Toyota Collision Center of Escondido / poor service!
Approximately one month ago I went to Toyota Collision Center of Escondido located at 559 South Pine Street Escondido, CA 92025, they needed to fix small bump on my almost new Toyota Camry. Insurance agreed on the price and Toyota agreed to repair it, so I got quick estimate that job will be done in between one and two weeks (verbally and in writing). That was acceptable especially with low rate car rental that Toyota had at that time. Six days later I decided to call them to see if I may be lucky with only one week of waiting. On my huge surprise assistant told me that they did not even start working on my car and the reason was that... apparently they were unable to contact anyone at my insurance company (21 Century). I called insurance company immediately, and representative told me that no one ever called and he offer to transfer repair check immediately wherever I like to... and it did happen that way. That all telling me that no one for real contacted anyone, or if they did it was not completely and professionally finished business, Toyota people was lying.
Another proof is, why they did not call me telling me that something was going on”. Looks like Toyota office people including manager is more concerned about playing PC games and browsing web, at list that what I saw in few short visits to the office. After sending one complain email and talking to manager I sensed just a another bureaucrat, who likes to iron everything up by being “politically correct” also he kind of “complained” to me that my complain email went to his manager (??????) and he arrogantly agree that he is still going to fix my car making the situation psychologically, on how good guy he was and how bad I am, not to mention that he arrogantly added “we still need to order parts for your car which will take another few days” Interesting how some people just disrespect your money, and they turn everything in to the big favor they giving to you, there were nothing about me paying for something that Toyota was excepted to do, it was more like Toyota is giving me the biggest favor ever. Stupidity arrogance and some misrepresentation of corporate power and big company name beside were unacceptable. NO ONE HAVE RIGHT TO HOLD MY CAR FOR 10 DAYS, THEN DO NOTHING AND MAKE ME TO PAY CAR RENTAL FOR ITS OWN STUPIDITY AND LAZINESS. Considering that manager was totally out of reality with extremely low IQ to reason on the same level, I complained several times by email and left voice mails to general manager. No one ever responded, then I complained to BBB San Diego case # [protected]. Toyota finally responded with again very arrogant and unprofessional statement. Beside regular story they also added, that I did not have an appointment (you see how guilty I am) I just walked in??? Then as they claim, specific person in 21st century never responded (to the royalty of Toyota), also they stated that I am not welcome any more in Toyota Collision Center / Escondido, It appears to me that they do not like foreigners who have brains to think and process basic information, typically and generally we foreigners should be stupid and let Toyota management manipulate us in any way, NOT THIS TIME TOYOTA. Let me ask you something... Does anyone think that I will go back to them to give me another TOYOTA favor? Hopefully this complains will help honest working people to make proper decision about where to repair they car. I was not intimidated by Toyota management and I won my case, they pay for my car rental, at list part of it... NEVER AGAIN TOYOTA COLLISION CENTER OF ESCONDIDO.
I fought for Toyota to pay my car rental, the damages are more moral, Toyota Collision Center of Escondido having a prejudicial problem, of not being able to accept that "dumb" foreigner arguing for its rights, so looks like I hurt someone’s fillings...
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