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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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5:55 pm EDT
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UPS ridiculous system to pay for import fees on package delivery

I just got off the phone with UPS. The woman was abrupt, unhelpful and basically hung up on me. I had a phone call today to say I owed some money on a package coming in from the USA. They couldn't tell me how much. I said please email me when you know how much. Instead I got a phone call from 'unknown name unknown number' from a fellow ready to take my credit card number. This screamed 'scam' to me and I did not give him the number. He did have the same package ID number that the first caller gave me. I phoned UPS Canada and got this third person who could not take my money, even though she said it was $1.09. The package is coming tomorrow but according to the second caller I will have to pay an extra $5 at the door as a 'terminal fee'. I asked to postpone the delivery until Monday so I can call in my payment Saturday. I have no idea what time he's supposed to arrive and I wanted to have it paid before he comes. She couldn't tell me. She said if he comes before I call in the payment he can fill out a missed delivery card and come back again. What a bloody waste of time. I'm not allowed to give him $1.09 in cash either. Then when I complained about the ridiculousness of the situation she said the driver might just let me have the package if I tell him I'll phone in the payment later. What a stupid system. Very unprofessional, very annoying, and to boot she hung up on me. Fuming over this stupid interaction.

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3:29 pm EDT

UPS driver speeding on a college campus.

On 07/26/2018 a UPS semi truck with an Indiana license plate number 2272151 and a USDOT number 121058 was speeding on the University of Central Florida's campus. It was going 50mph + in a 30mph zone while there were dozens of students walking near the road. The driver, who was a white male with short brown hair and a short beard, could have easily caused an accident or hit a pedestrian at 20mph over the speed limit. This type of driving is unsafe and should never be tolerated especially on a school campus while students are present. The driver of the truck should be strongly reprimanded if not fired.

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10:04 pm EDT

UPS my tracked package containing a gps disappeared after being scanned in

My package with tracking # 1ZW056E80387894616 disappeared after being checked in. It is an Aviation GPS IFly 740. I never purchased insurance on this item valued at $900. however the box had my address and contact information as well as the recepients address and RMA number inside the box. Boxes just do not disappear while in your possession unless an employee stole or misplaced it within the facility. I need the person who signed for this package to be held responsible and payment to me initiated as this is clear that UPS has had it in its possession till the last delivery point. Im very very upset becuase i have always trusted UPS and done business faithfully through you, but the one time i send a high priced item is the one time you misplaced it. Im a business owner and I hope you realize that even though in the grand scale of things you may think i'm insignificant to UPS, well tens of thousands of future dollars of mine will be routed elsewhere due to this breech of confidence. Im hoping and expecting some positive news. It is absolutely unacceptable on the part of UPS to offer tracking, yet not want to be accountable for negligence or theft of an employee working within the Mackinney Texas facility, and expecting the customer to ensure against theft of UPS's own employees. I would have no beef with UPS isf this was indeed a random act of God(plane crash, truck crash etc.). I am submitting the cost of this item but better still, i want my GPS back that your facility mishandled and misplaced after checking it in. Im asking UPS to do the right thing, or definitely lose my business for life. I thank you for your kind consideration in this matter. I just came out of an accident which cracked my GPS screen which would cost me $200 to replace. Im asking for the difference in cost. The $100 being offered me currently is a spit in the face. I did not lose this item. A UPS employee stole it or misplaced it. Please do the right thing and take responsibility.
The serial # on my GPS is #VH16050013. I hope you have it in you to help make this unhappy, vexed and angry customer happier than he currently is, and I hope you recognize the value of keeping me on as a customer for life, or losing my business. Thank you.

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6:34 pm EDT
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UPS the conduct of the ups driver

I work for a school bus company here in New York City (Brooklyn) Today 7/25/18 I was on my route dropping off children about 3:15 pm on Albermarie Road in Brooklyn. It all happened so fast, but when we pulled up to the house on Albermarie Road and open the door of the bus a STOP SIGN automatically comes out for vehicles to stop in both directions.
The UPS truck in question (truck #575488) did not make any efforts to even slow down for the stop sign, as I pulled away from the house the UPS driver blew the horn repeatedly and raced onto the side of the street to violently pass a school bus filled with special ed children, only to stop 100 feet in front of my bus and parked in the middle of the street blocking me from going around him as he went into a store on Albermarie Road and Mcdonald Ave. in Brooklyn.
Special Education school buses all have cameras on the bus, I had to call into my office because school buses aren't allowed to back up while children are on the bus. My office wants to pull the camera chip and use it to prosecute,
This driver should lose his job before someone is hurt or killed.
The way he passed my bus he had to have his foot jammed to the accelerator while driving on the opposite side of the road. Please do something about this I know my office is going to give the footage to the dept. of transportation.

