Turkish Airlines

I'm not sure if these airlines are reliable my first experience is 'so bad, my daughter lost 2 lauggages when she was traveling to Cyprus, she was deported back to Johannesburg and when she got there, there were no suitcases and it's been 3 months but not getting any help. We have been sending emails and physically travelled from Eswatini to Johannesburg in search of the bags and i have get any response.

May I request for your assistance.

case No;[protected]

Flight No:TK42, 21/09/2023

REF: JNBTK17985

1 light Green and 1 Black luggage's

Lol I am waiting for the money since August, and they compasate me 800 us Dollar .

When will I be compensated for my lost luggage, its already 2 years 7 months since I filed my complaint.

Tracking Number [protected]

File Reference Number DDP KWITK19894

Regards,

Disappointed Passenger.

Same story. I get it, bags don’t make the plane sometimes, but the information transfer from us to Turkish to Worldtracer is nil. I say it’s a red backpack, and they write down “grey with retractable handle.” I give them detailed list of items coming to about $1700, they offer me $800 with no reasons, then promptly stop communicating.

I honestly feel like my bag could be sitting on a table, and a worldtracer employee could be looking at my bag and my info provided by Turkish Airlines, and not think it was a match.

You can only be so rude if you make up for it in customer service, but they really don’t care either. I’d take a free flight... hell, I’d take a “We’re really sorry with how this has gone” right now.

pictures talk like a thousand words--here is how my luggage arrived from Istanbul. I filed the forms ten times only to find out, after calling, that they do not work with internet explorer! it is now too late. enjoy flying Turkish--do not take any luggage. it may arrived as mine did

We flew to Italy from US with stop over Istanbul Airport. They missed our connection flight to Venice Italy and they checked us in an hotel in Istanbul. The next day we handled our luggage at Venice airport items such as jewelry gifts were missing in the luggage. We filed a claim by providing all the luggage tags and tickets we also informed luggage customer support at Turkish at our arrival in Venice within 24 hours from finding the items missing. After several emails, calls, providing the info etc they informed us that the airline does not take liability for missing items in the luggage. Our experience with this airline is the worst we ever had in our travels to Europe. Absolutely cannot understand how this airline is claimed to me one of the best in Europe also considering the several complaints I read online besides compliant board.com. Note I avoid to provide details of flights and personal information in support of the claim that include a police report.

Turkish Airlines are the worst, it's an absolute disgrace, my flight was delayed from Heathrow to Istanbul by 5 hours. When I got to Istanbul it was a nightmare, more then 5000 people were at the airport most of them drained off their energy,
no one was there to help
All staff were rude and didn't have no customer service skills what's so ever
All staff were giving different information.
Ofcoures I lost my luggage it's nowhere to be found and no one know where it is.
What happened to me' I do not wish it even on my enemy. Please avoid turkish airlines

That is the letter I sent to Turkish Airline and they only offered a $800.00 what an airline! The worst ever
I recently returned to Algiers from Guangzhou (China), via Istanbul on flight TK0651, which arrived on September 05th 2016 at Algiers Houari Boumedienne International Airport.
My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No. TK938141 has apparently been completely missing. Upon arriving to my destination I went to pick up my luggage and after waiting for a very long time it never came. I spoke to a representative for your airline who took my information and was told that most likely my luggage would arrive on a later flight, it never showed up. I filled a PIR form No. ALGTK15388 on 09th September and was reassured that they would be in touch to inform me of where and when my luggage would be tracked down and arriving, which also never happened.
It has been 18 days now, I spent numerous hours filling out claim forms, making phone calls and no one at the airline has absolutely no information for me as to the whereabouts of my luggage.
I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place or untrack a baggage.
Being an Elite Plus member with 225.000 miles on my membership card, I fly to China about twice a month (around 15 times a year) from Algiers mostly on Business Class, I always choose Turkish Airlines over other excellent reputable airlines that also cover the same itinerary due to my loyalty to them and the service it has provided me in the past 4 years and of course for being rated in the top 5 airline in the world, but unfortunately I cannot longer put my trust in this airline based on the unprofessionalism and bad service I have been dealing with on this matter.
This has given me stress and anxiety since my personal valuables are over EUR10.000 and certain items inside are completely irreplaceable, now the losses are getting bigger, I had to purchase a return ticket with Turkish Airlines from Algiers to Istanbul EUR320.00 and also paid EUR150.00 for the hotel accommodation in Istanbul in order to personally sort this matter out. On the day of my arrival on September 21st from Algiers, and considering I had to leave my work and my baby behind in Algiers, the airport luggage crew made me visit 2 warehouses at Ataturk Airport without any trace of my luggage and since I have been going back and forth to the airport without any success on tracing it. Today I am flying back and I still cannot believe this was such a waste of efforts, time and money.
I hope that the bag will be located within the next 3 days and sent back but should it never turn up and be reported missing indefinitely (21 days as per airlines' policy), I believe that I am entitled to compensation from the airline, I have listed all my items on the Baggage Identification Form that I have browsed and the receipts for replacement items are available upon request. Please kindly consider this matter as urgent as this is getting very frustrating and out of hand and I do not wish to take it further or to social media just as yet.

