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Unilever / pathetic service

1 India

below is the mail written again to pure it for their non responsive pather customer support and tech team.
Dear Team, Though at last a i got a call from you guys and also from the service engineer(so called). he visited my home and said everything is good and i am just assuming its not working. i made him taste three water glasses. from from the pure it one from the tap and one from the other filter. there was difference in the taste. also told him earlier water filtering used to take some time, but now the water just comes down from top to bottom in no time. either its an innovation in the filtering process or the battery itself is working. i asked him to open and check it but he didnt and said he cant do that and made me talk to the vendor and he said this guy is new he will send someone else tom. next day i called him asking him when he is going to send the technician . than he talked about replacing something and asked me to come down to his shop around 5-6 km from my home to get it changed. when asked why was it called the customer service if i had to leave office and than get it changed he said he doesnt get paid for this and just doing it for the sake of customer service. i am not sure if he is really interested in customer service at all, and if he is telling the truth than you should give it in writing to all your customers to buy it on their own risk as they might have the throw the pure it after using it for an year.
Please advise whether the new battery which i have gotten changed will be replaced or do i have to run from post to pillar to get the same rectified.

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