UPS
reviews and complaints

Paid $120 for shipping with the express expectation that the package would be delivered by a certain date, my travel plans were based around that date. On the presumed day of delivery the package status read as "out for delivery" and "Delivery by end of day". After 5pm the notification updated to say that the delivery was rescheduled for 2 days in the future. Customer service was unhelpful, told me, in no uncertain terms, that there was nothing they or I could do. I repeatedly explained the situation to multiple customer service reps and was given conflicting information, but ultimately no one could help me, when I demanded a refund for the price of my expedited shipping I was pretty much told that wasn't going to happen and I could take it up with the shipper. Considering I was the shipper, they pretty much were telling me to go [censor] myself.

I had a phone from Best Buy and a Christmas Tree scheduled for delivery.
The phone should have been delivered on 11/28/17. I checked the tracking on the UPS website and was given the following message:

This package is being held for a future delivery date. / Delivery will be rescheduled.

I called UPS on 11/29/17 concerning the above package which was the cell phone. I was told that the rep would send a message to the service center and the phone would go out on 11/30/17. No phone was received and the same message concerning the package being held for a future delivery date was given at the UPS tracking website.
I called about the phone again on 11/30/17 and was told that UPS was unable to locate the package. I was told that Best Buy would need to put in an investigation request. I am now wondering if the phone was stolen by a UPS employee as a couple of employees were recently arrested.

Now I have not received a Christmas Tree that was supposed to be delivered 11/30/17 and the same message concerning a future delivery date. I called UPS this morning and she was unable to confirm if the package was available for pick-up so now I am wondering if there is another missing package and if this has something to do with the driver.
Looks like I may need to cancel my order with Home Depot for the Christmas tree in order to have a Christmas tree put up. I have never had a bad experience with UPS before; however, I am having two in one week.

The drive started by ringing our doorbell 5 consecutive times, after 3 seconds he proceeded to bang loudly on our door anther 5 consecutive times. Upon arriving at my front door the driver had just reached his truck singing in a loud angry tone. He could not hear me call out " Hello" 3times before putting the package down inside the truck. I then called out once more "hello I'm here" he then proceeded to pick up the package and walked towards the door in an angered manner. The driver arrived at the door, didn't say a word or even make eye contact but handed me the device to sign and then said The last name of the individual on the package. While I signed I said nothing already annoyed with how this driver was behaving with no apparent reason. As i signed the driver put the package on the door step, I handed him the device and he walked away. I'm not sure if this drive enjoys his job, or someone made him angry at his last stop. But he should not bring his issues to my door step, or even take out his frustrations on my door. I was appalled at this UPS driver this morning. I hope he never comes to my door again.

License plate # 49T-745
11:39 am
12/2/17

I missed the first attempt so I called the number that was on the door tag. I was given the location of the package. I tried to find the place but was unable to. I called back in 11/30 and the representative I spoke with said that he would have it delivered to me again on Friday. I stayed home all day yesterday but no package. I look on the site and it says going back to sender. I'm beyond pissed because that's not what I told the representative to do. I want my package point blank period so this company better make it right.

Delivery was scheduled for 11/30/17 and then rescheduled for December 1. I live in an apartment and use UPS to avoid my package being delivered to the complex managers office like USPS does. They used to always deliver to my door but that stopped. The driver is just to lazy now, he drops my package at the office like this is ok. The management office holds my package hostage because I work and can't get to the office because they are never open when I'm off work! I will stop using UPS now due to this reason bc shipping usps is cheaper for the same crappy service! Instead of calling the company where my package came from to fix your problems is absurd! This is a UPS problem!

Tracking order 1z4e37x03902604794. It a guaranteed 3 day select delivery. Ups in the beginning incorrectly sorted the package which result in package delay. What's worse, one day after the delay, the system shows that it's out for delivery again, but until 10pm there is no package delivered! The most disgusting thing ups did was that it changed the tracking info! The info of "out for delivery" was changed to "destination scan" after it failed to deliver the package a second time! The customer service is totally a [censor]. Whatever method I tried to contact ups to solve the problem, from twitter account, live chat, email or phone call, any platform I tried, no serious response was made to me and no apology to customer! I will never use ups!