my name is mohamad azami my lost baggage no is TK404724 my emai is; md772@yahoo.com ...i travelled on OCT 2014 from Montreal-Canada to Kabul Afghanistan via Istanbul . I had 2 luggage, when I arrived in Kabul Afghanistan airport one of my luggage was lost and another one was badly demaged and the items was missed from the luggage the man incharge was telling me that he is so bussy, and he filled out only one form and gave me the turkish airline address in kabul Afg, then i wentto that office they didn, t filled out another form for my demmaged baggage that lock and zip was broken the items was missed, .so that they told me come after one week after they said come after 2 weeks .withen 3 month they told me come this day and that day i spent only $300 only the taxi fees finally i recieved a letter which was saying you will recieve at least 1200 eurus which i was claimed for $4200 they give me only $800, 1200 euros on those day become $1400 they short of $600 from one hand and $1000 for the demmaged baggage total become $1600 i was too much annoyed by turkish airline office in kabul afg please make $1600 payable to me after email me thank you 16-09-2015 M.azami

Let me share my horrendous experience on Turkish Air, ironically at their own headquarters in Istanbul. I was en-route to Singapore from Madrid, with the intention of a 2 hour stopover in Turkey. Unfortunately Istanbul was experiencing snowstorms, hence our first flight from Madrid to Istanbul was delayed by a couple of hours. The ground staff promised that our connecting flight would be notified and be made to wait for the transfer passengers.
Upon arrival at Istanbul, we hurried towards the transfer gates, but was held up by their elaborate systems of security scans and bodily checks at the insistence of ground staff. To make matters worse it seemed like they forgot a bunch of passengers were scheduled to arrive late, so the connecting flight to Singapore left on time as we were standing about 200 metres away from the boarding gates.
We were desperate to get home, but we still had to face the complexities of the Turkish Air ticketing department - which involved a lot of standing around and waving at the desk staff to capture their attention. About nearly 40 people were stranded simultaneously at 1am (local time), it appeared, all headed to different countries - all of them clamouring to get their return flights sorted out and it was total chaos because the transfer desk was both slow and understaffed. In the end it took 6 hours of intense argument and frantic hand-signalling to get ridiculous connecting flight plans (half of us were redirected to London and then Singapore, the other half Munich, then Singapore, conveniently moving farther away from our destination). To make matters worse several families in our little group were unnecessarily divided into different flights, with children going one way and parents another (leading into another round of rearrangements and ticket-printing and whatnot)
Waiting for our flights took another long 7 hours, where we (once again) had to beg and plead the Turkish Airline staff to give us our deserved hotel stay; which they almost denied on the grounds that 6 hours of our 13-hour transfer was spent arranging our replacement flight and hence the remaining 7 hours isn't long enough to justify sleeping on a bed. Utter rubbish.
Troubles didn't end there, because at the boarding gates of our new connecting flight, a few of us were denied entry into the plane, because of some faulty data-entry on the part of the transfer desk. That poor group was so fed up they blew a few thousand euros buying their own return tickets. In addition, our baggage tags were confiscated by ground staff while being stranded (for unknown reasons), and so all our baggage was conveniently left behind in Turkey for another 3 days, before our local airport got it back in Singapore.
Turkish Airlines may have relatively good in-flight services and reasonable rates, but their ground staff really need to coordinate and communicate better to ensure that the small mistakes they make don't affect the passengers and cause this much anxiety and distress. Also, their company policies need to improve; it is simply inhumane to expect stranded passengers to spend 13 hours sitting around the airport floors after going hours without rest or detaining passengers over minute clerical discrepancies when there are evidently enough seats on the flight for them.

Let me complaint to Turkish Airline at Check in Counter at BKK Airport ( Specially Mr.Saranyu ) because of They not so good service and have no Knowledged how to serve The customer which in my Opinion mostly We using Turkish airline which Flight to Istanbul in so much Volume of passenger Unfortunately never get nay good service from them so, We have to change mind to using another
airline excepting Turkish Airline so pls investigating on above for yr development of service

On the 6th January I traveled from Istanbul to Erbil, Kurdistan. Upon my arrival both my bags were missing despite the flight being completely empty. The next day I received a call that my bags had arrived in Erbil. I went to collect them at Erbil International airport only to discover that only 1 bag had arrived and it was completely destroyed. The bag still missing contained most of my clothing and other important contents in order for me to conduct my business in Erbil. I called Turkish Airlines in Istanbul and had an extremely difficult time trying to firstly hear the agent on the other side of the line (sounded like the call was being placed from the bottom of a fish bowl)and the agents English was very poor. They were unable to assist me despite me giving them all the required information (tag numbers, flight numbers, boarding pass etc.) The contents of my luggage is probably worth more than US$ 3000 and some of the clothing was bought on my trips the the USA and can not be replaced. Today again I called Erbil airport to see if my bag had arrived but still nothing. In Istanbul I saw a pile of luggage scattered all over the place, some bags spilling their contents and I still remember thinking, thank goodness that's not my baggage, boy was that short lived. I saw on BBC and interview with the CEO of the company and he was telling the interviewer how great his company was and how they offered world class service. I think he needs to be re-interviewed and questioned about his companies poor service and how many of his customers have lost bags. I have visited various sites to express my anger about their service and was shocked to see how many other passengers have experienced the same thing. At Erbil airport they have a room full of lost and damaged bags and when you submit your claim via email you receive an automated response stating "***This is an Automated response***
Dear Sir/Madam,
We acknowledge receipt of your message and thank you very much for taking time to contact us.
We will study your request and due to high volumes will reply to you as soon as possible.

