Travelgenio — refuses to refund cancelled tickets
Booked tickets. They were involuntary downgraded and airline offered a fully refund. Which I agreed upon.
Travelgenio however thinks they can keep that money. They confirmed they got it back but somehow forget / refuse to sent it to me.
Several thousands of euro's. Already made a claim to the ECC. If nothing happens soon I'll have to make a legal claim and debt collect the money.
PS> I fly over 100 flights a year. Of course I had cancelled, involuntary stuff before but it was Always handled correct. This is the first time an agency wants to keep the money. I be using another trustworthy agency next time.
Stay away from them at all costs!
TravelGenio Customer Care's Response, Jun 05, 2018
Hi Chris, of course we can help you with your booking. Please send us a mail to customer.[protected]@travelgenio.com with all your doubts and we will answer you asap. Regards
Updated by Chris We., Jun 05, 2018
Funny, it takes travelgenio 2 minutes to reply to a complaint but it takes already 3 weeks and dozens of emails to get a refund and they still don't refund and refuse. Maybe spend time on actually running your business then you don't get complaints.
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