Menu
UPS Customer Service Phone, Email, Contacts

UPS
reviews & complaints

www.ups.com
www.ups.com

Learn how the rating is calculated

1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for UPS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of UPS. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

UPS reviews & complaints 2063

Filter reviews by rating
5
0 review
4
0 review
3
1 review
2
0 review
1
11 reviews
Sort by:

Newest UPS reviews & complaints

ComplaintsBoard
B
9:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery of product

A item I ordered for a client's build I am doing was supposed to be delivered by 8am- 8pm April 30, 2018 the driver claimed that the address " does not exist" I have worked from and lived at this address for over 18 years and have packages sent to said address all the time, a night clerk changed the delivery address to someplace I haven't heard of, called Pam at the Lake Charles LA UPS office and she was supposed to fix the mix? Up and call me back which she didn't do. Called and talked to the lady working nights explained the situation to her and she stated that she would take the information to the night shift clerk. If I do not have the package by early AM in the morning I will not complete this build on time and I lose a several thousand dollar build... As well as a repeat client.

Read full review of UPS
Hide full review
ComplaintsBoard
M
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS ongoing issue on our claim more than 6 months now

This nightmare is still going on as of this writing. We have 3 boxes shipped from the US going to UK. There were some issues on clearing the package with customs so they automatically returned the packages to the US. Problem started when they returned and delivered the packages to a completely wrong state! They tried to retrieve the package but their driver is saying that they're unable to contact the person residing on that address. After further investigation which took almost 3 weeks, they have decided that we can file a claim. It took a couple of weeks again to have the claim resolved and when they finally approved the claim they sent issued the check to a wrong person or company. Instead of issuing it to our shipping center's account in the US, they issued it to the one who returned it from the UK. It took a couple of weeks again for them to figure that out. They said they have to reopen another investigation before we can file another claim. It took weeks again before their investigation department forwarded the case to their claims dept. When they have issued the claim amount, they only paid us for 1 box! Instead of 3 boxes. We have disputed the amount and was told that it had already lapsed the time when we can file a claim. So the UPS rep of our shipping center said that he had escalated the issue to someone higher in their claims department and until now we still haven't heard back! Their service is the worst and they don't care! No one even bothered to offer any additional help even if it was all their fault why the packages were lost!

Read full review of UPS
Hide full review
ComplaintsBoard
R
10:35 am EDT

UPS delivery

If you put out for delivery on the status then I expect you to follow through with that. This happens to me ALL the time. If I had the option of my vendors to ship my product by On-Trac my life would be easier. You can never TALK to anyone to find out the status, I know this is also a waste of time.. Tried of UPS...

Phoenix, AZ, United States 04/30/2018 8:19 A.M. Loaded on Delivery Vehicle
04/30/2018 6:52 A.M. Destination Scan
Phoenix, AZ, United States 04/29/2018 4:26 P.M. Destination Scan
Phoenix, AZ, United States 04/28/2018 9:36 A.M. Out For Delivery Today

Read full review of UPS
Hide full review
ComplaintsBoard
R
6:05 pm EDT

UPS unethical behavior

You have an employee named Rony Campos that works at the Morristown Branch as a fill in driver. He lied on his application about having a DUI and did not acquire the appropriate insurance afterwards, SR 22. If he has insurance now, he recently acquired it. He is a danger to citizens driving the delivery truck. His character is why people of Morristown laugh UPS for hiring him let alone drive the trucks. He has proven over the years that he is irresponsible and immature. He has abused the system and lied. Non one will do anything about him because he is quick to say he will file a grievance based on his race. There is not any proof, however based on his nightly activities, and instagram videos, there is a great possibility he goes to work under the influence.

I think a full investigation into his driving record, proof of insurance, and work record should be conducted and that he should not be allowed to operate a delivery truck until it has been completed.

You may ask why report now. It is because I became aware that he was driving and it puts citizens in danger. I also have been told by multiple employees that he abuses the system by claiming racism simply because of his immaturity and irresponsibility. Some of the people that know him that he has delivered to, has commented on how unprofessional he is by writing on the packages, packing slips, or not putting packages where they are suppose to be delivered. One family had ordered packages and he left them at the wrong door (which was specified) and their dogs destroyed the contents. I encouraged them to report.

