I called in for a KFC certificate, i talked to some young lady she didn't speak very professionally. She said in order to receive my certificate i had to listen to a presentation on the Tristar and give her my opinion. I agreed to the presentation and i had set everything off just to be there in time and they didn't show up. So the next day i called and asked what had happened and they said the dealer had an accident and couldn't' make it out there. So i rescheduled with them and they stood me up again and again. They do false advertisement and they should not be able to sale any vacuum. I was very unpleased with the whole thing.