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1.1 476 Reviews

Turkish Airlines Complaints Summary

15 Resolved
461 Unresolved
Our verdict: If considering services from Turkish Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Turkish Airlines reviews & complaints 476

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5:58 am EDT
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Turkish Airlines baggage lost

This is in reference to my lost baggage
I passenger Tinky Allagh with my husband Gunnit Singh Allagh checked in our three baggage's on 28 June 2012 at 5.30 am to go to Amsterdam on flight no TK 1951 departure time 8.20 am.

While checking in there staff tagged my two big baggage and gave me two baggage slips however did not tag the third bag and moved the belt, when i told her that she didn't tag my third bag she went to her boss and got me the third baggage slip later. And assured me that my bag downstairs is tagged by her staff .
When i reached Amsterdam at 11.30 i did not receive my third Nike black handbag which was untagged by your staff.
Things in my bag

One Armani men jeans cost 350 USD
One Armani baby school bag 350 USD
Six Armani T shirts 600 USD
Two lady handbag 80 USD
Two Armani track pants 440 USD
Two Armani track suit jackets 440 USD
Three Armani shirts 900 USD

All the goods mentioned above were brand new with price tags .I had taken a tax free for all these goods from the airport.

>Attaching all the details

> My file reference no is SPLTK29114. I have all tag slips with me.

> Lost baggage details :
>
> BLACK NIKE HANDBAG LOST.
> DATE OF TRAVEL - 28 JUNE 2012 ( 8:20 departure )
> FLIGHT NO- TK 1951 ( Istanbul to Amsterdam on 28th June )
> File reference / Report number - SPLTK29114

> Passengers detail -
> Gunnit Singh allagh [protected] [protected]
> Tinky allagh [protected] [protected]
E mail - [protected]@gmail.com

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sees travel
, US
Sep 04, 2018 6:26 am EDT

HI,
Good Morning

Dear Sir/Madam,

I have issued tickets from DAS TICKET TEAM FRANKFURT.

Problem is passengers complainted to us about they have losed Baggages. After they complanited at airport on the spot.

They have received baggages after 03 days. Courier came to drop Baggage on 01sep2018 at 08:43.

Then the Passenger opened baggages front of Courier they has seen lot of things not inside and sweets are expired and even baggages are demage.

Courier Mobile number is [protected]

Lose things.

1-Sweets 12500/= rupes of pakistani.
2-02 baggage demage 250 euro
3-02 ladies suits 20000/= rupees of pakistani.
4-03 ladies shoes 25000/= rupees of pakistani.

Total in euro 660 euro

Passenger name is ZAFAR IQBAL [protected].

Kindly solve these problem as soon as possaible otherwise passenger will take action by lawyer.

And we will lose passengers due to these problem.

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4:37 am EDT
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Turkish Airlines missing baggage

My name is Esther Abena Owusu. I arrived on Turkish Airlines on the 16th of July without my 2 luggages. My booking ref: S6DLDR. I immediately logged a complaine to their handling agent Aviation handling services which they promised tracing it. Today is 24th July and there has not been any positive feedback. To be very honest with u this is my first time of flying your airplane and it will be the last. The services here in Accra Ghana is so so apoling. There is no urgency in tracing of the bags. Yesterday 23rd July was exactly one week since I arrived not even one of the bags is found. I hv valuable items in the bags. I request of u to pls get back to me as soon as possiblee. The ground staffs are not assuring me anything. I need the bags pls. +233 [protected]

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7:26 pm EDT
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Turkish Airlines - lost luggage

On 3 February 2012, I took a Turkish Airlines flight from Istanbul to Baku and lost my luggage. One of two missing items was found after a week. The second one was missed, and I returned to Istanbul. Because I could not find anyone at THY Luggage Department by phone, I had to go to the airport twice to get info on my luggage. Two weeks later I filled a...