The message clearly reveals that they have a high volumes of lost baggage. Perhaps BBC should look into this and use this information when they next interview the CEO. I am taking this very personally and will stop at nothing to expose this airlines atrocious service. I urge all customers of Turkish airlines who have experienced the same sort of treatment to visit blog sites and social media sites to expose the poor service they are giving. I have no idea how they could have been voted Europe's best airline. Perhaps best airline in the category "Worst Airline in Europe"

I would like to share my similar bad experience with Turkish Airlines.
My case happened in Istanbul, ironically, the headquarter of Turkish Airlines which they had the worst airline customer service which i have ever encountered.
I took Turkish Airlines on 29 April 2011 from Ho Chi Minh, Vietnam to Istanbul with a 90-min stopover in Bangkok. When I arrived in Istanbul in the morning, my luggage was nowhere to be found. I was very nervous as I had nothing with me as I literally packed everything inside that missing luggage. It was 11c outside and i was on slippers. To cut the story short, this was what happened after that:
a) This took place in the 'Lost & Found' office in the arrival hall of Istanbul, next to luggage claim belts. They checked and filed a report. They passed me that report and asked me to go away without explaining me about the procedure and compensation process. When I insisited in getting more explanation, ie when & how they would process this, not one but 4 of the customer service representatives laughed at me as if I was asking ridiculous stupid questions. The only thing they said repeatedly to me was they would call me once they had found the luggage. I was furious in the end and left with huge anger, as I could not get any better answer from them. They are the worst Turkey ambassadors which Turkey cant afford to have.
b) My hotel had been trying to follow up with them in the next 4 days. But they gave various confusing answers about the status. On the 5th day, I called by myself and the same customer service representative answered the call. He was very impatient to my questions and didnt answer my question directly. My question was if they had checked Bangkok office which I suspected that my luggage was transferred wrongly to Bangkok. He was rushing to close the call by giving me another contact number for my luggage claim as it would be a lost cause.
c) They never called me again, until i called the luggage claim department on the 7th day, trying to understand about the compensation details. They told me that they had found my luggage in Bangkok and the luggage was ready to be picked up. Why didnt they call me? Actually, according to the tag on the luggage, they already found my luggage on 5th day but they didnt contact me as they promised.
d) When I claimed back my luggage in airport on the 8th day, they offered nothing about the compensation for the delayed luggage, until i asked for it. They offered me 100 USD as the compensation. This is too little for the stuff which I needed to buy to survive for 7 days under chilly weather and the emotional baggage i gotta live with for 7 days. Again, the Lost & Found customer service HAD NO INTEREST to deal with customer like me, AGAIN, they had forwarded me to another call number to fill the complaints.

I am very disappointed with Turkish Airlines customer service, even their inflight service is not good. They are not only under-trained in handling this kind of situation but also lack of transparency & honesty in the compensation process. I will write to Turkish Airlines and I hope they will improve their 'Lost & Found' customer service and compensate us in a fair manner.

If anyone knows how they work and their compensation process, please advise. Thanks

Never Fly with Turkish Airlines if you have an infant with you on board. They are always ready to grab more bucks from you to get extra legroom seat. You'll most probably never get a bassinet.

When we booked the flight we requested wheelchair accessible for both of my parents. My parents are suffering from different sicknesses and need the wheelchairs. In New York they were provided but in Turkey they were told to follow while one person was in a wheelchair. The incompetency was really disturbing. They were even rushed trying to follow.

I have never experience as bad and outrageous customer service than in this airport Bangkok! All the staff is very rude and terribe angry.
Never again.

My 3 pieces of baggage were lost in the layover at Instanbul to LA. For 3 days, nobody could tell me anything about the status or whether they were. Customer service had not created a reference number so each time I called I had to say the same story to the new agent again. Eventually my bags arrived, I was offered no refund.

I was traveling to Nairobi from Toronto, and during my transit on March 27, my goods were damaged because Turkish airline failed to protect from the rain. I just want now to leave early because I don't have enough clothing and my laptop is damaged. Could you put me early flight.
My email address is: yusuf.mohamme@gmail.com

Currently the passengers on flight 33 are sitting in Dallas, Texas and are not being allowed to depart. They have been on the plane just setting for over two hours. This is not acceptable and they need to depart the plane NOW!

Turkish airlines has broken my bag wheel and its been 1 month now they are not ready to reimburse me as the wheel is not available with them.
the most irresponsible staff and worst experience ever.
till date i have not received the bag nor the reimbursement.

It’s now over 3 hours and the passengers are still just seating on at a gate. How is this ok?