supposed to be you're; a contraction for the two words "you are" which would make the sentence correctly (without contraction) read " are looking..." It is NOT the possessive pronoun your, as in yours, mine and ours. Besides, you are missing the point completely about what these people are saying. Why are you even on this site? Do you work for UOP? Apparently you do because they allow people that didn't complete first grade to attend their college.

  • Dy
      28th of Dec, 2008
    -2 Votes

    Now that's certainly an educated response. It's not a hand-out that we want, it's justification of erroneous charges. . . can you supply that?

    The facts are clear; an agreement was reached by the student and the UOP. UOP would supply an education and the student would pay for the education, in some cases via student loan. When the UOP fails to supply the product that they are charging for and yet receives and absorbs full payment for that service and/or product, UOP is responsible for returning the unused portion of that student loan to the loan source.

    Maybe "you all" need "schooling".

  • Si
      7th of Feb, 2017
    0 Votes

    @dyoung Still missing the point. This guy or gal is saying that they are NOT "returning the unused portion of that student loan to the loan source" -- or to anybody-- they are keeping it.

  • Li
      5th of Mar, 2009
    +1 Votes

    I disagree with jonnyas. I attended UOP and graduated early. I had an excess on my account that was mailed to me (which I haven't received yet) and was later told that the money needed to go back to my lender, Wells Fargo per their request. When I contacted Wells Fargo I was informed that no such request was made or is ever made once loans are disbursed. No repayment was received from the school either. I did not drop out I did my work and earned my degree. I have no problem paying my loans . . . this is not a handout that I am asking for. The school is asking that I repay them for the refund to the lender which was not requested by the lender, so essentially I am being charged for classes that I did not need and did not take. I confirmed with the lender that they never ask for the money back. According to the university's refund policy if prior notice is given to the school regarding the discontinuation of classes a 100% refund will be awarded. The school had over a month of notice that I would not be attending those two math classes and I am still being charged. I also suggest to anyone else to look up their refund/tuition policy at There is information regarding refunds depending on how much of the class was completed. When I looked into my account history this refund due to me makes it an even $0. The money that they are asking of me means that they are charging for services not rendered. My husband works for a law firm and is doing some background research for me.

  • La
      27th of Apr, 2009
    +1 Votes

    I am getting the shaft too and I cannot get ahold on any of my advisors. They are issuing a Refund-Lender Debit memo for over 3000 dollars that they are now charging me for. This is my last year at UOP and this has never happend. I have never dropped a course and the math classes I failed (then passed later on) were paid for out of my pocket during the 07-08 school year. I am confused, hopefully this gets worked out. Any Advice?

  • Uo
      9th of Sep, 2009
    -2 Votes

    I agree. This happened to me too. I was in my last class before finishing my degree and a rep called me advising me that I could not get my degree because the re-financed my financial aid, saying I owed them 1423.00!!! I was furious because I was on my honeymoon in Las Vegas wasting time trying to turn in a [censored]in sorry a$$ international business final and the damn class would not even transfer over to my new college! I been dealing with Realiance collection agency and none of the counciler called or helped me in any way throughout the entire two years, seriously. I knew more about stuff than my advisor knew. Not to mention, those [censored]ers had the nerve to call me after I paid off the account to purse my bach program with them, same nice voice, same motivated sales advisors. I'm luck 'I dnt writt sentennises lick this', no thanks to UOP. Good thing I was already a well established, young 24 year old African American male, who had the fiances to charge them to the game; however, please dont be fooled by the cute chicks that send you emailed pictures of them, or the reps who said they are almost finish thier degree program because I google searched one of the advisors in the phoenix area and he was on Facebook saying 'I hate con-ing the customers at my job'. UOP helping change lives. Good quote, Yea Right.

    G.D., AAB Graduate of UOP Aug. 2008 or is my degree not even creditable???