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9:34 am EST
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Turkish Airlines - customer relations department

I made a complaint(complicated a bit) to Turkish Airlines, who admitted their call centre had made the mistake, and emailed them on many occasions but they have not even had the decency to acknowledge my emails let alone reply to them or address my complaint ! All submitted to their so-called Customer Relations/Service department. Not much point in having such a department ! I would not recommend Turkish Airlines to anyone

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11:27 pm EDT
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Turkish Airlines customer service

Air hostess dropped wine on my clothes and seat. She was not courteous enough to move me from the wet seat. It took her 10 minutes to bring me some paper towels to dampen the wine from the seat and my clothes. I hurt my back while i was cleaning the wine.

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Hertzel rami
, IL
Apr 15, 2012 9:43 pm EDT

Dear Madam / Sir
Turkish Airline

I want to submit my complaint to Turkish air line regarding my flight and general treatment .

My name – Hertzel Rami ( Israel )

I did order ticket one month in advance Tel-Aviv to Istanbul and continue to Delhi.

Istanbul ET [protected]/1 TK 0787 Y 15/4/2012 15:45 and continue with connection to Delhi on the same day at 19:55.

At the check-in desk I did confirm and asked if there is any chance for delay, the answer was that all as schedule .
as boarding have started the stewardess informed that we have 2 – hours of delay ! and by this I will miss my next flight to Delhi . After 1/2 an hour,

They did not inform the same in the check-in desk .
I could move my flight in one day and I had the transportation back home !
The stewardess suggested to continue with the flight and stay in hotel one day in Istanbul and continue to Delhi day after .

I did agree ! I did not have other choice .

AS we did arrive to Istanbul, my suitcase did not arrive.
I did asked for some certification for miss suitcase, but no one wanted to give ( al so the Manager ) . I couldn't leave for hotel .
No one did something to help, after two hours finally, I got my suitcase at 22:30 . ( there were hundred like me, all with no answer very angry )

Finally I am on my way to Turkish airline desk to order the hotel .
Line of 300 - passengers with 2 - stewardess handling very slowly . 4 – hours on line ! it is not a joke ! no water no possibility to eat, for no losing the place in the line .
All were so angry, so exhausted, sitting on the floor ……… so shame for Turkey and specially for Turkish airline .
I did never so such mess . Believe I am flying a lot.
At 2: 30 night finally ready to move to hotel .
At 3:30 at night we did reach the hotel " Eser "

Can someone correct the picture?
Can someone give real answer?

Rami Hertzel

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yemerican
, EG
Jan 09, 2012 10:43 pm EST
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This following letter was sent as an Email to the Turkish Airlines Customer Service Center
about a month ago but they never even cared to respond ...

To whom it may concern:
My Name is ***********

The Turkish Airlines had linked the flight with the US Airways from
North Carolina to Kennedy Airport.

I experienced lots of troubles flying that time, my flight schedules
were all delayed, I missed about three flights … the trip took almost
4 days instead of one day … then my luggage was lost somewhere within
the Turkish Airlines for over two weeks even though I had paid twice
for the luggage.

I had bought a two way trip ticket for two thousand dollars from
Fayetteville North Carolina USA to Alexandria Egypt and back … I am
still in Egypt right now, and I would like to go back to the USA at
the end of December 2011 .. I called one of the Turkish Airline
offices here in Egypt and requested to make the necessary changes to
my ticket but I was told that I must pay an additional fee for not
flying back on time
I was in Cairo on the 27the of October and went to the Turkish
Airlines office there and notified them about the changes, they told
me that I will be charged a cancellation fee… I don’t know how they
came up with that idea but I do hope that you can override all that
and re-book my flight without a fee.

I was NEVER told that there was going to be a fee, I was NEVER told
that I can not modify my ticket .. and I was never told that I would
not be able to cancel a ticket.

My point is that I had had the worst experience flying the Turkish
Airlines and I was not very happy with the whole trip in the first
place … what I am asking you to do is to re-schedule me a trip going
back to Fayetteville, North Carolina, USA without any additional
fees... I think this would be the least you would do for me to make up
for all the trouble I had been through.
I have saved all the documentations of all the inconvenience
throughout the whole trip and I have also attached some of them along
with this email.

