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Baskin-Robbins Customer Service


Dunkin' Brands, Inc.

130 Royall Street
United States - 02021

Customer Support Phone Numbers

+1 800 859 5339(USA & Canada) 1 2
+61 738 606 716(Australia) 1 0
+7 495 967 3701(Russia) 1 0
+973 17 749 252(Bahrain) 2 0
+91 226 251 3131(India) 4 0
+62 217 980 388(Indonesia) 1 0
+965 434 7938(Kuwait) 1 0
+60 322 888 831(Malaysia) 1 0
+968 24 489 467(Oman) 1 0
+1 787 788 8811(Puerto Rico) 1 0
+974 441 7934(Qatar) 2 0
+966 38 343 410(Saudi Arabia) 2 1
+27 802 275 4672(South Africa) 1 0
+82 805 553 131(South Korea) 1 0
+971 46 057 000(UAE) 1 1
+84 283 929 3131(Vietnam) 1 0
Suite 1, Building 105, 2-6 Leonardo Drive Brisbane Airport QLD 4007

Ogorodnyj proezd, d.16, 127254, Moscow

Villa № 27 Road. 2601, Block № 326 Bani Othbah Avenue, Opp. Palace Compound, Area 326, Adliya, Bahrain

Strand Cinema Building, C.S. № 506 Of Colaba Division, Arthur Bunder Road, Colaba, Mumbai - 400005

Gedung Graha Trans Coffee 3rd Floor, Jl. Duren Tiga Raya Kav. 53-55, Jakarta Selatan 12760

Dajeej Area – Farwany, Beside Farwanya Traffic Department, Kuwait

Meguro Central Square 3-1-1 Kamirosaki 3-2 Shinagawa-ku, Tokyo 141-0021

A-15-1, Tower A, Northpoint Office Mid Valley City, № 1 Medan Syed Putra Utara, 59200 Kuala Lumpur, Malaysia 

P. O. Box 3830, Ruwi, 112, Sultanate Of Oman

Puerto Rico
Calle Diana Lote № 35 Amelia Industrial Park, Guaynabo, 00968

P. O. Box 1772, Doha Qatar

Saudi Arabia
Cornish Plaza 3rd Floor, Above Center Point, Al Khaleej Road, Dammam

South Africa
PO Box 6972, Roggebaai, Cape Town, 8012

South Korea
2620 Nambu Circular Road, Seocho-gu, Seoul (11-149 Yangjae-dong)

P. O. Box 10759, 215/18 Street, Umm Ramool, Rashidiya Industrial Area, Dubai, UAE

424A Nguyen Thi Minh Khai, Ward 5, District 3, HCMC

Baskin-Robbins Complaints & Reviews

Baskin-Robbins / rude and poor service by the staff

Vivitha on Feb 8, 2019

Today, for lunch I went to baskin robbins counter to buy icecream with my friend who is pregnant and craved for icecream. There were three staff (2 male and 1 female). Only one staff was entertaining a customer who was buying icecream (the rest two were minding their own business. As we...

Baskin-Robbins / staff

Teekan Naro on Feb 5, 2019

I went to Baskin-Robbins to redeem a birthday coupon for free scoop of ice cream they knew that's what I was doing they handed me the ice cream then told me they couldn't take the coupon because it was family night. Then they took the ice cream up and threw it away this is ridiculous I am...

Baskin-Robbins / customer service /answering the phone

Nandy123 on Feb 2, 2019

I called on February 2, 2019 at 11:42 am to speak to a supervisor about a cake order. The supervisor had sent me an email about the cake and I wanted to ask another question. Therefore, I called the store to see if the supervisor was in for the day. The male employee refuse to give hi...

Baskin-Robbins / not washing hands

Anonymous Anonymous on Jan 30, 2019

I went into this Baskin Robbins and the girl that was on duty came from the back doing something because she had something in her hand. When she walk out from the back she didn't wash her hands she was rubbing her noise, touch her butt and then while I was trying to decide what my son...

Baskin-Robbins / illegal occupation of premises

smrithi george on Jan 30, 2019

My daughter and I jointly own the property at 382 HAL 2 Nd stage . We are non resident Indians . One of your franchisees has forged my fathers signature, and has illegally occupied our premises . My father has passed away . Despite our requests, your franchisee has refused to vacate and i...

Baskin-Robbins / ice cream/ customer service

Vhow on Jan 20, 2019

I went here for a nice experience for a double scoop of chocolate ice cream and cookies and cream. They gave me vanilla and cookies and cream. Before I pulled off I checked it and said ma'am this is wrong she said no it's not. I said I asked for chocolate and cookies and cream not vanilla...

Baskin-Robbins / baskin robbins store out of stock constantly

Natashamark on Nov 3, 2018

This baskin robbins is always out of stock with something. Orders are wrong in the drive thru..I always go back because its the closest one and I love ice cream, its just so annoying when we order something, come home and its completely different. Tried to call them and no one answers the...

