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Turkish Airlines / poor service - flight delay more than 9 hours

1 Beirut, Lebanon
Contact information:

To whom it may concern, I wish to express my disappointment and upset resulting from a recent trip with Turkish airline. As well as a complaint and seek compensation for staying at the airport more than 9 hours.I, Samara kazzi (TJHD32), was travelling with my husband Adnan kawtharani (UXCWFQ)on June 23 TK 440 from Dubrovnik to Istanbul at 8:30am. Our plane was delayed till 11:45 which is I missed my plane from Istanbul to Beirut at 12:25pm. They changed my booking till 9 pm. When arriving at attaturk airport and trying to have a boarding pass. I spoke to the airline personal about give us a hotel to rest as we spent 4 hours delay in Dubrovnik. He refused and was very rude too and told us to go lounge which was our priority as our reservation was business class. After waiting there 5 hours we realised our plane was delayed till 11 pm so I spoke to the representative guy outside the lounge to give us a place to rest or to shower like usual he refused and very rude too. And said to do complaint. When they called us to boarding we went to the gate where there was a big mess there as no proper lines to business class and the airline personal shouted on us and was the rudist people I ever met. At last I think this experience was very bad to us and not to try to travel with this airline as well as all the workers at my husband company who used around 50 tickets a month to travel. I think we need an explanation for this and why they did not offer a hotel to rest after waiting 13 hours in both airports. Can you please send your response to my email: samarassi63@gmail.com . I hope you will consider my complaint. Thanks

Sa
Jun 28, 2018

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