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Travel Smart VIP, RCI, Sunwing / travelsmart vip, sunwing, and rci

1 Miami, FL, United States Review updated:
Contact information:

We were recently in Jamaica with Sunwing on an all inclusive travel package from November 12th to 18th, 2017. At the check in to the resort were invited to come to a presentation of the Travel Smart VIP program offered by Sunwing and Blue Diamond resorts at the Royalton Negril resort and Spa in Jamaica. The presentation would give us a future travel coupon for 4 days free offered from a list of the Royalton locations for simply attending. We decided to attend and during the sales pitch it was expressed that all fees quoted were in Canadian dollars and our signing up with Travelsmart VIP would include a partnership agreement with RCI and Owners Link holidays that we could use our investment to jointly book with these other groups while being a member of the Travelsmart VIP program. The program offered air fair discounts and focused on a points program where free upgrades would be standard for #Blue Diamond and Royalton and Sunwing vacations available over a 15 year period. Upon reviewing the information on line we had some concerns after only 3 days. We attempted to call the phone number [protected] to advise Travelsmart VIP that we did not want to be a part of the program, however the number had been disconnected. The day we returned home we cancelled the credit card we used to book the program and phoned American express to not process the payment. We further tried to call the number on the Free 4 day voucher [protected] and see if that number could provide any answers only to find that when called, the phone promptly hangs up after a brief Spanish message. Then when we tried to call the Travelsmart VIP phone number posted number on their website-facebook page twitter page and the "official documents" at [protected] that we received hoping that we could get connected from Canada, that we could not connect while in Jamaica, however that number is also not in Service. We called the hotel and asked to speak to our representative and we were asked to leave our name to have someone contact us back as everyone was busy. When we asked for a number to call to speak to someone from the Travelsmart VIP program no one could provide a number. We can find no way to book the travel on any of the sites for Travelsmat VIP and from all of the reviews on Trip Advisor we are not alone in our issues.
We are trying to cancel the program in the 15 day period and expect a full refund of our initial payment made to Travelsmart VIP though their shell company TSVC Barbados Las Vegas NV. Our client number is 6165801

Nov 23, 2017
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  • No
      4th of Jul, 2018
    0 Votes

    For those who wants to resolve any issues with travel scam, post your message (in addition to here) on social media pages of the company (facebook, twitter and etc..), so that scammers will see it directly and do it until you have problem resolved. Five, ten posts per day, times amount of victims...
    Having such pages with bad responds will force those scammers to resolve or get them out of the market and make an air fresh from robbers.

  • Wa
      7th of Aug, 2018
    0 Votes

    First, TravelSmart is a scam. They operate illegally in Jamaica. They do not own the resorts, nor are registered to do business in Jamaica. If you have a problem with them, the documents will usually point you to some offshore country, i.e. Panama, Mexico or the DR.

    I used to work for TravelSmart just before they did the renovation. I lived next store to the resort, at the time.

    You can simply walk away and there is nothing they can or will do. No need to cancel. Do not send them any more money for any reason.

    I am a former timeshare sales and marketing executive, and I am sharing with consumers what I had learned while working in the industry.

    I have written a report, 13 Shocking Secrets The Timeshare Industry Does Now Want You To Know, that will explain why buying a travel club membership in Jamaica is the "worst" thing you can do for your family.

    Also, I am publishing a book on the timeshare industry with Amazon. This book will explain the tricks they use to talk innocent people like you into buying something they will later regret, and how to easily get out of a timeshare without paying anyone any money.

    If you want a copy of this free report, just email me at my personal email. I will place you on the list to be notified once the book is released. Visit here.

    W.C. Robinson

  • Ac
      25th of Aug, 2018
    -2 Votes

    Hello everyone we are experiencing the same problem we bought our Travelsmart VIP in Jamaica with promises that we do not have to pay to stay at the royalton except for our flight and when we call Travelsmart they tell us no we have to book with Sunwing and all we get is a 15% discount, every time we call we get different amounts for the discount another lady told us we get 30% discount we want back our money we payed half right away and we are paying a monthly amount of 229.00 for 15000 points this is a big scam and we need help to get back our money

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