Read full review of UPS
Hide full review
ComplaintsBoard
D
5:01 pm EDT

UPS driver rude, scary.

On Valley Boulevard in Alhambra California 2:45 p.m. Saturday. Driver parked illegally when I told him to move his truck he started shouting profanities at me. Very scary person I thought he was going to attack me he took a picture of my license plate. Contact me at [protected] I want to complain further. This person should not be working for you.

Read full review of UPS
Hide full review
ComplaintsBoard
A
7:44 pm EDT

UPS Dangerous/Aggravated Driver

On April 27th at approximately 5:30 pm PST, the driver of the UPS truck with license plate 75492B2 was speeding through a residential neighborhood at Elverta and Driver in Antelope, 95843. While riding my bike to the right side of the road, he chose to push past and nearly hit me.

As he was forced to slow at a speedbump, I rode along to his left hand side to complain. He said and I quote "try using the [censored] sidewalk. use your brain. use your brain" Please keep in mind there were children outside playing in this residential neighborhood.

A couple of items to note about this behavior. Firstly, I was fully within my legal rights as a cyclist. Secondly, there is no reason any driver, much less a professional driver representing UPS, should be speeding through the neighborhood. Thirdly, his utter disregard for my safety shows me that he has no respect for residents or children in the neighborhoods he is supposed to be servicing. Finally, his immediate turn to swearing while on the job is an impressive display of a lack of professionalism or respect.

I would like to learn how UPS plans to address drivers that give such a terrible name to the company.

Read full review of UPS
Hide full review
ComplaintsBoard
S
7:30 pm EDT

UPS driving too fast

Driver was in a neighborhood where kids ride bikes. Came around the corner too fast and scared a child on a bike.
Drivers should be taking neighborhood corner turns slowly instead of maintaining speed.

It happened around 6:45 on 4/27

License
CHH 2809

Sadly I've been reading online where this seems common and UPS seems to ignore these complaints.

Read full review of UPS
Hide full review
ComplaintsBoard
J
10:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS Driver

The driver was blocking the whole road for about 17 minutes. I finally honked..like hello! Someone is behind you. The driver yells for me to [censored] wait! Then takes his sweet [censored] time just staring at me moving slow and telling me off. 1st of all ge shouldnt have been blocking the entire road like ge did. He should have pulled to the side. 2nd where does ge get the audacity to cuss at me and talk to me like that! Something needs to be done about this guy. That was disrespectful and unprofessional. My name is john trujillo [protected]. I hope to get a call from someone with action taken against that guy. Or ill just keep calling until someone does. I do have a picture of his plate and i also have a picture of how he blocked the road!

Read full review of UPS
View 0 more photos
Hide full review
ComplaintsBoard
H
5:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS driver (not regular)

Sub driver brought large box and another smaller one. As he walked in door, asked if I would deliver next door to church. Told him it was a heavy box and no, I couldn't. (I am a 70 yr old woman, covering office at a daycare). He stated he was running behind. Stormed out of building with the smaller box (which I would have delivered for him if he had taken the time to explain it was not the microwave we had ordered.)
He yelled at me asking my name and sarcastically saying 'thanks for the help and he would report me. This man was rude, inconsiderate and totally unprofessional. He can report all he wants ... there are witnesses to his behavior.
I would like to state our regular driver is polite and very helpful.

Pat Lockwood
Holy Cross Academy

Read full review of UPS
Hide full review
ComplaintsBoard
J
7:44 pm EDT

UPS driver consistently delivers to wrong address

Ups quartzsite, arizona driver consistently delivers to wrong address! And we are sick and tired of it. This is a very small town. There is no excuse. It's not brain surgery for christ sake. Just a new level of. Incompetence! One driver. One route. We are all tired of his incompetence/laziness! And are making a town wide push for people to choose fed ex instead of ups.

