Travelocity’s earns a 1.6-star rating from 2 reviews and 324 complaints, showing that the majority of travelers are dissatisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Scam and lies
I bought a round trip refundable ticket from travelocity.com in september 2008 for a 1 month vacation to the uk. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would be 7-14 business days and the money would be put back on my credit card for the return portion of the flight. That was fine with me. After 3 weeks and no money, I called again. They said the refund hadn't been processed because to technical difficulties, and that it would be another 7-14 business day wait.
In short, I am still waiting for my refund - and its almost february. After numerous calls, hours spent on hold, at least 10 different customer service reps, I still have not received one penny. They have promised me the money on several occasions and several different time frames, but still nothing. I have run out of money and cannot legally work here, since I am on a travel visa (which is on the brink of expiring, then I risk being deported, fun!). I am living with people I have met on my journey who feel sorry for me and have let me stay with them until this is resolved. I lost my job because I was unable to return to the states on time to go back to work. My family has had to move my things out of the house I was renting and rent it to someone else.
Needless to say, travelocity ruined my holiday. I have filed a complaint with the bbb and have hopes that I get my money back soon. I recommend not doing business with them - as their customer service is awful, the flights are not good, and obviously they do not live up to their promises.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent charges
I went thru the motions of making reservations, understanding the policy completely. I hit the button to confirm and place my order. The next screen informed me that there was no flight and I should refer to a 12 digit ID number. I had no ID#. I went back through all of the pages (screens) throughout the reservation process; no ID#.
I immediately called the Customer Service number, spoke to a lady called Hannah. She took my VISA number and confirmed no charge had been made and no reservation had been made with Travelocity. She assured me there would be no problem; to call back if there was a charge and it would be refunded.
Now, when you sign up on Yahoo Travelocity, they make you open an email account. So I did. That comes into play later.
Well, I did get a charge. So I called, like Hannah said. It's like it's another planet. They have no record of my call to Hannah. Now all they do is refer to their policy. Now they say I had 24 hours to check that email they made me set up and file any complaint at that time. Well, of course I did not check for any confirmation on that stupid email because Hannah had assured me there was no reservation made and no charge made. Why would I check this email?
In talking with the same 888 number, they now say there is no record of Hannah and my money is non-refundable. Now keep in mind, had it all gone through, I didn't want a refund. I wanted to go on my trip. I can use this ticket at a different time, but the cost is $100 more!
The problem is that I made no mistake. I didn't change my mind. I didn't want to change a ticket. Their website screwed up and behind the scenes, I was charged in error. I just want them to reverse the error. They say they cannot do that because I didn't respond to the email. But I had no reason to check the email; Hannah told me there was no reservation or charge.
This is theft; a fraudulent charge. Every company in the world has a way to reverse their errors. But they are blaming me because it isn't 'documented'. Well, I have the person, date and time of my call, but they are denying it! They assure me that my call to them is fully documented, but how can I trust it when Hannah's was documented. And we are talking India.
There should be an investigation. I am a senior and live on Social Security. Every dollar counts. I was prepared to purchase the ticket with no refund, but I was told I had no reservation. In fact, Hannah even went so far as to say, 'Do you want to make your reservation through me?' Thank God I didn't because then I would have two tickets I couldn't use.
I since made reservations with Southwest and cannot use the ticket I made through Travelocity. I made those reservations because Travelocity told me there were no reservations made that fateful night!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had a similar experience. One fare offered on the search for flights section, then that fare was not available. What was available, per an agent, was $80 more.
Travelocity is a rip-off.
Travelocity is a rip-off
holiday bailout promo was a scam
Travelocity had a promotion called "Holiday Bailout", the details were that if you booked a flight, for travel by the end of the year, they would send you a promo code during the week the Jan 5th for $200 off your next flight. Before I booked, I called and spoke to an agent. The agent told me that the flight I wanted to book definitely qualified for the promotion.
I booked and flew, and by the middle of the week of the 5th, I called travelocity, only to be told that I had to send an email to member services. I sent an email, and received a reply that the codes are automatically generated, and to give it another week.
I sent another email a few days later, no code. I sent another email a week later, and was told to check my spam folder. Travelocity is on my list of addresses, so of course, their messages don't end up in my spam folder.
I sent another email letting member services know that I fulfilled all requirements for this promotion, and since they weren't keeping their promise, I was going to file a complaint, see if anyone else had the same complaint, and then find an attorney and file a class action law suit. I'm tired of these internet companies not keeping their commitments and scamming people.
The complaint has been investigated and resolved to the customer’s satisfaction.
not honoring quote!!
I reserved my car on Travelocity at Budget in the Turks and Caicos Islands. $249.25 I was quoted for a "weekly rental" when I got to the airport Budget I presented the man at the counter my reservation. he looked at it and pulled up my reservation... when he gave me my invoice for the car I said, "this is not what I was quoted on Travelocity" he said no big deal, they would handle that when I returned the car...to show it to them then when I was paying. so I returned the car, showed them the reservation and the woman laughed at me. She said "Those are not our rates, we have no cars for that rate and we don't honor that rate" I said, well lets call Travelocity and she said, we are a franchise, you need to deal with Travelocity when you get home and or Budget international. I was quoted $249.25 and the actual price of my rental car? $410! not even close to what I was quoted. I have been around and around with Travelocity...they tell me in emails that I didn't present the reservation to the Budget guy? What? I was with my wife who is a witness to the whole process. Travelocity sucks and they should be shut down or fined for misleading consumers!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!
travelocity books wrong flights/airports
I booked a flight through Travelocity from Cincinnati to Appleton, WI through a combination of Northwest and Delta airlines. After booking, I sent myself and my father an email through the travelocity website with my itinerary. So far, so good. Then, a few days later, I go back onto the website to print out my confirmation with ticketing information. But, when I login and go to my trips, it shows that my flight is now from Dayton to Appleton on United Airlines for a different price but it uses the same trip ID number as on my itinerary email. I tried calling customer service, and they were not at all helpful. The person on the line was likely from India and kept reiterating the same scripted lines that did not answer my questions. She kept saying that I did book a flight on United through Dayton, when I know for certain that I did not. And, when I mentioned the previous email from Travelocity with my trip itinerary from Cincinnati, she could not explain why I received it. In addition, when I go to the travelocity website, under my name on "my trips" it says Northwest Airlines. But then when I click on view my trips, it shows the United flight from Dayton. The best they could do was offer to change my flight saying that it would cost at least $180 and that might not even be possible to get on my intended flight at this time.
The complaint has been investigated and resolved to the customer’s satisfaction.
breach of contract
Travelocity failed to make hotel reservations for which they had contracted with me. However, they insist of getting paid for services not rendered and ignore the fact that they had effectively left us homeless without overnight accommodations as the hotel was full. Their Bombay, India customer service employees were scripted, unintelligible, incompetent and fabricated notes to protect their exposure from claims. My dealings with this company have been negative at almost every juncture. Their prices are beatable direct from the vendor and their hotel ratings are horrible. Customer service is worthless, impossible to understand and their website dumps those filing complaints. Stay away from this company.
any one willing to sue them let me know
they have charged my credit-card for the same itinerary 3 times totaling to a whooping $5500/ i have already paid $3700/ but when i checked my receipt now i have disputed the charges with my credit card company and its been over 4 months have not heard anything from them .I am sick and tired to calling them and getting transfered to supervisor who is by all means the rudest and unprofessional person(S) so if Michelle Peluso if you are reading this looks like you will have a great holiday season at the expense of faulty charge sof your ex-customers...I swear to god never will i trust your company any more i would rather pay more to direct airline company as i know that they are professionals ...rather than unprofessional middlemen like you ...
Degrading American name in customer service...
I had the same experiece with Travelocity and their affiliate FrenchQuarter.com. I booked 2 nights at a luxury hotel in the New Orleans French Quarter via the web and received 2 confirmation emails. Three weeks in advance of my visit, the full amount of nearly $500 appeared on my credit card statement. When I arrived at the hotel we were turned away -- even though I showed my email confirmation, hotel confirmation and credit card statement. The hotel said Travelociy never made the reservation and the hotel was overbooked. They could not refund my money because the hotel had never received any money. I was instructed to contact the website. After nearly 6 HOURS on the phone with persons using various fake names, the website said to go back to the hotel and wait in the lobby. We returned to the hotel and they said no other rooms were available in the entire French Quarter although their Sister Hotel in the central business district was taking other guests with the same predicament. At midnight, the hotel kindly offered to COMP the remainder of that night at her sister hotel so we could use their phones and internet and grab a meal. Exhausted and hungry, we gave up and went to the other facility. Two hours later, we located another hotel thru Orbitz and checked into that five star hotel within the Quarter. When we returned home, we again contacted the website. Travelocity refuses to refund the $500 hotel fee because they say we didn't contact them when the problem first arose. Rubbish! Then they said we changed hotels without their permission. Are they kidding?! Their only solution to being stuck in a distant city with no accomodation was for us to camp out in the full hotel lobbly! I should not be charged $500 for this. I have put a stop on my credit card and have reported them to the FBI department of Internet Fraud. I will never ever use Travelocity again.
rip off
I got a promotional email from Travelocity with a $100 coupon if I book a four nights hotel stay. Good deal? Not in Travelocity Universe! While booking there was no box provided for a promotional code to enter so I called their Indian customer service, and spent an hour and a half on the phone, trying to explain what I'm trying to do, the guy was putting me on hold every two minutes for 15 minutes, finally he agreed, they have a technical problem on the site, which prevents people entering promotional codes. Nice? It gets better! When I asked him to book it for me, and seating on hold for another 30 minutes, he came back to me saying: this code is invalid. I read him the entire email including the disclaimer, and then he said, I need to print it out and fax it to him, and he'll get back to me in couple of days! Why fax? Because they don't deal with emails! These are his words! I couldn't take it any longer, I booked this hotel on Hotels.com and guess what? It was cheaper! I just don't understand how a company with such attitude towards customers can stay in business?