My husband and I came home to 7th St. Around 8:10 pm Friday dec. 1st. and witnessed two UPS workers delivering packages on 7 th place and tossing them over fences.
Truck #152852 held a driver and one young deliverer/under age? Delivering packages.
We approached them with a child in hand and asked them "if it was protocol to throw packages over fences without any visual as to what is below?"
Th gentlemen (worker) said, yup! (Tossing around the scanner/coder) and we mentioned that "we thought it wasn't a good idea. Also, many customers are having packages delivered with breakables for Christmas" and he proceeded to say, "well it's from Target, we know it's clothes"
And we said, not all target packages are clothes.
Both the workers (were two scheduled for the night?) disagreed and said it was ok they could toss packages and decided to walk away back to the truck. My husband and I are advocates for our community and uphold safety and respect for our neighbors. We want to see this specific behavior (disrespectful) be handled appropriately. Please advise and hope to hear some feedback as to what is protocol, these care for packages to customers.
Thank you!

Having issues receiving my delivery. Delivery was suppose to be yesterday, tracking confirmed this along with a delivery drop off window; didn't happen. They brought my package back to the delivery center and updated my delivery window to today between 2:30 and 6:30. Package was not delivered today either. Contacted them and they can't do anything or tell me anything.
Where is my package and why is it not meeting it's deadline?! This is unacceptable that my package isn't meeting its deadline and nobody can assist me.

A UPS driver in a panel truck was speeding through the alley behind the Bank of America on Valencia Avenue at 8:10 pm today (Dec 1) then sped on to Galiano and blew the stop sign on Alemeria before speeding down that street. License plate: GEI 186. Totally unacceptable. The alley is dark and narrow and someone could have been hurt as he gunned the engine.

I wasted a collective total of 2 hours on hold speaking with 4 separate agents about a sensitive and urgent parcel that did not arrive within the scheduled window time or even display "Out for Delivery" through the online shipment tracking tool. Every agent told me it was on a truck for delivery and that the tracking webpage simply was not displaying properly. I finally spoke with a woman in their international department as the package was coming from abroad. She was very helpful and compassionate when I explained to her the circumstances and import of the package. She told me I could expect a phone call from the facility the package was last scanned in at within the hour. I received a call from a woman who did not identify herself and gave me no information in an apathetic tone. Cenisha yelled at me on the phone after I calmly asked for her name given her one-word answers to any questions I had and her refusal to provide her supervisors name when asked for it. "You just call customer service, " she told me. I asked about who I should speak to about receiving a refund as the parcel did not get delivered within the promised window, and she said "I'm gunna handle your refund." When I asked if she would provide a confirmation number or if I would receive any notification of the refund she again gave me a one-word reply, "no." I asked if I was expected to simply watch my bank statements and again she told me "I will transfer you." And then hung up. I tried to call the phone number that appeared on my caller ID from her and have received a busy signal at every attempt. I have noted the time and telephone number used for the call so that if she gave a false name I can report her. I have never had such utterly terrible customer service or been motivated to complain about an individual service agent in my life. Her behavior was absolutely unacceptable. If this is not resolved, I will never ship with UPS nor recommend them as a courier again. In fact, I will actively tell contacts NOT to use them.

I have a package that was supposed to be delivered today by 4:45pm. I receive a message at 4:44pm that states "due to operations conditions, you package may be delayed/rescheduled." After calling and sitting on hold for more than 20 minutes I was told the package was not put on the truck. My status shows out for delivery at 9:38am. How is it at exactly 4:44pm they realize the package did not make it on the delivery truck and I am unable to pick it up until the first delivery attempt has been made. Completely unacceptable, and we as customers get the run around when trying to call in or speak to someone with any type of authority. UPS as a whole needs to do better. It is not okay to just say "oh we forgot, " and think all is okay. You don't know what someone is waiting for. As a company you should have a better process in place for this type of thing and send a second delivery van to fix the first mistakes. Awful customer service and very unprofessional.

Alicia Robinson
1Z1WE1020312149448

I have been up talking to UPS to get an urgent shipment that didn't get delivered all night to be insulted by customer service reps Debby, Christy, Victoria and another guy that wouldn't give me his name, along with the last one who was a Supervisor who was a total liar. He couldn't even speak English well enough for me to understand his name Gosay or something like that. And one of the customer service people said to me we appreciate you as a customer. If that's the way you show appreciation lying and insulting your customers, then I can do without doing business with your company.