Please respond as soon as possible and schedule me a flight back at
the end of December 2011.
I would appreciate your help greatly and appreciate your cooperation.

Yemerican ... yemerican@gmail.com

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GoldOpals Opals
Karcultaby, AU
Aug 20, 2011 1:42 am EDT
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How did you manage to hurt your back?

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10:21 pm EDT
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Turkish Airlines loss baggage and luggage

Dear Dr. Temel Kotil
General Manager of Turkish airline
I am Dr Nabeel Bani Hani From Jordan, I was used Turkish line From Amman to Istanbul on the flight number 813 in 19 June 2011, then I travelled from Istanbul to Izmir on the flight number 2320 to ABD-Adnan Mender Airport, When I reach Izmir I took wrongly baggage the same characterization of mine and when I reached the International Agriculture Research and Training Center to participate in the Course on Sustainable Management of Soil and Water Resources. I surprise that baggage is not mine then I told the responsible person in the Training Center to back me to the airport and fill a claim about that mistake. When I reached the airport I filled a claim about that and the employee told me that I can keep the other baggage even another person who may be also took my baggage wrongly make a claim for that but till now no one come and fill claim for this baggage. I was kept the baggage at administration office of training center. Also, I asked employee in the office of information and losses to found the address of the person who own this baggage. After the employee search she only found name of that person without any address or phone number. In the same time we found another name with phone number hang on the baggage and course coordinator (Aylin Cilik) called that person who told her that he has no idea about this baggage (I do not know his name and phone number put on the baggage?).
Please help me to know, what is the right way I can follow to get back my baggage because all my needs are present in this baggage? Also, I believe that employees in Turkish airline can found that person through his Identification number or through his passport number because till now he not come and fill claim about his baggage.
Note: I fill a claim with reference number: ADBTK88843/19JUN11/1402JMT
My Name in the Ticket is: BANIHANI, NABEELMR
My address in Turkey (Valid to 1st of July 2011 to the end of this course) is: International Agriculture Research and Training Center, Menemen/Izmir/Turkey.
The coordinator course mobile (her name Aylin Celik):+[protected]

My address in Jordan ( I will be valid after 2nd of July 2011 after the end of course): P.O Box: 639 Baq'a 19381 Jordan Mobile : (+962) [protected] or +962 [protected] Fax: (+[protected]

Please give your answer as soon as possible about compensation for my lost baggage and my luggage also what can I do with baggage I took wrongly.

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12:14 pm EDT
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Turkish Airlines false promises and cheating

This can easily be termed as cheating. Can anyone suggest any legal course of action?

from Soumitra Panda [protected]@gmail.com
to [protected]@thy.com,
[protected]@thy.com,
[protected]@thy.com
date Thu, May 26, 2011 at 6:03 AM
subject Re: Urgent SDQF7T A gentle reminder
mailed-by gmail.com

hide details 6:03 AM (3 minutes ago)

Another reminder... I must say, this is not the kind of response I expected. Irrespective of the outcome, at least have the courtesy to acknowledge these emails.
- Hide quoted text -

On Mon, May 23, 2011 at 5:18 AM, Soumitra Panda wrote:

Dear Turkish Team,
This is a gentle reminder for my email dated 17-May. Since it has been nearly 1 week without an acknowledgement / response, I thought of sending you a gentle reminder.
Best,
Soumitra

On Tue, May 17, 2011 at 10:09 AM, Soumitra Panda wrote:

Hi,

With kind reference to PNR SDQF7T (email below), I approached the local Turkish office in India to reissue the tickets today and was informed that the total cost will be 14, 500 INR (approx 230 Euros) per person.