The complaint has been investigated and resolved to the customer’s satisfaction.
I had some issues booking a flight from El Paso Texas to Reno Nevada on June 2nd 2010. I had to reset my preferences according to their website, after several attempts to book the flight information finally set it for the correct date. I booked my flight for June 3 2010.
The website booked me for June 2nd 2010
nobody showed to pick up ticket so it got canceled. We drove over 3 1/2 hours from another state on JUNE 3rd 2010 to get to the airport and there was no ticket to pick up because of their website issue.
I called them and figured they could just fix it and get me on the plane I booked... DIDN'T HAPPEN LIKE THAT AT ALL...
I HAD TO PAY $310.00 MORE FOR THE CHANGE, THEY REFUSED TO ACKNOWLEDGE THAT THEY WERE GETTING A REPORT THEIR SYSTEM WAS NOT WORKING PROPERLY AND I HAD TO WAIT 2 MORE DAYS FOR THEIR ISSUE/BAD CUSTOMER SERVICE. THEY SEEM TO APOLOGIZE A WHOLE LOT BUT DON'T REALLY HELP THE SITUATION.
I AM TELLING EVERYONE I CAN POSSIBLY THINK TO TELL ABOUT WHAT A TERRIBLE EXPERIENCE THIS HAS BEEN.
I will never use them again and I hope if there are issues someone sues.
Yes, i have just experience a similar problem with this Travelocity. I booked airline tickets and hotel with them. I missed my fight and was unable to go on the vacation this weekend. I called Travelocity because i feel that they advised me wrong on the flight information. I stayed on hold multiple times, the lady would get back on and tell me she couldn't help me, i told her that i felt like i should get some kind of refund because i hold them responsible. I was told the same thing over and over again, of course after multiple times on hold. I then got wise to the customer service run around and asked to speak to her supervior, on hold again for a long time, then a man gets on and hear the same deal from him. It was a mess, my trip San Franisco was ruinned.
I will never use them again and am trying to dispute the credit card charge.
Lynn, in Oklahoma City
how they cheat you
I booked a nights stay with Travelocity at Best Western Hotel.
The listed price was $95 and when I confirmed the booking it said taxes are applicable and brought the charges to $114. When i got to the hotel they charged me Taxes all over again and i ended up paying $133.
The best part is that in the reservation confirmation came from Best Western and clearly stated
Reservation Amount - $114
Estimated Taxes - -
TOTAL STAY - $114
So when you book at Best western or another hotel for that matter BE careful, as we all know it Travelocity isn’t the best way to book a hotel.
The complaint has been investigated and resolved to the customer’s satisfaction.
I booked 14 days Mediterranean cruise + flight + Hotel package with Travelocity.com on May 2009.
After booking I received conformation that show I got one night hotel before cruise day.
The contract clearly showed that hotel check in on July 11 and check out on July 12.
Now it is time to conform all trip and I have been told there is no hotel.
I know other travel agent didn't offer the package which include hotel.
Since Travelocity.com offer the hotel I am very happy to take this offer.
I checked several times with Travelocity.com of the hotel offer. Each time they pretty sure I will get hotel
and they write down the check in and check out time on the contract.
Now I have been total there is no hotel by their agent and the curies supervisor Brenda.
I sent them the contract showed hotel check in and check out time. But this time I got the different
story that they won't follow the contract. I just simply won't get hotel.
fraud and cheating
I purchased tickets for my daughter Christine for travel in December 2008. Part of the itinerary was for travel on ATA. Travelocity issued paper tickets in March 2008. When ATA went out of business in April 2008, I requested re-scheduling this for travel in July. Travelocity agreed to do this if I first send back the paper tickets. I did so in June 2008. I called them shortly thereafter and they acknowledged receiving the paper tickets. Travelocity sent me a confirmation email with the new July itinerary and it also stated that a reply email was not necessary. Travelocity also issued a 6 letter confirmation code for on-line or kiosk check-in. The day before travel, on July 8th, my daughter tried to checking online. It was denied and the airline, Midwest Air, said that paper tickets were necessary for check-in. I called Travelocity and they said they could not get paper tickets to her in time for her flight. They said she should go to the airline counter and claim 'she lost her tickets' and file a Lost ticket claim, pay the fee, then apply to Travelocity for a refund. When she tried to do that, Midwest said they do not have that lost ticket policy anymore. She would have to buy a new ticket. I called Travelocity and they said if that was the case, she should buy a new ticket, keep the receipts and apply for a refund. I told them Travelocity should buy the tickets for her and that I already paid for the tickets. They declined and said that the only way they could accommodate her was if we bought another ticket. She did so and promptly filed a refund claim the next day. Upon calling travelocity and faxing/mailing them all of the documents, Travelocity is claiming the do not owe her a refund because they already sent the paper tickets to her. They are getting 'stuck' on the first set of tickets they issued, one ones I sent back to them. I told them, how could I book the July flight when I sent the tickets back to them in June. I never received paper tickets for the July flight since the confirmation email led us to believe that on-line or kiosk checking was acceptable and that this was an e-ticket, especially when the email stated that a reply email was not necessary. I have spent 5 hours on the phone arguing with the agent, then the supervisor but did not get any straight answers or implication that a refund was coming. They are trying to avoid the issue and are ripping me off!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!
told me I had a reservation... issued a fake confirmation!!!
Here's what Travelocity did to me in a nutshell...
-I booked my airplane ticket for Vegas back in February through Travelocity.
-I then received an email two weeks before my trip telling me that my flight back was landing in Myrtle Beach. Not LaGuardia like I had booked.
-I obviously got cornered into cancelling my flight after 3 hours of being on the phone with Travelocity because I AM FROM JERSEY.
Why in the world would they put me on a flight to Myrtle Beach?
-After 3 to 4 more hours of arguing with Travelocity that this was their fault and they should be obligated to put me on a different flight with no extra cost to me, they finally gave in.
-They told me that I was confirmed on a Jet Blue flight and they would pay the difference, because obviously by now flights cost about a grand, whereas I paid 400 dollars back on February.
HERE'S THE BEST PART:
I get to the airport. THERE'S NO RESERVATION. AND MY CONFIRMATION EMAIL WAS NOT VALID.
Moral of the story:
NEVER BOOK THROUGH TRAVELOCITY. THEY ARE ###.
For all of you that care whether or not I ever made it, I did. I booked the last ticket to Vegas directly throught Jet Blue for $700 more then I originally paid.
Here's what Travelocity did to me in a nutshell...
-I booked my airplane ticket for Vegas back in February through Travelocity.
-I then received an email two weeks before my trip telling me that my flight back was landing in Myrtle Beach. Not LaGuardia like I had booked.
-I obviously got cornered into cancelling my flight after 3 hours of being on the phone with Travelocity because I AM FROM JERSEY.
Why in the world would they put me on a flight to Myrtle Beach?
-After 3 to 4 more hours of arguing with Travelocity that this was their fault and they should be obligated to put me on a different flight with no extra cost to me, they finally gave in.
-They told me that I was confirmed on a Jet Blue flight and they would pay the difference, because obviously by now flights cost about a grand, whereas I paid 400 dollars back on February.
HERE'S THE BEST PART:
I get to the airport. THERE'S NO RESERVATION. AND MY CONFIRMATION EMAIL WAS NOT VALID.
Moral of the story:
NEVER BOOK THROUGH TRAVELOCITY. THEY ARE ###.
For all of you that care whether or not I ever made it, I did. I booked the last ticket to Vegas directly throught Jet Blue for $700 more then I originally paid.
refund issues
I booked a flight on ATA airlines back in February to kauai. I then received a phone call in may from travelocity saying that ATA had gone bankrupt. They then said that they would refund me the flight portion of my vacation package so I could book a new one.
Turns out they did refund me the flight portion less the package discount. So I ended up paying full price fo both my hotel and flight. I called repeatedly trying to get some of my discount back and no luck! They basically told me that I paid less than what i know that I did for the flight tickets. THIS IS HOW THEY TAKE YOUR MONEY. THERE IS NO WAY OF KNOWING JUST HOW MUCH YOU PAY FOR THE ACTUAL FLIGHT TICKETS OR THE HOTEL PER NIGHT. AND I TRIED! NO ONE IS ABLE TO TELL YOU HOW MUCH THESE PACKAGES ARE BECAUSE IT IS AGAINST THERE CONTRACT! SO IN THE END I AM OUT $700!
