UPS
reviews and complaints

My name is Tonia Snoddy
Address: 400 W Twilight Lot 502 Longview, Tx 75604
Phone #[protected]
The product was a Keuric fragile item, priced over $100.
Tracking #1Z 3Y1 [protected]
Delivery address 400 W Twilight Lot 502, Longview, Texas 75604.
However the UPS driver was illiterate to say the least. He just put the box at the door of a residence on Fawn Trail, Longview, Tx. which is exposed to the public and could have been stolen. Thank God the resident was honest. When she got home she called me to let me know that my Keuric had been left on her door step. This is not the first time but the 5th time UPS has delivered my products the the wrong address. Someone is always at my home all they have to do is knock on the door. I will file as many complaints as I can to anyone who will listen about UPS and will take my business to another carrier. Enough is enough over 4 times is completely pathetic and extremely careless. There is NO EXCUSE. I feel sorry for other people who use UPS because they are in for a BIG disappointment and inconvenience of having to track down there product, contact UPS and wait once again for their delivery. It is quite obvious that UPS has very little regard for good customer service or just doing their job the right way.

I m getting tired of complaining about the driver beeping the truck horn in front of my house and he laughs about it when my dog is barking I've asked it to stop I've made complaints before. Well today 11/30 my husband was home and heard it. And he was out working on his truck and said the same truck and driver stopped on the street behind us and he did not beep the horn. I've made enough complaints

I am filing a formal complaint with UPS of Houston, Texas for resolution, root cause and for not fulfilling the obligation to deliver my UPS package 1Z13V17V4267749978 to me today, when it was scheduled to be delivered by 8:00 PM Thursday November 30, 2017. I was to receive a call within one hour from a UPS representative to discuss issue in full detail. This hour has passed with no phone call received. I would like to receive a call from an upper management representative to resolve this issue. This package should be expedited to arrive in Beaumont, Tx by 8:00 PM today 11/30/2017 which I am still expecting by end of business day for UPS.

Tracking # 1ZR27V571269355544
Paid to have it sent 3 day select.
Delayed with the explanation:
Due to operating conditions, your package may be delayed. / Delivery will be rescheduled.
The package is sitting in Doraville, GA, United States 11/29/2017 6:21 P.M.
Original delivery should have been 11/30. Why can't it be delivered when it was paid to? Instead the delivery date is 12/1. Why? It's been sitting at your hub since 6pm 11/29.
Wait times to speak to a representative are ridiculous. It's a time of year you should gear up. Instead we get lousy service and no means by which to get an adequate explanation. Your service this year is worse than last year.
My UPS acct is [removed]
During this season, I will be using my FED EX account for all shipping. You are out of touch with your customers. So, guess what - your customers are leaving you...

I live in a rural area. Recently my packages are being left at the beginning of driveway. My drive is long and by leaving there the packages are exposed to fgge road and can be easily stolen. With tgge holidays and online shopping my concern needs attention. A recent tracking number is as follows, 1Z4E16280261291420. I have several outstanding orders and am greatly concerned about theft. Please contact the drivers assigned this area and request that packages be left on front porch.

The delivery and customer service at 1457 E Victoria Ave, San Bernardino, CA 92408 is horrible. I been waiting for a package since 11/28 but it was rescheduled for 11/29 with out notifying me via email or text. The drivers are liars, lazy and incompetent, they said my business was closed that's why my package wasn't delivered but the address is for my residence. I waited again all day on 11/29 and I kept track of my package and it said "Out for delivery" all day then at 10 pm it said it was in process "arrival scan". The only way for me to actually get my package was for me to schedule a pick up. This would be the first and last time I ever use your ups services.

