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Truworths / accounts and communication are shocking

1 United States Review updated:

I have been a truworths account holder for over 20 years. With the current economy I have been slightly in arrears so made an arrangement to pay the balance off over a couple of months, which I have been doing. I now owe approx r800 which will be paid at the end of jan as arranged. I have been hounded by call centres (Blake) and sms's saying they are handing me over for being in arrears. I have spend time in my branch (La lucia) trying to resolve this - when they phone they acknowledge the arrangement. But I still keep on getting threatening sms and phone calls. At my wits end I phoned customer services yesterday to complain. Firstly I was told I couldnt complain, then I was kept on hold for 20 mins, then I was promised the supervisor would phone me back within the hour. It is now 24 hours later and I still have had no phone call!!! I am finished with truworths service. I will pay by r800 at end of jan and close my account and never buy there again.

Da
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Comments

  • Tr
      8th of Dec, 2010
    0 Votes

    Truworths is concerned to hear about your experience and would like to investigate and provide you with feedback. Kindly send your contact details to Natasha at ningham@truworths.co.za or phone her on 021-4607991. We look forward to resolving your complaint. Kind regards.

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