DO NOT USE TRAVELOCITY! THEY DON'T GUARANTEE ANYTHING BUT TAKING ADVANTAGE OF YOU!
I booked a wonderful diving vacation in Cancun with Travelocity. The day after I arrived, I had an accident and tore my rotator cuff. Needless to say, I couldn't dive. It was the second time I tore that muscle and my doctor advised me to get back home ASAP to have it looked at. So, I came home.
I filed all the appropriate notifications letters, physician reports, etc. to Travelocity in October 2008 upon my return. I have yet to get any action from them. I have called over 10 times in the past 6 months, spending typically 45 minutes per call on hold with them. Each time they give me excuses, contradiciting stories, tell me it will be another 30 days, they can't contact the hotel, etc. I have been on hold so long, that the phone has simply dosconnected. In my opinion, Travelocity is the worst form of decietful, lieing, dishonest busisness there is. What bothers me is that it's blatent and nothing is being done about it. In my opinion, these people should all be serving jail time. At the very least they should not be doing any form of business. To me, they make mortgage loan people and used car salesment look like saints!
ATA went OUT OF BUSINESS how is that travelocity's fault? Of coarse i can see from a consumer stand point that you are upset but when a company goes out of business then others can only try to help. You were actually lucky to get any refund since alot of people did not recieve any money from ATA after they closed up shop. thousands of people had to dispute charges with their credit card companies and still recieved nothing.
I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!
Where is this?
I also have been taken by this company.It amazes me how they can still be in business.Taking people's money, upping fees, making changes to your ticket without your knowledge only to find out on your email, half your flight has been done away with and they won't help you.They want you to repurchase a new ticket and they also say it's your fault not their's'They are horrible. Never use this company.They are committing FRAUD.They won't ever refund you either
Totally understand your frustration. Eight weeks and I am still waiting for a refund. It seems the customer service rep charged my visa debit 4 diffrent amounts for the same trip. $3200. Oh but on the bright side as a good gesture I am now the proud owner of $250 future vacation travel vouchers. You have got to be kidding
terrible fraud!
I fell sucker to Travelocity today. I booked a flight plus hotel using a $75 OFF coupon. The rep asked me if I wanted a rental car. I said yes at first but before I gave him my credit card number I told him I didn't want it. He said no problem. Then I check and sure enough, there is a rental car on there!
No problem I thought, it was an easy mistake, happened about an hour ago so it will be easily fixed. Well, customer service is in INDIA and these people don't speak English! They insist that if I cancel the rental car I can't use the $75 OFF coupon! The coupon is specific to flight plus hotel! Which is what I booked!
I booked a flight at around 8pm for 8am the next morning. Now instead of packing I am on the phone! It's been about 1 hour and 21 minutes since I've been on hold, talking to one Habib after another! They just don't get it... I NEVER ORDERED THE RENTAL CAR! They are willing to refund me the rental car minus the $75 coupon! WTF? The coupon has NOTHING TO DO WITH THE RENTAL CAR!
UGH! I should be packing! Not dealing with this crap!
The American booking agent wasn't much help either. I asked to speak to a supervisor and she transfered me to freaking INDIA!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and fraud!
I used Travelocity to book a rental car with Budget rent a car for a stay in St. Croix. The Travelocity trip confirmation quoted a total of $560.33. When I returned the car Budget had in their records a total of $675.86. This apparently had been the amount Budget headquarters received from Travelocity.
I called Travelocity and was placed on hold several times. With no resolution from the Travelocity supervisor and my flight soon departing I had to leave the issue unresolved. I've subsequently contacted Travelocity customer relations but no action.
I'll never use Travelocity again.
Refund problems!
I echo other complaints about obtaining a refund from Travelocity. During the summer of 2007 I purchased a domestic airline ticket through Travelocity. Although I later found out that a paper ticket was not required, I was informed by Travelocity at the time of purchase that a paper ticket was required. Unfortunately, Travelocity mailed the paper ticket to the wrong address, so I did not have the ticket when I began travel. I had to buy another ticket.
I filed a request for refund, but it has now been over six months since I traveled, and I have received nothing to date but additional emails. I do not know if I will ever receive a refund, but I do know that I will never use Travleocity again. The Customer Service Department makes it so difficult to obtain a refund that, I assume, most people just give up. I will advise friends not to use Travelocity if possible.
Travelocity should be blocked from business in the US..they are obviously hiding offshore. Their posted customer service number of [protected] routes the caller to an international call on their dine. All Consumers beware of Travelocity!
I booked hotel through Travelocity in Lisbon and cancelled upon walking into hotel, because the conditions of hotel were horrific. I called Travelocity on hold for one hour, then they tell me there computers are down, I called again told me I should see a credit on my visa within 7 days, nothing for 2 weeks, I called again today told me a complete different story and said I was never charged. I am fuming and irate that Travelocity is a scam and so are there employees. I have put in a dispute with visa to settle this situation. I am completely disgusted. Travelocity needs to be put out of business. they need to get sewed for stealing peoples hard earned money.
it isnowe year 2014, i have used travelocity before.. i had no complaints but wary also cheap air which incur more tax hidden.. ok i have cancled a few trips at no coast. waithing to get insurance i bought refunded.. but got back airfare. for they garuntee free cancel in 24 hourrs . i booked recently and i went to cancel since my plans were up in air but tried to hold the cheapest flight...
wheni went to cancel under the 24 hour i booked at 12.|:45 am, in nyc and was sent my intinerary at tht time with the time printed on it.
i was told i cant get refund because i booked this flight on april 9 not 10 at 9:45 central time.. where american airlnes time of my bookinty. insane ridiculus.. andwont give me my refund. i have no ticket with april 9 on it no itnerary all banking was done on april 10 and they lied to cover it up .. for some reason dont want to refund. im going to court ..
Here's a couple of tips for whomever owns Travelocity: 1. Don't farm out your customer service to people who are incapable of performing their job functions. 2. You might want to look into Six Sigma because you have a serious breakdown in several processes which are costing you a ton of money. Speaking of costing you money...I won't be purchasing through your organization! Hopefully, this complaint will reach the eyes of others like me and cause them to spend their hard-earned money elsewhere.
I had the same problems trying to obtain a refund! Travelocity is the worst! I ended up calling the airline direct & getting my refund!
Has anyone gotten a refund from Travelocity? Has anyone taken them to small claims court to get judgements to force the refund?
I'm having the same problem -- can't get a refund. I bought tickets for my husband, stationed in Afghanistan, to fly home for a vacation. Travelocity said we needed paper tickets; no problem, I gave them the APO address. It says all over their website that they can't use FedEx or UPS to APO addresses, it has to go by USPS. Fine, I purchased the tickets over a month in advance, plenty of time for the USPS to deliver them. But Travelocity apparently sent the tickets by FedEx, who of course returned them, and Travelocity sent me an urgent notification that they were not able to deliver the tickets.
So what do we do, I asked. They came up with a solution -- get new tickets printed at the airline counter, costs $50 re-printing fee, which Travelocity would reimburse. At the airline counter, my husband learns that they can't print those tickets because they were purchased by Travelocity, not my husband. They could see his reservation, he could prove his identity, but they could not give him the tickets because of the nature of the relationship between Travelocity and the airlines.
My husband had to buy new one-way tickets to get to the States on the day of travel, so of course it cost more than the round-trip advance price I had paid 6 weeks prior, so we're out over $1500 for the extra tickets. And we were still without tickets for the return. I called Travelocity so many times, and they finally said they could FedEx the tickets to my home address. We were on vacation, not at home, but we cut the vacation short to get home in time to get the package. Except they tried to deliver the package a week before we got home, even though we told them the specific date for delivery. That took several phone calls to FedEx to get them to hold the package until I could get home to pick it up, rather than sending it back to Travelocity after 3 attempts to deliver.
Of course I sent a letter of complaint to Travelocity about this, provided all the documentation they asked for, and have been sending regular requests for updates. I've been getting form letters apologizing for the delay, but the airline who couldn't issue new paper tickets hasn't responded to them yet, yadda yadda yadda. Since Travelocity failed to deliver the tickets and provided a solution that was unacceptable to the airlines, I think it's Travelocity's responsibility to refund, but they are saying the airline must refund.
Bought the tickets in Jun 2007, still waiting in Mar 2008.
I repeat what others have asked -- has ANYONE gotten a refund? Has anyone taken them to small claims court to force the issue?
First problem was with a flight discrepancy. I checked to verify my flight and found out that it was different than was booked through Travelocity. When I called Travelocity, I was told that I needed to contact the airlines and to ask to talk to the airline representatives supervisor because that were telling Travelocity they were wrong. I should have not have had to deal with the issue. Finally it was worked out.
The last time was when I purchased a package deal (flight, hotel, and car rental). When I called to change to leave a day earlier, I was told that I could not get a return flight the day earlier. I went to the airline directly and changed to the day earlier for $100 versus the $125 Travelocity claims to charge. When I called back to change hotel and rental car, I was told they cannot change since it is pre-paid, even though they say they can make changes for $25 for hotel and $10 for car rental. Since they have my money in advance, they have no incentive to make the requested changes, so instead of spending $25 to save $75, and spending $10 to save $40, I have to check out early and return the car early with no compensation.
