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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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12:12 pm EST

UPS driver

In Virginia Beach Va delivering to 621 Lynnhaven Parkwayon February 22, 2018. Driver pulled in to front parking lot and blocked several parking spaces where vehicles were parked. When asked to move because he was blocking people trying to exit he refused to move the vehicle and responded with foul language. The driver started to cuss and did not want to let the cars exit from the parking spaces until he completed the delivery.

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1:18 pm EST

UPS ups driver extremely rude and parks in handicap spots

Coming back to my apartment complex, Skyvue in Lansing, MI, I noticed a ups driver had parked in the handicap spot illegally. I just had hip surgery and have a registered handicap placard. I asked the driver to move, she simply ignored me. As i found a spot and walked over, she asked if i was speaking to her. I was blatant that she had already begun the day off poorly and was taking it out on me. She followed me inside and kept asking me/denying that I had surgery and refused to move her car. She continued to be rude and follow me upstairs to where I complained to management. I HAVE HAD 8 BACK SURGERIES IN THE PAST 7 YEARS. ITS A TOUCHY SUBJECT! It's terrible that you would have a driver like that. I want discipline and an apology from the driver; I am shocked UPS would employ somebody like this. I highly suggest removing the driver from her position as it seems she must have some sort of medical degree to tell me where or where not to park. Besides the point, it's illegal and some people really need the spots to function. License plate: BA29081, she was a middle aged woman.

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5:42 pm EST
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UPS speeding driver

I live on 1121 Rd on Deepwater, Mo. It is a gravel road that is surounded by timber. Today at 5:30 I watched the driver go down my road much faster than would be considered safe. There are lots of animals along this road, both pets and wild deer. There are also young children present at various times. While I can't say for sure just how fast he was going my guess would be better than 40 mph. The speed limit is 25. I would hate to see someone's pet get hit or even worse a child. I really don't want to get anyone in trouble but speeding on a gravel road like this is really nota smart thing to do.

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2:15 pm EST

UPS unauthorized credit card charges

On January 31, 2018 I had UPS to ship back a bumper to Parts Geek, LLC, 1700 Parker Drive, Charlotte, NC 29208 from the UPS Sallisaw, OK location. I gave them my credit card information and a charge of $44.27 was authorized on Tracking number K219 917 3323 which came out of my account on February 12, 2018. Then an additional unauthorized charge of $139.55 was deducted from my account on the same day on the following number UPS*ADJ0023061681068181. You should not be able to charge extra and deduct it from my account without my authorization. I want this amount put back into my account. The bumper was shipped under my dads name which is Roger Bloxham @ 40975 E. CR 1240, Keota, Ok 74941. The credit card is under my name which is Chelsea Bloxham at the same address. The cost to ship back in no way should have amounted to $183.82.

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12:36 pm EST

UPS delivery driver attitude

Today, February 15 a UPS driver came to our office in Sacramento to drop off packages. He rang our bell, but waited only 5 or 6 seconds before turning and walking away. I could see him as I walked toward the door, which takes me about 10 seconds to get to. I asked why he didn't wait more than 5 seconds as it takes me 10 to get to the door to which he replied, I'm glad you can count. He then handed me the scanner to sign and when I didn't return it immediately he said that he would call the cops. I then asked him his name to which he replied that it didn't matter. I am appalled at the attitude of this driver. This is not the kind of individual I would want representing my company.
His vehicle number was 148359 with license plate 8X21813.

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12:55 pm EST

UPS rude irresponsible driver

today, 2/14/2018 we had a driver who was extremely rude. i unfortunately did not get his name or badge number as he did not come into the store again after our first interaction. The driver refused to bring our boxes down one floor into the stores receiving are. He left them in the elevator, which is also used for the public. When asked to take them in to the store, he said he would not make several trips down the elevator.

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6:22 am EST

UPS dropped broken inverter for rv

Your Name: Roy Miller
Your E-mail Address: [protected]@aol.com
Support Category: Claims
Support Topic: Status
Are you the...: Receiver
Your Telephone: [protected]
Claim Number: 1zv289100395738959
Account Number:
Tracking Number(s):
What is your question or comment? I need to talk with a supervisor that is high enough to escalate problems not just manage them. This is not your average lost or damaged problem. Your driver carried a package designed by you and your safety lift plan to be carried by a hand cart. He did not use one. He admitted to dropping it at my front door a package that weighed 113lbs on the concrete. Broke the box and one of a kind content to pieces. he said he was sorry. it is my package, your on my property. get in touch with me.

Question Reference # [protected]

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5:42 pm EST

UPS one of your ups van driver in allston/brighton, 02134

It has been 3 or 4 times that the driver never tried to contact you when the package needs to be signed. He didn't even bring the package down the truck but simply left a note told you he would try the next day, the only way you want to get your package is waiting downstairs for hours or drive for half an hour to pick it up. This time, he didn't even left a note telling me where I can pick it up.
I'll keep complaining once I get his identity.

