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Cirro Energy / U.S. Retailers Customer Service

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U.S. Retailers, LLC

11500 Northwest Freeway, Ste 555
Houston
Texas
United States - 77092

Customer Support Phone Numbers

+1 800 692 4776(Customer Service) 1 0
+1 844 845 6151(New York & Pennsylvania) 1 0
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Cirro Energy / U.S. Retailers Complaints & Reviews

Cirro Energy / U.S. Retailers / electric service

Ga
Jun 15, 2019

On July 7th a storm came through Dallas and knocked out all of the Power I had just went grocery shopping on the 6th of June and we did not receive power again until Wednesday evening by that time all of my food had been spoiled and I had to throw it away I was able to tack some photo...

Cirro Energy / U.S. Retailers / billing

Gb
Feb 28, 2019

While building my new home I had a temp pole and temp service through Cirro. Centerpoint removed the temp line in Jan 2019. I continued getting billed I called Cirro to question the billing for a removed temp pole (in January 2019). They called and confirmed with Centerpoint that the line...

Cirro Energy / U.S. Retailers / simple name change

Sa
May 04, 2018

My husband died over a year ago. I have been paying the Cirro Bill. All I want is a simple name change to mine. My husband is dead. Just change the first name to mine. I have had no problems with the rest of my bills being changed. Cirro wants my drivers license. I am 75 years old, I...

Cirro Energy / this company treats customer like inhuman

Er
Apr 10, 2018

I have been with Cirro Energy for years and today I came home finding that no electricity in my house, can't open garage, can't charge phone, can't cook. I thought there is a power shortage and called the company but was told that the service was disconnected because no payment. I had...

Cirro Energy / Customer Service

Re
Oct 28, 2015

I contacted Cirro customer service about 2-$10 charges they wanted on top of a late charge for a late payment. I spoke with a representative that explained that when I am late on a payment and they send out a late payment notice, I not only have to pay a late fee but also a $10 charge for...

Cirro Energy / Changing Payment DUE Dates

La
Dec 22, 2014

Been a customer with Cirro Energy for over 4 years have the same Payment Due Date for years. I have paid early or on time since becoming a customer. However, without my permission or any notification to me, Cirro has moved UP my Payment Due date 2 times within 2 months. I called them after...

Cirro Energy / Unauthorized Charges

Wi
Oct 15, 2013

I was trying to make a payment for a pass due amount on 10/11, but thay entered the passed and current amount that was not due untill 10/23/2013 . I called costumer service and at first was tooled there was nothing they can do. After several more call's thay said thay would send a...

Cirro Energy / late fees

Ar
Aug 27, 2012

is very abusive that i call on 8/13 to let them know i have not received he bill on the mail, the first person who answer"roberto" said that is nothing he can do, that they send it i he got no idea what happen that i have to pay know and avoid a late fee, so i went on line and this other...

Cirro Energy / Billing/ Lack of Customer service

Me
Jul 18, 2012

Some idiot from Cirro accidentally put my address up for a disconnect as if I was moving had to call and straighten this out then it screwed my bill up completely and spoke to a Moses today and not once did he apologize to me for all of this mess all he did was remove the late fees. I even...

Cirro Energy / This company does not honor contracts

Mo
Jul 13, 2012

I renewed my contract with Kinetic Energy on 1/25/12 and have e-mail confirmation. On 2/10/12, billing was moved to Cirro energy. I have an e-mail from Kinetic dated 1/5/12 saying that the change was going to happen but that I did not need to do anything because my contract would remain in...

Cirro Energy and Oncor / Billing

Ja
Jun 09, 2012

We've had Cirro Energy for over 6 months now. We've never let our power get turned off, and the bill is always paid. However, it's getting frustrating and tiresome to keep getting disconnect notices over a couple dollars. Cirro's claim is that no they can't change...

Cirro Energy / Wrongful disconnection of service

Bl
Mar 06, 2012

I've had an account with Simple Power for the past 2 years as well as automatic bill pay from my bank. Apparently last month Simple Power went out of business and transfered all accounts to Cirro Energy. On Saturday, July 28th we returned from an out-of-country vacation to a...

Cirro Energy / It is the worst company I have ever seen

Pi
Nov 03, 2011

I started using Cirro Energy service from July 2009. I used auto pay service for my payment every month. At beginning of Jan 2010, I changed the new credit card from their website. After updating, I check several times from their website. It showed auto pay with the new card information...

Cirro / disconnected

Ih

My credit card expired, I activated the new one. On my profile it did not update. When I paid my bill online, there was no indication that the payment was not received or failed. Cirro turned off my power before my next bill was even due. Their customer service is grossly incompetent, they had no...

Cirro Energy / Bad Customer Service

Ja

I have been a customer with Cirro Energy for over two years. I called them more than 24 hours ago to have a letter of credit faxed to my new energy company. When I talked to someone yesterday( I have her name but of course noone there has ever heard the name) I was told the letter would be...

Cirro Energy / Lies, lies, lies

Ro

I had a 1 yr contract at set price; they did not notify me at the end of contract to see if I wanted to renew; more than doubled my rates without notice and now want $600.00 over and above the contract price. When called about it, they said they would renew my contract and rescind the overage;...