I've learned my lesson. Travelocity is NOT about customer service, and that's the last $ they will get from me.
car rental gone badly wrong
I'm a professor involved with student organizations. I took a student group to Seattle in April 2006, booking travel and especially a rental minivan through Travelocity. I arrived with four female students at 9:30 pm and we needed to just pick up the minivan at SeaTac airport and drive to the hotel in downtown Seattle. The car rental company, Advantage, did NOT have a minivan as we had reserved. I tried to call Travelocity (like in their numerous tv commercials) but 1-800 information DID NOT HAVE A PHONE NUMBER FOR TRAVELOCITY CUSTOMER SERVICE.
I had booked through Travelocity in order to get a good rate, especially to save my college's money. I had to spend almost $400 more to book a minivan, not to mention the inconvenience of going counter to counter in the late night hours in SEA airport. I was told by Travelocity that when I returned they would work out the problem.
I lost count of how many times I contacted Travelocity about getting reimbursement. Once they told me (get this) that they could not reimburse ME until the offending car rental company reimbursed THEM. That is simply unacceptable. Then I was told that they had the money, but they didn't have my address to send the check. I contacted them with my home address, and of course never saw any money. Calls about every two weeks yielded total confusion on the part of customer service about my case and its disposition. I gave up after about a year.
Oh, I should mention that I am/was A TRAVELOCITY PREFERRED CUSTOMER. God help those who just booked cold.
One last thing. I understand companies outsourcing calls to India for business efficiency. I really do. But the customer service reps I spoke with simply had no idea what I was telling them and what my needs were. That alone was excruciatingly frustrating.
I have used Travelocity many times for my own travel as well as college bookings. Most often, things have gone fine. I make about 3-4 overseas bookings a year and 3 domestic trips. I understand that sooner or later a problem will happen. That's where Travelocity completely failed me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lack of response and empathy!
I recently read some wonderful articles regarding CEO Michelle Peluso and her ideas of what customer service is all about. A wonderful mentality, which promotes growth. I liked what I read. Unfortunately, it’s not what the Travelocity customers are getting. I have to wonder if Michelle Peluso is sitting behind a shaded wall and anymore has no concept of how her customer service representatives are handling situations. Does this apply to the Vice President of Customer Service also? Where are they?
Several days ago I went online to book seven tickets for a group of at-risk youth for my company. State kids who because of their achievements in academics and one who won the Achieving Against All Odds award, was being taken on this trip to Florida. None of these kids have ever been in a plane before. First time travelers and well earned. When trying to book online as I always do, I found that I could not finish the booking since it was continually kicking me back to their home page. I called their phone service to find out why and recall hearing the recording about a $25.00 dollar fee for using the service. When Erick came on the line, I asked why the site was kicking me back and he stated those flights were in the middle of price changes but he could help me over the phone. I stated adamantly several times that I did not want to pay a fee and if he were going to charge me, I would wait the half hour and do the bookings myself. He assured me everything would be fine. Fine? After the bookings I was charged $142.00 dollars worth of additional Travelocity fees. I objected and he stated I should write an email or call customer service because he had already charged my account. The following day I called. I was told I needed to send an email. I sent the email with no response for two days. I followed with another email and received what to me, was the silliest, poorest excuse of an email response, which did not touch base to the issue at all. I called customer service again the following day and asked for a supervisor. The customer service representative, Robbie, wanted to hear the details of my complaint. I stressed that I only wanted to repeat it to a person who could make decisions and yet he insisted. After many ‘I understand’, he stated that he would have a supervisor call me back in twenty minutes. I have never received a call.
Now, one of my requests was to know if the conversation of the original booking had been recorded as it mentions could happen. For it’s very simple, had they bothered to listen to it, they would have no way of getting around the fact that I was misled and basically robbed of finances. Even the amount of the tickets was raised during booking! Really though, and the saddest most pathetic aspect is that it’s not my money they took. Travelocity took funds garnered and scraped together for a once in a lifetime trip for at-risk youth. Trust me, this is no sob story, it’s fact and I find it pitiful at how sadly ignorant and contrary to those articles I read, the administration of Travelocity is. How can Michelle Peluso smile and accept such grotesque falsehoods about the value of Travelocity clients when she either knows nothing as she sits in her ivory tower doing her nails or she approves of these misconceptions herself.
In conclusion, I searched a great deal for a contact person of value and authority. Even calling the Travelocity corporate office to if anything, ask if they knew or yet, incorporated themselves the policies and procedures in which the customer service representatives give Travelocity clients the runaround. I did not reach a human at all and I have no intention of wasting one more moment of frustration on them. Since Travelocity’s conception I have booked flights with them as a favorite. Never once using a person but booking the flights myself and evidentially I booked a decent amount because I’m supposed to be a VIP Client. And now, because of this sad lack of response and empathy, no matter how small or trivial the situation, I will not use Travelocity again. It must be nice for a company to be so secure in their productivity that they can lose future purchases for the amount of $142.00 dollars. I don’t suppose they have the benefit of feeling that deep pride that an ethical company knows about at the end of the day.
After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.
Travelocity is staffed by incompetents, charlatans and liars
The writer of Lack of Response and Empathy here... Five years later Travelocity and I haven't used your site once since June 2007. And your services, um, lack of, definitely wasn't missed at all during the last five years. Although your pockets may not have recognized the small amount missing from my lack of using your travel site, my husband and I have traveled and arranged for others to travel countless times during these years. Not only have we not used your services, and no need to refer to me as obsessive, but in casual conversation, yes, simple word of mouth, I have managed to convert more than 173 people away from using your services... all by my lonesome self. It became quite fun once I started keeping track. Oh, and still haven't received that call from the supervisor that was promised. :-}~
Travelocity has one of the simplest policies around:
http://www.pricematching.us/index.php/price-matching-businesses/travelocity-price-matching/
I'm suprised by this.
This complaint is to make people who use Travelocity aware of a business practice employed by Travelocity. My wife had made travel arrangements through Travelocity which went fine. However, without her knowledge or consent, a company called Passport to Fun started charging her checking account in the amount of $19.95 for membership. Upon calling Passport to Fun, we learned that they are an affiliate of Travelocity. In calling Travelocity, we got nothing but a run around and no one would provide me with a phone number to Travelocity's Consumer Affairs Department. So, I will be filing a complaint with the BBB in San Antonio, TX about Travelocity and their business practices. A word to all who use Travelocity - read very carefully everything, including any pop ups that may appear, otherwise you may unknowningly sign up for something that you didn't want and won't find out about it until you see your bank statement.
I've just spoken to so many people at Travelocity I can't count (both Amex Travelocity and the Travelocity Booking) - at least 5 people who were incompetent, Even after speaking with individuals in a supervisory capacity I've gotten the runaround. The first person I spoke with transferred me to Delta after I booked my flight on Jet Blue although the problem has nothing to do with either. In any event, I checked on the Travelocity website that I wanted to use my points and then I decided against it and unchecked the points box. I was charged anyway for 10, 000 points (I realized I'm only 28 points away from a $400 reward so I decided to wait). This must have been a computer glitch. I ended up cancelling the flight alltogther with no guarantee of getting the points back. We'll see what happens since I spoke with Customer Care at Travelocity Amex for the second time. Apparently the first person told me nothing could be done. The second person said I would get me points back. MY POINT IS DO NOT USE TRAVELOCITY AMEX OR THE TRAVEL SITE. THEY ARE HIGHLY INCOMPETENT. DIFFERENT PEOPLE PROVIDE DIFFERENT OR IRRELEVANT ANSWERS. THE ONE HAND DOESN'T KNOW WHAT THE OTHER IS DOING. I'VE WAISTED 3 HOURS ON THE PHONE. AFTER I USE MY CURRENT POINTS I WILL CANCEL MY TRAVELOCITY AMEX AND WILL NOT USE THE TRAVEL SITE AGAIN
My Husabnd is an Active Duty Member of the United States Army. His elderly mother was supposed to visit us for Thanksgiving and booked a ticket through travelocity. WHen she got to the Airport, she was not allowed to get on the plane because her last name was entered where her first name should be. Travelocity charged her credit card (wich had her full name on it) and kept the money, would not refund it, or give her another flight. She was left staranded at the airport in tears and had spent $400.00 on a ticket. I called cutomer service, and got someone that sounded like they were in India and spoke to two supervisors who refused to rectify the situation. I was told that Travelocity did not recieve any monies and therefore do not owe her anything. I was told Delta airlines reiceved all of the money and that I should contact them. Delta Airlines in turn told me to call Travelocity. Do NOT use Travelocity. You will regret it.
Do NOT use Travelocity.
They do not honor their famous price match guarantee and 11 weeks later I'm still looking for a refund check that was supposed to be here 6-8 weeks later.