While making this request through your call center, I was told that the total cost will be 105 Euros for 2 people - 53 Euros per person and I could book my ticket anytime till 01-June, at the same price (you can cross check my conversation on 04-Apr-2011 with your call center). I was also told that because there is no change of date / sector / passenger, I could be lucky in getting the re-booking fee waived off further.

I have tried to explain the situation earlier as well. I accidentally canceled the tickets and am trying to re-book the same - same passengers, same flights, same everything, nothing changes.

Under such circumstances, request you to help me by issuing the tickets at the same or lower cost committed to me in April. I'm sure being an airline of repute, you will agree to help a customer in distress. Spending close to 500 Euros for no visible gain is becoming too much to bear at this point. My wife and I are making this trip to Turkey and Switzerland for a week for leisure and request you to help us make this trip possible.

Hope to receive a favorable reply at the earliest.

Thanking you in advance,

Regards,

Soumitra Panda

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waqas siddiqui
, AE
Jul 28, 2015 4:08 am EDT

turkish airline and their staff they are worst very very bad people never fly to turkish they are big cheaters liars and hungry poor people.

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11:11 am EDT

Turkish Airlines unauthorizrd charge to my credit card

I am 84 years old and have no intention of flying anywhere and did not request any such arrangement with turkish air lines. I demand that any charge to my credit card be immediately removed and I expect an immediate reply from the party or parties responsible. I have received no help either from someone in istanbul or new york. My next action will be to contact the consumer protection agency I suspect they will be pleased to assist me. I expect your reply asap.

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1:34 pm EDT

Turkish Airlines bagage collection

Our suitcase was not placed on our flight from Istanbul to Heathrow airport by Turkish Airways 14.12.10, we asked all the checkin personnel at Istanbul "have you put our suitcase on our fight" they told us not to worry it has been done.
We have had to wait a week - 7 days! before it is to be returned to us, but this is next Tuesday 21.12.10, this is also because DHL have a poor delivery service, we told DHL that there would not be anyone at home, 17.12.10, but they still tried to deliver the suitcase and left no details on when they would return or how we could have the suitcase delivered at a suitable date and time.

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11:37 am EDT

Turkish Airlines suite case missing

My name is Andre Pretorius and I'm filling a complaint
for my lost suite case that's been lost now
since 26 November 2010.
I have mailed the people in Istanbul at Turkey Airlines
with all my paper work packing list, the lost goods list,
value of goods list including the bill that I paid
in Lebanon for sendind my goods and including the insurance.
I mailed to a Ahmet Dogangun at [protected]@thy.com
and he wants a claim form from me where do I get a claim form from Turkeys Airlines?
My goods of $1200 are still gone and I send every paper work that I have to the Cargo's lost and find but they are not helpfull!'
How does a Suite Case of 50kg get lost In mid air and they cla they
don't have anything in there warehouse at Turkey Airways.
I will never use Turkey Airlines again to either fly or send goods with
because I don't know if I will recieve my goods.
I'm so unhappy about the whole thing .
So if no one can help me then I'll have send a mail to some news papers.

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11:31 am EDT
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Turkish Airlines - missing luggage

I Akintola Samuel board a flight from Lagos to odessa, and i checked in one box containg clothes, food stuffs, jewelry, e.t.c.And since december 26th when i left for Ukraine i aven't seen my luggage .I dont know where it is Turkish Airline is one of the best airlines in the world today and and i dont know where the problem is coming from, but i know my luggage would be brought to me.

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10:20 am EST
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Turkish Airlines - compensation for lost baggage

Important Details : Turkish Airlines have lost my baggage with the following details: a) Ticket No. ETKT 235 [protected] (copy placed at the end) b) Date of Travel: 02 October 0310 hrs c) Flight Number: TK 0353 (Alm-Istanbul) &TK 2108 Istan- Ankara d) Lost Baggage Report No. ESBTKB 15125 (against Tag Nos. TK 691035/36) My claim towards the lost baggage i...

