Epicured
Reviews and Complaints

let's start with the fact that delivery is $50. And there is no minimum order. So I made an error online one time that sent me one tiny package of a breakfast bar in a huge box. The item was $10 and the dleivery fee was $50 becuase it's a subscription service. The website is impossible to navigate. It's not intuitive and despite my 20 years of working in technology I accidentally set up 3 different subscriptions for myself that delivered on teh same day of the same week. They charged me $50 per box for delivery + the cost of the food. When I asked customer service how this happened, they said the new subscritpions opened whne I went into my current subscription and selected "edit". Um, what?! Why would "edit" create not only 1 additonal subscription for a user, but 2 additional? Anyway, if you have money to burn and additonal time to try to figure out what you're ordering on which week - go for it. But otherwise, don't waste your time and money.

Beware -- when you order, hidden in the terms & conditions (not clear at check-out unless you click out a link and read the full terms & conditions), you are signing up for a subscription. I didn't realize they had scheduled weekly orders for me until I happened to log in and check on the status of my order.

Second, one of the meals in my order arrived damaged. Due to the way they packed it and the poor quality of their packaging materials, the plastic tray was broken and the food was opened and not safe to eat. Surely they would be happy to refund the broken fruit tray at $14.96!

Instead, customer service refers you to a NO REFUND policy, which they refer to as on the website. (Again, not clear at check out, and I've never seen a company interpret a NO REFUND policy to apply to something that is damaged due to their own negligence and poor packaging, including other meal services.)

They only offer store credit, which (surprise!) gets you signed up for another subscription. I'm having to submit through BBB to try to get a refund for the $15 fruit tray that was unsafe to eat. Really disappointing that they can't be bothered to run this company ethically.