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1.6 99 Complaints
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Breyers complaints 99

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E
5:53 pm EDT

Breyers Butter pecan ice cream

I bought the Butter pecan ice cream the other day and was very disappointed, when I saw what looked like plain ice cream.
After finishing the whole container this week the pecans were very sparse. I expected to find more then just a few.
Maybe there was a manufacturer problem and the pecans ran out or were omitted. I will go with another brand to satisfy my sweet tooth.

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8:01 pm EDT

Breyers Cookies and cream ice cream cartoon

Purchased a cartoon of cookies and cream ice cream And inside the cartoon there was only vanilla ice cream. There has been maybe a sliver of a cookie in 2 bowls of ice cream. Very disappointing to not get the ice cream intended and no way to fix it. The fact that the ice cream was either mixed wrong or the wrong ice cream was put in the wrong cartoon.

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12:05 am EDT

Breyers 2 in 1 oreo / chips ahoy ice cream

The description and the picture on the carton makes it seem like it's going to be 50% oreo ice cream and 50% chips ahoy ice cream but every time I buy it, it looks like the picture below that i've attached...80% oreo or more and 20% chips ahoy if i'm lucky... Sometimes less!

I've gotten bored with oreo and only buy this for the chips ahoy ice cream which is phenomenal but still not sold separately (and breyers blasts doesn't count because its completely different).

I am severely disappointed, and quite frankly i've been ripped off! Why the trick? Why the false advertising?

Whats my compensation? Before this I was enjoying breyers products for the last 40 years.

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12:32 pm EDT

Breyers Chocolate chip ice cream

Just almost got finished eating a bowl of Ice cream when I came across two small pieces of metal. It was chocolate chip so I figured I'd just gotten some extra frozen chocolate chips. When I bit into it for the third time I finally opt'd to pull the ‘chocolate chips' out. 2 small pieces of metal. I'd love to talk to someone as I'm highly upset.

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Melissa Stark
, US
Jul 08, 2021 11:50 pm EDT

I was just eating a bowl of the new chocolate chip minute that is white not green and I bit down on something hard. I saved it in a baggy because I am unsure of what it is.

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6:08 pm EDT

Breyers Unethical practices

I have purchased the snack size ice cream cups 3 times now. The cup says it is 3 ounces. I weighted them every time and they weight 1.9 ounces on my accurate kitchen scale. I have bought different lot numbers at different supermarkets. I also purchased blue bell snack cups and these weight 3 ounces every time. Breyers cost more and they are shorting their customers consistently so it must be deliberate. I would like the government to step in and fine them for these practices.

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12:26 am EST
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Breyers breyers chocolate chip cookie dough ice cream

Hello there. I'm not one to ever officially complain but I feel compelled too at this time. I purchased a 1.5 quart of Breyers Chocolate Chip Cookie Dough Ice Cream last week at Publix. We opened it tonight to indulge ourselves a bit with our favorite flavor and couldn't be more disappointed. I'm not sure what happened in the processing factory but, there is literally no cookie dough in this carton of ice cream. LOTS of chocolate chips but no cookie dough. Just thought I'd report this. It would be hard to imagine that I'm the only unlucky, sad one with this issue. A replacement carton would be very much appreciated. I'd be happy to provide more information if needed. I did not even think to take pictures or video.

Regards,
Tina H
[protected]@gmail.com

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7:54 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Breyers vanilla ice cream

Hi my name is tessa. I am a huge fan of your delicious ice cream. Been buying it for years. Well I actually bought some ice cream from walmart today and when I got home I opened it and noticed there was no seal on it and someone must have tampered with it. I feel sick that my kid almost ate it. I went back to get my money back and the store denyed me because I couldnt prove it had already been open. Can you send me my money back or a coupon to get another gallon of vanilla ice cream (my 5 year olds favorite) I would really appreciate it and you will have my continued respect and support for your products. My address is 4294 north hughes ave apartment number 122 fresno, ca 93705 and my email is [protected]@gmail.com.. Thankyou.

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Nothing just didnt want my info public take that post down i thought it was a private message

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2:49 pm EDT

Breyers breyer chocolate chip cookie dough 2 quart

On 07/19/2019, i bought Breyer Chocolate Chip Cookie Dough Frozen Dairy Desert 2 quart (1.89L) at my local Bj's Supermarket in Dartmouth, MA. When we opened the ice cream at home we were very surprised and disappointed to find out that the content inside DID NOT match the label picture and the discription on the package. The label clearly state "Made With Chewy Cookie Dough Chunks", but inside there is NONE just Vanilla Ice Cream with a couple of chocolate chip.
Clearly misleading, your product labeling discreption on the outsise of the package does not match the product content . Who is monitoring this and how is responsible.