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4:24 pm EST

Turkish Airlines poor service from airline on delayed luggage

I travelled in December to Chicago with this airline and they lost my one bag for most of my trip which was extremely inconvenient. It was difficult to get through to the number given and when they finally found the bag, it then took several days to deliver the bag to the address I'd given for delivery, over numerous anxious phone calls, in the first few days after the incident.

Since then the South African customer service has been even more stressful. I was told I would receive a compensation payment that was far less than adequate and sent through my banking details. Over a month has gone by with no progress and now I am told they will not pay the full amount but a lesser amount with no justification and no communication or response to my emails. This is all extremely unprofessional and entirely unfair and I am looking for an apology, explanation and due compensation from this dis-organised airline.

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slynq
, SG
Jan 12, 2013 1:04 am EST

Let me share my horrendous experience on Turkish Air, ironically at their own headquarters in Istanbul. I was en-route to Singapore from Madrid, with the intention of a 2 hour stopover in Turkey. Unfortunately Istanbul was experiencing snowstorms, hence our first flight from Madrid to Istanbul was delayed by a couple of hours. The ground staff promised that our connecting flight would be notified and be made to wait for the transfer passengers.
Upon arrival at Istanbul, we hurried towards the transfer gates, but was held up by their elaborate systems of security scans and bodily checks at the insistence of ground staff. To make matters worse it seemed like they forgot a bunch of passengers were scheduled to arrive late, so the connecting flight to Singapore left on time as we were standing about 200 metres away from the boarding gates.
We were desperate to get home, but we still had to face the complexities of the Turkish Air ticketing department - which involved a lot of standing around and waving at the desk staff to capture their attention. About nearly 40 people were stranded simultaneously at 1am (local time), it appeared, all headed to different countries - all of them clamouring to get their return flights sorted out and it was total chaos because the transfer desk was both slow and understaffed. In the end it took 6 hours of intense argument and frantic hand-signalling to get ridiculous connecting flight plans (half of us were redirected to London and then Singapore, the other half Munich, then Singapore, conveniently moving farther away from our destination). To make matters worse several families in our little group were unnecessarily divided into different flights, with children going one way and parents another (leading into another round of rearrangements and ticket-printing and whatnot)
Waiting for our flights took another long 7 hours, where we (once again) had to beg and plead the Turkish Airline staff to give us our deserved hotel stay; which they almost denied on the grounds that 6 hours of our 13-hour transfer was spent arranging our replacement flight and hence the remaining 7 hours isn't long enough to justify sleeping on a bed. Utter rubbish.
Troubles didn't end there, because at the boarding gates of our new connecting flight, a few of us were denied entry into the plane, because of some faulty data-entry on the part of the transfer desk. That poor group was so fed up they blew a few thousand euros buying their own return tickets. In addition, our baggage tags were confiscated by ground staff while being stranded (for unknown reasons), and so all our baggage was conveniently left behind in Turkey for another 3 days, before our local airport got it back in Singapore.
Turkish Airlines may have relatively good in-flight services and reasonable rates, but their ground staff really need to coordinate and communicate better to ensure that the small mistakes they make don't affect the passengers and cause this much anxiety and distress. Also, their company policies need to improve; it is simply inhumane to expect stranded passengers to spend 13 hours sitting around the airport floors after going hours without rest or detaining passengers over minute clerical discrepancies when there are evidently enough seats on the flight for them.

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Taeo
, TH
Nov 22, 2012 10:23 pm EST

Let me complaint to Turkish Airline at Check in Counter at BKK Airport ( Specially Mr.Saranyu ) because of They not so good service and have no Knowledged how to serve The customer which in my Opinion mostly We using Turkish airline which Flight to Istanbul in so much Volume of passenger Unfortunately never get nay good service from them so, We have to change mind to using another
airline excepting Turkish Airline so pls investigating on above for yr development of service

