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University Of Phoenix Online / charged for classes I never attended!

1 United States Review updated:
Contact information:

I signed up with a rep named Micheal Dudding. There were some issues with the number of credits I could bring in and my financial aid limit. We were working through these issues. I was to start classes the following week. Mr. Dudding and the financial aid advisor called me and told me I should log in to get familiar with the site. Play around with the way the site worked and so on. I followed their instructions.

Two days later they had me log into the site again, I did.

During this time information was made available to me from another source that the program at Phoenix would not work for me. I told Mr. Dudding I was withdrawing. I received a bill for 353 dollars for a class I never attended. The woman on the phone said I had logged in twice and that constituted attendance. This is a scam and I think someone should address the way Phoenix University does business.

They are actually trying to get me to pay for the first week of classes of which I did not attend.

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  • Di
      12th of Mar, 2008
    -1 Votes

    I ordered a sample of hoodia fen. the company billed my account 79.95 and sent me weight loss pills. I only wanted the sample for 3.97. I cant get anyone to answer the phone number i got from my bank account statement. The company on my statement says performance products usa,but the package says performance health usa. neither of which takes me to a link for hoodia fen. their address is 3549 N University Ave STE 375 provo utah 84604. What can i do to get this charge removed from my account. I am afraid if i send the package back i will never hear from them again. The number i call has a answer machine i have left 4 messages. 1-888-289-8740 What can I do next?

  • Ma
      12th of Mar, 2008
    -1 Votes

    I ordered the free trial for 3.95 too. First of all I want to know what the heck 5 days worth is going to do anyone! And you have to unsuscribe or they WILL bill your account. I have been freaking out for the past few days because the website THEY told me to go to, to unsuscribe didn't have anything about unsuscribing! I just found it though. Go to and at the VERY bottom with all the rest of the links is an unsuscribe button. I hope they give you your money back and I hope this helps you from losing any more money.

  • Ve
      16th of Apr, 2008
    -1 Votes

    I wish to cancel my order for the green tea supplment and I am not sure I am at the right place to do that, am I?

  • Ka
      18th of Apr, 2008
    +1 Votes

    From: Karen Basany []
    Sent: Friday, April 18, 2008 4:57 PM
    To: 'Vanessa Leon (Financial Svcs Representative)'
    Subject: RE: 9017603937

    I just checked my bill online and it is wrong again. This is the 3rd time on billing mistakes.

    1) At the beginning (summer 07) when I paid in full because the government ran out of funds. I got a call from Kelly Gibson saying that I owed more money even when I paid in full (without government TA). She did not even apologize for the mistake.

    2) I recieved a letter dated 10 Feb 08 stating I owed over $2300 and it scared me. It took me a while to realized that it was 5 tuition assistance forms improperly processed. I visited my education advsior and she informed me that the government will not reimbuse me if I paid. I will also be writing a comment saying that University of Phoenix can not process US Air Force government forms correctly. My advisor told me there was another lady at our Air Force base who had the same issues.

    3. Then today, I got another phone call saying I owed $1100 for MDA 570 and the tuition assistance form of $562 that I sent over on 25 March was recieved but not processed. I had paid $900.00 but Vanessa Leon had the nerve to tell me that I owed but the full amount but she could not count on the government TA form until week 3 of MBA 570. (MBA s70 stated 8Apr 2008) I have not even had MBA 570 week three class. I do not appreciate the harrassing 2 phone calls especially when my bill is not right nor the online system.
    I had paid $800 into MBA 570 with an incorrect billing statement. (Really $900 because i owed for last class for resources that consisted of no functional copiers (2 were broken) and 3 computers offline in the crowded computer lab.

    I very disappointed with University Of Phoenix


    Below is a sample of the emails that I got at work and home computers and not counting the letters.

    University of Phoenix
    -----Original Message-----
    From: Vanessa Leon (Financial Svcs Representative) []
    Sent: Tuesday, April 15, 2008 12:40 PM
    Subject: IRN:9017603937

    Dear Karen:

    It is our goal to provide you with the best possible service; However, for us to provide you with access to courses, transcripts, and other materials, your account much be current. The amount of $1, 368.50 is now due for MBA/570. The military has been invoiced for their portion of $562.50 in accordance with the approved TA. For your convenience, you are able to view your account detail and make payment via the student website at HTTPS://ECAMPUS.PHOENIX.EDU. If you have already made payment in full, thank you and you may disregard this email. I wish you success as you continue your educational goals.


    Vanessa Leon for Kelly Gibson / Third Party Billing

    University of Phoenix | Axia College of University of Phoenix l So Cal Campus- Admin

    3090 Bristol St. | Costa Mesa, CA 92626

    Phone: 1-800-888-1968 x31148 | Fax: 1-602-333-1522

  • De
      27th of May, 2008
    +1 Votes

    I am currently having the same issues with a class that I "auto dropped" per my academic counclor and now my financial counclor wants me to pay for it.

  • Iv
      18th of Aug, 2008
    0 Votes

    I just checked my checking account online and there is a debit for $74.76 to an O>H> Thornton. I do not have a clue what this is for and when I called the number 1-888-289-8740 there is an answering machine that states they are on mountain time and I should call during business hours. The message is muffled and I can't understand what the company's name is when the machine picks-up. At any rate I have not authorized any debit transactions and now it's costing me $28.00 to stop payment. I AM FURIOUS TO SAY THE LEAST!!! If anyone knows who this is please inform me so I can pass the information on to my State Attorney General.

