[Resolved] TXU Energy — Early Termination fee after 27 Years!
Avoid this company at all costs! My wife and I have been married for 26 years. I was a TXU customer prior to my marriage, then after I was married as well, totaling 27 years straight. About three years ago, I switched our service to another company with a lower rate, then received my final bill from TXU which included a $200 ETF! When I called to question how in the world could I have a $200 etf, the rep told me I had broken my contract. I asked what contract could I be in that last 27 years. The rep said they had called my wife the month prior and advised her my plan had expired? Again I asked what plan was I under that ran out after 27 years and was told we were under a 2 year plan, asked for a manager and was told there was none there and I would have to pay the fee. I didnt pay and never will and have been advising anyone and everyone I know to avoid this company. It amazes me that a company you have done business with for 27 years and paid thousands of dollars to over the years would treat a customer in this manner. They placed it on my credit report, then renewed it again 2 years later. Avoid this company!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
TXU Energy Retail Company Customer Care's Response, Oct 03, 2011
I would like to see if I could help. Please email me at [protected]@txu.com so we can discuss.
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