They call the driver area for Newport, tn and talk to Travis gave my husband's number to him to give to the driver to have this package delivered first thing this morning. I told him I'd he couldn't do his job and bring it to my house if he would call we would drive into town and meet him. Here it is 3:27pm no call from driver, and been on the phone from 10am til 3:15pm and nothing but lie after lie and no results.

Called my customer cause his shipment won't go out today cause UPS didn't honor the guarentee delivery date and had no intention of resolving it either. Told him and will be telling my over 600, 000 customers that I will no longer be excepting any shipments from my customers from this day forward.

No wonder there stocks and customers are down 16 percent and falling. They have no idea what customer service is. This company has become a big joke in the last 3 years.

My complaint is regarding an over-the-road driver in a UPS cab on Friday December 1st 2017 at approximately 5:40 to 5:45 a.m. on the westbound side of I-30 between Saint Francis and Jim Miller in Dallas Texas. I was on Interstate 30 from President George Bush Tollway and the second left hand lane. The truck came up on to my rear end of the car and Flashed their high beams at me, in which I took off my cruise with a tap of my break. At which point they stayed on me and Flash their lights again. At that point the truck passed me on my right side and as they got to the front of my car proceeded to cut me off in the lane. Had I not moved immediately to my left, without knowing of any other car in my way, had been an elderly, or a young inexperienced driver, the outcome could have been fatal. This early in the morning there are three other lanes that this truck driver could have gone into well before he got up on my car. I have a small Kia Soul. I was driving the speed limit 65 to maybe 67. I was not driving 50 or 55 or even 60mph to cause this individual to do recklessly what they did. The cab was only UPS however the trailer had no distinguishing UPS markers nor a truck number that was visible on the side or back that I was able to take down. Therefore I am not sure if this is a contract driver or an employee of UPS. Either way, I would seriously suggest a discussion for future highway safety so that UPS is not paying out in a lawsuit for a death that could have been prevented.

Hello, I'm not sure where to file this complaint.

November 29 2017/November 30 2017

For the past two days, when driving home I've met a UPS truck, at approximately 4:30PM. At one point, we were in a zone where the speed limit is 80KM/Hour, and then next time it was at a 50KM/Hour zone. Both times, he was driving so far above the speed limit that I pulled over to the shoulder of the road out of fear of being hit. Especially the second day, speeding in the 50KM zone (likely going 80-90KM/hour) in an area where there are lots of children was very disconcerting.

The areas were located:
Nov 29 Route 560, Jacksontown, NB, Canada at approximately 4:30PM
Nov 30 Rte 56, Lakeville NB, Canada E7K 1W8 at approximately 4:30PM.

When I brought up the incident at work, other co-workers agreed that they have met the same truck speeding excessively in the same area.

If there is any way please address the issue with the driver out of the safety concern for our community.

The blonde has been the driver in our neighborhood off cavanaugh rd this week. Me and my neighbors have all had packages delivered this week. I heard her yelling at the neighbor next door yesterday. She has a terrible attitude. She goes entirely too fast in the residential area. We asked about a package while she was delivering a different package bc the tracking said it was on the truck too. She was loud and belligerent and said she didn't have it or time to mess with it. Drove 1 place up and ended up getting out with the package. She didn't apologize or anything. Although the package did not have a signature or any other requirements and it was asked for the other packs she demanded to see id. I also watched her toss a tv upon the back steps of the neighbors house. When I said hey. She turned saw me. Picked it up and didn't say a word. The owner saw this as well. . Now I realiZe this time of year is stressful and hectic. But she is in a customer service position and lacks all the necessary skills to work with the public. There is no need to be rude and hostile. Her helper was not with her today but has been the last 3 days. He's young and dark headed. Pale skin. Slender and prob 5 ' 5. He is professional and nice. The truck number is 8655766. I recieve 0packages reoccurring so I don't want her to retaliate or deliberately damage our items.

Driver pulls up, I wait on porch while he is in back of truck rustling around, & I see a white bag tossed to the front of truck, then a small box, then a few more bags, and another box.
I counted 5 times a parcel being thrown ftom the back of truck to the front passenger side!
This is unbelievable! It was a small older man in mid 50s or 60s. All i got was the number on driver side of truck 675491.
Shortly after noon my package was delivered, in New Cumberland W.V.