  • Pr
      13th of Sep, 2009
    +2 Votes

    Everything seems to end up at money!!! Apparently you all did not take the time to read your Master Promissory Note, your rules for keeping your financial aid in good standing, or your student responsibilities. There are processes, rules, and regulations that are not governed by University of Phoenix, but by the FEDERAL GOVERNMENT who are giving you your loans and Pell. You all signed these rules and regulations when you did your FAW and FAFSA ( Financial Aid Website and I hope to God you all know what FAFSA is by now). If you are out of attendance for more than 29 days you must submitt a leave of absense, if you fail a class financial aid will not cover it this must be paid out of pocket, if you do not complete a class whatever portion is taken you must cover that out of pocket because financial aid will not cover partial classes, if you do withdraw or do not do a leave of absence your financial aid is returned to lender, and the BIGGIE if you do not stay enrolled for at least your first set of classes financial aid will not cover because you are required to take so many classes for financial aid will cover. If you do happen not to complete at least half of the financial aid year then you will be billed because financial aid will not cover a partial student. This is not free money even the Pell that most people see as free money is not free money. It is earned and as long as yoou maintain your grades and all the rules are followed then you are able to receive it if it is not followed then it goes back and you and you alone are responsible for what you owe the University of Phoenix. It is no secret we are a Private for-profit university. Go to the website and look at the company history it tells you this. It is just crazy how all the complaints are mainly about money. It is not about how much the school cost you are pissed because you did something that caused your money to go back to the lender or something of that effect and you did not receive a disbursement, BOO HOO!! Cry me a river. To speak of accreditation. SCREW AACSB accredited University of Phoenix is Nationally Accredited, much better. And to let you know why your "community college" would not take the credits it is because the University of Phoenix is upper division courses and community colleges courses are all much lower division. You might have well been going back to high school. I just coordinated a commencement ceremony for 300 graduates yesterday and we graduate thousands of people a year with degrees they can use while teaching them how to work in the real world. In my opinion you all need to get over yourselves and take responsiblility for your actions that caused you to not receive all your financial aid and pay out of pocket expenses.

  • Jc
      8th of Nov, 2009
    0 Votes

    I agree that working hard in school to get an education is important. But have news if the school puts you into a big stafford loan that you cannot afford to pay back back you are in trouble. Because I dropped them and sent back the money. And my local college Georgia Perimeter got me a pell grant ( which I don't have to pay back), which I also really do appreciate. And I have been to a technial college and I do know the way the econonomy is that the school does not promise that you will get a job just because you went there. And the university is good at brainwashing people. Good luck I hope you get a job and have the money to pay the big loan that they brainwashed you into paying back. This is from an older and wiser person. Take care.

  • Al
      2nd of Feb, 2010
    +1 Votes

    Do your homework before you complain. you cant just drop out after starting and expect to get money back. You signed up for the loans and grants to go to school, not to have money to blow. The government is nice enough to give you money to go to school, not for you to drop out and expect a refund to go blow at the mall

  • Je
      11th of Feb, 2015
    +1 Votes

    I am a neutral standing here, but some of your comments have me worried. I graduated from the University of Phoenix with my Associates Degree in Health Care Administration. I am guessing I am one of the lucky ones. I never had a problem with my finances throughout my program. I did not have a problem with my courses either. I did have to take out student loans that were kind of hefty but I just assumed that was the price of being able to work from home. I enrolled shortly after graduation into the Bachelor's Program from Healthcare Management that is also a certification track. I even failed my very last class in my Associates program and because I had not received any financial aid for that current year, my financial aid adviser was able to get me a partial pell grant for that year. The total cost of the class was like 1, 800 and course materials were around $100. The partial Pell Grant was about $2800. The grant was applied and I went sent the excess funds. I honestly have not had any problems throughout my time with them. I feel very fortunate regarding all the responses on this page. I went to my local hospital when I began my first courses at the University and had hear that my degree would not be credible. I went to the administrator's office and she kindly spoke with me. I simply asked her if she would consider or think anyone would consider my degree credible when I graduated. I told her what I had heard. She stated to me that as long as the school is accredited it is credible, but more importantly, if the school is able t receive financial aid for students it is most definitely credible. The federal government and financial aid services will not fund financial aid for students if the school is not credible and accredited.