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5:43 pm EDT

UPS driver

The delivery truck guy ran 2 stop signs twice! I was a pedestrian and he completely ignored me both times! What if he hit me? I wish he did, so I could've sued you all! Please make sure your drivers are following safety and traffic regulations. I know they're on a timeline to make deliveries, but safety first, please! The location of this truck was 11609 South Highway 6, Sugar Land, TX 77498. The truck driver went behind the strip to make a delivery and ran 2 stop signs when I was trying to cross the intersection on my way into and out of the store I was going to. The truck # is 143131 and the driver was a Caucasian male, bald, with glasses and a beanie hat. Please contact me if I can provide any other details.

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1:39 pm EDT

UPS damage

I received my box, and it has obviously been crushed. It's a decorative birthday party package for my son's 3rd birthday. The shark piñata is squashed flat. I'm not even sure I can reach inside of it to push it back out. There's a tiny hole to stuff candy in. I can't reach my hand in there. Very sad service. This is my money you are being so careless with while you are getting paid yours for doing so.

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9:47 am EDT
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UPS delivery of package

Today, July 25, 2018, a UPS delivered an 80 lb package and left it in front of my garage door. He backed into the driveway dropped it right there and left. No attempt to bring it to the front door.

I was standing at the front door waiting for him to come around the corner to bring it to the porch. But before I knew what he did, he hopped into his truck and left.

The package was a larger box and he left it so when I opened the garage door I would not be able to get my car out of the garage. So I had to move that 80 lb box on my own. Plus it is supposed to rain today and it would have gotten soaked where he left it.

I have a bad back and had to move the box myself so I could get out of the garage and move it to the front porch, up two steps so it would be covered if it rained. This is the poorest service I ever had by UPS. The guy was just too lazy to do the right thing and deliver it to the front door.

The package tracking number was :1Z 89A F65 [protected]. The Ship to was: Nicholas T Bobulsky, 18955 Blue Spruce Dr, Strongsville, OH [protected]

I do hope you will talk with this delivery person, as it was not our usual guy, and let him know this is not acceptable for deliveries.

Thanks,
Pamela Mallin

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4:40 am EDT

UPS delivery incident

The stupid idiot UPS driver put my LIVE BREATING QUEEN BEES in a plastic bag on the bottom side step on a HOT HUMID DAY and didn't even blow the horn, come to the door, or anything to let me know he was here. I did not hear him in driveway, my dogs did not bark, etc. The bees were delivered at 4:15 p.m. and I did not find them until 5:55 p.m. and they were extremely hot and agitated. One bee had already died in the cage. I had put a cat container on the deck, which was only five steps away from where he put the box, for him to put the package in so it would be safe and out of the sun or rains. I left a huge note on the deck to let the driver know what to do if I was not home, but I was home and waiting on him. I do not know why I didn't hear him, he must not have a reverse noise on the truck or he walked, I do not know. But he must have been extremely quiet for the dogs not to react to his being here.
date of incident: 7/25/18; tracking no. 1Z 2V2 OX6 [protected]
There is no replacing these Queens as they are not something that is available all the time. I had to order them a year in advance and now I do not know if they will be viable or affected by this heat they suffered. Sometimes these conditions can ruin a new bee queen. I want the UPS driver fired for not doing his job properly. I am not a fan of this drop and ditch mentality. UPS used to be such a good company, but not any more. So that means, my queens were in his truck all day long, in the heat, and then in the heat when he left them in the plastic bag. AND, the package even says, live breathing, ... what part of that does he not comprehend? I am baffled by his putting these bees in plastic and thinking they would live in 80 plus degree heat ! how stupid can one get?

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4:01 pm EDT

UPS delivery

By tracking my package online I knew my package was to be delivered today. I arrived home from work @ 7:30 am Central knowing UPS deliveries typically come around 2 pm. My phone was on the entire time and I was working at my desk 20 feet from my apt front door. Checking in online around 2:30 I saw that the package was taken to an Access Point because I was not available when they attempted to deliver. As previously stated I was home all morning plus I have 2 dogs who would have alerted me to a knock on the door if I had stepped away from the door. No barking, no knock. The building is a locked building but the driver was able to gain access and leave a delivery attempt notice on my door, but again, the driver did not knock, apparently just leaving the notice. I contacted UPS by phone to request the driver come back but was told the driver was not allowed to do that. I was offered the option of meeting the driver elsewhere but I explained my car was undergoing repairs and was not able to do that and again requested proper delivery as expected today. I was again declined. So now I must wait and pick up my package elsewhere on a different day. Very dissatisfied with this "delivery." Delivery Notice # [protected] 8

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9:03 pm EDT

UPS reckless truck driver

Thursday 7/19/18 rte 81 southbound between scranton & wilkes barre, pa at 12:39 pm ups tractor trailer cab # 276725... Trailer plate t233909 (?) speeding around 70mph... Tailgating... Stayed in left lane the entire 15 or so mile stretch from the davis st interchange to wilkes barre... Ran side by side with another tractor trailer blocking traffic most of the way. I have pics on my phone if you are interested.