My mom ordered a laptop as a gift for Christmas and it never came. I was home all day and left the house to go to the mailbox the time they said they delivered the package and nothing was there. My mom called UPS and they tracked down the driver and he told them he delivered it at our doorstep. I know he is lying because I was looking out for it all day and did not see it once. It makes me sick people would rather lie. UPS did absolutely nothing to look more into this and took his word for it. They have a theif working for them and they're taking his word for it. Now he's enjoying my mom's hard earned money and since he got away with it he will most likely steal again.

tracking information shows that my delivery package is on time, to be delivered this date of 11/29/2017, in South Carolina. However, there is no indication that it ever left Texas; much less, arrived in South Carolina. And, worst of all, there is no way to get customer service from a live person; with the virtual assistant only telling me what I can read for myself. A company that will not provide customer service must know that their service sucks. I will avoid sending or receiving UPS shipments in the future.

29 November 2017 - I pay Amazon extra to have my laptop delivered today, and Amazon chooses UPS for delivery. At 4:30 pm today (on the day it's supposed to be delivered) I decide to go out and trace it, since I've heard nothing from UPS regarding status and I usually would have had the delivery by now.

When I enter the tracking number, all that UPS tells me is that my package is "delayed" and it might not be delivered today. Really? You can't tell me any more than that? What delayed it? Where is it right now? Is it possible for me to go pick it up at the sorting warehouse that's 2 miles from my house? Is it out for delivery?

The online live support (15 minute wait) isn't much help. "We're adjusting plans to deliver your package as quickly as possible." STUPID. Don't treat me like a 2-yr-old. Tell me what the hell is going on.

More: "I am reall (SI) sorry, we do not have any updates yet when this package will arrive to the destination. However, rest assured that your package will be delivered as soon as possible." STUPID.

After I demanded some real answers, I finally found out that it WAS at the warehouse 2 miles from my house, and NO, they would not let me just drive over and pick it up.

These people are BLITHERING [censor]!

UPS, you have a lot to figure out before you get to real profitability!

Today, Wed 29th November 2017 I received an email notice my package would be delivered at pick up point because I am not at home while I was staying at home to receive it (Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ for customer coll - this notice showed on the system at 12:42).

Then I waited for the notice to pick up and received two notice email that the parcel is ready at the service point to pick up. (the notice at 14:54)

I came there at round about 6PM and the lady at service point (detail below) said to me that the package was not delivered to the service point yet!
This is supper annoying when I had to wait and then to walk there and back home in a very cold weather for nothing.

(FILM TOWN FRIISILÄ
TÄHDENLENNONTIE 3
ESPOO, 02240
FI - [protected] )

I am really upset about the quality of UPS service .
I do not want to recommend the UPS services to anyone that I know or use it in the future now.
I hope that this complaint will help you to find out what is wrong of your services and improve it in the future.
My parcel tracking number is :
1ZA172206854159231

From Espoo, Finland.

My complaint is about a UPS Driver who delivered my package and my grandmother's package last night 11/28/17 in Birnamwood, WI. My grandmother was home alone when he/she delivered the packages. She heard the door bell ring and so she went to the door and nobody was there. Then she saw a flashlight outside and didn't see a vehicle so she got scared and didn't answer the door. In my grandparents house they have a little indoor walkway between their front door and outside. Instead of putting the packages in the little walkway like delivery people usually do they left the packages outside and they were BLOWN across the road into the ditch. My grandfather found them this morning. We are lucky they didn't get blown on the highway, as they live right off highway 45, or that anybody didn't steal them! I'm very upset about this! I wish I had the drivers number and license plate because this is ridiculous!