After booking a cruise online and filing a price match guarantee appeal within the approved time, I was notified the next day the reservation was suspended until a different dining time was chosen (a time not offered when I booked the trip) and gratuities paid. After a lengthy call during which the Travelocity rep couldn't find the reservation and didn't know about the e-mail I received, I was finally able to get things fixed, and I paid the gratuities with a second credit card. The next day I look on Travelocity but I don't see the reservation under my profile. Another lengthy, extended call to Travelocity who says there was a glitch and the payment I made when I originally booked did not go through, but the charge to the second card for gratuities did and that has potentially jeopardized my onboard credit promotion eligibility. I attempt trip payment again but the system has timed out on the representative and I am instructed to call the next day. I call the next day and am told everything was successfully charged the first time and the second card was never charged; however, I receive notification later the price match has been denied.
I call the next day and am told by a Travelocity manager, Hakan, that the match was declined because the competitor doesn't offer the same promotions with the trip that Travelocity; I point out the rules specifically state promotions are not to be considered when determining the price match. I'm then told that because the competitor pre-purchased a group of rooms on the ship to sell, that's considered a "group rate" and thus voids the price match. I check my second credit card that night and see that it was in fact charged for the gratuities.
The person who made the price match decision calls, but when I call back (another lengthy call) almost 2 hours before she is supposed to leave no one can find her. Another week goes by (and I send 2 e-mails to different Travelocity addresses - no help) before I can connect with her. Much debate and they really can't defend their decision effectively (their use of the term "group rate" is very liberal), and after some initial offers of a $50 voucher for future Travelocity reservations and the like I'm told I'll get a $150 check in the mail. It's been 11 weeks, no check in the mail.
I'll have to start this all over on the phone tomorrow.
I think a trip to their offices will be in order as well; last I knew it was 3150 Sabre Dr, Southlake, TX 76092; Anyone care to join?
OMG! Thanks so much for this #. (The customer service office in Texas) I too am having a terrable time with Travelocity. Even though I did not book a flight thru them they still charged my credit card $70.00 bucks! and have yet to put it back in my account as promised. I AM FED UP! I've been disconected on 3 occasions, and cannot get a resolution with there coustomer services dept. in India. ALl they keep saing is... I'm so sorry for your inconvience. ROBOTS!
I don't reccomend TRAVELOCITY to ANYONE who is trying to book a resorvation. I just hope you read this complaints befor trying to book a flight!
Travelocity ... What a Concept ... Gone WRONG !
My wife booked two round trip trans US flights WITH Flight Insurance (one for each of us) through a human being Travelocity Customer Service rep in the United States on 18 Nov. 2009.
No Problem! We received "Confirmation Numbers" et all and everything seemed like a done deal. Next morning, 19 Nov 2009, she gets an email stating that " due to a technical difficulties" the Flight Insurance on her ticket didn't go through (mine went through fine).
The email went on to explain that we weren't going to be "charged for the insurance", but it never said that we were actually getting it either. These days, with Swine Flu, Flight Cancelations, Businesses merging, going belly up and getting Obama Bailouts like it was standard operating procedure ... my wife naturally got concerned about possibly losing major bucks on her ticket if things unexpectedly went south over the holidays.
The last line on the email stated: "If you need further assistance, call our Customer Service Center. Telephone within the UNITED STATES: [protected]." ...
There were a block of other numbers for calling from outside the United States, or if you happened to be hearing impaired, required Spanish translation, or had a digital compulsion to pursue Customer Service online or over a FAX machine, but no specific instructions for how to correct non specific "technical difficulties".
THANK YOU, BUT WE WERE UNDER THE IMPRESSION THAT HUMANS (OR AT LEAST GNOMES!) RAN THE SHOW AT TRAVELOCITY.
People, let me tell you up front, " Telephone within the UNITED STATES: [protected] " leads down a rabbit hole to Bangladesh by way of a myriad of phone room contractors - none of whom are legitimate Travelocity personnel and none have the authority nor capability to do anything but repeatedly/ad infinitum "put you on hold for 3-5 minutes until a supervisor comes on the line to transfer YOUR call". Three hours later, we had spoken to no less than 4 different Travelocity 1st line Customer Service Reps in India, their 4 Immediate Supervisors, 3 different Travelocity/India "Supervisor 's Supervisors" (2 of which couldn't correct the insurance problem and referred us to a Customer Service rep and HER supervisor at Berkeley Care - the company who issues Flight Insurance for Travelocity), before we finally hung up in exasperation and called AAA to see if our umbrella insurance would cover our tickets.
3 hours & 10 minutes into our ordeal, we got a call back from a Master Jedi Supervisor named Vanessa in San Antonia, Texas who had the where-with-all, authority and customer service skills it took to contact Berkely Care and reactivate the lousie $19.95 Flight Insurance to my wife's ticket. Even then, it became a separate transaction and we had to pull out the credit card and go over line by line all the same information to make it happen.
Heck, Travelocity knew the insurance was all my wife wanted in the first place when they sent us an email acknowledging their "technical difficulty" didn't make it happen. They should have fixed it right then and there and called it a day instead of sending her an email and dumping us onto the 3rd World Internet to research and find a solution for ourselves. "Never Roam Alone INDEED !
DO NOT WASTE YOUR TIME CALLING INDIA! GO DIRECT ! CALL TEXAS ! TALK TO VANESSA AT TRAVELOCITY CUSTOMER SERVICE HEADQUARTERS !
HER NUMBER IS: [protected]
Tell them I sent you ! You'll be glad you did !
GOOD LUCK with your travel plans, PILGRIM ! You're gonna need it!
I also had a bad experience with Travelocity. I booked a flight. The deal went through. I reserved seats on American Airlines. @hours later someone called me and told me that the flights had sold out. They offered me another flight at a price of $100 additional dollars. I was also given the run around in customer service. a manager by the name of Ranea was less than polite offered a $50 voucher which I have not seen yet. So much for customer service.
british air confirmed travelocity fraud!
Booking with Travelocity on two occasions was an absolute nightmare. Our Puerto Vallarta get-away and my Thanksgiving trip to London were both ruined by Travelocity, yet they still managed to charge us TWICE for the same ticket, which was never issued to me.
Short summary:
Travelocity CONFIRMED my trip by email then a month later (on the day of my travel!) when I attempt to do online check-in I find out that I have no reservation with British Airways. I call BA immediately and the agent confirms that there is no record of a booking under my name; it never existed at all. Impossible, I say, I have confirmation from Travelocity. She laughs and says Travelocity routinely waits until the very last minute to purchase the ticket from the airline. What does this mean to the customer? Frequent "fair-jumping" and "cancellations" of reservations that were never even made! This is their dirty little secret and, like with most business tactics, the customer gets screwed.
After literally waiting on hold for half the day during multiple phone calls and disconnects with Travelocity Customer Care in INDIA, finally "Gearald" the manager basically tells me, "We're sorry, but we tried to inform you of the cancellation by email." I say not true, I have no spam blocker on this private email account. He says sorry, but it looks like a "hiccup" in our system; we apologize (I'm in business and I know the classic "system glitch" BS excuse when I hear it). He just keeps piling it on, until I reveal the fact that BA already confirmed that no booking/reservation existed at any point with their airline, so what gives? Awkward pause, then "Sir, I'm going to confer with my supervisor, may I just place you on hold for two to three minutes please?" Go ahead, "Gerald," tell me another one.
After the day-long fiasco with customer service, as if that was not enough, I get my Master Card bill next month and see that Travelocity ended up charging me for my "canceled" non-existent ticket not once, but TWICE! Beyond absurd.
So I opened a dispute with Citibank MC and in December '06 I overnighted via FedEx a formal letter of complaint to "Customer Care Relations." They do not care. Lots of empty promises from pseudo-supervisors like "Gerald" and "Sean" in India. It is now almost six months (May 21) and we're still getting the run-around. This is not just unbelievably bad service or outright deception, it is both.
Their parent group, Sabre Holdings, is negotiating its sale. In the meantime their customer service has deteriorated and the company uses fraudulent booking procedures [ask Airline ticket agents; they hate them]. Travelers should avoid Travelocity like the plague. If you've been burned, file a complaint with your state attorney general's office. Better Business Bureau has less credibility but still worth reporting to BBB because they at least publish unresolved disputes. Spreading the word on the web is our only chance at changing things.
flight protection is a scam!
In Mar. 07, I booked a flight through Travelocity for my elderly mother. Because she frequently has medical issues, I purchased the optional Flight Protection insurance. Lo and behold, she had a medical issue that rendered her unable to travel at the scheduled time, and I tried to cancel the flight with Travelocity. After waiting on hold for 15 mins., I got an operator (call center in guess-where). As she was informing me of the penalties for cancellation, I told her I had the flight insurance. But wait -- she told me she had no record of it! I said "you charged me for it!". More time on hold -- she came back and said even though TRAVELOCITY CHARGED ME FOR IT, it "didn't go through". So therefore, I wasn't covered, and all they could do was refund me the cost of the flight insurance!
I asked to speak to her supervisor, was on hold another 20 mins., then disconnected. I called back, hold for 15 mins., got an operator in you-know-where, and find out the first operator never even canceled the flight. I spent literally another 20 mins. with him while he put me on hold several times and finally SAID he canceled the flight. He gave me the e-mail address for Travelocity to pursue my complaint about the flight insurance.