  • Ja
      19th of Nov, 2008
    -1 Votes

    To everyone that has negative issues with the UOP. The world needs to be grateful for a university like this. The creators of the school have created a strategy to become the number one online university in the U.S. This doesn't make the traditional universities very happy because of the new competition. Since the inception of the UOP, many traditional universities began to follow the online strategy. The problem for them is that they cannot compete.

    Students who thought they were going to log on to a computer and receive a degree were in for a rude awakening. They (the students) thought the online degree was going to be easy, so most complained about other minor things to belittle the university. Students need to study very hard and submit the required research papers to be successful. Many students were not up for that type of training, so they dropped out. Those of us who are persistent will have a success story to tell.

    I'm tired of listening to them that say that you cannot get a quality education from the UOP. The school is ideal for students who work very busy hours, manage families, run companies, or just want to learn. If it were not for schools like the UOP, where would these students attend? Who has time to manage families and attend school physically for hours each week? Let's face it; the invention of the UOP was a phenomenal idea. It has revolutionized the way one is taught as did the Google creators when they discovered a new way to search for information.

    UOP has problems like every other educational institution. 300, 000 students cannot all be wrong in their decisions. I consider myself to be a very open-minded individual. I can identity students who are trying to get a free ride and those who want an education. Believe me; the school will expose those students who are not there for a serious education because they cannot keep up with the more focused students and will eventually drop out.

    So keep in mind when degrading the UOP, this school has built a level of confidence in students who want to succeed in life. Everyone cannot go to private universities due to their personal responsibilities. If you cannot attract the number of students you need to impress your stock holders or create a successful program to compete with the UOP, then you should give the leaders of the UOP the credit they deserve. We are the university that is innovative and transformational and that's what is attracting over 300, 000 students.

  • Jo
      5th of Feb, 2009
    0 Votes

    James H.

    DO you work for UOP? Have you actually attended what they call classes?

    I have an AA from a community college, attended Old Dominion University on campus and then went to University of Phoenix to finish off my BA online. The classes at University of Phoenix are shams. They literally point students towards paper mills, to buy papers online. The format is nothing of teaching, only logging in and blogging. At best the only thing that you will learn is how to research online and how to write simple papers. Their 'professors' and I use this term loosely because they do not actually impart any knowledge whatsoever and are just there to moderate the blogging.

    The only thing that the University of Phoenix is good at is collecting money. They take the money from the lender but will not relinquish it if you withdraw. Oh and if you withdraw from a course in ANY other college within the first week, you are not charged. NOT SO in the University of Phoenix, they charge you for just logging in one time.

    DO NOT ATTEND UNIVERSITY OF PHOENIX. Unless you have a lot of money to blow and want to arbitrarily waste your time.


  • Lo
      28th of May, 2009
    0 Votes

    Why you should Read the Following: 25 years as a student at 7 different collages including Privet and State. 15 Years of working within Privet, and State Schools. I've heard it all.

    My takeaway from this is that the people who gave the school Neutral or Positive feedback make so many more legitimate, non-circumstantial points, compared to the folks that had a bad thing happen, and want to point a finger. I fear that as someone who hasn't had a perfect education experience (nor should I have expected one) people coming to this website and reading this could miss out on a very purpose-fulfilling educational degree program. UOP and more over Privet Education is not for everybody. But I chuckle when I read 90% of the complaining in this forum can be said for any school at anytime. Here is my advice and I think it almost cover any issue anybody faces in collegiate studies.

    ~Know what YOU want from YOUR education?
    ~Know what your educational needs are? (flexible schedule, more hands on, etc)
    ~Understand your true motivation, and driving force.
    ~Consider some of the road blocks or obstacles that may come up, think of plans to work through them, and think which School can better adjust for it.
    ~Research on your own all the Financial Options that are available to students. (Pell Grants, Call Grants, Stanford Loans, Privet Loans, GI BILLS and Scholarship.) And understand the implications and benefits of each one.
    ~### what your education and the POSSIBILITY of a better future is really worth to you.
    ~Talk to your friends and family about creating a net of supporting you in the time you will be going to school.
    ~Make sure the school has been around for a while and is accredited.

    Lastly, do not expect there not to be unforeseen obstacles or things that happen which may seem unfair. Life is unfair, schools are not run or employed by saints/perfect people.

    Good Luck

  • Jo
      12th of Aug, 2009
    0 Votes

    logic and reason, you claim to be educated. Then why is it that your spelling is that of a 5th grader? How about taking your opinion and placing it in a dark shaft located aft of your hip? thanks and have a nice day continuing to come off like you're better.

    btw, it's colleges, not collages, ...private, not privet you ###.

  • Ja
      17th of May, 2010
    0 Votes

    Hey Jonathan,
    You mentioned that at other schools you aren't charged if you drop a class within the first week of the class...hmm I wonder why that is? ohhhh maybe because the semester is 20 weeks? Classes at UOP are only 5 weeks long, so you know what, if you want to drop a class after posting attendance, you should have to pay. So get over it, you screwed up and this is your fault. Move on

  • Qd
      18th of Jan, 2011
    0 Votes

    Jason 1984,

    Just so you know classes at Axia College of the UOP are 9 weeks long, and you are charged if you make attendance the first week. I think the UOP is a rip off, and their only concern if getting richer!!!

  • Qd
      18th of Jan, 2011
    0 Votes

    I also noticed that when it is time for you to get your Pell disbursement they take forever giving you your refund, but when it comes to the loan they (UOP) don't waste any time getting whats due to them for tuition!!!

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