    - Feeling Lucky & Thankful!

  • Lo
      25th of Aug, 2015
    0 Votes

    The cost per class is $1230.00 and $135.00 for course materials for the Associate's program.

  • Ki
      23rd of Sep, 2015
    -1 Votes

    Classes are now 1647.00 and books are 148.00. I went through my Associates for Human Resources and graduated. Went on to my Bachelor's program in May. Have had nothing but threats, being ignored, to funds sent back leaving me owing for a class. Right now, $7525.20 is sititng in their bank drawing interest daily since I got fed up with their stuff and withdrew on Monday. I filed to take over my own funds instead of them and was told everything in place. I had funds received in June from Pell to cover a class. Class was paid leaving and excess of $300. In August my finance advisor sent those funds back and now owe for the class. Being in a new year for finance I now owe the class in June. Don't tell me this school is not just using people for money. My money sits in their bank gathering interest daily. I was told by 3 finance advisors that the money would transfer to my bank account in 7-10 days and then on sept. 21st was told my finance advisor blocked them from sending the funds to my bank and I could not take over my handling of funds until March 2016. Once again they are holding those funds in my account and telling me I owe the school money now. If I could find a attorney to handle this situation I would sue the hell out of University of Phoenix!!!

  • Cl
      1st of Nov, 2015
    +1 Votes

    I have attended UoP for 4 years now. I completed a Bachelors of Science and returned for a Masters. Since I have been enrolled I have never once had a problem with financial aid or receiving a proper education. If your only complaint is that you cannot get a job then you have not taken the time to apply yourselves and find one. If it is because people are telling you that the school is not accredited that too is because you have not taken the education you received and applied yourselves. If you feel that you have not learned anything then more than likely you have not. The benefit to studying at home and in your time is just that you are taking the initiative to learn and understand something at your own pace. If you feel this is beyond your comprehension then you belong in a more traditional environment. With great success I have found a lasting position and applied in a traditional college to start my PhD without any issues along the way. If you wait till the last minute to take control of your finances then that too is your issue. I noticed that my scholarship was not applied to my account but to find out that it was attached at the end of the term. I began researching this within weeks of being told I was receiving this and my advisor requested an audit on my account. Though once I graduated the money was told and sent to my checking account within weeks of graduating. My suggestion to a great number of you is to stop pointing fingers and looking for someone to blame. Those who dropped out and/or found another college its not the college it is you because your grammar is awful!!! Kim if an attorney will not accept your case it is because they do not feel you would win. Most attorneys even state they will not charge unless they can win your case and those who charge by the hour do not feel it is worth their time.

  • Ni
      25th of Apr, 2016
    0 Votes

    Negative vs. positive feedback here... Wow! Not all of us have it so easy and we all have civil rights! Everyone has different situations and it's so easy to judge. Assuming they don't want to pay. I have to say University of Phoenix are Frauds. Similar situation as well for me they did not send me the rest of the loan money that was suppose to be dispersed to me. Mind you I was paying them back and documents were not sent to me for me to sign. I was taking online courses and even when I finished taking classes no documents were sent to me just the payment booklet. All of a sudden after 7 years an apparent debt is on my credit report for the full amount of my student loan. What! It's not Sallie Mae my loan provider mind you but US Funds that bought all there debt accounts as well as several other companies like Navient to name a few. U.O.P. does not want to send me my statement and these companies continue to send me debt letters like there is no tomorrow and none have any accurate information. But they all continue to call and no one wants to help. I have disputed several times with the three major Credit Bureaus and no luck. AVVO a site to write to lawyers for suggestions added to sue. But why can't U.O.P help? Please not them they got paid after I gave them my social security number. Anyways... I will figure it out... We are all human aren't we? Check out these sites maybe they can give you an idea with what your dealing with. Good luck! video

  • Ie
      20th of Mar, 2017
    0 Votes

    Can you tell me how much was the withdrawal fee? Because I've attended school online at University of Phoenix for only 1 week and I'm deciding to withdraw from the school.

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