The driver today 12/1/17, he has delivered many times prior, USDOT# 021800, first name Reggie, is so rude. He has come into our office many times talking on his bluetooth. When spoken to or when speaking to us he is very abrupt and condescending. He was training a young guy today and he was border line abusive to the young man and had him carry nine packages without a hand truck which took too much of our time and theirs. The trainee, by the way, was very respectful and kind. He is never friendly! The driver that normally delivers is the kindest, most friendly person ever. He is indicative of what a UPS driver, or any service person should be. This should be addressed immediately.

UPS,

I am so disgusted with the customer service I have received from your personnel and I am not going to stop writing/calling until I receive immediate resolution.

Tracking# 1Z4E37X00303059896 was supposed to be delivered to my residence today. I placed the order and the shipped paid for 2 day delivery and that is what is expected.

I called [protected] this morning to confirm that this item would be delivered today.

Your representative Kathy [protected] told me that my package was sitting at 3 Whipple Street, Nashua, NH and had not been sent out for delivery and I could go and physically pick it up.

I arrived at UPS 3 Whipple Street at 9:45am and was informed by 2 ladies at the desk (they were nice by the way) that my order was not there, and far as they could tell never arrived and was never scanned as being delivered.

They had me call Kathy [protected], and she sits right in the building behind 3 Whipple Street so that we could all get on the same page. I put Kathy on speaker and she refused to talk to the 2 ladies out front and demanded that I take her off speaker. She stated "I will not speak with you if they are on the speaker phone".

Kathy placed me on hold and then stated that she spoke with the actual driver (twice) who was to deliver this parcel and it was on his truck, was now out for delivery and she apologized for having me go to the Whipple Street location.

I left Whipple Street and headed home to wait for my delivery. I got another call from Kathy and she said:
"You are going to kill me, your package is sitting in our Chelmsford, MA "HUB" location in a trailer and you will not put your hands on this package today. I was upset and felt that she lied to me. She then began to SCREAM AT ME and said there was nothing she could do and basically "too bad"! Kathy was extremely unprofessional and it should not be tolerated that she speak/yell at your customers. All I could hear her mumbling was "I can't wait to go home at eleven".

I then asked to speak to her supervisor who introduced himself as "Gary". Same bad, I don't care attitude who said "you will not be receiving your package today or any time soon". It's in a trailer with 100's of other packages AND they didn't get to it and I need to go because I am in a hurry to do other things".

I am so disgusted with UPS, am traveling next week and I want my item delivered as promised, today.

I hope someone can change my perception of UPS's Customer Service as it is unprofessional and the customer doesn't seem at all important.

If I ever spoke to a customer in that tone or abused and screamed at them I wouldn't have a job.

I expect to receive a response back from UPS within the hour and plan on continuing to pursue this issue until my package is received as promised.

Regards,
Gail Parent
[protected]

Online retailers and their customers expect that if you are contracted to perform a duty within a reasonable time frame that you do it with professionalism, courtesy, and respect.
My complaint is an ongoing issue with delays as posted by the courier "deliveries not made to remote areas on a daily basis". The latest, having paid extra to ensure that time sensitive and valuable items be delivered at a specific time so arrangements may be made to receive are often met with, exceptions 6 days in a row. Since this has been an issue in the past, and while witnessing the delivery vehicle in the vicinity, I cant help but wonder if this is just incompetence/negligence, disrespect, or corporate mismanagement.
I dont believe it is my responsibility to chase a package that you have undertaken to deliver, nor should I have to travel to the depot to collect it. UPS has been paid to deliver in a timely manner, and you have failed to do so on several occasions, and your customer service department may resolve single incidents, but where is the corrective action to prevent it from continuing to occur over and over.

I ordered several items from Black Friday and have numerous deliveries but today a man that lives 3 streets over and with a completely different house number...thank god called me and said that it was left in their back porch in the pouring rain and it is a security system for Christmas ugh I hope to god it works when I get it...this is the second time the packages have not been delivered to my house! The house number is on the front of my house on street that is easy to find...I'm not sure who the driver is but this is ridiculous! You have to drive past my house to get to where it was delivered. I know it's a busy season but seriously that is ridiculous... the address is 3227 Virginia Avenue in
Hurricane WV 25526 please get a new driver or someone who knows what is going on.