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12:41 pm EST

UPS undelivered package

On Dec 14th, 2017 sent package to my Air Force son and family a Christmas present per UPS to Colorado Springs, CO from Duluth, MN. I admit I gave old address. Nothing heard from UPS until week of Jan 7th, 2018 to my son that they had a package for them that had wrong address. UPS took his right address and said they would be contacted. No further contact came from UPS. On Jan 19th I was contacted from Pack and Mail in Duluth MN that it had been returned to them. (place I had sent it from originally) And that I would have to resend it at my expense again.
Cannot understand why when it was in Colorado and were given the new address they sent it all the way back to Minnesota instead. More cost to you and me. Could have just redelivered it. Unbelievable!
By the time this package got there of course the birdfeeder I sent had some damage.
Funny but packages I sent by FedEx to grandchildren had wrong address also but FedEx got them delivered without any problem.
Will not use UPS again. But you probably don't care due to the size of your company and I am just one customer. FedEx or USPS will get my business from now on.

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1:08 pm EST

UPS careless ups driver

on 02/08/2018 at approximately 7:35 am I was nearly hit in a crosswalk by a UPS driver turning against a red light. Several other cars at the intersection honked their horn at the driver and he did not even slow to acknowledge that he'd done wrong. I followed the truck and tried to get his attention but he wouldn't turn. I understand being in a hurry, I understand deadlines, but I was very nearly hit and your driver was either entirely ignorant or cared so little that he ignored two other cars and me to speed away.

License plate: 33804, SW 6th Street and Terwilliger, Portland, OR

Shannon Wipf
[protected]

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2:32 pm EST
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UPS one of your drivers

On Feb 7 at approximately 130 pm your driver was attempting to deliver a package to 7380 Afton Road at Woodbury Lutheran church. He was driving recklessly in our parking lot and while driving in a circle did not look to see if he was cutting any one off or if any one was coming from his left. I honked my horn to let him know I was there, he opened his vehicle door and yelled at me. Then he decided to take up two lanes of the exit so I could not get buy him and opened his door again and yelled some more. Honestly, he acted like a [censor] and was in no way even close to being a good representative of your organization. I work at the church and don't want him back here.

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8:09 pm EST

UPS complaint for a ups van driver"

Van # 38761 van plate # New York 94865JA.
On 2/6/18 around 5: 45 pm I exit on 233rd and I waited for the red light, the driver was driving very fast he didn't even wait for the green light, he almost hit my car I had to stop to let him go. I'm sure I'm not the 1st person that complain for that driver, he should not be on the road he is a reckless driver

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5:43 pm EST
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UPS unethical behaviour

It's been a nightmare with UPS shipping. UPS customer service advised me I had to go to the UPS office in Mississauga Ontario and clear the customs upon which the boxes will be available. At the facility they advised me that the boxes won't be available until after 6pm. At 6pm I called UPS customer service and they said the boxes are ready for pickup. However when I went to facility again the boxes weren't there and they closed at 7pm. I rang UPS customer service and explained the situation and told them to change the delivery address to Waterloo Ontario address as they won't be delivering untll Monday and we were leaving Brampton on Saturday. They have now left the boxes outside at the door at Brampton address without my permission. No one is at the Brampton address for 2 weeks now so can assume the boxes are missing. Spoke to UPS customer service now. I got in touch with a "supervisor' who said they aren't willing to do anything to rectify it. The Supervisor advised me its UPS policy to leave packages outside if the driver feels its safe. I asked the supervisor for her name so I can file a formal compliant. She would not disclose are name and hung up the phone. Very unethical behaviour and worst customer service. Did not expect this from a company like UPS. I will definitely be taking my business elsewhere.

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3:02 pm EST
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UPS otr truck driver on i65 south

Please contact me for videos of your driver passing in a no passing zone, holding up interstate traffic for miles. It took him so long to pass another truck that I had to break it up into two videos. Both videos show the driver doing less than the posted car speed on I65 South and he chose to illegally hold up traffic for over three miles while taking his time passing another truck driver, beginning at mile marker 31. Ironically, 50 yards after passing signage indicating that no trucks are to be in the left lane, your driver chose to cut over, narrowly in front of faster moving cars to pass the other truck driver. We figured we would check with you on handling it first, before turning it over to the state police. We weren't able to upload the videos while driving due to the length.

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2:07 pm EST

UPS delivery

Its has been 2 weeks My package is being handle in the Ups warehouse...it start with the driver not making the delivery on January 25 in a feight truck 18 wheeler... the driver stated that the road "LOOKED LIKE A DEAD END" after being the told that the road circles around the Ups warehouse in Port allen Louisiana refuesed and Told me i had to pick the package up...i ask why should i traveler 1 and half hour to pick it up when ups can change the delivery to a ground truck...if i can fit the package in my van it can be delivered in a regular Ups trucker...After speaking to a representative on Tuesday January 30 i agreed to meet the 14/18 wheeler at an agreed location on February 1 between 3 to 6...only for me to call the UPS in port allen Louisiana for them to tell me that it was not put in the system to be delivered ...Now thet are HOLDing it until next Thursday...before delivering...I NEEDED IT LAST WEEK contact me ASAP at [protected]

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11:35 am EST

UPS lack of delivery services and lack respectful.