Baskin-Robbins / unfair treatment and bad customer service at baskin robbins o'connor, branch 398a south street o'connor wa 6163

Nana77 on Oct 22, 2018

Complaint about bad customer service on the 21st-22th october 2018 at baskin robbins o'connor branch, 398a south street o'connor wa 6163 Dear sir/madam, I am writing due to the unfair treatment done by your branch store, o'connor. I have received a "1 free medium take home pack"...

Baskin-Robbins / problem with the name

Mahak Panjwani on Oct 13, 2018

I visited a nearby baskin robbin outlet and I found brownie a la mode in the menu. Can you tell me what is brownie a la mode? Because that's really disappointing using french words without the correct accent. As per my knowledge, it should be à la mode as it has a certain meaning. Being such...

Baskin-Robbins / mississippi mud and berry chill flavour purchases at malabar mall food court caused stomach upset and vomiting to both of us

BGeorge @today on Oct 1, 2018

Me and my friend went to see movie and we purchased small cup of Mississippi mud and berry chill flavour at the food court. This was the only purchase we had on food that day. On reaching home both of us vomited the ice cream. My friend is having diarohea also today morn. Purchase was done around 915 pm on oct 1. Seems the shop is selling old stuff.

Baskin-Robbins / ice cream

Chris811619 on Sep 8, 2018

Good evening i ordered a fresh tub of banana caramel ice cream from Baskin robins in hatch end London, when i started to eat the ice cream within 5 mins of delivery, the tub was full of ice crystals ranging in size from tiny to pea size, it was unpleasant and could not be eaten, i...

Baskin-Robbins / service (mangalore, karnataka, india region)

Jasmon on Sep 8, 2018

Dear Sir., I am a dealer situated at Mangalore location., my shop name is "The IceCream Shop", Mangalore, Billing Name: "The ORK". Its really shame to tell the way service and delivery is provided here in Mangalore. Baskin Robbin ice cream products are expired at my store past 8 month...

Baskin-Robbins / ice cream

Eileen Duffy on Sep 7, 2018

I have ordered a few times from this Baskin Robbins in West Hempstead on Cherry Valley Road. Each time the ice cream has had chunks of ice and completely crystallized - not just one flavor I purchase 4-5 double scoop cups. I had to throw out the ice cream this time because I was afraid my...

Baskin-Robbins / poor customer service, problem with using gift card

Frank345 on Aug 28, 2018

I visited the Baskin Robbins store on Friday, August 24 as a celebration for my son's birthday. My family and I ordered 4 ice cream cones. I had a Baskin Robbins gift card that I was planning or payment. The service employee said they cannot accept the card. I asked what the prolem was and...

Baskin-Robbins / workers were really rude

Jo5al on Aug 23, 2018

Went in to store #360067, a busy night with market night happening, two girls only working and one was really rude can't tell you which 1 cause they both had no name badge. The portion of the sundae brownie I received smaller than when I normally order it at another location. Also ordered...

Baskin-Robbins / staff attitude and bad services

Andreea-Gabriela on Aug 18, 2018

Hello, I visit today one of your stores in international city-Italy cluster(U04). I was completely disgusted from your staff attitude and grooming. The shop was smelling very bad and the staff attitude was quite tough. I'm buying weekly from your stores, but it was the first time when I...

Baskin-Robbins / uncleanliness of tables, play area and ladies toilets.

ClaireSGreen on Aug 10, 2018

My friend and I attended Baskin Robins around 2pm today (10/08/18) with our daughters. We always enjoy attending, having an icecream and the girls love playing in the soft play. We were there for around 1.5 hours, and in that time we also attended the ladies toilets. Throughout the entire...

Baskin-Robbins / insults from tamara s..

Candy1965 on Aug 9, 2018

Placing an order at the drive thru window, when a cashier said to me and my 85 year old mother. "CAN'T YALL COME INSIDE FOR ALL THIS". I am 55 year old woman, with 37 years of customer service, and I have NEVER written a complaint, but this time was clearly different. The lack of training...

Baskin-Robbins / service

Sabrina Elizarrey on Aug 4, 2018

I was in the drive thru for 25 minutes i then called and asked why the line was not moving i was then told by an employee that they where training a new employee. When i finally placed my order of 2 ice creams one of which was a 1 scoop of chocolate fudge and the other was a double scoop...

Baskin-Robbins / ice cream

Benji Davis on Jul 31, 2018

On July 31 of 2018, I ordered a Banana Royale. I Got 2 tiny scoops of ice cream while the girl forgot to put whipped cream and nuts. I asked about that and just got whipped cream no nuts. It's run by young kids who are untrained. I just paid and got out of there before I had a fit. They...