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Korkie
, Netherlands Antilles
Jan 10, 2012 9:42 am EST
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On the 6th January I traveled from Istanbul to Erbil, Kurdistan. Upon my arrival both my bags were missing despite the flight being completely empty. The next day I received a call that my bags had arrived in Erbil. I went to collect them at Erbil International airport only to discover that only 1 bag had arrived and it was completely destroyed. The bag still missing contained most of my clothing and other important contents in order for me to conduct my business in Erbil. I called Turkish Airlines in Istanbul and had an extremely difficult time trying to firstly hear the agent on the other side of the line (sounded like the call was being placed from the bottom of a fish bowl)and the agents English was very poor. They were unable to assist me despite me giving them all the required information (tag numbers, flight numbers, boarding pass etc.) The contents of my luggage is probably worth more than US$ 3000 and some of the clothing was bought on my trips the the USA and can not be replaced. Today again I called Erbil airport to see if my bag had arrived but still nothing. In Istanbul I saw a pile of luggage scattered all over the place, some bags spilling their contents and I still remember thinking, thank goodness that's not my baggage, boy was that short lived. I saw on BBC and interview with the CEO of the company and he was telling the interviewer how great his company was and how they offered world class service. I think he needs to be re-interviewed and questioned about his companies poor service and how many of his customers have lost bags. I have visited various sites to express my anger about their service and was shocked to see how many other passengers have experienced the same thing. At Erbil airport they have a room full of lost and damaged bags and when you submit your claim via email you receive an automated response stating "***This is an Automated response***
Dear Sir/Madam,
We acknowledge receipt of your message and thank you very much for taking time to contact us.
We will study your request and due to high volumes will reply to you as soon as possible.

The message clearly reveals that they have a high volumes of lost baggage. Perhaps BBC should look into this and use this information when they next interview the CEO. I am taking this very personally and will stop at nothing to expose this airlines atrocious service. I urge all customers of Turkish airlines who have experienced the same sort of treatment to visit blog sites and social media sites to expose the poor service they are giving. I have no idea how they could have been voted Europe's best airline. Perhaps best airline in the category "Worst Airline in Europe"

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LeeYee
, MY
May 07, 2011 4:08 pm EDT

I would like to share my similar bad experience with Turkish Airlines.
My case happened in Istanbul, ironically, the headquarter of Turkish Airlines which they had the worst airline customer service which i have ever encountered.
I took Turkish Airlines on 29 April 2011 from Ho Chi Minh, Vietnam to Istanbul with a 90-min stopover in Bangkok. When I arrived in Istanbul in the morning, my luggage was nowhere to be found. I was very nervous as I had nothing with me as I literally packed everything inside that missing luggage. It was 11c outside and i was on slippers. To cut the story short, this was what happened after that:
a) This took place in the 'Lost & Found' office in the arrival hall of Istanbul, next to luggage claim belts. They checked and filed a report. They passed me that report and asked me to go away without explaining me about the procedure and compensation process. When I insisited in getting more explanation, ie when & how they would process this, not one but 4 of the customer service representatives laughed at me as if I was asking ridiculous stupid questions. The only thing they said repeatedly to me was they would call me once they had found the luggage. I was furious in the end and left with huge anger, as I could not get any better answer from them. They are the worst Turkey ambassadors which Turkey cant afford to have.
b) My hotel had been trying to follow up with them in the next 4 days. But they gave various confusing answers about the status. On the 5th day, I called by myself and the same customer service representative answered the call. He was very impatient to my questions and didnt answer my question directly. My question was if they had checked Bangkok office which I suspected that my luggage was transferred wrongly to Bangkok. He was rushing to close the call by giving me another contact number for my luggage claim as it would be a lost cause.
c) They never called me again, until i called the luggage claim department on the 7th day, trying to understand about the compensation details. They told me that they had found my luggage in Bangkok and the luggage was ready to be picked up. Why didnt they call me? Actually, according to the tag on the luggage, they already found my luggage on 5th day but they didnt contact me as they promised.
d) When I claimed back my luggage in airport on the 8th day, they offered nothing about the compensation for the delayed luggage, until i asked for it. They offered me 100 USD as the compensation. This is too little for the stuff which I needed to buy to survive for 7 days under chilly weather and the emotional baggage i gotta live with for 7 days. Again, the Lost & Found customer service HAD NO INTEREST to deal with customer like me, AGAIN, they had forwarded me to another call number to fill the complaints.