On 11/28/17 around 4 pm I was sitting in my car about to pull out of my handicap space in front of my house on N 7th street Newark NJ, a ups truck drove up blocking me from coming out, I signaled the driver as soon as he pulled up that I was coming out he told me I had to wait, so i said all you have to move up then he stuck his head out the truck and looked at me then got up and went into the truck. I said you have no right to block me, he said you have to wait yelling at me so loud my son heard him yelling and me yelling back at him to move, he was so loud and disrespectful my landlord came out to see what was going on. then I said to him im going to call UPS and file a complaint he yelled I don't f***ing care what you do. I got out my car proceeded walking to the back of the truck to get a picture of the plate number he pulled off real fast and i took off right behind him and was able to get the picture when he stopped to deliver a package 2 blocks down the street. This behavior is unacceptable, Debra F. [protected]@aol.com

I received an email today, stating expect my package. I waited all day and when the driver delivered other packages to the house, the one I was really waiting for wasn't in the group.I first contacted an agent by phone and was told that my package was still being delivered and that someone would call me within 15 minutes to confirm this. That was a lie, no one did. I then called back and asked to speak to a manager and after waiting another 1/2 hour, I explained to her that I had 2 packages shipped from the same store at the exact same time, 11/22/17. Both packages arrived at the UPS Secaucus, NJ hub at the same time. One package was shipped from the hub one day11/26/17 and the other package the next day11/27/17. The package that was shipped later11/27/17, was delivered to me the same day from their Bound Brook, NJ warehouse. The package that was shipped from the Secaucus hub the day before, 1126/17, was left at the Bound Brook warehouse. UPS sent an automated message that my package would be delivered on 11/28/17. I waited and after the driver made his delivery I then called and spoke to the agent. After explaining this to the manager when I called back, I was told the same thing, that my package was on a different truck and due to the holiday (Thansgiving), the package would be delivered before 11:59 pm. This was another lie. After checking the status after speaking to the manager, at about 10:11 pm, the delivery status had been changed to the next day, 11/29/17. My packages were shipped from Wisconsin to New Jersey in less than 2 days, and they can't be delivered 20 miles away in 3.It appears that my package is lost. If it is, I would rather someone tell me the truth instead of "blowing smoke up my @$$", and lying. The reason I am writing about this is because this is not the first time this has happened. The service at UPS is getting worse and I can understand why people are choosing other carriers.

The reason for my complaint is about the UPS Delivery Driver keeps mis-delivering my neighbors packages to my door. I live in a duplex apartment where my neighbor lives behind me. This is the second time this has happen and I can not tolerate this happen too many times. Please solve this problem or I will contact your corpate office with my greivence. Thanks for you help

We have had the same issue with this driver almost every time he comes to our store to pick up a pallet. Only managers have keys to the gate to open the back gate and it takes a little bit of time to get them there. He's very rude, impatient, and arrogant. One time he even drove off while we were standing there sifting through the BOL paperwork to make sure we gave him the right one. Today, he came and waited no more than 2 minutes and he took off. 2 pallets were supposed to be picked up and delivered to Amazon. Now we will inquire late fees for each pallet. We would like this problem to be addressed as soon as possible. If he's in such a rush, maybe he should call us 5 minutes in advance to have a manager ready with keys and the BOL to deliver promptly.

I ordered a vacuum from Costco and it was to delivered on Nov 27th. I checked the online status in 27th morning to make sure that it was still scheduled to deliver on 27th and took the day off to wait for the package at home. However, the package didn't come and non one rang my bell. I checked the online status later and found it said "The receiver requested this package to be held for pickup at the UPS facility. / The receiver agreed to pick up the package this evening." I NEVER called UPS that I would pick it up and it DIDN'T show where the package is for me to pick up. Moreover, when I called local distributor, they claimed the locker was too full to deliver anything. My place does NOT have a locker and I was home. I do NOT want UPS to change my delivery method without my authorization or lie again! And UPS should re-train the driver or local distributor responsible for this area to avoid this kind of things from happening.