DON'T FALL FOR THIS SCAM! They charge you for the insurance, but if you try to submit a claim, they say you don't have it. In addition, they make it so difficult to get through, I'm sure most people just give up. DEAL DIRECTLY WITH THE AIRLINES.
I got a canned response from Travelocity but have not much hope that I'll be able to get a refund. But I fully intend to keep trying, and to report them to the BBB and the NJ Attorney General.
think twice before using travelocity!
I am writing to express my extreme disappointment with Travelocity.com. In July 2006, I was in a car accident; problems for me did not become chronic until November 2006.
The human body has seven neck bones, every single one of mine is fractured, bulging, and/or dried out.
In September 2006, we made a reservation to go to the Excellence Club in Punta Cana, Dominican Republic for February 2007. I was originally scheduled for surgery on February 22, 2007, so we pushed back our trip until either the first of second week of April 2007, plenty of time to have surgery, recuperate enough for a well-deserved long relaxing comfortable vacation.
In early February, I had my myelogram and scheduled a follow up with my neurosurgeon to discuss the type of surgery that needed to be done. At that time, about a week prior to surgery, we were told I was a horrible surgical candidate with multi-level disc degeneration with severe spondylosis, a 44 year old otherwise healthy women, with a neck of a 78 year-old arthritic man that would continue to crumble. In other words, I have deteriorated to the point that surgery would not help me.
Which leads me to our unnecessary, uncalled for, inexcusable, problems with Travelocity:
Upon learning the news of my pending operation, my husband spent hundreds of minutes on hold trying to change the reservation for April. When he finally spoke with a reservation agent, they were, I’m sorry to say imbeciles, I’m not sure what they were doing on the other end, but we were placed on hold for many more minutes (20 and 30 minute blocks of time) again (may I put you on hold for 2 minutes?) and when the reservation was finally changed, the return flight was incorrect. Two hours accomplished nothing, zilch, nada. We received the reservation electronically and my husband just about fell over with heart failure regarding the return flight.
The next evening, my husband and I both spent three hours explaining the reservation was incorrect and needed to be changed. We were disconnected a couple of times and then again, huge amounts of minutes again placed on hold. Nobody could or would help us. Travelocity explained we would need to pay the airline change fee for your mistake. Without any notice, we were switched over to US Air’s telephone line and we again, (now almost three hours trying to change the hotel and air reservation) have to explain the air situation. (Would you want your broken wife to have to sit in the Philadelphia airport for four hours?) Needless to say, at this time the hotel reservation had not been corrected at this time either.
Thereafter, my husband spent days calling Travelocity and the hotel to ensure the reservation was corrected. US Air was kind enough to send us an updated itinerary with the corrected flights, NOTHING from Travelocity was sent correcting the hotel or air.
Again, I will remind you I’m still broken and not fixed and still have chronic pain and trying to deal with stupid unnecessary issues like this is absurd.
After the disappointing news from the neurosurgeon, we decided, better sooner then later,and that if I was going to continue to deteriorate, we again, would have to brave the battlefield of calling Travelocity to attempt change our reservations. You think we would have been better prepared from the first time we called. Same scenario, but worse this time. The website would not update the information and kept showing the April time frame. Many huge blocks of minutes (about five hours worth) trying to change this reservation to March 17. Again, US Air was kind enough for sending an updated itinerary, nothing from Travelocity on the hotel. Husband again, emails, calls Travelocity requesting confirmation on the hotel, nothing comes. He calls the hotel direct, they make the change. He calls Travelocity states he has acted as travel agent for us and to please send confirmation to us and the hotel of the date change. Can you guess? Nothing comes but we are assured the change has been made.
We arrive at the airport on March 17 for our flight. Wouldn’t you know, our flight is cancelled due to a mechanical problem. US Air is kind enough to change our reservation Sunday to Sunday March 18 – 25. Husband calls the hotel and Travelocity changing the reservation to March 18 – 25. We are assured everything is ok from Travelocity and they will fax the voucher to the hotel.
As the nightmare continues,
After traveling to the Dominican Republic (we awoke at 3:30 to catch a 7ish flight) we arrive at the hotel around 2 p.m. The hotel asks us to present our voucher. We have nothing in hand. Travelocity has not sent anything to the hotel. We spent two hours trying to check in to our room and cannot. They have confirmation for the April reservation only and would not honor the March reservation. They agreed to let us check in with a credit card prepayment but if the reservation is not straightened out by Travelocity we would need to pay them directly for our seven night stay, no and, if, ors about it. We agree on these terms and conditions as my neck is about ready to fall off of my head.
Husband called Travelocity long distance twice the day of arrival, each time being placed on hold for many more minutes (about thirty each time), these are long distance international calls off a cell phone at $.95 cents per minute as the 800 number does not work from the Dominican Republic. He does the same on Monday, Tuesday, and Wednesday. If my math is correct that is approximately $60 per day for four days, totaling $240, calling for a simple request with a voucher with the correct dates. Still nothing comes over the fax machine at the hotel. Apparently, there is a relay problem between Bangladesh India, Texas, and the Dominican Republic. We are checking with them twice a day to see if the fax made it through and it still has not. I started to email on Tuesday, first day request, second day request, third day request, and fourth day request. Where is the Travelocity gnome I ask? Who is going to save us from putting out thousands of more dollars on our credit card for a trip that was bought and paid for last September? Finally, the fax comes through on Friday afternoon. It took $240 and 15 emails for one simple request.
I ask, where is the back-end customer service? Their website was pleased to take our $5k plus in September and leave us hanging and on our own for the duration. How can Travelocity outsource this very important business segment to people that simply just don’t know how to do their jobs, don’t know how to use your computer system, how to own up to their mistakes, don’t care and generally worthless. Their phone bills are astronomical I’m sure.
I work for a large company and have had the pleasure of working with one of the other big two. I swore upon my return, if they were to outsource and provide the customer service like Travelocity has, I will cancel my account immediately and become the company travel agent. And to think Travelocity was in the running a few years ago for my company’s business. I assure you Travelocity will never again be considered when it is time to reevaluate.
As stated previously, I am a very broken human being and this experience has taken the breath and patience out of me. The lousy $50 credit they offered us for our nightmare experience with their company does not make up for the 24 plus hours and money spent on phone calls to rectify simple requests for a much needed vacation and that did not allow either of us to relax because of the incredible hassle of dealing with them.
A $50 credit towards our next Travelocity trip obviously doesn’t cut it, heck it won’t even pay the long distance bill.
I’ve seriously considered taking a full page ad in the Wall Street Journal about my experience with Travelocity.
I REGRET using Travelocity - it has been an expensive lesson.
My Travelocity trip was a nightmare. Prospector lodging in SLC was terrible,
Walked into the building and the hallway was smelly, carpet stained, and when we tried to unlock it, the first key didn't work, the other two ok
Tiny fridge froze our leftover steaks
Heater was incredibly loud and smelly
The sink in the bathroom the drain was broken
The toilet would not stop running. After every flush we had to take off the tank top and manually nudge the plunger down
No towels for the jacuzzi once we found it
We were so disappointed, but we laughed about it.
We had one small shampoo for three people for four days.
When we came home from skiing on Sunday there was a sign on the door. Sorry but the water heater is broken. Receiving parts on Monday sorry for the inconvenience. We all snapped.
Called travelocity and got asr on the line. Jessie was going to find us a place to move to. The "place" was clean, but had one tiny bed and no couch even for the three of us...
Bleh I hate wns as well and I also am an employee however, these people would have [censor]ed just as much if these were us agents and if you are really an tvly employee then you know this just as well as I do. Bet you money there is more to this story, they probably were violating fare rules or wanted us to "advocate" for them with the hotel/airlines to break the contract on a package people are all the same you can ###ing die on that plane for all I care, take that to the bank.
Travelocity: Indian Outsourcing Done WRONG
I am a Travelocity employee and customer. Just dealing with loosing my job is difficult enough to handle; NOW waiting almost an hour for someone to answer the phone or for the agents to understand me correctly is EVEN WORSE! THIS MOVE MADE BY TRAVELOCITY AND ALL OTHER COMPANIES THAT HAS OUTSOURCED THEIR BUSINESS TO INDIA...I HOPE THEY ALL FLOP!
Quick to take your money, will not refund it
I wanted to travel from where I am working, Naples, Italy to where my family is, Alabama. I wanted to go for my daughter's first Christmas.
I booked using Travelocity. I paid extra for paper tickets and more on top of that for overseas mailing address - even though it is a military post office and therefore, not considered overseas by the USPS.
My paper tickets did not arrive before my travel date. This is the first time I have arranged flight for myself, so I did not understand the significance of this. I had my itinerary and my reservation code. I figured they could print me new boarding passes and I would be off. I went to the airport early to take care of it.
