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United Airlines / IFE, service

New York, NY, United States Review updated:

We have just landed from our long and worst flight we have ever encountered.
As an Economy PLUS flyer, we did not have IFE nor reading light for the entire flight duration (approximately 10:30h). Staff, including the flight manager, was terribly inconsiderate and careless about the case and made us feel very uncomfortable with the already awkward situation.Although no less than 7 people were sleeping on 3 seats in the aircraft, no alternatives were offered for us besides waking these people by ourselves and find a solution on our own.

I have filed an official complaint in their website. Are their any tips how to deal with such a terrible service??

Ma
Jul 20, 2016
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Comments

  •   Jul 20, 2016

    So there were only 7 people in 3 seats on this plane? Your complaint does not make sense. No entertainment...were there monitors but not in service. Or was your plane one without entertainment? They can not produce what they do not offer. Which is not bad service. And economy plus is not first class honey.

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