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TXU / Billing discripancy

1 1002 San Jacinto Drive , Appt # 337Irving, TX, United States Review updated:
Contact information:
Phone: 2142320093

I had requested for TXU electricity service for my appartment on 10/28/2008 . I set up my account and asked them to activate the service from 10/31/2008 .But within 1 hour I called them up to cancel my account. That time they said there will not be any charges. But today I received a bill from TXU charging me $25.41 where as I did not even used their service for a single day. When I called them, they said they had processed my account which they charged my as "connection fee" and they started billing the wattages upto 3rd of november [I dont know how they can charge for cancelled account]without cancelling the account on the same day. If they can process the activation within one hour then how did they take 6days to disconnect my account? They have charged me wrongly and not accepting their fault and when I asked them to waive it off as it was their mistake, they could not cancelled the account on time, they just threaten me to destroy my credit history. I am new to USA and I am really disappointed with the services TXU provide. And I want a real justice to my problem without leaving a mark on my clean credit history.Please do the needful

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De
  14th of Nov, 2008
Agree Disagree 0 Votes

This is not unusual. TXU charged me for months after I had moved out. They said I called on the day I said to cancel in question, but there were no specific notes as to why I called. Every other company got my cancellation or transfer information except TXU. Now, my daughter is going through the same thing. She is at home about 10% of the time which includes her sleeping time because she is a full-time student. Her electric bill is outrageous. When she told them she only has the refrigerator and stove plugged in they say that the bill is about right - which was about $170. She has her sockets covered up. She has a TV and a stereo that she keeps unplugged until she uses them which she has not been able to enjoy because of overloaded classes. However, TXU still claims that it is basically the refrigerator and the stove costing this much money. She tried to get them to tell her how this could be true and the customer service woman just starting talking saying that some of the things she has plugged up pull more energy than others. TXU is not a fair company.

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