I was told that I could not fly without purchasing new tickets. I couldn't believe it. I made them tell me three times. I finally believed the floor manager. I broke down, in public. A grown man crying because I thought I could not go home for my daughter's first Christmas. I explained that I could not afford to buy a new ticket, considering the price of the first one and what the last minute ticket would surely cost. The clerk explained that I would be buying the same ticket, same price. I could not really afford it, but I decided to risk it. Of course they wouldn't take my Discover Card. Italy remember? So I had to use my company travel card. So now I'm risking reprimand from my company, but they told me I could file for a refund.
Ok. I make the trip home. I find a quiet time and call Travelocity. I only had to wait in the queue for about 15 minutes and I spoke with a polite and helpful young man who informed me that I could request my refund through customer service and that I could scan and send them my receipt and an explanation of what happened, with my Trip ID number and that they would get me a refund.
So I sent them the scanned receipt and explained my problem. Ten minutes later a response. I couldn't believe it. On Christmas Eve too. Happy Holidays indeed! Nope. Just an automated message confirming receipt of my message.
Three days pass before I can check my mail. A courteously worded email with name and address and phone number requesting that I fax several things. I respond with a request for clarification and explain that I do not have access to a fax machine (costs 6-20 Euro to send a stateside fax from here.) Automated confirmation. Remarkably familiar courteously worded email with name and address and phone number requesting that I fax in several things (some are different from the first.)
So I made it really easy, I made a numbered list of my questions and sent it back. So far I have gotten about 4 different responses, mostly canned. The most recent telling me that they did not receive my scanned receipt and telling me that the Italian airline with which I traveled would take a year to process a refund.
I wept again. This time privately. Then I decided to respond, politely, and ask once again that they refund the FIRST ticket not the second one. Attached the scanned receipt again.
Then I went on the web to see if anyone else had had problems like this, and if so, how they got them resolved. Not an excessive number of hits if you consider the amount of business they must do.
But here's the common theme. Travelocity's customer service is very slow, extremely bureaucratic and they simply do not like to return your money. I did find another email address for their 100% guarantee department, and have sent an impassioned plea for help. I do not hold much hope.
Tomorrow I try to contact my credit card company to see if I can dispute the charge that way. Tomorrow night I will probably be posting on blogs across the blogosphere. Hmm, maybe if I pasted together all the email traffic and posted that on a Google page. (Yahoo Travel is where I started...turns out it's a front for Travelocity).
On Tuesday Jan. 20th I booked a flight to go from Phoenix to Erie PA. for a funeral - the flight was bought and paid for - two days later the north east area was having the worse storm in history and the family had to change the funeral arrangements. At this time, I immediately called Travelocity and tried to explain the situation to them - I had an operator that was extremely in-sensitive and basically said that was just the way it was-she said she could change my flight for $550.00 above what I had already paid of $387.34. At this point, I was so upset thinking I would have to pay over $900.00 to get to this funeral of my dear friend since childhood that I didn't know what to do. I then in turn called Northwest Airlines where my flight was booked - I was able to speak to a kind agent and she really tried to help me and found that she could change it for $257.00 on top of the original price. At his point, I had to make the hard decision not to go the funeral being that I'm retired and live on a strict budget. Now here I am with a ticket that was paid for and not even used. It was extremely upsetting being I have booked flights thru Travelocity many times before and have been extremely satisfied. If someone could help me. it would be truly appreciated. My Travelocity ID is [protected] Thank you, Regina Eisweirth
I booked flight from Kuwait to the United States through Travelocity. Several days later Delta sends me an email saying my Kuwait departure flight has been cancelled. I was currently in Iraq in a location with minimal support, so no direct ability to call customer service and intermittent email ability. I had my wife call Delta to confirm this, and was referred back to Travelocity. Several calls and emails later there was still no resolution so I asked for a partial or full refund. Travelocity would not refund anything of the $1800 fair. I explained that this was a business trip that I had to fly on the dates I bought the ticket for, but this did not matter to Travelocity. I was forced to book tickets with an airline that could get me from Kuwait back to the United States on schedule. Still Travelocity keeps my $1800 without so much as offering any concession or any type of refund. It should be fraudulent for them to charge a fair, then through no fault of your own the airline cancels the flight a little under two months before show time. My first time ever using Travelocity and my last time. I assume they knew I was in Iraq and nothing I could really do about them keeping $1800.
The inground pool located 50' from my door was under demolition preparing for rebuild. Besides the noise of commercial air compressors and jackhammers starting at 7:00 in the morning the contractor made it unsafe for travel between our door and the street. Compressors feeding 100 psi of air into two 1" frayed and damaged airlines running 7 jackhammers were strechted from the parking garage, past my door, down the steps, to the main entrance and across. Before I left, damaged lines resulted in one breakage. Additionally none of the iron couplers had any safety clips that they were designed with. Now try to leave with your wife and three kids.
Travelocity are liars, cheats and thieves
I booked a cruise with Travelocity, I confirmed the price three times and then three weeks later I confirmed it again. Five months later I was told the price was twice what I was quoted.
The customer service is someone in India and will not help you.
Travelocity Executive Resolutions Coordinator Douglas Keonning thinks I made this up. All he can say is "I can’t confirm what you are telling me". A Travelocity employee told me that they decided to reduce the two for one price, and cut it in half after the promotion.
Stay Away from Travelocity.
I am a part time driver for yellow Checker and a student. Today i was flagged down by 02 ladies at Marriott River walk. At the time my passengers got into the Cab, the driver for Quality Cab #4 pulled ahead of me, got to my window, yelling at me and calling me an as... and all kind of bad words. he said i stole his fare. I told him this is an open load. He was so aggressive that he really scared the two ladies. He said he will kill me and that he had a gun. He shouted at me that i am x foreigner, that i needed to go back to my country and that our prophet is a " very bad word" also insulted my parent and my religion. I told him what did my religion had to do with me? I am from Africa and i know my origins not a ### like you and if you wanted me to leave you have to leave too according to the way you look and where your ancestors came from. I came back to meet him later because he said meet me somewhere to fight. I had him fellow me until i got to a police station. I told him ok let's fight now.then he took off like a Coward. I made a Police report against him. So this is just to warn innocent people against this Evil monster who drives a Cab. Sorry for the length of this text.
Thank you for receiving me. I would appreciate a full refund for Confirmation number [protected].
Agent NEVER TOLD me I was booking 3rd. party...TRAVELOCITY... I thought I booked with the hotel chain! . .TRAVELOCITY did NOT inform me La Quinta was a Pet Shop HOTEL My beloved is highly alergic to DOGS!
A resolve was not reached with Customer Service when I ask to Change on the phone, and my Beloved is suffering...
LASTLY, I DID NOT GET A EMAIL RECEIPT .
Again, Thank you for all you to ensure outstanding Customer Claims and Refunding my 441.08.
Sandra Lynch
They are either idiots or crooks. My daughter in Italy wanted to extend her stay by 6 weeks. The original $1100 round trip ticket was purchased through Travelocity. They were going to cancel the return ticket, then charge me the one way ticket price of $2403 minus the return ticket value $690 for a whopping total of $1993 additional! I would rather just eat the return ticket and book a new round trip. So I called Lufthansa and they changed the ticket for just $250. Go figure. I will never do business with Travelocity again!
After over 1 ½ hours on the phone most of it on hold with Travelocity VIP customer service which is in India I had no assistance.
I was notified by phone after printing out my boarding pass with American Airlines that my flight was canceled. I called Travelocity and on another phone my husband called American Airlines. When I finally got a Travelocity person they informed me that my flight was not canceled. But in viewing my stuff on the Travelocity it showed the flight canceled. After finally getting them to look at the Travelocity instead of where they were looking they were able to see the flight canceled. They assisted in no way in trying to get us another flight. We did this on our own with the American Airline Represented.
Since our new flight was not getting us to our location on the same day we had to try and redo the vehicle booking through Travelocity/Alamo. Well the VIP representative for Travelocity did this for us by we lost the day rate we received months prior. The VIP representative could not explain this and when we asked for a supervisor, she informed us they did not have one now but if I left the number one would call us in 24 hours. Since we will be gone to our destination this was no help. I called Alamo direct and they will honor the rate.
IN OTHER WORDS YOU GET NO CUSTOMER SERVICE FROM TRAVELOCITY. YOU CAN DEAL ON LINE OR THE PHONE AND GET RESULTS WITH THE DIRECT AIRLINES OR AUTO RENTAL COMPANIES.
I booked an exact flight (same airline, times, days, etc...) that two to three days later sold for $418 per ticket x 2 as opposed to the 471.80 I paid. When I called Travelocity to request a refund of the difference, they said there was noting they could do. They suggested that I call Delta (the airline) directly even though both their phone recordings (I was on hold for over 15 minutes the first time I called them and on the line for another 15 minutes or so) and their written promises of advocacy. I contacted Delta who indicated that had I booked directly with them the would have honored the lower price. Also Orbitz guarantees that if at any time another customer purchases an identical flight they will monitor such purchases and automatically send a check for the refunded difference. Delta suggested I contact Travelocity again, which I did. Again I held 15 minutes for one representative (who lied about the current price being displayed), 15 minutes for another, who then had me on hold for nearly another 30 minutes. Ultimately, nothing was done to correct the price differential, nor was anything else done as a gesture of positive customer service.