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10:11 pm EDT

Breyers butter pecan

I bought a container of butter pecan ice cream at my local grocery store, but it had maybe 3 pecans in the entire container. This is my husband's favorite, so he was very disappointed. This has never happened before. Your help in this matter would be appreciated.

I bought it at the Strack & Van Til in Lowell, Indiana.

Thank you.

Pam Raby
[protected]@comcast.net

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8:33 am EDT
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Breyers breyers ice cream - cookies & cream

I purchased a half-gallon of the Cookies & Cream ice cream at my local Jewel Osco grocery store in Channahon, IL and found upon opening that the package contained vanilla ice cream only. I should be recompensed for this package as I didn't get what was expected. I appreciate Breyers ice cream as I believe it to be among the best ice creams made and have enjoyed the product many, many times.

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3:48 pm EDT

Breyers breyers dairy free

Date: June 28, 2019

I purchased Breyers Dairy Free ice cream at my local Martin's Grocery Store in Front Royal, VA. When my husband went to open it Friday evening to have a scoop of ice cream, he noticed the ice cream wasn't filled up all the way. I am not sure why this happened, but it was very disappointing. The seal was still around the ice cream, but it looked like when you opened it half the ice cream was gone!

The number on the ice cream is 58779140717
F.G. #[protected]

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3:45 pm EDT
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Breyers cookies and cream ice cream

I have just opened my cookies and cream ice cream to see that I haven't even received a full tub. Your brand isn't the cheapest however I don't mind paying for extra due to the alternative nutritional values compared to regular ice cream. I am a regular purchaser or your product and was disappointed to see that the tub was missing a good quantity of product.

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9:14 pm EDT
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Breyers breyers french vanilla/allergen not properly labeled

4/27/19 My husband and I are always conscientious about what we feed our daughter (six) who is highly allergic to eggs. After searching for allergens in bold on the ingredients list on the Breyer's French Vanilla carton tonight, we felt it was safe to give it to our daughter who had to forego treats at a birthday party earlier because of her severe allergy. Immediately after eating two small scoops of your ice cream, she developed a severe rash the front of her neck, began to throw up profusely, and complained that she felt like there was "a rash inside her throat." After taking a closer look at the ingredients, we realized it says there is egg yolk in the ice cream. Egg/egg yolk is a severe allergen that should be in bold and larger print at the bottom of the ingredients list. I hope your company works toward remedying this problem in order to keep your buyers safe.
Claudette Davis
claudette.[protected]@jefferson.kyschools.us

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12:25 am EDT
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Breyers creamy vanilla ice cream

I'm so very dissatisfied! The creamy vanilla ice cream is just horrible!
My husband got groceries the other day and thought he was buying the all natural vanilla (very white ice cream with tiny vanilla specs) and bought the horrible creamy vanilla (because the boxes look almost identical). Really can't you guys make the boxes look different?
The creamy vanilla is slimy and tastes terrible! After eating it it's slimy in my mouth for about 5 minutes. Please make the boxes different so people will realize what they're buying, or stop making the creamy slimy vanilla ice cream! Creamy vanilla, TERRIBLE!

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1:12 am EDT

Breyers breyers snickers ice cream

I bought a half gallon of breyer's snickers ice cream, and as soon as I opened it, there was only vanilla ice cream and caramel sauce. Digging into it, I found two or three chocolate covered peanuts, and more or less the same amount of actual snickers pieces. I was pretty annoyed. I'd already been having a less than stellar day, and that irritating discovery was just the cherry on top. If you're going to call something ‘snickers ice cream', you've got to have more freaking snickers than that! There were no chocolate pieces, there were stray pieces of chocolate covered peanuts (2 or 3), and a depressing amount of snickers.

This is false advertising! I don't even like ice cream that has caramel that much, but the copious amounts you added were disgusting!

Do you even try your own products? Please, please, please do us all a solid and add more snickers and less caramel to it!