I am very disappointed with Turkish Airlines customer service, even their inflight service is not good. They are not only under-trained in handling this kind of situation but also lack of transparency & honesty in the compensation process. I will write to Turkish Airlines and I hope they will improve their 'Lost & Found' customer service and compensate us in a fair manner.

If anyone knows how they work and their compensation process, please advise. Thanks

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8:39 am EST
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Turkish Airlines I had to pay for overweight

I flew from Zurich (ZRH) to Seoul Incheon (ICN), via Istanbul (IST). My complaint is about the CHF 300 for "excess baggage" I was asked to pay at the Zurich Airport. I disagree with this, since I was misled by the information I obtained from the homepage of Turkish Airlines.

The check-in personal and a representative of Turkish Airways argued that I had more than 20 kg of luggage. This is true. However, I had previously visited their homepage and concluded that my baggage allowance was 2 pieces, each of which not exceeding 23 kg. I came to this conclusion after having arrived at

http://www.turkishairlines.com/en-INT/help/faq/general_baggage_information.aspx

through links on their homepage. The title of this website is "General Baggage Information", and item number 3 gives a table for the baggage allowance, stating the baggage allowance I mentioned above. (I flew in the economy class.)

Since this is an allowance I am used to, I did not doubt the information. Only now when revisiting the website I realized that after the title of item 3 there is some fine print saying "For U.S.A. and Canada". I find this webpage deceptive, since its title is "General Baggage Information". Consequently, all items refer to a general destination - except for item 3! Why does this item not contain the baggage allowances for other destinations?

Taking into account the time pressure before a flight, I imagine that other passengers are similarly misled. I also found the information about the baggage allowance difficult to find. (The obvious link "You and Your Baggage" on the webpage

http://www.turkishairlines.com/en%2DINT/

does not help, for example.) Furthermore, I didn't receive any information about the baggage allowance by e-mail.

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Turkish Airlines - avoid turkish airlines at all costs

I bought 2 tickets on 1 Sep 2009 from Johannesburg to Dushanbe on the Turkish Airlines (TA)website. The same day I heard from Tajikistan friends there were problems with our visa application. I went to the TA office in Johannesburg and cancelled the tickets. I was informed there that the penalty would be +- ZAR 1000, but that the refund could only be made...

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Turkish Airlines turkish airline not a star alliance

Flying from Dakar to Bangkok via Istanbul with Turkish airline, the flight was delayed for two days due to to a carrier defect. For the note a similar carrier defect took place while flying from Bangkok to Dakar.

While waiting at the airport for the carrier to be fixed, food was offered to coach passengers whereas business passengers were left starving in an empty lounge.
When the cancellation of the flight was announced, passengers who could speak Turkish or were friend with the Turkish Airline ground staff were re-routed on other flights. Despite being Star Alliance gold and business passenger I could not get any service and was told that all the seats available on alternative routes had already been granted to other passengers. Strangely, when inquiring at other companies desk business seats were available all the way to Bangkok. Apparently Turkish airline has not yet understood what a gold status Star Alliance member is. They clearly do not deserve to be par of the alliance.

in Dakar the passengers could speak Turkish and were friend with the ground sta

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Moazzam Nazir
, US
Oct 23, 2018 5:20 am EDT

Never Fly with Turkish Airlines if you have an infant with you on board. They are always ready to grab more bucks from you to get extra legroom seat. You'll most probably never get a bassinet.

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Flaka Sejdaj
, US
Oct 14, 2018 10:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When we booked the flight we requested wheelchair accessible for both of my parents. My parents are suffering from different sicknesses and need the wheelchairs. In New York they were provided but in Turkey they were told to follow while one person was in a wheelchair. The incompetency was really disturbing. They were even rushed trying to follow.