Beware of Travelocity and avoid booking with them whenever possible.
Yesterday I made for my family reservations for a roundtrip flight to Madrid out of JFK, and after few hours they cancelled my trip, so I called and they changed the return day to a day earlier. After a few hours I called to ask about the trip, and they told me that they have to change to higher price. I agreed to $125.00 dollar price increase, and they confirmed my ticket. After few hours they called me again to inform me that the price will be much higher if I want to fly. They mislead people, and try to sell out tickets according who is going to pay more.
Do not use this company!
Overview of Travelocity complaint handling
-
Travelocity Contacts
-
Travelocity phone numbers+1 (855) 863-9601+1 (855) 863-9601Click up if you have successfully reached Travelocity by calling +1 (855) 863-9601 phone number 0 0 users reported that they have successfully reached Travelocity by calling +1 (855) 863-9601 phone number Click down if you have unsuccessfully reached Travelocity by calling +1 (855) 863-9601 phone number 0 0 users reported that they have UNsuccessfully reached Travelocity by calling +1 (855) 863-9601 phone numberUnited States+1 (855) 231-0928+1 (855) 231-0928Click up if you have successfully reached Travelocity by calling +1 (855) 231-0928 phone number 0 0 users reported that they have successfully reached Travelocity by calling +1 (855) 231-0928 phone number Click down if you have unsuccessfully reached Travelocity by calling +1 (855) 231-0928 phone number 0 0 users reported that they have UNsuccessfully reached Travelocity by calling +1 (855) 231-0928 phone numberCanada+1 (417) 520-5312+1 (417) 520-5312Click up if you have successfully reached Travelocity by calling +1 (417) 520-5312 phone number 1 1 users reported that they have successfully reached Travelocity by calling +1 (417) 520-5312 phone number Click down if you have unsuccessfully reached Travelocity by calling +1 (417) 520-5312 phone number 4 4 users reported that they have UNsuccessfully reached Travelocity by calling +1 (417) 520-5312 phone numberInternational
-
Travelocity emailsmemberservices@travelocity.com100%Confidence score: 100%Support
-
Travelocity address5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240, United States
-
Travelocity social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Travelocity contacts
Most discussed complaints
Holiday Inn Express Milwaukee - West Medical Center -Recent comments about Travelocity company
Holiday Inn Express Milwaukee - West Medical Center -
ALL DREAMS VACATIONS
1 review
Westjet Vacations
2 reviews
Airbnb
228 reviews
Thousand Trails
151 reviews
Resources Fiji
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We booked a vacation pkg through your comp for 4 people when we reach our destination to check into our room the Motel was not even open for Buss. Much to our devastation I was traveling with my 70 year old father who is not well and needing desperately to lie down in which case I began to try to try to find another place to stay only to discover the only two rooms avail were 90.00 per night I am expecting compensation for the additional charge. You can never compensate me for all I went though trying to get my ill father some place to rest.
So I tried to book a flight on travelocity. It said It had trouble processing my credit card. I checked online my funds were sufficient. I also called up my bank and my funds were sufficient. My bank ensured me it was nothing on their end. But they noticed travelocity charged my account 4 times for a $7 dollar fee, which should only be charged once.
So I decide to call Travelocity. They said it would be another $25 dollar charge to book the trip over the phone. I will never use travelocity again. They are just terrible. Travelocity ***.
Travelocity Booking ***. Travelocity is terrible.
We have used Travelocity on many occasions to book our trips. Never again! We made a reservation several months ago for a Holiday Inn in our daughter's town for her college Homecoming weekend. Well, we visited the town for her college's Parent's Day weekend and--THE HOTEL WASN'T FINISHED BEING BUILT YET (!), and won't be for another few months--well after the Homecoming weekend... A lot of good our "confirmation number" will do us.
So basically we're screwed--everything within a 40 mile radius is booked, booked, booked. And try and call Travelocity's so-called customer service line--First you get some guy, who calls him self "Justin" but sounds like he is from Calcutta. Well, "Justin" made a few phone calls and he was going to get back to us within 24-48 hours. 5 days later we still await the phone call...
Funny thing is--if we canceled our reservations on short notice, they clearly state our credit card could be billed. We are stuck without a room on short notice, and we get nada, zip, zilch.
Thanks for nothing, Travelocity.
I bought a round trip REFUNDABLE ticket from Travelocity.com in September 2008 for a 1 month vacation to the UK. The refund info says you can request a refund for your ticket up to 24 hours before your flight. When it was almost time for me to return back to the states, I decided to stay a couple more weeks, so I requested the refund. They told me it would be 7-14 business days and the money would be put back on my credit card for the return portion of the flight. That was fine with me. After 3 weeks and no money, I called again. They said the refund hadn't been processed because to technical difficulties, and that it would be another 7-14 business day wait.
In short, I am still waiting for my refund - and its almost February. After numerous calls, hours spent on hold, at least 10 different customer service reps, I still have not received one penny. They have promised me the money on several occasions and several different time frames, but still nothing. I have run out of money and cannot legally work here, since I am on a travel visa (which is on the brink of expiring, then I risk being deported, FUN!). I am living with people I have met on my journey who feel sorry for me and have let me stay with them until this is resolved. I lost my job because I was unable to return to the states on time to go back to work. My family has had to move my things out of the house I was renting and rent it to someone else.
Needless to say, travelocity ruined my holiday. I have filed a complaint with the BBB and have hopes that I get my money back soon. I recommend NOT doing business with them - as their customer service is awful, the flights are not good, and obviously they do not live up to their promises.
Travelocity failed to notify us of a schedule change on one leg of our trip from Kansas City to New Zealand. we got to the KC airport to find that the only flight that day to Los Angeles with that carrier had already left. we had to purchase tickets with another airline for $1, 954 so that we could make the next leg of the trip that left LAX that night.
travelocity was no help at all when we were in crisis-- trying to figure out how to get to LAX that day; the carrier we were supposed to take ended up helping us get in touch with the only other carrier who had 5 seats open that day.
it has been a nightmare to try to get customer service from travelocity. they refuse to reimburse us for the money we had to spend to get to LAX; instead, they keep going back to the original carrier to try to get us refunds for the flight that we missed.
in many hours spent on 4 phone calls and many emails in the last 4 months, i was never able to talk to the same person twice. it was like starting over every time.
the situation was just resolved-- the original carrier has offered to refund the ticket prices of the flight we missed. i'm thankful that someone stepped up, but in my opinion the responsible party ducked all responsibility and has no incentive to change their notification procedures.
as i've told them more than once, it boggles my mind that a travel company bases critical notifications (schedule changes, etc.) on email-- a communications medium that is less than 100% reliable. they don't even try to get confirmation that the customer has received the email! then, when something like this happens (as it is bound to from time to time), they won't take responsibility for their failure to notify.
https://www.facebook.com/TravelocityLies
Please like and share!
so sick of the wait times and transfers to other agents. Agents cant speak english but all seem to have AMERICAN NAMES. Unable to pronounce my name "Joseph". Unable to answer questions, keep you on hold for over an hour, tell me to contact the airline who them tell me to call travelocity back. Absolutely the worst company...worst service anywhere. USE another service if at all possible unless you have a lot of spare time and money to waste.
We bought tickets to Jamaica last July 08 - in August Travelocity called us and said the flight has been changed completely and they weren't even flying into Montego Bay - they were going to Kingston instead - plus we were to connect in Miami and we cannot go to the States...so they said no problem and our tickets would be cancelled and they would credit our credit card account. They said this would be within days - then they called us again and said that since these were paper tickets, they could not refund the money this quickly - they would have to have the actual tickets back...I contacted Master Card and asked for their advice - they said to keep the actual tickets and just send them copies of the tickets. Still no refund after a couple of months...we are emailing them, calling them and each time, they send an email stating that this has been referred to the proper dept for refund - but no refund yet. Then they tell us that the actual refund is coming from Air Jamaica so we will need those tickets. Master Card called refund dept at Air Jamaica and they have no record of these tickets - so we were advised by Master Card to send tickets by registered mail which we did. Now we are into Dec.08 - tickets are sent to Air Jamaica - Feb 08 - no refund. So now Master Card is going after the money due to fraud - we get the paper confirmation from Air Jamaica that they are now in receipt of tickets so we wait and wait and no refund. Call Air Jamaica and they say they didn't get the tickets - well, who signed for these...we have a copy stating that they received them...it is now May 08 - and finally the credit card company did their role and gave us the credit back so I don't know what else happened but please DO NOT USE TRAVELOCITY...THEY ARE A COMPLETE RIP OFF...HAVE NO CUSTOMER SERVICE...AND THEY LIE THROUGH THEIR TEETH...
The Canadians
I am with all of you too! My story is way too long for me to post up here but bottom line is that they ripped me off big time. Their PRICE GUARANTEE policy is just posted on their website to pursuade customers to make purchases and they make any excuse in any way they can to avoid granting the difference. PLEASE FORWARD THIS ACKNOWLEDGEMENT TO ANYONE AND EVERYONE YOU KNOW TO NEVER BOOK ANYTHING ON TRAVELOCITY!