Thought you would want to know.

Sincerely,
Robb henderson

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KeithKeith
, US
Jul 25, 2018 1:36 pm EDT

On July 25th between 11:40am and 12:00noon, I witnessed UPS Driver causing two Near Misses on Interstate I-70 in Colorado between Silt and Glenwood Springs. Driver was passing cars in both the right lane (Non-Passing lane), and left lane in excess of 10-12 mile above the maximum speed limit. This became particularly dangerous between mile markers 108 - 112 (where the speed limit is reduced to 65 due to tight turns following the Colorado River), when the driver continued to drive well above 75 mph. Driver passed me during this section and pulled-over in front of me - causing me to apply breaks and immediately pull into the left lane to avoid him. The license plate on the truck was; P85166, Indiana

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12:22 am EDT
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UPS ups freight (san jose)

Received a call on Monday to schedule an appointment. Asked to be home on Wednesday between 2-6 so I can sign for a delivery. at 5:15PM I get a phone call - your package didn't get on the truck today. When I ask what's the point of making an appointment they tell me, I'm just the clerk making the appointment, not the person who is in charge to get them on the truck.
Schedule a 2nd appointment - another day off work, call ahead this time - get someone who puts me on hold for 10 minutes. Call again - another hold for 20 minutes. Eventually after my 5th call I get the first person again - who claims they are "trying" to get my package on a truck - 2nd appointment and again no customer service. This time they promise me - we just got it on the truck - will be delivered by 6PM - guess what - truck never arrives. Calling the service center again - am rudely told that the package is on the truck and if it hasn't shown up they are probably behind. Truck never showed up. It is now a week, scheduled 2 delivery appointments and never heard back.
I am planning to pursue with legal and get a large compensation.

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10:35 pm EDT
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UPS product not shipped as promised. signed up for notifications about shipping and not received one notification.

Recieved email about estimated time of shipping, signed up for notification about any issues about shipping and did not receive one notification. Item was not shipped and did not receive notification about change of shipping day. It's unfair for ups to try and blame everything on original party when they did their part and ups failed to do theirs when they tell me they the item and estimated shipping day and time but fail to inform me that time and day has changed!

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9:11 pm EDT

UPS package listed as delivered when it wasn't, unethical behaviour, possible theft by driver

Ordered a package from Amazon. Followed tracking on UPS website. Package was reported as delivered "left at front door" and it also said signed for by "REL 91Y". There is nobody at my residence by the name of REL 91Y, and besides why would the driver report the package "left at front door" and give a fake name of a person who signed for it. I don't believe the package was ever delivered. The package contained expensive items and it is my belief that the package was stolen by the driver. UPS has refused to give the name of the driver in Fort Myers FL, yet they claim they can track the package through every step of the process. I'm out money, time, and inconvenience because of uncaring drivers with UPS. Why are they allowed to get away with this? Why doesn't UPS management do something? It's almost like UPS drivers are not held accountable for their work. They lie about what they do, and cause inconvenience but nobody at UPS cares. So frustrating that they are so untouchable and customer service is HORRIBLE. They just don't care. All they want is your money. Once they get your money they don't care about you, because you have no recourse. I'm currently in the process of getting the drivers name and going to have my attorney send UPS a letter specifically naming this individual. It is now a matter of principle and I am going to make some driver an example. Not only will I go after UPS but I will legally go after the driver.

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7:37 pm EDT
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UPS delivery of damaged tampered package

July 20, 2018 Received at 12:54 PM a damaged package that looked like it had just been opened and quickly retaped with clear taping. I answered door in less than 30 seconds from door bell. It seems that the driver could have had the courtesy to say the packaged was received damaged by UPS and to not run away. I can't run after a truck. The package was falling apart. I took photos but don't know how to show them here. When I opened the package (didn't take much effort since it was falling apart), there were 2 doormats in the package. Not the canopy tent that I had ordered. The seller stated the tent was sent out in the package. When I called UPS, someone named Louie told me to call Amazon. There was no responsibility taken on UPS's part for someone enroute taking my package apart, removing the paid for item, and stuffing it with doormats. A simple apology for having to deliver a package falling apart would ease the suspicion that it was not done by UPS. Thank goodness, Amazon will refund my money. I am afraid to reorder for fear UPS will be the one to deliver.

