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TK Maxx / exchange refusal

1 Bristol, England, Avon, United Kingdom

I attempted to return a faulty top to TK Maxx Bristol. I couldn't find the receipt but had my Bank statement and the top (unworn) complete with all labels.

They didn't have replacement and told me they were unwilling to offer a credit note or exchange based on my bank statement.

Basically I was told that TK Maxx do not sell Calvin Klein tops at £79.99, in fact not over £34.99, so I did not buy it from them.

They were basically rude and tried to make out I was lying.

I was told the manager was too busy and they refused to speak to me.

In the background there were mutterings of sales targets, so basically they were not going to do anything that took their sales down.

Store Bristol
Manager - Dan
Sales assistant - Lisa

Won't be shopping there again!

What worries me most is that they sold me the top for £79.99 but they don't sell CK for over £34.99. Also even if I had the receipt they could claim it was for another item.


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