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Cherryberryn
, US
Sep 01, 2018 9:36 am EDT

I have never experience as bad and outrageous customer service than in this airport Bangkok! All the staff is very rude and terribe angry.
Never again.

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MariaPapov
, US
Aug 20, 2018 8:29 pm EDT

My 3 pieces of baggage were lost in the layover at Instanbul to LA. For 3 days, nobody could tell me anything about the status or whether they were. Customer service had not created a reference number so each time I called I had to say the same story to the new agent again. Eventually my bags arrived, I was offered no refund.

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Yusuf Mohammes
, KE
Aug 20, 2018 7:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was traveling to Nairobi from Toronto, and during my transit on March 27, my goods were damaged because Turkish airline failed to protect from the rain. I just want now to leave early because I don't have enough clothing and my laptop is damaged. Could you put me early flight.
My email address is: yusuf.mohamme@gmail.com

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Reggie In Cali
, US
Aug 20, 2018 6:47 pm EDT

Currently the passengers on flight 33 are sitting in Dallas, Texas and are not being allowed to depart. They have been on the plane just setting for over two hours. This is not acceptable and they need to depart the plane NOW!

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rishimehta
, IN
Aug 14, 2018 11:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Turkish airlines has broken my bag wheel and its been 1 month now they are not ready to reimburse me as the wheel is not available with them.
the most irresponsible staff and worst experience ever.
till date i have not received the bag nor the reimbursement.

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Reggie In Cali
, US
May 20, 2018 10:37 pm EDT

It’s now over 3 hours and the passengers are still just seating on at a gate. How is this ok?

Turkish Airlines In-depth Review

Flight Options and Destinations: Turkish Airlines offers a wide range of flight options, catering to both domestic and international travelers. With an extensive network, they serve numerous destinations worldwide.

Booking Process: Booking flights with Turkish Airlines is a breeze. Their website features a user-friendly interface, making it easy to search for and book flights online. Additionally, they offer a convenient mobile app for booking on the go.

Customer Service: Turkish Airlines prides itself on its responsive and helpful customer support. They provide multiple contact channels, including phone, email, and live chat, ensuring that passengers can easily reach out for assistance. In case of flight disruptions or delays, the airline offers prompt and efficient assistance.

In-Flight Experience: Passengers can expect a comfortable and clean aircraft when flying with Turkish Airlines. The airline offers a variety of seat options, ensuring that travelers can find the perfect fit. The in-flight entertainment options are top-notch, with a wide selection of movies, TV shows, and music to choose from. The quality and variety of meals and beverages served onboard are also commendable.

Baggage Policy: Turkish Airlines provides generous allowances for both checked and carry-on baggage. They have clear policies regarding fees for excess baggage and offer special handling for fragile or special items.

On-Time Performance: Turkish Airlines is known for its punctuality. Flights are generally on time, with minimal delays or cancellations. In the event of a missed connection, the airline handles the situation efficiently and ensures passengers are accommodated.

Loyalty Program: The loyalty program offered by Turkish Airlines comes with a range of benefits and perks. Passengers can easily earn and redeem miles, and the airline has partnerships with other airlines and businesses, providing additional opportunities for rewards.

Safety and Security: Turkish Airlines prioritizes safety and complies with international safety standards. They implement stringent security measures during flights and effectively communicate safety procedures to passengers, ensuring a transparent and secure travel experience.

Value for Money: Turkish Airlines offers competitive ticket prices, providing good value for money. While there may be additional fees or charges for certain services, the overall value compared to other airlines is commendable.

Overall Customer Satisfaction: Turkish Airlines receives positive customer ratings and reviews on average. Passengers appreciate the overall experience provided by the airline, with many recommending their services. While there may be occasional criticisms, the majority of feedback is favorable.

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Turkish Airlines contacts

Phone numbers

1800 750 849 8800 700 6161 More phone numbers

Website

www.turkishairlines.com

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