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2:56 pm EDT

UPS delivery driver

This morning [protected] driver was very rude to myself and offended one of my customers. I understand everyone is on a schedule but when I'm on the phone and the other line is ringing with customers waiting a professional attitude would be nice. I asked him to wait for a moment and he responed rudely. Acting like a petulant child doesn't help anyone. Didn't have me sign anything like my usual driver does. Just asked for a name. Also huffed and puffed when i told him i wanted to inspect the box because it contained glass. Another delivery guy was waiting for a signature encouraged me to file a complaint. Thank you for your time.

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6:28 pm EDT

UPS delivery

I ordered a product on Monday. I have kept check on tracking. According to tracking my package arrived in Knoxville, Tn. on Wednesday morning. Later Wednesday showed destination scan. Thursday morning showed destination scan again, but never received that day. Called national phone number to check on package they said it had been brought up to my local post office for delivery on Friday instead of bringing on to my home. Customer service person on national number said that was common & could not give me a phone # to file complaint. If I pay for ups delivery I expect ups to deliver to my home not post office to be delivered next day. I should have had my merchandise on Wednesday not Friday. I am going to let the ebay seller know I was not satisfied with delivery. They should consider other delivery service. I will not use ups for anything else. The ups trucks come by my home about every day.

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3:04 pm EDT
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UPS package delivery and unclear instructions

My name is Michael Rutledge. On July 11, 2018, I mailed a package from Jacksonville Florida to Tampa Florida. The UPS Store I used (4320 Deerwood Lake Parkway) was very organized and structured. Customer service was at the highest level of professionalism.

On July 18, 2018, I contacted the apartment complex where I was having the package delivered (Regency Square Apartments, 1401 Cartier Drive, Tampa Florida. The manager told me that they never received the package and NO NOTE had been left at that location. I then used the UPS tracking system and it told me the package had been delivered to an access location. It did not tell me where so I had to call and find out where that was. I was given the address of 10815 North Nebraska Avenue, but the person I talked neglected to tell me that this was some type of drop off point. The maintenance man for the complex went to that location, but was denied access to the package. I then called UPS back and this time, I was told that he had to have a letter from the complex authorizing him to pick up the package. I might add that the agent I spoke to was a little testy and so was I as I was slightly aggravated. The information I mailed was time sensitive and that is why I chose UPS. I know you people are not concerned about this but this is the last time I will ever use your services. I would like for the maintenance man to be allowed to pick up the package but alas there is no one there to give it to him. What in the world am I supposed to do now. I would appreciate if someone would call me with a viable solution at [protected].
Respectfully,

Michael Rutledge

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7:17 pm EDT

UPS left notice outside building, no name as to who the receiver is, and no check box as to first notice, second notice or final notice to pickup!

Lately, I have been receiving from United Parcel Service left notice outside my building door, while home, inside my building where sticker life notice on my mailbox, so as to prove the delivery driver was inside building, but fail to go five floors up and what due to me.

Now, I find an inforNotice tracing # [protected] 5 with a person name is being delivered to the wrong person. Again, there is no name as to who this package is to be delivered to. Finally, there is not a checkbox, being blank as to how long do we get to pick up the package. One day notice next day notice or final notice.

Sincerely,

Michael Olivencia
74-76 West 103rd Street, Apt 5E
New York, NY 10025

Home phone: [protected]

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9:21 pm EDT

UPS a delivery truck driver

Traffic was backed up and several cars were illegally driving along the shoulder of the freeway to get past the back up. A UPS truck was also driving along the shoulder to get past traffic and cut me off when merging back in to traffic. This was on the northbound 71/ westbound 10 interchange at 4:35 pm on 7/16/2018. The license plate number was 81348G1, the side of the truck had USDOT 021800, and there was a sticker with CA DMV PFR 20.

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6:30 pm EDT
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UPS muffler

Drive error address correct ..need package asap delivered 2 address as listed ..after several calls the driver refused 2 bring back package stating he was done an headed back 2 hub..we are in a main hwy an well marked we are on the way back 2 your facility, last call cc rep says can I meet the driver, less than 2 miles from me..yes this is not far but 2 have 2 pack up kids an drive 2 a store to pick up a correctly labeled package, that we payed for delivery on, last I comment made was she would try to get him 2 bring it back..this is unexpectable an if the package cam not be delivered tonight we will refuse delivery!
[protected]@gmail.com
[protected]

Wendi an Rick Brewer

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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Phone numbers

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