Here is the tracking number: 1ZR0Y0650326538233

The driver was in A Penske truck, he appeared to be African American and when I told him that he could not park in the reserved spaces, he replied "what? I don't care about that!" And then proceeded with his delivery to my apartment building. When he came out, I sad "sir, my granddaughter's school bus needs to park there, she's in A wheelchair and they need access ". He replied @so what", got into his truck and drove off. So disrespectful and rude...I'm speechless. I live at 7901 Henry Ave. Philadelphia Pa. 19128 and he made A delivery of a rug at approximately 2:50 pm

This UPS driver has same route, no license tag number known. Will try to get it. Want to report possible loitering on the job, as this driver/truck spends hours sitting at our community's laundry facility. Sometimes I see him in driver's seat, other times not. Loitering is not allowed in our private community. Will be reporting to community manager as well.

This year all of a sudden after umpteen years certain UPS drivers that come out of Madera 's up to Oakhurst on Sundays keep saying that my driveway is inaccessible. That is a total lie. Our driveway is a flat well maintained gravel road that there is no problem whatsoever driving on it and its not even long. I am not the only one having this problem. Many other people on my rd are having the same problem. I spoke to the Oakhurst Post Master and she said the guy that runs the UPS in Madera told his drivers not to dive on ANY driveways that are not paved. Thus is total ludicrous. Thousands upon thousands if homes up here in the mountains where I live have gravel or dirt driveways! Now UPS is saying my package is lost! This is not the first time this has happened. I am very upset. I told her I wanted to make a report and have it investigated and she said that he won't listen. I believe that she isn't doing her job if she is obligated to her job as being postmaster for this area of Oakhurst Ca. Hum on the other hand which she did not give his name is charge of the drivers out of Madera on Sundays. A couple of months ago we had a car drive up and a man that worked for the postal service said he was doing an investigation of why the driver that drives on Sunday keeps saying that all these driveways are inaccessible. He also said that he doesn't understand why the driver would say that, that there is no reason at all that he wouldn't be able to deliver the package to the door. I believe that the driver just doesn't want to come up here and do his job so he writes all of us off as inaccessible. This needs to stop! Something needs to be done. It is ridiculous that so many people are not getting their packages and they are coming back as lost. Is he keeping them? That the Hell is going on? My address is 50944 rd 423 Oakhurst 93644. A few months back I made a claim for an investigation that the driver said he delivered my package here even said the gps they said. But that is false. He never came that day, no one came that day. I never did get my package from UPS. The company had to resend the package out of their pocket and UPS did nothing but keep saying it was delivered to me which is a total lie! Mail and parcels is a federal company and I think that things are being done the right way and need to be fixed. Please get back to me asap. Shyloh Rowe, thank you.

On 11/27/2017 I received an email telling me that I had three packages delivered at my front door at 1:33pm. I get home at 4pm and have no packages. There was someone home all day and no one tried to deliver anything. I call UPS to find out where my packages are. I explain to the person on the phone that since July of this year UPS has managed to lose 2 of my packages and deliver 4 other packages to the wrong house, the house that received them has the same address but it is on the south side of town and I am on the north side, and that I had called twice to complain about this and emailed UPS 3 times about it but still got no resolution. Now I am missing 3 Christmas presents that can not be found. The representative tells me she will have someone from the closest UPS store call me about my packages. About 10 minutes later I receive a call from the closest UPS store which is Washington Indiana and the guy on the other end doesn't apologize for the problem he simply tells me that he will TRY to find a driver to TRY and find my packages and then deliver them to me. As I am trying to talk he interrupts me to speak to another employee and laugh about my situation and how stressed they, the UPS employees, are. After explaining the fact that these are packages number 7, 8, &9 that UPS has said was delivered and wasn't he tells me" its probably a labeling problem, and the machine is putting an S for south when it shoulder be putting a N for North". I explain to him I understand things happen and I understand it is the holidays but this started back in July before the holiday season even started and that it wasn't just a package or two its 9 packages. When I ask him when I can expect my packages his reply was "mam something is going on and I have to go" and then while I'm in mid sentence he hangs up on me. No sorry, no bye, no nothing he just hangs up on me. At this point I am still missing three packages, I have no idea if they are trying to locate them or if I will get them at all, and I am very angry at the treatment I received from my local UPS store employee.