Read full review of UPS
Hide full review
ComplaintsBoard
A
11:57 am EDT

UPS customer service

I received notification my package was delivered on 4/17/18, unfortunately it was not delivered to the shipping address instead it was delivered to Amazon and signed by the dock person. I called UPS customer service on the same day and spoke with a rep who advised I would receive my package by 4/19/18 never received it called again on 4/21/18 and was advised they had recovered the package and I will receive it by end of day on 4/23/18. I called UPS back on 4/24/18 to hear they will need to do a investigation and it takes 8 days and they have until 4/30 to recover my package. I advised the supervisor Mario I needed my package by Friday due to the merchandise is for my Baby shower on 4/28 he was rude and advised there was nothing he could do and I needed to wait or reorder my shipment. When I had advised him that the shipper was willing to reship my merchandise but UPS just need to call them to notify them so they can do so due to they could see an investigation was started and he was not willing to do so . Poor customer services UPS is the worst

Read full review of UPS
Hide full review
ComplaintsBoard
S
2:19 pm EDT

UPS unethical behavior

4/17/18,
tracking number: 1Z2E310398427841

I would have submitted this complaint sooner, but I had no time since last week. I have been dealing with this delivery driver since my employ at this company, and my work/living situation is unique, I work security at the apartment I live in. I see this delivery driver on Tuesdays when he makes his deliveries, and I usually have a hard time getting him to deliver packages to the company's designated mail room.

Twice, he has tried to make me finish his job while he has had packages waiting to be put into the mail room, instead of putting them in the room, himself (It is my understanding that his job is to deliver the packages to the designated room, not hand them off to me, a security guard. My job is to escort him to the room). I am always polite to him, despite his preposterous attitude.

This driver has only had me sign for packages twice, and it is within my description to do so, I'm not complaining about that. My issue is that the driver, knowing my full name (he has recited it to me, without prompt, prior to having me sign for packages on one occasion), dropped my package (which, aside from arriving open on top, did contain glass, thankfully, it did not break, because the company I ordered from, Jet, packed the items very well. The box of salt, on the other hand, as it was on the bottom, did burst a little, undoubtedly because of how he handled my package. I did not think to take a picture, as I was working at the time of delivery and just wanted to get the package into my apartment, I only checked for damage on the glass items, as they were most important to me), from half his height, and refused to have me sign, because he already knew it was my package that he dropped.

I must reiterate that I have never been rude to this man, I have only insisted that he finish his portion of his job, to which he has taken issue, and this time, he took it out on a package I ordered. Because of the frequency of our interactions and the fact that he has demonstrated knowledge of my name, I find it impossible to believe that he did not know it was my package he dropped.

At this moment, I am unsure what a desirable resolution would be, as I have gone to the building manager to confirm whether he actually has to place the packages in the designated room, or whether I should be expected to finish that portion of his job. My building manager (and boss) have agreed that as I'm not a delivery driver, he should finish this portion of his job, instead of expecting me (or one of the maintenance men, I have been instructed to have them move heavy packages for the construction workers, regardless of which company delivers them) to do it.

His behavior seems unprofessional, to me, and taking out his personal issues on my packages because I've insisted that he see his job through to the end (at least, at my post), is definitely immature and unethical. Whether he did attempt to open my package, I cannot say, but none of the other packages arrived open or damaged, so I did find that suspect. (I just filed this under "employees" because there's no category for "deliveries". I trust this will make it to the correct department.)

Read full review of UPS
Hide full review
ComplaintsBoard
C
1:23 pm EDT

UPS shipping

I called multiple times to track my package even day for 5 days since pickup and was told I'll receive it today. Now I took the day off to get it but i called and was told that I can pick it up from Pennsylvania and I live in VA if I wanted it today or wait until the end of the day tomorrow. I can't even get a two hour delivery time window..I'm a delivery driver myself for home Depot so why is what I'm asking a problem.

