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Toyota Motor Corporation / roof mounted tv

1 Kuala Lumpur, Malaysia

We booked a car, Toyota Fortuner at Laser Motor (Toyota Bangsar) Kuala Lumpur on 29/9/2018 with RCO no B587594. We allowed the company to proceed with the ordered when the Sales Advisor informed us that the roof mounted TV can be installed later at Toyota service centre. On 4/10/2018 we received a call from Sales Advisor informed that there was a ready stock for Toyota Fortuner silver medium colour and we double confirmed again that the roof mounted tv could be installed later. We went to the company's and made a payment of full deposit for that car. We received the car on 8/10/2018 and on 10/10/2018 we call Toyota Service Centre to request for the installation of roof mounted TV but we was informed that there are no such service for the car delivered to the customer. We informed the Sales Advisor and he promised to check and advised on the matter. On 15/10/2018, he confirmed that Toyota Service Centre did not carry the installation of the roof mountec TV anymore and no solution on the issues. As a customer we want to raise a complaint for;
1) Toyota Malaysia failed to communicate with the branch manager and sales advisor regarding the SOP that the roof mounted TV need to installed before the delivery of the car to the customer
2) Toyota Malaysia refuse to consider to install roof mounted TV after request from the customer and no an alternatif method to assist and settle the customer issues.

Customer : Nik Fauzana Nik Andullah / Mohd Zaidi Mohd Saad
Email : heszaidi@yahoo.com

Za
Oct 15, 2018

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