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3:02 pm EST

Breyers breyer's "frozen dairy dessert" — no longer real ice cream

I grew up eating Breyers as a special treat. Their ice cream ingredients were so simple they used to advertise that even young children could read off the list. And the taste was spectacular. I realize companies change, but I just wasn't prepared for how much Breyers has changed. Last night my family wanted some ice cream and first selected Hagen Daaz. Next to HD was the same "flavor" of Breyers. Nostalgia got the best of me and I selected the Breyers (butter pecan). After dinner, we tried the ice cream. Even the kids couldn't finish a single scoop of the artificial tasting concoction. My wife and I read the label of the box to see if we'd somehow purchased a diet (and tasteless) version. Sure enough, in tiny letters in an obscure part of the packaging, we read "Frozen Dairy Dessert." What the expletive is "frozen dairy dessert"?

We did some online research and learned that, to cut corners, Breyers has changed their formula, adding in the artificial stuff they were once famous for NOT including. The result is a cloyingly sweet, foamy, chemical taste that no longer melts on the tongue but instead produces a rubbery pool inside the mouth. Disgusting.

In frustration, this morning we returned the opened box of Breyers ice cream to our local supermarket, got a refund, and purchased the Hagen Daaz we SHOULD HAVE bought last night. We will never again even consider buying Breyers. It's not ice cream anymore, at least according to US federal law. It's now artificial crap. Worse, like so many other duplicitous companies, Breyers now HIDES this fact by minimizing the absurd name, "Frozen Dairy Dessert, " at the very bottom of the package. US consumers really ought not to stand for this common [censored]ization of our food.

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5:57 pm EDT

Breyers oreo ice cream that has 20% more cookies

We have been enjoying the Oreo ice cream with 20% more cookies tonight we bought some still packaged in 20% cookies we opened it only to find hardly any cookies at all. We buy Bryers ice cream all the time in other flavors also. Oreo cookie with no cookies should be labeled "vanilla" with a hint of Oreo cookies. It seem to only have one or two cookies at most in the whole carton

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10:38 pm EDT

Breyers breyer delight creamy chocolate.

Bought 2 containers of this last night. Something is very very wrong with it. I have pics. Containers half full. Hard as a rock. Very dark color. Covered in ice. Certainly not edible. I am posting to social media for everyone to see what u are selling. Tampered with? Spoiled? What kind of product are u selling. Had I tried to eat this no doubt I would have been very ill. Very disappointed with your product. Zero out of 5 stars.

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8:25 am EDT
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Breyers ice cream

Hi there.

I was contacting because when I opened a tub of your ice cream, purchased from Tesco, it wasn't a full tub. It was empty around edges (see pic). When we usually buy it the ice cream comes right to the top of the tub. As you can see it doesn't. My husband and I love your ice cream and buy it weekly so this was a little disappointing.

Regards

Holly McArthur

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4:06 pm EDT
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Breyers breyers chocolate chip cookie dough ice cream

On september 16, 2018, I purchased breyer's chocolate chip cookie dough ice cream from shop rite of english creek, egg harbor city, nj. The groceries I purchased were immediately brought home. Upon opening the container (1.5 qt) later that evening, I discovered the ice cream tasted rancid and had a very pungent odor, like spoiled milk. I ate a few bites, but then had a terrible stomach ache.

Numbers on bottom of container:
F.G. #[protected]
[protected]

Numbers on lid:
[protected]
[protected]

A desirable resolution would be a full refund for this ice cream. You can contact me at [protected]@gmail.com

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Overview of Breyers complaint handling

Breyers reviews first appeared on Complaints Board on Sep 15, 2008. The latest review Ice cream was posted on Nov 22, 2023. The latest complaint vanilla ice cream was resolved on Sep 02, 2019. Breyers has an average consumer rating of 2 stars from 99 reviews. Breyers has resolved 14 complaints.
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  1. Breyers contacts

  2. Breyers phone numbers
    +1 (800) 931-2826
    +1 (800) 931-2826
    Click up if you have successfully reached Breyers by calling +1 (800) 931-2826 phone number 0 0 users reported that they have successfully reached Breyers by calling +1 (800) 931-2826 phone number Click down if you have unsuccessfully reached Breyers by calling +1 (800) 931-2826 phone number 0 0 users reported that they have UNsuccessfully reached Breyers by calling +1 (800) 931-2826 phone number
  3. Breyers address
    800 Sylvan Avenue, Englewood Cliffs, New Jersey, 07632, United States
  4. Breyers social media
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Breyers is ranked 2 among 91 companies in the Food and Beverages category

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