Read full review of UPS
Hide full review
ComplaintsBoard
S
9:25 am EDT

UPS delivery and customer service

A package shipped via UPS to me was misdelivered. I finally received it (via my neighbor, to whom it had been delivered), and when I called to find out why it had been misdelivered, I was told I would get a call back within an hour and to "stay by my phone." Well, imagine my surprise when I didn't get a call. I finally called again, and was told "we are too busy to call within the hour, but will call you in the morning." When I mentioned that perhaps there was a failure to communicate to the customer service folks, as they were still telling customers that we will call you within the hour, the "supervisor" argued with me, and said his communication was just fine. He got very argumentative, and kept interrupting. If you are too "busy" (mind you, I am the reason you are busy, it's called "BUSINESS" for a reason) from customers calling to complain about misdeliveries, then there is a bigger issue here, I think. We already have a note on our Amazon account that says "Do not deliver via UPS" because of issues. I will have to put this note on my Nordstrom account.

Read full review of UPS
Hide full review
ComplaintsBoard
J
9:48 am EDT

UPS unacceptable and unprofessional customer services

I had an international shipping which supposed to be delivered to a new york hotel on April 11. I was in Canada tracking my shipment everyday. So I saw the first attempt delivery was not successful, I called ups right away. And both me and customer representative thought maybe the address is not correct, and it's clarified and updated.(correct address but hotel name added) I also asked to see whether something's going on or there's money involved so the hotel rejected to take the parcel.( I saw duty related message in the tracking process, so I wonder maybe it's related to money) I was told there's no money related, they will always charge the shipper not the receiver.
On April 12, delivery failed again. So I called ups again and try to see why. And I was ensured that package will be delivered the next day.
On April 13, delivery failed again. I called ups again and finally they could told me it's because of duty and it's COD. I was connected with Brittaney after talking to two representatives. I was asked to go pick up at the greenwich customer centre but I rejected as I am not a local and not familiar with places. So I asked if I can leave the money at the hotel so when they deliver again the hotel can help me pay. So I lose with the hotel and I called Brittaney back to confirm that money is settled and to have her send the package over again. She told me it will take one to two business days which will he April 16 / 17th.
On April 18th, I arrived the hotel again, found out package was failed to deliver. They got the ups driver's message said cash is not accepted.
I then called ups again and finally connected again with Brittaney after two representatives (of course repeating whatever's going on), when Brittaney picked up the phone, I sure had to repeat once more again (why a great customer service) . I told her I wasn't told that cash is not accepted, I asked her why she didn't mention to me. She kept telling me they only take money order and cheque. Thank you, I don't need you to tell me after I knew it from a mistake. I told her I can go to the centre to pick up the package and pay duty there, so I can end all these things. I asked her if the centre take cash. She then tell me she can direct my call to do a payment with credit card over the phone. I asked her why paying with cc over phone was not an option when we talked on last Friday. If I was told paying cc over phone is an option, everything would be much easier. I was quite angry honestly. So does the representative, Brittaney. There was one point I thought I did something very wrong. I do think Brittaney is extremely unprofessional and need to apologize for all the inconveniencea caused. She did not realize or admit the mistakes she made. In conclusion, for this whole process, I've talked to 9 of your staffs. They were successfully help UPS to develop an thumb down image with lack of knowledge and no professionalism.
UPS will never be my choice!

Read full review of UPS
Hide full review
ComplaintsBoard
M
8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS driver

On Tuesday April 17th at approximately 5 pm DST, I returned home and found a UPS delivery truck blocking the driveway of the apartment building where I live. He was blocking the full eastbound lane of the street as well. I honked my horn once to get his attention and did not. When I opened my door, I heard him in the back of the truck and went to the passenger side and knocked on his door. He came out and I asked him to move the truck so I could get into the driveway. He's answer was something like "when I'm good and ready." He then denied that he was blocking the drive and suggested that he could give me directions to the "DMV so that I could learn how to drive." When I protested, he started yelling and was abusive as he walked away, yelling insults over his shoulder as he went.

The Pennsylvnia license plate on the truck reads ZHT 5257. The truck number on the side of the door reads 166406. I have photos of both. I have made a complaint to the local police (Radnor Township, PA) and have spoken with the company that manages our apartment building at the request of the police officer.