My name is Tony Bobet, I resided at 1710 Seward Avenue, Apt#5-G, Bronx, New York City 10473. I want to file an complaint of lack of service of UPS. They located at 55 Glendale NE, Atlanta, CA 30328. I order an RCA Shelf Stereo with 5 CD player and 300 watts. the order# [protected], price $99.99. I suppose to received the item today, 1/02/18. I had problem with order. I have to lose my doctor appointment twice. they want me to travel to located Branch at 585 Brush Avenue, Bronx, New York City 10465. And, its will cold outside.

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9:00 pm EST

UPS rogue driver - not showing up to pick up my package

My name is Michelle Pitts and I live in Santa Ana, CA. I had requested a pick up On-line and received tracking #1Z3764A77803529917. It instructed me that someone will be picking up my package at my house. The pick up was set for Tuesday, and NO ONE showed up. I tried to be proactive and see if i can have the driver at my office take the package with him the following day. Unfortunately, he can't. The Anaheim location had to print out the label. I went on line again to track the status. Per comments in the system, "driver came by 2x and that no one was home." This was a lie. I NEVER saw a notice on my front door that someone came by. My mom was home. I called the 800 #, they were nice, told me that they will need to escalate the situation to a manager and someone will call me in an hour. Debbie called, apologized. She printed out the label and will instruct the driver NOT to report that he's been at the location when he has not. Something to do with if it's the 3rd time, they will cancel the tracking and I have to do this all over again. She said someone was going to be there Monday. I said that my mother will be home around 1 since she has a doctors appt that day. She said it's not problem. She will instruct the driver. NO ONE SHOWED UP AGAIN! Debbie called me on 1/30, apologized. Said she will send the driver out that night, NO ONE SHOWED UP AGAIN! I followed up yesterday regarding my escalated situation! Debbie called back and said that it's because of the complex gate - Ok, I'll bite. She said she will send the driver back out and that he has my number to call me. NO ONE SHOWED UP AND NO PHONE CALLS! I called the 800 # again tonight, Joseph was very helpful but was overshadowed by the poor service and LIES THAT I'VE BEEN GIVEN. I asked how many times do I have to do this; call to have my package picked up? Should be one he said. I said wrong, try again. I am so disappointed, frustrated and angered by the lies, the disrespect of the driver to their managers since he willy nilly disregard orders. I suppose that's how it is at UPS. I will NEVER, NEVER use UPS! YOUR DRIVERS ARE A DISGRACE SPECIALLY THE ONE IN MY AREA. LIES ABOUT PICKUPS! YOUR MANAGERS ARE NOT EFFECTIVE TO BE MANAGERS, THE DRIVER IS NOT LISTENING to her! I don't normally write to complain since I know that people do have pride in their work. BUT AT UPS, THERE IS NOOOO PRIDE AT ALL. I may be black listed or the driver in my area may retaliate and not deliver my packages, I suppose that CAN HAPPEN AT UPS. DRIVERS ARBITRARILY PICK AND CHOOSE WHAT TO DO...

My desired outcome is for my package to be picked and for people to do their job!

PS, Debbie called me just now apologizing again... she will send the driver back out. I said I heard that before, what makes this different from the other times? She said that she will follow up with the driver in 15 minutes. I feel sorry for her...

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4:35 pm EST

UPS driving complaint

Hello
I was driving on mopac/slaughter lane and your driver Suddenly cut me off and almost hit me until I honked at him multiple times. He was Driving reckless and cutting multiple off around 4:20pm on mopac and slaughter lane in Austin tx. This needs attention because there could have been multiple people involved in the accident.

Top of truck number was 66614
License plate DGY1111

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Doofuss12341256261616
, US
Jun 05, 2018 10:20 pm EDT

It seems that hardly anyone in this country knows how to write anymore. Bad grammar, bad spelling, non-existent punctuation, stupid texting acronyms, etc. I have to read and re-read most news articles to make any sense of them because of bad grammar, no punctuation, run-on sentences, etc. contained therein. Are there no English classes being taught in schools anymore?

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8:09 am EST
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UPS my package not being held

My name is Niatisha Bost. I had two packages delivered through UPS. I wasn't home went the packages arrived at my home, so came to the customer center in Highland Hills where the package was being delivered from. I told them just to hold both packages to the next business day and I will pick them up. When I arrived at the customer center they only had one of my packages and not both. The were about to sent the other package out for delivery. Why I don't know. The agent that was in the location told me it was on the truck and they could find it. They had to wait for the driver to get in at 9:10

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7:34 pm EST

UPS package delivery

I've lived in the same place for 26 years. For the past year every single package I get is being delivered to my neighbors house. Even ones that are suppose to be signature required. They're just being left on their front porch and most of the time they are out of town for work. I am now doing medical treatments at home for kidney failure and my medications are being shipped directly to my house, this driver again, delivered my medications yesterday to my neighbors house, they were out of town. It was liquid and in vials. The product was on their porch all night and it froze and busted. Now the company has to send me more and I'm totally out until it gets here. He should lose his job. This isn't a one time mistake this happens every single time and I've even spoke to him directly and made him aware that it is mostly medical supplies and is very important. Still occurring.

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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