Read full review of UPS
Hide full review
ComplaintsBoard
H
4:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

UPS delivery

Two different packages at different times was dropped off at the wrong address. The first one the residents dropped the package off at my home. The second one that weighs almost one hundred pounds was also dropped of the other day at there house again. It sat outside for two days until I took a ride a few streets over and there it was a 300$ package . the residents were away on vacation.the last package had the right address on it from amazon but the wrong address from ups code [protected]. I called ups they said nothing could be done to call amazon. So in the mean time I had to shove this big entertainment center into my little car and bring it home myself with help really heavy. Ups doesn't care they passed the buck onto amazon. How did the package stamps end up with a different address than the big one on the side.. No one could explain why. Too much cramp to have something delivered.

Read full review of UPS
Hide full review
ComplaintsBoard
B
8:53 pm EDT

UPS service

I ordered a BBQ to be delivered and a scheduled date was set for Wednesday April 11th 2018. I live on the third floor of an Condo, and have no access to a truck, so I arranged to be home from work to be their for the delivery. At 4pm I get an email stating it won't be delivered as scheduled, but rescheduled for the following day. I was not able to be off work another day to sign and receive the delivery, so I registered for MY UPS Online as he offered an option to set another delivery day. The registration was cumbersome and took several attempts to finally get registered. I selected the change delivery option and a pop up window gave me and error message. I called customer service and they were unable to help me, but transferred me to technical support. After being on hold I finally get through and explain what is happening, and the tech told me I was put through to Internal support not customer technical support and offer to transfer me. Now I am getting very frustrated, so I was put through to external tech support and was walked through the fix. Now I can access reschedule delivery and set up a date of Friday the 13th . I proceed to change the date and click reschedule, where I was taken to my Credit Card Info to PAY! for the change...So I submit and pay so bow it is Friday at 7pm end of there delivery day and no delivery. I called Customer service 2 times through the day and was assured it was scheduled for delivery on the scheduled day. Well NO delivery! another wasted day. Worst service ever.

Read full review of UPS
Hide full review
ComplaintsBoard
M
3:57 pm EDT

UPS delivery

I had purchased laser checks for my business, which were delivered via UPS on 4/13/2018 at around 1:45 PM.

Tracking # 1Z1819190381848041

The package was left in front of my garage, instead of under the porch by the door. Also, there was no attempt to let anyone who may be inside know that a package was outside. It was a cloudy and rainy day. If I had not been home and heard the truck, my checks would have been ruined (value $297) and I would have had to re-order.

The driver on this delivery fell short of the service we typically receive from your drivers. I require no further resolution than for this to be brought to the attention of the driver.

-Martin Bonner
2923 York Road
Everett, WA
[protected]@msn.com

Read full review of UPS
Hide full review
ComplaintsBoard
A
5:11 pm EDT

UPS driver

I had been waiting a month for my package and when I finally got it, it was completelt destroyed. Not only was it completelt destroyed but it was shipped in a box that was too small so they had a piece of cardboard to tape up the sides to it the top piece of random cardboard to make the top of the box. When we told the anthropologie, they said to leave the package outside for UPS to pick up.
The UPS worker comes and he accuses me of damaging the package and contents myself. And asked "where is the top?", perplexed, I explained to him that that was exactly how I got the package.
Why would I damage the item that I bought and have been waiting for for a month now? And the package was delivered to me a day ago, why would I hide another part of the box? I opened the box, saw that it was completely damaged and closed it back up. I ordered a metal waste basket for my laundry. The metal had completey bended inwards on the outside as well as the inside and the box itself was completelt damaged.
The worker kept accusing me and saying that it didn't come like this. Again, why would I do this to myself and I don't have the strength to destroy and bend metal like this. Then after he saw that I was getting upset, he says "I'm just trying to make conversation."
Are you? You just accused me of destroying my own item that I bought that I've been waiting for a month for and keep telling me that you didn't bring it like this.
You can't treat people this way.

Read full review of UPS
View 0 more photos
Hide full review

UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with UPS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with UPS Customer Service. Initial UPS complaints should be directed to their team directly. You can find contact details for UPS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.